MIX Jurnal Ilmiah Manajemen最新文献

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The Relationship between Critical Thinking Ability and Problem-Based Learning with a Causality Pattern in Learning Improvement 批判性思维能力与基于问题的学习的关系及其在学习改进中的因果关系
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.009
{"title":"The Relationship between Critical Thinking Ability and Problem-Based Learning with a Causality Pattern in Learning Improvement","authors":"","doi":"10.22441/jurnal_mix.2023.v13i1.009","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.009","url":null,"abstract":" Objective: The research objective was to identify and analyze the relationship between student ability and project-based learning (PBL) with increased learning, the relationship between critical thinking ability and project-based learning with increased learning, and the relationship between project-based learning and learning improvement. project-based learning mediates the relationship between student ability and learning improvement and mediates the relationship between critical thinking ability and learning improvement.Methodology: This research is a type of quantitative research where it examines the relationship between exogenous and endogenous variables. This quantitative study uses the SEM-SmartPLS 3.0 model and also uses a quasi-experimental design method because it observes two groups, namely the control group and the experimental group.Findings: Based on the results of hypothesis testing using Smart PLS it shows that, H1, H2, & H3, are accepted because the t table value is greater than the calculated t value or has an alpha (α) value less than 5%. Whereas H4, H5, H6, and H7 cannot be accepted (rejected) because their value is greater than 5%. The experimental class showed an increase with the previous average value of 54.31 while the average result after treatment was 78.79 so there was an increase of 24.48. The homogeneity of the data was tested with the homogeneity test of variance with the significance value of 0.693 > 0.05.Conclusion: Student Ability has a significant effect on PBL and learning improvement. critical thinking ability has a significant effect on PBL and learning improvement. PBL has no significant effect on learning improvement. PBL does not mediate the relationship between student ability and learning improvement, and the relationship between critical thinking ability and learning improvement. The ability to think critically in learning to write explanatory texts with causal patterns using the Problem-Based Learning model shows good results. This can be seen from the students' scores in the experimental class that has increased after being given treatment (controlled).","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79341011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Servant Leadership and Organizational Culture on Organizational Citizenship Behavior: The Mediation Role of Job Satisfaction 服务型领导与组织文化对组织公民行为的影响:工作满意度的中介作用
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.010
Jufrizen Jufrizen, Hazmanan Khair, Anggita Dwi Kesuma, Maya Sari, Molana Malik Pandia
{"title":"Servant Leadership and Organizational Culture on Organizational Citizenship Behavior: The Mediation Role of Job Satisfaction","authors":"Jufrizen Jufrizen, Hazmanan Khair, Anggita Dwi Kesuma, Maya Sari, Molana Malik Pandia","doi":"10.22441/jurnal_mix.2023.v13i1.010","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.010","url":null,"abstract":" Objectives: This study aims to examine the process of forming Organizational Citizenship Behavior (OCB) in employees. This study uses job satisfaction as a mediating variable to clarify the mechanism of the influence of servant leadership and organizational culture on Organizational Citizenship Behavior (OCB).Methodology: This study uses a causal type of research using a quantitative approach with a sample of 67 respondents who are employees of PT Pelabuhan Indonesia (Persero) Branch TPK Perawang Pekanbaru.  To evaluate the seven hypotheses put out in this study, data was collected via interviews and a list of assertions, such as questionnaires and data analysis methods employing Partial Least Square (SmartPls).Findings: The results of this study indicate that servant leadership and organizational culture have a positive and significant effect on Job Satisfaction and Organizational Citizenship Behavior. Job satisfaction also plays a role in mediating the influence of servant leadership and organizational culture on Organizational Citizenship Behavior.Conclusion: This study examines how servant leadership and organizational culture influence employee job satisfaction and organizational citizenship behavior to achieve company goals. As a result, this condition is undoubtedly a source of concern for the company in terms of improving leadership and aligning all employees' perceptions of the organizational culture system that will be implemented in the company.","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"52 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79818705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Influence of Financial Performance and Fair Price of Share on Investment Decisions with Good Corporate Governance as Moderating Variables in Companies in The Indonesia Stock Exchange 财务绩效和公平股价对印尼证券交易所公司投资决策的影响,良好的公司治理为调节变量
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.006
