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SERVICE QUALITY OF GOODS AND SERVICES PROCUREMENT UNITS TOWARDS CUSTOMER’S SATISFACTION 服务质量的货物和服务采购单位朝着客户满意
Trikonomika Pub Date : 2020-06-01 DOI: 10.23969/trikonomika.v19i1.3072
{"title":"SERVICE QUALITY OF GOODS AND SERVICES PROCUREMENT UNITS TOWARDS CUSTOMER’S SATISFACTION","authors":"","doi":"10.23969/trikonomika.v19i1.3072","DOIUrl":"https://doi.org/10.23969/trikonomika.v19i1.3072","url":null,"abstract":"Subang District has become surprisingly attractive by the existence of Patimban Port. The presence of investor has given impacts to the number of studies and works requiring the performance of Procurement Service Units (trans. Unit Layanan Pengadaan – ULP) of goods and services that satisfy customers, namely the Regional Work Unit (trans. Satuan Kerja Perangkat Daerah – SKPD) and Partners. Method used are descriptive and verifiative by using path analysis. The service quality is measured with the dimensions of tangible, empathy, responsiveness, reliability, and assurance. The descriptive result showed that service quality and customers’ satisfaction were pretty good and dimension of responsiveness had smallest average score as well. Meanwhile, the verificative result showed that there were positive and significant effects, both simultaneously and partially, on the dimension of empathy, responsiveness, reliability, and assurance towards customers’ satisfaction.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46683340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
HOW CORPORATE GOVERNANCE AND CASH HOLDINGS AFFECT EARNINGS QUALITY AND FIRM VALUE 公司治理和现金持有如何影响盈余质量和公司价值
Trikonomika Pub Date : 2020-06-01 DOI: 10.23969/trikonomika.v19i1.1440
{"title":"HOW CORPORATE GOVERNANCE AND CASH HOLDINGS AFFECT EARNINGS QUALITY AND FIRM VALUE","authors":"","doi":"10.23969/trikonomika.v19i1.1440","DOIUrl":"https://doi.org/10.23969/trikonomika.v19i1.1440","url":null,"abstract":"This study analyzes the impact of corporate governance (CG) and cash holdings (CH) on earnings quality and the implication on firm value. We hypothesize that earnings quality mediate the impact of CG and CH on firm value. Banking sector was chosen as the object of research because this sector is quite vulnerable to the global financial crisis. The population consists of banking companies listed on the Indonesia Stock Exchange (IDX) in the period of 2013-2017. Data were analyzed by multiple regression models using SPSS software. The results show that CG and CH have a significant effect on earnings quality. But this influence shows the opposite direction of expectations. Banks with good CG have lower earnings quality, and banks with high CH show better earnings quality. Only CG that has a significant effect on firm value with negative direction. This study did not find the mediating effect from both variables.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48207433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
DOES SOCIAL MEDIA IMPROVE THE WELFARE OF TOURISM BUSINESSES? 社交媒体能改善旅游业的福利吗？
Trikonomika Pub Date : 2020-06-01 DOI: 10.23969/trikonomika.v19i1.2035
H. Sasana
{"title":"DOES SOCIAL MEDIA IMPROVE THE WELFARE OF TOURISM BUSINESSES?","authors":"H. Sasana","doi":"10.23969/trikonomika.v19i1.2035","DOIUrl":"https://doi.org/10.23969/trikonomika.v19i1.2035","url":null,"abstract":"This research aims to analyze the factors that affect welfare of tourism business owners, especially the role of social media. This research uses primary data and cluster sampling method. Data was analyzed use multiple linear regression. The results show that social media has positive effect toward income of tourism business, but not significant. Moreover, income from tourism business has positive significant effect toward household consumption. Development of tourism gives benefits for local communities such as increase tourism business and increase their income. Therefore, tourism business should improve the ability of using social media as promotional tools to increase their welfare.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45330001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
DETERMINANTS OF BANK PROFITABILITY: A NEW EVIDENCE FROM STATE-OWNED BANKS IN INDONESIA 银行盈利能力的决定因素&来自印尼国有银行的新证据
Trikonomika Pub Date : 2020-06-01 DOI: 10.23969/trikonomika.v19i1.1443
{"title":"DETERMINANTS OF BANK PROFITABILITY: A NEW EVIDENCE FROM STATE-OWNED BANKS IN INDONESIA","authors":"","doi":"10.23969/trikonomika.v19i1.1443","DOIUrl":"https://doi.org/10.23969/trikonomika.v19i1.1443","url":null,"abstract":"This paper investigates the factors that determine bank profitability in Indonesia particularly on state-owned banks during the 2007 to 2017. The research applied Vector Error Correction Model (VECM) to measure short-term and long-term effects of independent variable on dependent variable. The research data ini this paper is drawn from two main sources namely Bank Indonesia (BI) and Financial Services Authority (OJK) from 2007 to 2017. The findings showed that in the long term, BOPO, LDR, NPLs, economic growth, and exchange rates have positive relationship toward bank profitability while in the short term, inflation and BI rates do not have effect on bank profitability. However, in the short run, all variables mentioned do not have impact toward banking profitability. In addition, based on Impulse Response Function test, it showed that there are only two independent variables are able to provide a response in case of shock, namely inflation and the exchange rate toward bank’s profitability.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48198997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
