{"title":"Extended Abstract: Everything Old Is New Again","authors":"S. Carliner, Margaret Driscoll","doi":"10.1109/ProComm48883.2020.00039","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00039","url":null,"abstract":"The 2015 report Skills, Challenges, and Trends in Instructional Design published by the Association for Talent Development (ATD) and its partners identified fourteen “emerging trends” in instructional design. These trends include: adaptive learning (e.g. personalized learning), badges, designing content for use in various cultures or regions, game-based learning; infographics, learning analytics, mobile learning, MOOCs, QR codes, social media and social learning, storytelling, virtual simulation, wearable technologies (e.g. Google Glass), and 3-D printing.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"266 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133658139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Comparing the Effects of Paper and Mobile Augmented Reality Instructions to Guide Assembly Tasks","authors":"Yumeng Yang, J. Karreman, M. D. de Jong","doi":"10.1109/ProComm48883.2020.00021","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00021","url":null,"abstract":"To guide an assembly sequence, instructions are often presented on paper or digital manuals containing photos, diagrams, and texts. Recently, augmented reality (AR) has gained increasing attention as a new way to provide user support and assistance for guiding assembly. To date, although comprehensive studies have compared the effectiveness of augmented reality instructions on Head-Mounted Displays and projectors, only a few investigate the AR instructions on mobile devices such as smartphones and tablets. In this paper, we aim to close this gap by comparing mobile AR instructions to paper-based instructions using a Lego assembly task. Two groups of participants were asked to either use AR instructions or paper-based instructions. Their task effectiveness, efficiency, cognitive load, and motivation were measured. Results indicate that participants who used mobile AR instructions made fewer errors compared to participants who used paper instructions. Furthermore, mobile AR instructions do not hinder task efficiency, cognitive load, and motivation. This study adds empirical evidence to the usability of mobile AR instructions and may help instructional designers gain insights about differences in mobile AR instructions and paper instructions.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126878018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“Here We Show”: Teaching Engineering Students to Reason With an Audience","authors":"S. Lane","doi":"10.1109/ProComm48883.2020.00015","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00015","url":null,"abstract":"Recent linguistic analyses of technical journal articles suggest that discourse conventions of these articles are evolving, rather rapidly in some fields, to include more use of first-person and more active voice verbs. This paper draws from both the recent linguistic research, and from rhetorical theory, to provide a framework that illuminates specific reasoning functions of the interactive dimension of engineering texts. First-person discourse performs critical functions for signalling motivation, novelty, experimental design, and analytical reasoning. Additionally, imperatives, such as “note that,” also perform important functions such as emphasizing significant results, highlighting the relationship between empirical data and theory, and explaining error and uncertainty. Indeed, the persuasiveness of these texts would be diminished without the metadiscourse markers signalling the dialogic nature of engineering reasoning. Consequently, teaching students the functions of first- and second-person discourse in engineering articles can not only help them better adapt to audiences, but also help them better learn how engineers reason.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126674500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Adding the Humanities into Math Curriculum Development: A UX Study on Writing Mathematical Arguments","authors":"Kylie M. Jacobsen","doi":"10.1109/ProComm48883.2020.00026","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00026","url":null,"abstract":"In this paper, we report on a longitudinal benchmark study of student ability to write mathematical arguments in an advanced mathematics course redesigned with input from a team of researchers in the arts and humanities. To track student progress and experience, researchers from mathematics, humanities, and UX/technical communication departments distributed and collected assessments given at the beginning and end of nine sections over one academic year. Each semester, approximately half the courses were taught using the new curriculum and the other half used the original one. Assessment one demonstrated that the new curriculum does significantly increase students’ improvement between beginning and end assessments, whereas the original curriculum did not. Assessment two demonstrated that students felt the new curriculum integrated the course material and assignments more than the existing curriculum and also reported a more enjoyable experience. Assessment three demonstrated that instructors generally feel that the new curriculum aids students’ participatory education and allows them to confront difficult concepts in a more agile environment and cooperative atmosphere. Therefore, we argue for more collaboration inside a STEAM-environment for the mutual benefit of implementing curricular development inspired by Arts and Humanities pedagogy.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121753018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: Science Fiction and Social Justice: Teaching Students to Consider Ethics, Sustainability, and Diversity Issues","authors":"Jamie May","doi":"10.1109/ProComm48883.2020.00043","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00043","url":null,"abstract":"To encourage students to analyze technologies, instructors of technical communication can use science fiction texts to discuss ethics, sustainability, and diversity issues.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116558393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Creating Value for STEAM Students: Incorporating Experiential Learning Into Engineering and Technical Communication Classes Through Community Engagement","authors":"Tammy Rice-Bailey, DeAnna Leitzke, Tyra Hildebrand","doi":"10.1109/ProComm48883.2020.00034","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00034","url":null,"abstract":"This case details the specific ways that one STEAM university creates value by incorporating project-based experiential learning and service-learning into technical communication and engineering classes. Many of these projects are initiated and supported through the internal CREATE Institute dedicated to furthering the mission, vision, values, and mindset of the university. In addition to explaining the establishment and role of the CREATE Institute, this case describes an example of experiential learning - a partnership between a Technical Communication class and a local radio station aimed at creating public service announcements. It also notes several engineering classroom projects related to the school’s partnerships with a local pay-what-you- can restaurant. Findings of the university and the CREATE Institute are that it is important to meet the needs of all stakeholders, and project-based experiential learning initiatives must include continual and effective communication among these stakeholders.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128057368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
