Fenomena最新文献

{"title":"TRANSFORMATION TOWARD THE PROFESSIONAL ISLAMIC SCHOOLING: THE MANAGERIAL DIMENSION OF THE HEADMASTER OF NU INSAN CENDEKIA ELEMENTARY SCHOOL KEDIRI EAST JAVA","authors":"Muhammad Nabil Khasbulloh, Muhamad Yasin","doi":"10.35719/fenomena.v21i1.113","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.113","url":null,"abstract":"Transformasi menuju lembaga pendidikan Islam yang professional merupakan kunci untuk meraih predikat lembaga pendidikan yang unggul dan kompetitif. SD NU Insan Cendekia Kediri melalui pola manajerial kepala sekolahnya telah terbukti mampu mengembangkan lembaga yang profesional serta mampu menumbuhkan rasa public trust pada masyarakat sekitar sehingga nilai kontribusinya semakin dirasakan oleh masyarakat. Maka penelitian ini bertujuan untuk mengetahui: Usaha yang dilakukan Kepala SD NU dalam menerapkan manajemen mutu lembaga; Usaha yang dilakukan Kepala SD NU sebagai inovator di lembaga; serta Faktor yang menjadi pendukung dan penghambat. Penelitian ini menggunakan metode kualitatif-deskriptif dan pendekatan fenomenologis-naturalistik. Pengumpulan data dilakukan dengan metode wawancara, observasi, dan dokumentasi. Data dianalisis dengan cara mereduksi, display, mengambil kesimpulan dan verifikasi data. Hasil penelitian ini adalah kemampuan manajerial kepala sekolah dalam proses transformasi lembaga pendidikan Islam di bawah naungan NU ke arah pengembangan lembaga yang profesional mampu menumbuhkan rasa public trust pada masyarakat sekitar. Untuk mewujudkan lembaga pendidikan Islam profesional kepala sekolah menerapkan manajemen mutu dengan cara mengelola lembaga pendidikan secara transparans dan amanah, melakukan perencanaan, pelaksanaan, dan evaluasi pendidikan sesuai visi lembaga agar terwujud sekolah yang berkualitas unggul. Kepala sekolah melakukan inovasi dengan mengadakan program unggulan serta menerapkan kurikulum yang Islami agar dapat menjadi sekolah rujukan bagi sekolah lainnya serta melakukan kerjasama dengan berbagai pihak dan instansi-instansi lainnya guna mendukung inovasi yang dilakukan. Namun dalam mewujudkan lembaga pendidikan Islam profesional tidak bisa lepas dari adanya faktor pendukung dan penghambat, faktor pendukungnya adalah guru memiliki dedikasi yang tinggi; antara orang tua wali siswa, guru dan tenaga kependidikan memiliki semangat kebersamaan dan tanggung jawab yang sangat tinggi dalam meningkatkan mutu pendidikan. Sedangkan faktor penghambatnya adalah anggaran yang masih terbatas atau belum memadai untuk mewujudkan sarana dan prasarana yang representatif sebagai fasilitas kegiatan belajar mengajar.\u0000Transformation towards professional Islamic educational institutions is the key to achieving the predicate of an excellent and competitive educational institution. SD NU Insan Cendekia Kediri, through the principal's organizational pattern, has been proven to develop professional institutions and grow a sense of public trust in the surrounding community so that the community increasingly feels the value of their contributions. So, this study aims to find out: The efforts made by the Head of SD NU in implementing institutional quality management, the Efforts made by the Head of SD NU as an innovator in the institution, and the supporting and inhibiting factors. This research uses the qualitative descriptive method and phenome","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"40 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86690655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"POLICY ANALYSIS OF ISLAMIC EDUCATION MANAGEMENT PROGRAM CURRICULUM DEVELOPMENT IN PREPARING QUALITY GRADUATES IN THE ERA OF INDUSTRIAL REVOLUTION 4.0","authors":"St Rodliyah","doi":"10.35719/fenomena.v21i1.108","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.108","url":null,"abstract":"Artikel ini bertujuan untuk mengetahui hasil analisi kebijakan pengebangan kurikulum prodi MPI S1 FTIK IAIN Jember dalam menyiapkan lulusan bermutu pada era revolusi industry 4.0. Kurikulum memegang kedudukan kunci dalam pendidikan, sebab berkaitan dengan penentuan arah, isi dan proses pendidikan, yang pada akhirnya menentukan mutu lulusan suatu lembaga pendidikan. Mutu pendidikan menjadi harapan bagi semua pihak yang terlibat dalam dunia pendidikan. Setidaknya ada 2 hal yang menjadi alasan  mengapa mutu pendidikan itu menjadi penting bagi masyarakat. Pertama, aspek persaingan. Persaingan terjadi baik antar lembaga