ENVIRONMENTAL ACCOUNTING ON FINANCIAL PERFORMANCE AND REPUTATION OF MINING COMPANY IN INDONESIA 印尼矿业公司财务业绩与声誉的环境会计
Trikonomika Pub Date : 2020-01-01 DOI: 10.23969/trikonomika.v19i1.1665
Naila Najihah
{"title":"ENVIRONMENTAL ACCOUNTING ON FINANCIAL PERFORMANCE AND REPUTATION OF MINING COMPANY IN INDONESIA","authors":"Naila Najihah","doi":"10.23969/trikonomika.v19i1.1665","DOIUrl":"https://doi.org/10.23969/trikonomika.v19i1.1665","url":null,"abstract":"This research analyzes and tests empirically on how environmental accounting application can improve the company’s performance and reputation. The company has a strategic role in the development of national economy. They are not only contributing to the economic growth in Indonesia but also absorb the workforce in large quantities. The population in this research is all manufacturing companies listed on the Indonesia Stock Exchange in 2016-2018. Samples determined using purposive sampling, which are active mining companies on the Indonesia Stock Exchange in 2016-2018. From this sampling method, the final samples used in this research are 60 firm year samples (20 companies x 3 years). The data used is secondary data and had analyzed using simple regression analysis. The results show that the implementation of environmental accounting gives positive impact on financial performance and company reputation. The increasing quality of financial performance and intrinsic reputation is established by the presence of environmental quality and social responsibility undertaken by the company.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46377500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
SHARIA COMPLIANCE AND ISLAMIC CORPORATE GOVERNANCE 遵守伊斯兰教法和伊斯兰公司治理
Trikonomika Pub Date : 2019-12-01 DOI: 10.23969/trikonomika.v18i2.1465
terhadap Dana Pihak, Ketiga pada Bank, Umum Syariah, Annisa Dzahabiyah, Islam Negeri Syarif, Hidayatullah Jakarta, Najib dan Rini
{"title":"SHARIA COMPLIANCE AND ISLAMIC CORPORATE GOVERNANCE","authors":"terhadap Dana Pihak, Ketiga pada Bank, Umum Syariah, Annisa Dzahabiyah, Islam Negeri Syarif, Hidayatullah Jakarta, Najib dan Rini","doi":"10.23969/trikonomika.v18i2.1465","DOIUrl":"https://doi.org/10.23969/trikonomika.v18i2.1465","url":null,"abstract":"This study aims to examine the effect of sharia compliance and Islamic corporate governance on fraud in Sharia banks. Independent variables used are sharia compliance with Profit Sharing Ratio as a proxy and Islamic corporate governance. The dependent variable used is fraud. The population in this study is all Sharia Banks which is registered in Bank Indonesia in the period 2015 to 2017. The sample was selected using purposive sampling method. Sample size in this research as much as 33 Sharia Banks. Those total samples used in this study which consist of 11 Sharia Banks within 3-year study period. The analytical method used in this study is multiple linier regression.The results of this study indicate that the sharia compliance with the Profit Sharing Ratio as a proxy, has a negative effect on fraud in Sharia bank while Islamic corporate governance has no positive effect on fraud in Sharia banks.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46614209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
COMPENSATION AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING 薪酬与工作纪律对工作满意度干预下员工绩效的影响
Trikonomika Pub Date : 2019-12-01 DOI: 10.23969/trikonomika.v18i2.1755
{"title":"COMPENSATION AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING","authors":"","doi":"10.23969/trikonomika.v18i2.1755","DOIUrl":"https://doi.org/10.23969/trikonomika.v18i2.1755","url":null,"abstract":"This study aims to determine the effect of compensation and work discipline on employee performance through job satisfaction as an intervening. This research conduct at PT. XD Sakti Indonesia. The population is employees belonging to grade 2 (non-staff); The sample was taken, 200 respondents. Primary data and analyzed using Structural Equation Model (SEM). The results showed that compensation and work discipline had a positive and significant effect on employee performance through job satisfaction as an intervening. The findings of this study prove that compensation and work discipline have a positive and significant effect on job satisfaction, which can further improve employee performance. The independence of employees in performing has not been able to show their ability according to their duties and responsibilities, which is caused by the lack of employee confidence.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46200963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