K. Northcut, A. Krolikowski, C. Reynolds-Kueny, Kaidi Yang, Rainer Glaser
{"title":"Transnational Science Publication Ethics Training Using Scenarios","authors":"K. Northcut, A. Krolikowski, C. Reynolds-Kueny, Kaidi Yang, Rainer Glaser","doi":"10.1109/ProComm48883.2020.00008","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00008","url":null,"abstract":"This paper reports completed empirical studies of a larger, STEAM-driven endeavor that bridges two continents and several disciplines, highlighting the role of the technical communicator. The research questions revolve around whether, and to what degree, scenario-based ethics training is effective in helping chemists understand the expectations for responsible publication practice in chemistry, as defined by prestigious universities, professional organizations, and reputable journals. We build on previous studies of scenario-based ethics training. We identify possible next steps for research and training in global science ethics. Ultimately, by building empirical and theoretical knowledge about challenges to ethical behavior, we will be able to identify effective instructional methods for culturally-inclusive, validated ethics training.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122658836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: Plain Language in the Sciences: A Qualitative Meta-Study of Research","authors":"Kira Dreher","doi":"10.1109/ProComm48883.2020.00038","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00038","url":null,"abstract":"Research on plain-language communication has been conducted across many fields, making it difficult for technical communication scholars and practitioners to engage with it. This presentation provides the preliminary findings of a qualitative meta-analysis that compiles and synthesizes this wide scope of recent research. The session focuses on a subset of the larger project: plain language in the sciences. I will first present a summary of the research from the sciences, mapping questions and findings related to plain language, its effectiveness, and its goals. Second, I consider this research in light of technical communication’s calls toward social justice and the role plain language may play in those efforts. I look at the ways these outside studies conceptualize users and whether they account for the social, material, and historical contexts of user communities through the use of plain language.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127227126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Courtney L. Crooks, J. Hogg, S. M. Martín, Jay Grant, Kerri Lemoie, Monica Robbins
{"title":"Understanding Generational Factors in the Workplace: Current Considerations for Telework Practices and the Digital Native","authors":"Courtney L. Crooks, J. Hogg, S. M. Martín, Jay Grant, Kerri Lemoie, Monica Robbins","doi":"10.1109/ProComm48883.2020.00033","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00033","url":null,"abstract":"This panel will discuss how generational dynamics of the workplace are impacted by the complex interaction of human behavior with emerging technologies and work practices such as telecommunications and working remotely. These dynamics may be even more challenging to navigate when technological transitions are required due to sudden socio-cultural, economic, or political shifts (e.g., Covid-19 pandemic). Discussion will address how interdisciplinary research can enhance our understanding of generational differences in acceptance and adjustment to technology impacting the workplace, and inform professional practices that lead to effective, innovative, and high performing workplace environments in light of changing generational and technological landscapes.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121849261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Chinese Developers’ Information Behaviors When Using Technical Documentation","authors":"Zhijun Gao, Keyu Ming, Jingsong Yu","doi":"10.1109/ProComm48883.2020.00030","DOIUrl":"https://doi.org/10.1109/ProComm48883.2020.00030","url":null,"abstract":"This paper was presented at the Invited Panel session “Technical Communication in China”. Technical documentation quality is an essential part of product help center quality. As user information behavior gains increasing attention in user-interface design, for help centers, understanding user’s information behavior of documentation provides insights to better develop product resources. To improve help center quality, we focus on typical technical documentation users—developers and their information behavior. We used combined sociological approaches and conducted a two-phase user research: an in-depth interview was first performed to gain basic idea of developers’ documentation acquiring and using habits; then, a questionnaire survey was conducted to validate former result and further explore the factors influence those behaviors. This paper present how developers need, acquire and use technical documentations, and discussed the related factors. According to the result, we found that developers have preference in documentation acquiring methods, besides, quickly locating target information is their common way to start using a documentation. Furthermore, gender and user documentation dependency both have impact on their information behaviors and documentation using experience. In conclusion, developers’ information behaviors of technical documentation have patterns, and these patterns should be carefully considered in help centers’ future development.","PeriodicalId":311057,"journal":{"name":"2020 IEEE International Professional Communication Conference (ProComm)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114725510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}