pendidikan  maupun dalam dunia kerja. Pada Era Industri 4.0 calon tenaga kerja harus dibekali dengan  pendidikan yang bermutu dan keterampilan menggunakan Informasi Teknologi (IT)  untuk mendapatkan pekerjaan yang lebih baik. Kedua, munculnya kebebasan dan otonomi bagi institusi pendidikan yang mengharuskan pentingnya mutu di setiap jenis, jalur, dan jenjang pendidikan. Semua orang berkepentingan dengan kurikulum khususnya para pengelola pendidikan, sebab kita sebagai orang tua, sebagai  warga masyarakat, sebagai pemimpin formal ataupun informal selalu mengharapkan tumbuh dan berkembang peserta didik, pemuda, dan generasi muda yang lebih baik, lebih cerdas, berkemampuan tinggi, dan sukses. Kurikulum memiliki andil yang cukup besar dalam melahirkan harapan tersebut. Untuk itu kurikulum harus selalu di evaluasi setiap tahun hasilnya digunakan sebagai analisis kebijakan pengembangan kurikulum yang sesuai dengan perubahan zaman, pengembangan IPTEK,  tuntutan kebutuhan peserta didik, dan tuntutan kebutuhan masyarakat sebagai pengguna lulusan.\u0000This article aims to determine the results of policy analysis of the curriculum development of the Islamic Education Management Program (MPI), Faculty of Tarbiyah and Educational Sciences (FTIK), UIN Kiai Haji Achmad Siddiq Jember in preparing quality graduates in the Industrial Revolution 4.0. The curriculum holds a key position in education because it is related to the direction, content, and educational process, which ultimately determines the quality of graduates of an educational institution. The quality of education is hope for all parties involved in education. There are at least 2 things that are why the quality of education is essential for the community. First is the competitive aspect. Competition occurs both between educational institutions and in the world of work. In the era of industry 4.0, prospective workers must be provided with quality education and skills to use information technology (IT) to get a better job. Second, the emergence of freedom and autonomy for educational institutions requires the importance of quality in every type, path, and level of education. Everyone is interested in the curriculum, especially the managers of education, because we as parents, as citizens, as formal or informal leaders always expect to grow and develop students, youth, and the younger generation ","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"38 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81161281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ANALYSIS OF THE LEADERSHIP STYLE OF THE REGIONAL HEAD OF GOVERNMENT POLICY DURING THE PANDEMIC CORONA IN THE PERCEPTION OF THE STUDENT AS A MEASUREMENT OF SOCIAL STABILITY AND ECONOMIC","authors":"Sri Anugrah Natalina, Dijan Novia Saka","doi":"10.35719/fenomena.v21i1.106","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.106","url":null,"abstract":"Permasalahan yang muncul adalah kesiapan pemerintah daerah dalam merespon setiap kebijakan pemerintah pusat dengan reaksi yang berbeda-beda dan tidak ada sinkronisasi pada setiap kebijakan antar pemerintah daerah. Hal ini yang menunjukkan banyaknya reaksi masyarakat yang berbeda-beda tergantung pada budaya yang tercipta di wilayah daerahnya masing-masing yang berdasarkan pola kebijakan yang ditempuh pemerintah daerahnya.\u0000Berdasarkan hasil korelasi pearson menunjukkan bahwa Gaya Kepemimpinan  memiliki hubungan cukup kuat dengan persepsi mahasiswa, yang ditunjukkan dengan angka 0.580. Dan Gaya kepemimpinan memiliki hubungan yang lemah dengan sosial dan ekonomi, yang ditunjukkan angka 0.354. Sedangkan untuk persepsi mahasiswa memiliki hubungan yang cukup kuat dengan sosial dan ekonomi, yang ditunjukkan dengan angka 0.541. Hasil ini menunjukkan bahwa gaya kepemimpinan memiliki hubungan yang cukup kuat bila melalui persepsi mahasiswa. Hal ini bisa disebabkan oleh faktor-faktor sebagai berikut :1). Mahasiswa lebih mengenal karakter pimpinan daerah, 2). Media Sosial aktif di lakukan oleh mahasiswa, sehingga pengetahuan tentang tindakan, prilaku, dan kebijakan kepala daerah dapat diketahui oleh mahasiswa, 3). Banyaknya kepala daerah di wilayah Jawa Timur yang aktif di media sosial dalam memberikan berbagai informasi, 4). Wilayah Jawa Timur kondisi masyarakatnya cukup baik secara sosial dan ekonomi, bila dilihat dari Indek Pembangunan Manusia, 5). Banyak program pemerintah pusat tersalurkan dengan baik, BLT, Kartu