{"title":"Influence of Financial Performance and Fair Price of Share on Investment Decisions with Good Corporate Governance as Moderating Variables in Companies in The Indonesia Stock Exchange","authors":"","doi":"10.22441/jurnal_mix.2023.v13i1.006","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.006","url":null,"abstract":" Objectives: The goal of this research is to research and determine the influence of financial performance and fair share price on investment decisions with competent management for a Real Estate and Construction Property firm listed on the Indonesia Stock Exchange from 2016 to 2020.Methodology: This study adopts a descriptive methodology of quantitative, the collection of financial statements of 51 companies that have been registered with the IDX. The measurement model and hypothesis testing are carried out using Views 9 software.Finding: The results showed that Return on Equity, Current Ratio, and Debt Equity Ratio had no effect, but Total Asset Turnover and Price Book Ratio influenced investment decisions.Conclusion: Investment decisions are not influenced by financial performance (ROE, CR, and DER), but they are influenced by other financial performance (TATO, and PBV). While good corporate governance does not moderate (weaken) the impact of a company's financial performance on investment decisions, it does moderate (strengthen) the impact of fair price shares (PBVs).","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90932828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Effect of Artificial Intelligence and Gamification on Online Purchase Intention Mediated by Customer Experience: Study on Indonesian Marketplace Users 人工智能和游戏化对顾客体验介导的在线购买意愿的影响——基于印尼市场用户的研究
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.015
{"title":"The Effect of Artificial Intelligence and Gamification on Online Purchase Intention Mediated by Customer Experience: Study on Indonesian Marketplace Users","authors":"","doi":"10.22441/jurnal_mix.2023.v13i1.015","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.015","url":null,"abstract":"Objectives: This study aims to analyze the effect of Artificial intelligence and gamification on online purchase intention, as well as the role of customer experience as a variable that mediates the effect of artificial intelligence and gamification on online purchase intention. The marketing approach in today's era tends to lean towards digital personalization using Artificial intelligence and gamification to improve customer engagement and experience. This is ongoing with the fast rate at which technology has been expanding. The development of artificial intelligence has increased consumer happiness even more, making it even more crucial in the contemporary environment. Also, Gamification has clearly been identified as a method of influencing consumer behavior. The use of game design elements in non-game contexts is known as gamification. Gamification and persuasive technologies have been used for business purposes and to influence customer behavior.Methodology: The method used in this study is a quantitative method using survey research with marketplace users in Indonesia as the object of the research. Data collection which was used is the cross-sectional method by distributing online questionnaires from Google Forms. The research sample was selected using the purposive sampling method in order to obtain 272 respondents from various users (Tokopedia, Shopee, Lazada, Blibli, and Bukalapak users). The data analysis that is used is the path analysis Structural Equation Model (SEM) by SmartPLS 3.0 software. The first stage in data analysis is to recapitulate data on the characteristics of the respondents. The next step is to measure the validity and reliability using discriminant validity, convergent validity, composite reliability, and Cronbach's alpha. Then, to test the inner model, a Goodness of Fit test was carried out through R-Square and significance testing by interpreting path analysis values, T-values, and P-Values.Finding: In this research conducted on marketplace users in Indonesia, it was found that Artificial Intelligence and Gamification are determinants of Customer Experience but these two variables cannot directly support Online Purchase Intention. Further findings indicate that Customer Experience can be an important determining factor for Online Purchase Intention. Customer experience can strengthen the online purchase intention among marketplace users.Conclusion: The result of this study shows that Artificial intelligence and gamification cannot affect online purchase intention directly but artificial intelligence and gamification can affect online purchase intention indirectly through customer experience","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"55 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75725837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Perceived Risk on Intention to Quit Smoking 感知风险对戒烟意愿的影响
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.001
Ririn Wulandari, Mahrinasari Ms
{"title":"The Effect of Perceived Risk on Intention to Quit Smoking","authors":"Ririn Wulandari, Mahrinasari Ms","doi":"10.22441/jurnal_mix.2023.v13i1.001","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.001","url":null,"abstract":"Objectives: This study analyzes the factors that influence the attitude toward not smoking and its effect on the intention to quit smoking with utilitarian, hedonic, and risky behavior considered as a moderating variable.Methodology: This quantitative analysis research uses the Structural Equation Modeling (SEM) method with the Smart-PLS program. The research population was smokers who live in Jakarta, Lampung, and other areas in Indonesia. The population size is not known with certainty, therefore the determination number of samples uses The Hair Method to determine the number of samples which is 5 x the number of indicators. The number of indicators is 20 so the minimum sample is 100. The number of respondents who met the requirements was 117 out of 232. The sampling technique used was nonprobability sampling with judgment.Finding: The results of this study indicate that only the perception of risk affects the intention to quit smoking and the attitudes that are built from awareness do not make intentions appear.Conclusion: Based on the results of this study, it is necessary to add information and develop a marketing strategy for a smoking cessation campaign regarding future health risks and risks to others, especially loved ones","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"66 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87031640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Emotional Intelligence, Self-efficacy, and Team Cohesion on the Performance of Teachers at Serang Regency Private Elementary School 情绪智力、自我效能、团队凝聚力对雪朗丽晶私立小学教师绩效的影响