WOMEN ENTREPRENEURS: CHARACTERISTIC TENDENCIES ON MANAGERIAL SKILLS WITHIN DEVELOPMENT OF SMALL-MEDIUM ENTERPRISE IN MALACCA STATE, MALAYSIA 女企业家:马来西亚马六甲州中小企业发展中管理技能的特征倾向
Trikonomika Pub Date : 2019-12-01 DOI: 10.23969/trikonomika.v18i2.2138
{"title":"WOMEN ENTREPRENEURS: CHARACTERISTIC TENDENCIES ON MANAGERIAL SKILLS WITHIN DEVELOPMENT OF SMALL-MEDIUM ENTERPRISE IN MALACCA STATE, MALAYSIA","authors":"","doi":"10.23969/trikonomika.v18i2.2138","DOIUrl":"https://doi.org/10.23969/trikonomika.v18i2.2138","url":null,"abstract":"A recent survey conducted in several countries shows that female-owned companies involved in the global market have substantial income. Will be more optimistic if their business prospects are balanced with adequate managerial skills, and focus more on business expansion rather than just thinking about domestic-oriented female-owned companies. International trade has encouraged the growth of women's businesses in many countries, due to an increase in managerial capacity. The global impact of women entrepreneurs is just beginning to get its intensity. The number of female business owners continues to increase steadily. The purpose of this study was to identify the characteristic tendencies in managerial skills of women entrepreneurs in Negeri Melaka. This illustrates the quality of women business owners as the key to their success in increasing the ability to develop with a more intense focus.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45178770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
MIMICRY MARKETING STRATEGY (MMS) ON MARKETING PERFORMANCE: THE ROLE OF BUSINESS ENVIRONMENT AND TYPES OF INDUSTRY 模仿营销策略(mms)对营销绩效的影响:商业环境和行业类型的作用
Trikonomika Pub Date : 2019-12-01 DOI: 10.23969/trikonomika.v18i2.2116
{"title":"MIMICRY MARKETING STRATEGY (MMS) ON MARKETING PERFORMANCE: THE ROLE OF BUSINESS ENVIRONMENT AND TYPES OF INDUSTRY","authors":"","doi":"10.23969/trikonomika.v18i2.2116","DOIUrl":"https://doi.org/10.23969/trikonomika.v18i2.2116","url":null,"abstract":"Research about Mimicry Marketing Strategy (MMS) on marketing performance has been done before. However, in the previous study, there was no separation between the service industry and the manufacturing industry. In addition, there was also no experiment in the business environment with intense competition and business environment with non-intense competition. This study aims to analyze the effects of MMS on marketing performance in the service industry and manufacturing industry with intense and non-intense business environment. Respondents in this study were 100 MSMEs in Banyumas Regency, taken using Random Sampling method. The analytical tool used in this study is multiple regression analysis and regression analysis moderating sub-groups with a Chow-test. The results of this study indicate that mimicry towards consumers, mimicry towards competitors, and mimicry toward suppliers have positive effect on marketing performance, while mimicry on intermediaries does not have a positive effect on marketing performance, business environment and types of industry moderate the relationship between MMS and marketing performance.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43866209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PATIENT TRUST THROUGH THE ROLE OF MEDICAL STAFF OF GOVERNMENT-OWNED REGIONAL GENERAL HOSPITALS 通过公立地区综合医院医务人员的作用获得患者信任
Trikonomika Pub Date : 2019-12-01 DOI: 10.23969/trikonomika.v18i2.1851
{"title":"PATIENT TRUST THROUGH THE ROLE OF MEDICAL STAFF OF GOVERNMENT-OWNED REGIONAL GENERAL HOSPITALS","authors":"","doi":"10.23969/trikonomika.v18i2.1851","DOIUrl":"https://doi.org/10.23969/trikonomika.v18i2.1851","url":null,"abstract":"Government-owned regional general hospitals are not the only hospitals in a region. Competition with private and foreign hospitals requires government-owned hospitals toimprove. The question is whether the role of medical staff is able to increase patient satisfaction and trust. This quantitative research was conducted in M. Sani Regional General Hospital in Tanjung Balai Karimun Regency, Riau Islands Province. The data were collected using questionnaires from 100 patients or families of inpatients totaling and taken using accidental sampling. The data were analyzed quantitatively using SEM analysis tools. The results showed that the variables of responsiveness and motivation given by the medical staff to patients had a significant and positive influence on patient satisfaction and had an impact on patient trust in the services provided by the hospital.","PeriodicalId":31920,"journal":{"name":"Trikonomika","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42854803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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