Pra Kerja, PKM, KIP dan program bantuan daerah lainnya. Penelitian ini menunjukkan hasil yang tidak berbeda jauh dengan peneliti-peneliti sebelumnya, bahwa gaya kepemimpinan seorang kepala daerah menurut persepsi mahasiswa cukup berperan dalam menunjang keadaan sosial dan ekonomi pada daerah atau wilayah yang dipimpinnya\u0000The problem that arises is the readiness of local governments to respond to every central government policy with different reactions, and there is no synchronization in each policy between local governments. This shows that many different public responses depend on the culture created in their respective regions based on the pattern of policies adopted by the regional government. Based on the results of the Pearson correlation, it shows that Leadership Style has a reasonably strong relationship with student perceptions, which is indicated by the number 0.580. And leadership style has a weak relationship with social and economic, characterized by the number 0.354. Meanwhile, students' perception has a reasonably strong connection with social and economic, indicated by the number 0.541. These results indicate that leadership style has a sufficiently strong relationship through student perceptions. This can be caused by the following factors: 1). Students are more familiar with the character of regional leaders, 2). Students actively carry out social media so that knowledge about regional heads' actions, behavior, and policies can ","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"604 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86391111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE ROLE OF IPNU - IPPNU IN EDUCATION DURING PAN-DEMI COVID -19","authors":"Anista Ika Surachman, Heny Kusmawati","doi":"10.35719/fenomena.v21i1.99","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.99","url":null,"abstract":"Organisasi pelajar dapat bertindak sebagai salah satu penguat karakter bangsa di masa depan. Sebagai organisasi pelajar dibawah Banom NU, IPNU-IPPNU memiliki peran dalam menghadapi permasalahan bangsa, terutama disaat pandemi seperti. Tujuan penelitian ini untuk memberikan kajian tentang kontribusi organisasi pelajar IPNU-IPPNU dalam pendidikan dimasa pandemi covid-19. Penelitian ini termasuk studi kasus dengan pendekatan kualitatif. Objek kajian yaitu peran IPNU dan IPPNU PAC Tlogowungu Kabupaten Pati dalam pendidikan di masa pandemic covid-19 dengan informan ketua IPNU-IPPNU, dan pengurus PAC Tlogowungu serta orang tua dan pelajar. Pengumpulan data menggunakan wawancara dan observasi dengan teknik analisis data deskriptif analitik dengan pendekatan dari Miles and Huberman yang terdiri dari reduksi data, data display dan verifikasi. Hasil penelitian menunjukkan bahwa tantangan terbesar IPNU-IPPNU dalam pendidikan di masa pandemic covid-19 adalah lemahnya akhlak pelajar karena kehilangan sosok guru sebagai teladan selama pembelajaran jarak jauh. Program pendukung pendidikan masa pandemi diantaranya webminar, teras pelajar, student corner, konco sinau, program dakwah melalui media sosial dan membentuk departemen yang khusus dalam dunia pendidikan, yaitu JSP (Jaringan Sekolah dan Pesantren). Keberhasilan program IPNU-IPPNU PAC Tlogowungu didukung dari antusiame kader dan dukungan stakeholder setempat, sedangkan hambatannya keterbatasan dana dan juga fasilitas penunjang kegiatan program kerja, ijin dan juga aturan yang kondisional mengikuti perkembangan kasus covid-19 yang mengakibatkan beberapa program di IPNU-IPPNU tidak dapat berjalan secara optimal.\u0000Student organizations can act as one of strengthening the nation's character in the future. The student organizations under the NU Banom, IPNU, and IPPNU are expected to deal with the nation's problems, especially during this pandemic. This study investigates IPNU-IPPNU student organizations' contribution to education during the covid-19 pandemic. This research is a case study research with a qualitative approach. The object of the study was carried out on the role of IPNU and IPPNU PAC Tlogowungu Pati Regency in education during the covid-19 pandemic with informants, namely the leader of IPNU-IPPNU, administrators of PAC Tlogowungu, and also parents and students. Data collection techniques using interview and observation techniques with analytical data use descriptive analysis with Miles and Huberman Model approach, including data reduction, data display, and verification