{"title":"Practical Considerations for the Remediation of 3D CAD into Visual Technical Communication","authors":"T. Burns","doi":"10.1109/ProComm48883.2020.00022","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00022","url":null,"abstract":"A rapidly developing trend in the engineering community to exchange design information using 3D objects has the potential to empower technical communicators. 3D CAD software can often be exploited to remediate these design objects into a wide variety of diagrams, illustrations, photographic-like imagery, and interactive 3D compositions. This capability, combined with improvements in browser software, consumer level computers, and handheld devices raises important questions and considerations for the practice of technical communication. In the following paper the author describes avenues of approach that permit practitioners to take advantage of the increasing availability of 3D CAD and to engage this technology with proprietary and open-source software in a manner that increases the scope and domain of technical communication practice.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130207788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Using iPads in Technical Editing: An Untapped Resource","authors":"S. Thomas","doi":"10.1109/ProComm48883.2020.00027","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00027","url":null,"abstract":"In this brief paper, I discuss an extended pilot study focused on using iPads in a technical editing course. From fall 2017 to fall 2019 (and ongoing), I introduced students to using iPads for digitally editing PDFs. End-of-semester student reflections of this experience reveal various attitudes about both the technology and the process. As I reviewed these student reflections certain themes emerged: a reluctance to use unfamiliar products, atypical ways of accessing and editing documents, issues of sustainability, and future of the editing processes.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"48 18","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113974233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kristinn Andersen, Helgi Thorbergsson, Saemundur E. Thorsteinsson, Karl S. Gudmundsson
{"title":"The Small Languages in the Large World of Technology","authors":"Kristinn Andersen, Helgi Thorbergsson, Saemundur E. Thorsteinsson, Karl S. Gudmundsson","doi":"10.1109/ProComm48883.2020.00010","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00010","url":null,"abstract":"The future of small languages in the world of technological changes is of great interest, and particularly to engineers and the technical community where new concepts and technologies are invented, and where language technology development may decide the fate of these languages. A case is made for small languages and language diversity, but the issues facing the languages are discussed as well. Of particular interest is the evolution of a small language, which must keep up with changes and innovation in technology and the emergence of new words and terms. Another issue is the evolution of language technology, which may become a major factor in deciding which languages continue to exist in the coming decades and which ones face digital extinction. Icelandic is examined here as an example of a small language that has been successful in thriving alongside the larger languages, but continues to face many of the same challenges as other small languages.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115829096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What Makes It Findable? An Exploration on User Search Behavior and the Findability of Technical Documentation","authors":"Zhijun Gao, Yuxin Gao, Jingsong Yu","doi":"10.1109/ProComm48883.2020.00031","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00031","url":null,"abstract":"This paper was presented at the Invited Panel session “Technical Communication in China”. Findability is one of the most important qualitative factors of websites. With the rapid growth in navigation complexity and in number of technical documentations in help centers, whether users can easily locate the target document could directly determine the information retrieval task outcome. Providing users with a fine guide to target documents and then helping them find solutions to their problems is the most important function of a help center. Investigation on user search behavior data and perceived findability of documentation has to be done in order to further apply website log data to predicting user subjective assessment. In this paper we analyze the correlation between subjective document findability, subjective task complexity, and user search behavior. We found several search behavior metrics which significantly correlate with the two subjective measures above.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130742298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reading Time Prediction Model on Chinese Technical Documentation","authors":"Zhijun Gao, Fan Li, Jingsong Yu","doi":"10.1109/ProComm48883.2020.00046","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00046","url":null,"abstract":"This paper was presented at the Invited Panel session “Technical Communication in China”. There has been various research on the reading time and legibility of online texts with people’s tendency to online materials. Text-related attributes like font size or letterspacing are commonly used variables in this field. The objective of this study is to investigate the influential factors on the reading time of Chinese technical documentation, and to build a Decision Tree model to predict its reading time. In the experiment, log data including information of over a million user visits from a cloud service provider’s website are collected. User’s visit time, stay time, visit step, visit device and many other data fields are recorded in a user session. In addition to user behavioral data from log files, data metrics concerning technical documentation itself are also collected. For all documents used in the experiment, their word counts, image counts, link counts and section counts are scraped using web crawlers. The linear correlation analysis is applied in order to explore the correlations between variables for predictions. The results show that a 75 percent accuracy is achieved using the Decision Tree model.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114102246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Communicating Next-Generation 911 with local 911 professionals: Preliminary recommendations","authors":"R. Grace, Jessica Kropczynski","doi":"10.1109/ProComm48883.2020.00023","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00023","url":null,"abstract":"Next-Generation 911 (NG911) infrastructure will replace analog systems designed to support voice services for landline 911 callers with digital, IP-based systems that will allow smartphone users to “call” 911 via voice, text, image, and streaming video. This brief paper reports findings from a workshop conducted at the 2019 911 Early Adopters’ Summit, during which local 911 professionals from across the United States reflected on strengths, weaknesses, opportunities, and threats associated with the adoption of NG911 infrastructure and, in particular, multimedia 911 services. Workshop participants pointed to long-standing issues NG911 stands to exacerbate, including high non-emergency call volumes, poor staff retention, and inadequate psychological support which the influx of multimedia 911 calls, including those with graphic imagery, may worsen. At the same time, participants looked to local, existing resources to mitigate these issues and exploit new opportunities afforded through NG911 infrastructure. Using these findings, preliminary recommendations are offered to improve information resources available to local 911 professionals adopting NG911 systems for effective and efficient multimedia 911 services.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132754879","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The State of Mobile UX: Best Practices From Industry and Academia","authors":"Guiseppe Getto, Jack T. Labriola, Suzan Flanagan","doi":"10.1109/ProComm48883.2020.00024","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00024","url":null,"abstract":"In this paper we review current literature from both academia and industry to distill best practices for mobile user experience design. We find there is much work to be done to solidify best practices for this emerging conversation, but that several practices have congealed around the broad categories of procedures for designing mobile applications and procedures for ensuring a high-quality user experience within mobile applications. Ultimately, we define a variety of best practices, from methods of assessing user goals and values to designing for routine versus interrupted usage, while pointing to limitations and the need for a wide variety of future mobile user experience research.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"52 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134392596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: Tactical Translation Solutions for Component-based Content Management","authors":"M. Cowan","doi":"10.1109/ProComm48883.2020.00041","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00041","url":null,"abstract":"Localization teams working in component-based content management systems (CCMS) respond to the challenges of CCMS and agile workflows with creative tactics. Through interviews, I shed light on the invisible work of localization teams and translators so that other technical communicators can become better advocates and CCMS architects.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130696505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ProComm 2020 Index","authors":"","doi":"10.1109/procomm48883.2020.00045","DOIUrl":"https://doi.org/10.1109/procomm48883.2020.00045","url":null,"abstract":"","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132708587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ProComm 2020 Committees","authors":"","doi":"10.1109/procomm48883.2020.00005","DOIUrl":"https://doi.org/10.1109/procomm48883.2020.00005","url":null,"abstract":"","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121300577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}