服务质量的货物和服务采购单位朝着客户满意

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引用次数: 0

摘要

由于Patimban港口的存在,苏邦区变得令人惊讶地具有吸引力。投资者的存在影响了需要采购服务单位(运输单位Layanan Pengadan–ULP)履行货物和服务以满足客户需求的研究和工程数量,即区域工作单位(运输公司Satuan Kerja Perangkat Daerah–SKPD)和合作伙伴。所使用的方法是描述性的,并通过路径分析进行验证。服务质量是以有形、同理心、反应能力、可靠性和保证等维度来衡量的。描述性结果显示,服务质量和客户满意度都很好,响应维度的平均得分也最小。同时,验证结果表明,在移情、反应、可靠性和对客户满意度的保证维度上,同时和部分地存在积极和显著的影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
SERVICE QUALITY OF GOODS AND SERVICES PROCUREMENT UNITS TOWARDS CUSTOMER’S SATISFACTION
Subang District has become surprisingly attractive by the existence of Patimban Port. The presence of investor has given impacts to the number of studies and works requiring the performance of Procurement Service Units (trans. Unit Layanan Pengadaan – ULP) of goods and services that satisfy customers, namely the Regional Work Unit (trans. Satuan Kerja Perangkat Daerah – SKPD) and Partners. Method used are descriptive and verifiative by using path analysis. The service quality is measured with the dimensions of tangible, empathy, responsiveness, reliability, and assurance. The descriptive result showed that service quality and customers’ satisfaction were pretty good and dimension of responsiveness had smallest average score as well. Meanwhile, the verificative result showed that there were positive and significant effects, both simultaneously and partially, on the dimension of empathy, responsiveness, reliability, and assurance towards customers’ satisfaction.
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