techniques. The results showed that the biggest challenge of IPNU-IPPNU was the weakness of students' morals due to the loss of a teacher as a role model during distance learning. Educational support programs during the pandemic include webinars, student terraces, student corners, Konco Sinau, programs through social media, and forming a special department in the world of education, namely JSP (School Network and Islamic Boarding S","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80853020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Struggle Of The Islamic Da’wah Process In The Alcoholic Village","authors":"Untung Khoiruddin, Saiful Mujab, Burhanudin Syaifullah","doi":"10.35719/fenomena.v22i1.138","DOIUrl":"https://doi.org/10.35719/fenomena.v22i1.138","url":null,"abstract":"This project involves discovering how da’wah Islam is moving, rejecting, and adapting in the society that produces traditional alcoholic drinking (ARJO/arak jowo) in Poncol-Kerek Village-Ngawi Regency. In the process of Islamic da'wah in Indonesia, especially Java, most of the auliya, ulama, and kyai run it with great patience, peace, and noble behavior, which then become the attraction of the community to follow it. The uniqueness of Islamic da'wah, characterized by politeness and morality in Indonesia, has become an exciting phenomenon that Muslims do not share in other regions, such as; the Middle East, India, Africa, etc. Furthermore, this research will explain in detail using historical and sociological analysis of the various challenges of da'wah in a village where the majority of the population is the producer of alcoholic drinks that are forbidden by the Islamic teaching. different rejection, acceptance, challenges faced by the kyai become a process of da'wah journey that is not easy. Eventually, this will be arranged based on observation, interview, and deep dialogue with the society there. The conclusions of this study are 1. The understanding of the community in Poncol hamlet as a society that produces alcoholic beverages (arak) is the majority of abangan groups that have minimal knowledge of Islam. In fact, at first, they distanced themselves from Islamic religious values ​​because they were seen as a threat to their economic activities. 2. Da'wah bil hikmah implemented by Islamic leaders there is very effective in changing the thinking of the local community. 3. pressure from the government and the police also significantly reduced the production of alcoholic beverages (arak) there.","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"168 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86064835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE IMPLEMENTATION OF PROGRESSIVE ISLAMIC EDUCATION IN THE FORM OF SOFT SKILLS IN AL-KAUTSAR MUHAMMADIYAH JUNIOR HIGH SCHOOL PK KARTASURA AND DARUL ARQOM MUHAMMADIYAH JUNIOR HIGH SCHOOL KARANGANYAR","authors":"Zakiyyah Nurul Lathifah, Badarudin Badarudin, M. Muthoifin, M. Maksum","doi":"10.35719/fenomena.v21i1.80","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.80","url":null,"abstract":"Tujuan dari penelitian ini adalah untuk mengetahui implementasi Pendidikan Islam Berkemajuan dalam membentuk Softskills di SMP Muhammadiyah Al-Kautsar PK Kartasura dan SMP Muhammadiyah Darul Arqom Karanganyar serta factor pendukung dan penghambatnya. Penelitian ini menggunakan metode penelitian deskriptif kualitatif dengan jenis penelitian lapangan (field research) dengan pendekatan filosofis, fenomenologis, dan psikologis. Hasil penelitian menunjukkan bahwa Pendidikan Islam Berkemajuan berdampak baik serta mendukung terbentuknya softskills peserta didik melalui beberapa aspek diantaranya proses pembelajaran, budaya sekolah, dan ekstrakurikuler. Softskills yang terbentuk antara lain religius, disiplin, mandiri, kerjasama, proses berfikir kritis dan kreatif, tanggungjawab, kepemimpinan, memecahkan masalah, kreatif, dan toleransi. Faktor-faktor pendukung dalam pelaksanaan implementasi pendidikan Islam berkemajuan dalam membentuk softskills antara lain kepemimpinan kepala sekolah yang baik, komunikasi dan kerjasama aktif serta semangat dan komitmen tinggi dari seluruh stackeholder sekolah, fasilitas dan sarpras yang memadai, dan kualitas pendidik dan staff karyawan yang mumpuni dalam masing-masing bidang profesi. Faktor-faktor penghambat dalam pelaksanaan implementasi pendidikan Islam berkemajuan dalam membentuk softskills antara lain terbatasnya kuantitas tenaga pendidik dalam pelaksanaan program, peserta didik yang tidak taat tata tertib sekolah, minimnya perhatian dan pengawasan orangtua dengan padat aktivitas, laju perkembangan teknologi dan informasi yang tidak seimbang dengan kemampuan peserta didik dalam menyaring informasi yang positif maupun negatif.