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.008
{"title":"The Effect of Emotional Intelligence, Self-efficacy, and Team Cohesion on the Performance of Teachers at Serang Regency Private Elementary School","authors":"","doi":"10.22441/jurnal_mix.2023.v13i1.008","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.008","url":null,"abstract":" Objectives: Teachers need to know a lot about their subjects, be good at creating, managing, and evaluating learning using a variety of new methods, and be good at using teaching aids and learning media. They also need to be mature and require a tough personality. Therefore, the objective of this research was to discover whether or not emotional intelligence and self-efficacy affected the performance of educators in either a direct manner or in a more indirect manner through team cohesion.Methodology: The method is a quantitative research using a correlational approach. The population of this study was private elementary school teachers in Serang Regency with as many as 405 people and a sample of 140 respondents. Data was analyzed through Partial Least Squares-Structural Equation Model (PLS-SEM) using SmartPLS 3.2.7 software.Finding: Emotional intelligence and self-efficacy were found to affect the performance of educators and both affected team cohesion. Team cohesion was also found to affect educator performance and was able to mediate between the influence of emotional intelligence and self-efficacy on educator performance.Conclusion: To improve the performance of educators, emotional intelligence and self-efficacy needs to be improved, as well as team cohesion.","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81630328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
What Factors Influence the Entrepreneurial Behavior and Performance of MSMEs Survivors of Covid-19? 影响中小微企业新冠疫情幸存者创业行为和绩效的因素是什么?
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.007
{"title":"What Factors Influence the Entrepreneurial Behavior and Performance of MSMEs Survivors of Covid-19?","authors":"","doi":"10.22441/jurnal_mix.2023.v13i1.007","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.007","url":null,"abstract":" Objectives: The objective of this research is to analyze the impact of individual factors, environmental factors, and entrepreneurial behavior on the performance of MSMEs post the height of the Covid-19 pandemic.Methodology: This study uses a quantitative approach and the data was obtained by a questionnaire with 170 respondents from Jakarta who run micro, small, and medium enterprise (MSME) and applies digitalization in their business process. Data were processed using the SEM-PLS program.Finding: The result shows that individual factors influence entrepreneurial behavior. In addition, environmental factors influence individual factors. However, individual factors don’t significantly influence firm performance. Meanwhile individual and environmental factor mediates entrepreneurial behavior’s positive influence on firm performance. Conclusion: This study concludes that many, not only internal but external factors play a key role in how certain MSMEs can cope and survive during the Covid-19 pandemic. This study also contributes to showcasing some of the responses to government involvement and digitalization coupled with the MSMEs’ entrepreneurial behavior that can influence their performances.","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"23 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83225995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Types of Absorptive Capacity as Antecedents of Innovation Capability: Mediating Effect of Knowledge Management 吸收能力类型作为创新能力的前因变量:知识管理的中介作用
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.011
A. Silvianita, Tri Indra Wijaksana
{"title":"Types of Absorptive Capacity as Antecedents of Innovation Capability: Mediating Effect of Knowledge Management","authors":"A. Silvianita, Tri Indra Wijaksana","doi":"10.22441/jurnal_mix.2023.v13i1.011","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.011","url":null,"abstract":"Objectives: The idea of absorptive capacity has become one of the most crucial ideas in the field of strategic management since it is frequently seen as a crucial component in developing innovative potential. Observations have been made regarding whether knowledge management must be present. As a result, the function of knowledge management as a mediating variable to the links between potential and realized absorptive capacity, and ultimately their effects on innovation capability, is discussed in this paper.Methodology: 180 Business Administration graduates with relevant employment experience served as our source for the data. We then observed their potential and discovered their capacity for invention, knowledge management, and absorption using SEM-PLS with SmartPLS software which was utilized as an aid in our analysis of the outcomes.Finding: Our results show that there is