\u0000This study aimed to determine the implementation of Advanced Islamic Education in forming Soft skills at SMP Muhammadiyah Al-Kautsar PK Kartasura and SMP Muhammadiyah Darul Arqom Karanganyar the supporting and inhibiting factors. This research uses a descriptive qualitative research method with field research and psychological approaches. The study results indicate that Advanced Islamic Education has a good impact and supports the formation soft of students through several aspects, including the learning process, school culture, and extracurricular activities. Soft skills formed include religious, disciplined, independent, cooperative, critical, creative thinking processes, responsibility, leadership, problem-solving, creativity, and tolerance. Supporting factors in implementing advanced Islamic education in forming soft skills include good principal leadership, active communication and collaboration, high enthusiasm and commitment from all stakeholders, adequate facilities and infrastructure, and quality educators and staff employees qualified in each professional field. The inhibiting factors in the implementation of advanced Islamic education in forming soft skills include the limited quantity of educators in program implementation, students who do not obey school rules, lack of attention an","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85767186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE ANALYSIS OF THE STRATEGY OF CUSTOMER SERVICE IN THE FACE OF CUSTOMER COMPLAINTS IN THE PANDEMIC COVID-19","authors":"Virastamida Ghifariyanti, Sri Anugrah Natalina, Binti Mutafarida","doi":"10.35719/fenomena.v21i1.72","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.72","url":null,"abstract":"Masyarakat Indonesia saat ini tengah menghadapi pandemi covid-19. Kondisi memberikan dampak besar bagi kehidupan serta perekonomian masyarakat. Selain itu banyak lembaga keuangan yang juga terkena dampak dari pandemi covid-19 salah satunya adalah lembaga asuransi syariah. Lembaga asuransi syariah di kota Kediri yang terdampak dari pandemic ini adalah PT. Asuransi Jiwa Syariah Bumiputera Branch Kediri. Dimasa pandemi covid-19 keluhan yang diterima PT. Asuransi Jiwa Syariah Bumiputera Branch  Kediri meningkat dari tahun 2018 dan 2019 terhitung sebanyak 30% nasabah melakukan keluhan, yang di dominasi oleh keluhan mengenai kesulitan pembayaran premi. Penelitian ini bertujuan untuk mengetahui: Strategi customer service PT. Asuransi Jiwa Syariah Bumiputera Branch  Kediri dalam menghadapi keluhan nasabah sebelum dan selama masa pandemic covid-19. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian studi kasus. Pengambilan data dilakukan dengan wawancara, observasi dan dokumentasi. Hasil penelitian menunjukkan strategi yang digunakan adalah (1) permohonan maaf; (2) empati; (3) kecepatan dalam penanganan keluhan; (4) kewajaran atau keadilan dalam memecahkan masalah dan keluhan (5) memberikan kemudahan bagi konsumen untuk menghubungi perusahaan; (6) adanya sistem jemput bola saat nasabah tidak bisa datang ke kantor karena pandemi covid-19; (7) penggunaan media digital untuk sistem pembayaran premi dan pengajuan klaim; (8) restrukturisasi guna pembayaran premi.\u0000 \u0000Indonesian people are currently facing the COVID-19 pandemic. Conditions have a significant impact on people's lives and the economy. In addition, many financial institutions are also affected by the COVID-19 pandemic, one of which is sharia insurance institutions. The sharia insurance institution in the city of Kediri affected by this pandemic is PT. Bumiputera Sharia Life Insurance, Kediri branch. During the COVID-19 pandemic, the complaints were received by PT. Bumiputera Sharia Life Insurance Kediri branch increased from 2018 and 2019, accounting for 30% of customers making a complaint, which was dominated by complaints about difficulties in paying premiums. This study aims to determine: The customer service strategy of PT. Bumiputera Sharia Life Insurance Kediri branch deals with customer complaints before and during the covid-19 pandemic. This research uses a qualitative approach with the type of case study research. Data collection was done by interview, observation, and documentation. The results showed that the strategies used were (1) apology; (2) empathy; (3) speed in handling complaints; (4) fairness or fairness in solving problems and complaints (5) making it easy for consumers to contact the company; (6) the existence of a ball pick-up system when customers cannot come to the office due to the covid-19 pandemic; (7) use of digital media for premium payment systems and claim submissions; (8) restructuring for premium payment.","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"81 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83477048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"TURATH WA TAJDID (THE STUDY OF THE IMPLEMENTATION OF THE MANAGEMENT INTEGRATIVE CURRICULUM IN EDUCATIONAL INSTITUTIONS OF THE ISLAMIC PERSPECTIVE OF HASSAN HANAFI)","authors":"Septiana Purwaningrum","doi":"10.35719/fenomena.v21i1.75","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.75","url":null,"abstract":"Teknologi yang semakin maju dan zaman yang terus berkembang menuntut lembaga pendidikan untuk survive dan mampu menjawab kebutuhan masyarakat. Sehingga dibutuhkan manajemen kurikulum yang bersifat futuristik namun tidak meninggalkan tradisi yang sudah baik. Kurikulum integratif dalam pendidikan menjadi salah satu solusi ideal dalam menjawab tantangan tersebut. Artikel ini bertujuan mendeskripsikan manajemen kurikulum integratif di SMA Trensains Tebuireng Jombang serta menganalisisnya perspektif pemikiran Hassan Hanafi. Artikel ini merupakan library research dan analisis datanya menggunakan teknik analisis isi. Hasil penelitian menunjukkan bahwa kepala SMA Trensains Tebuireng Jombang memiliki peran penting dalam fungsi manajemen kurikulum integratif, mulai dari perencanaan, pengorganisasian, pelaksanaan, pemberdayaan, pengawasan, hingga evaluasi. Manajemen kurikulum integratif di SMA Trensains yang disebut dengan Kurikulum Semesta relevan dengan pemikiran Hassan Hanafi. Kurikulum Semesta di lembaga ini sudah dilaksanakan dengan manajemen yang baik dan hasilnya membanggakan, dibuktikan dengan prestasi-prestasi yang diraih dalam banyak perlombaan sains di tingkat nasional. Berdasarkan hasil tersebut dapat disimpulkan bahwa seorang pemimpin lembaga pendidikan penting untuk mengintegrasikan tradisi dan modernitas untuk bisa survive. Turats tidak boleh menjadi barang mati yang hanya tersimpan di perpustakaan. Ajaran agama tidak boleh sekedar menjadi dogma. Kontekstualitas ajaran agama dengan modernitas menjadi sebuah keniscayaan untuk menyelenggarakan lembaga pendidikan Islam yang unggul dan kompetitif.\u0000Increasingly advanced technology and the age are constantly evolving demands of educational institutions to survive and answer the community's needs. So, it takes a futuristic management curriculum but does not leave the wonderful tradition. Integrative curriculum in education to be one of the ideal solutions in answering the challenge. This article aims to describe the management of an integrative curriculum in Trensains Senior High School Tebuireng Jombang and analyze the perspective of the thought of Hassan Hanafi. This article is library research and data analysis using content analysis techniques. The results showed that the Trensains Senior High School Tebuireng Jombang has a vital role in managing an integrative curriculum, including planning, organizing, implementing, empowerment, monitoring, and evaluation. Management integrative curriculum in Trensains Senior High School called with the curriculum of the universe relevant to the thought of Hassan Hanafi. The curriculum universe in this institution has been carried out with good management. The results are encouraging, evidenced by the achievements in many science races at the national level. Based on these results, it can be concluded that a leader of educational institutions is essential to integrate tradition and modernity to survive. Turats may not be dead, which is only stored in the libra","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90770561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE ANALYSIS OF THE DA'WAH STRATEGY IN INCREASING THE QUANTITY OF PILGRIMS MOSQUE ALAMUL HUDA ON SOCIETY DAWUHAN KAWANGREJO MUMBULSARI JEMBER","authors":"Aisyatul Ilmi Alifah Firdaus, M. A. Wahid","doi":"10.35719/fenomena.v21i1.74","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.74","url":null,"abstract":"Seperti