no significant association between either type of absorptive capacity or innovative capability. Innovative capability does not greatly lag behind absorptive capacity, whether potential or realized. However, when knowledge management is incorporated as a mediating element, realized absorptive capacity has a positive and significant indirect impact on innovative capability.Conclusion: Knowledge management has a strong mediating effect on realized absorptive capacity and has a positive as well as significant indirect impact on innovative capability","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"77 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83039692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Increasing Competitive Advantage Through Creativity and Innovative Behavior: The Moderating Role of Digital Leadership 通过创造力和创新行为提升竞争优势:数字领导的调节作用
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.005
Tonny Yuwanda, Leni Gustina, Shinta Bella
{"title":"Increasing Competitive Advantage Through Creativity and Innovative Behavior: The Moderating Role of Digital Leadership","authors":"Tonny Yuwanda, Leni Gustina, Shinta Bella","doi":"10.22441/jurnal_mix.2023.v13i1.005","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.005","url":null,"abstract":" Objectives: This study aims to investigate the importance of strategy to increase competitive advantage which was studied from creativity, Innovative Work Behavior, and preceded by psychological empowerment through the mediating effects of the creativity, creative behavior, and moderation of digital leadershipMethodology: This study uses a quantitative approach where questionnaires are distributed to 254 SMEs in West Sumatra, Indonesia. The analysis technique used is path analysis using SEM-PLS.Finding: The results showed that psychological empowerment has a direct effect on creativity and innovative work behavior but has no effect on competitive advantage. Creativity affects innovative work behavior but does not affect competitive advantage. Innovative work behavior affects competitive advantage. Creativity mediates psychological empowerment for innovative work behavior but does not mediate competitive advantage, and innovative work behavior mediates psychological empowerment and creativity for competitive advantage. Digital leadership mediates creativity into innovative work behaviors and innovative work behaviors into competitive advantages but does not mediate psychological empowerment and creativity into competitive advantages.Conclusion: To compete in the current era, creativity is needed based on the wishes of the employees themselves so that it will be easy to shape the innovative behavior of employees. This innovative behavior will be the initiator of the development of SMEs. In addition, leaders should follow trends and technological developments and guide employees to improve their IT insight. Thus, it will accelerate the behavior change to be innovative and be able to win the competition in the current technological era.","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"58 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74060452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Effect of Organizational Culture, Sharing Knowledge, and Intention to Share on Competency through Organizational Commitment As a Mediating Variable 组织文化、知识分享、分享意愿以组织承诺为中介变量对胜任力的影响
MIX Jurnal Ilmiah Manajemen Pub Date : 2023-02-27 DOI: 10.22441/jurnal_mix.2023.v13i1.003
E. Purnama, C. C. Widayati
{"title":"The Effect of Organizational Culture, Sharing Knowledge, and Intention to Share on Competency through Organizational Commitment As a Mediating Variable","authors":"E. Purnama, C. C. Widayati","doi":"10.22441/jurnal_mix.2023.v13i1.003","DOIUrl":"https://doi.org/10.22441/jurnal_mix.2023.v13i1.003","url":null,"abstract":"Objectives: The phenomenon in this study is that the skills possessed by employees are still not optimal, as well as the lack of knowledge of banking products that must be mastered by front liners, especially in the teller department so that the impact on not achieving predetermined business targets. The existence of complaints recorded through the call center or submitted directly to the branch office indicates that the level of customer satisfaction has not been optimally achieved. The purpose of this research is to find out the significance of the influence of organizational culture, sharing knowledge, as well as the intention to share competencies through organizational commitment as an intervening variable at PT BCA South Tangerang Region.Methodology: In this study, the population of this study is permanent employees and the number of samples used is 99 respondents. Data collection techniques used interviews and questionnaires. The method of data analysis is using the PLS program.Finding: In this study, it is found that to increase organizational competence as a whole, intention to share, knowledge sharing, and organizational culture are needed. To increase customer satisfaction with bank service, it is also necessary to have a good commitment from employees to the organization. Conclusion: For further research, it is suggested to examine other private banks that face the same problem which may produce different findings; conduct research on relatively similar objects, such as leasing which also faces the same problem, and add the concept of organizational citizenship behavior (OCB), motivation, engagement, work stress, and others for further research.","PeriodicalId":32702,"journal":{"name":"MIX Jurnal Ilmiah Manajemen","volume":"35 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90531909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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