yang kita tahu bahwa Indonesia merupakan negara dengan jumlah penduduk muslim terbesar di Indonesia. mka dari itu tidak heran jika banyak bangunan masjid yang ada di setiap penjuru daerah. Masjid merupakan simbol dan juga tempat orang melakukan sebuah da’wah islami dengan tujuan meningkatkan keimanan dan melakukan berbagai ibadah dengan tujuan mendekatkan diri kepada Allah. Maka dari itu perlu adanya siasat tertentu dalam upaya da’wah tersebut. Metode penelitian ini menggunakan pendekatan kualitatif dengan jenis deskriptif. Penentuan subjek penelitian menggunakan teknik purposive. Teknik pengumpulan datanya menggunakan observasi, wawancara dan dokumentasi. Adapun analisis data dalam skripsi ini melalui tiga langkah yaitu kondensasi data, penyajian data dan penarikan kesimpulan. Sedangkan untuk keabsahan data menggunakan triangulasi sumber.\u0000As we know, Indonesia has the largest Muslim population in Indonesia. Therefore, it is not surprising that there are many mosque buildings in every corner of the area. The mosque is a symbol and a place for people to carry out an Islamic da'wah to increase faith and perform various worships to get closer to Allah. Therefore, it is necessary to have specific tactics in this da'wah effort. This research method uses a qualitative approach with descriptive type. Determination of research subjects uses purposive techniques. Data collection techniques use observation, interviews, and documentation. The data analysis in this thesis goes through three steps, namely data condensation, data presentation, and conclusion drawing, as for the validity of the data using source triangulation.","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80660108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE ROLE OF WOMEN IN IMPLEMENTING ISLAMIC SHARIA IN THE CITY OF BANDA ACEH","authors":"Syamsul Bahri","doi":"10.35719/fenomena.v21i1.76","DOIUrl":"https://doi.org/10.35719/fenomena.v21i1.76","url":null,"abstract":"Wanita diperlakukan sama dengan pria dalam Islam, dan wanita dihormati sebagai anak, pasangan, dan ibu. Perempuan sebagai subjek pelaksana syariat Islam, hendaknya selalu menjalankan syariat Islam dengan penuh kesadaran dan keyakinan. Penelitian ini membahas bagaimana peran perempuan dalam menerapkan syariat Islam di Kota Banda Aceh. Penelitian ini menggunakan metode kualitatif. Analisis data menggunakan pendekatan deskriptif. Hasil penelitian menunjukkan bahwa perempuan Kota Banda Aceh terlibat aktif dalam pelaksanaan syariat Islam, terdapat perbedaan terkait peran perempuan pada implementasi syariat Islam yang melalui berbagai peran, sebagai anak, perempuan terikat dengan hak dan kewajiban anak kepada orang tua; sebagai istri, perempuan terikat dengan hak dan kewajiban isteri kepada suami; sebagai ibu, perempuan terikat dengan hak dan kewajiban sebagai ibu yang menerapakan pendidikan akidah, ibadah, dan akhlak dalam keluarganya; sebagai warga masyarakat, perempuan terikat dengan hak dan kewajibannya dengan lingkungan. Secara keseluruhan tidak terdapat kendala terhadap peran perempuan terhadap pelaksanaan syariat Islam di Kota Banda Aceh.\u0000Women are held in the same regard as males in Islam, and women are revered as children, spouses, and mothers. As subjects of Islamic law implementation, women always do so with complete understanding and belief. This study discusses the role of women in implementing Islamic law in Banda Aceh City. This study uses a qualitative method. Data analysis used a descriptive approach. The results showed that Banda Aceh City women were actively involved in the implementation of Islamic law; there were differences related to the role of women in the performance of Islamic law through various functions, as children, women monitor the rights and obligations of children to their parents; as a wife, a woman against the rights and obligations of her husband's wife; as mothers, women act with rights and responsibilities as mothers who apply creed, worship, and moral education in their families; as citizens, women with their rights and obligations with the environment. Overall, there are no obstacles to the role of women in the implementation of Islamic law in Banda Aceh City.","PeriodicalId":30973,"journal":{"name":"Fenomena","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90264878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}