Proceedings of the 35th annual ACM SIGUCCS fall conference最新文献_第4页

Like technology from an advanced alien culture: Google apps for education at ASU 就像来自先进外星文化的技术:亚利桑那州立大学的谷歌教育应用程序

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294049

K. Barlow, Jenny Lane

引用次数: 60

IT professional development and helpdesk support on a shoestring budget or renewable resources 以有限的预算或可再生资源提供IT专业发展和帮助台支持

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294061

Cindy Dooling, R. Bertrand

{"title":"IT professional development and helpdesk support on a shoestring budget or renewable resources","authors":"Cindy Dooling, R. Bertrand","doi":"10.1145/1294046.1294061","DOIUrl":"https://doi.org/10.1145/1294046.1294061","url":null,"abstract":"Ever tried to find innovative ways of providing professional development opportunities to your support staff with little or no additional budget for the activities? Ever tried to implement a new technology, like a portal, with no additional budget for support staff? Pima Community College developed two different plans to address the needs of the institution and offer training opportunities to IT technicians and specialists. The Tech Swap program is completely voluntary and provides entry level IT staff with cross training throughout the district. Each technician would spend a day at one of the host campuses to assist in projects, deployments, and troubleshooting. It allows the technician to get to know colleagues, learn how technology is managed at other locations, and in general, learn more about the college. Pima implemented a portal system in the fall of 2006. We had no idea how many phone calls or email messages we would receive from distressed students or employees. We did know that we would need to provide evening and weekend coverage beyond the normal business hours for the first few weeks of the semester. Once again, there was no budget to expand helpdesk support. Instead volunteer participants of IT technicians and computer lab managers worked evening and weekend shifts alongside district IT helpdesk staff to provide service. This presentation will demonstrate how we offered training opportunities to staff and support for a new technology at minimum cost to the institution.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125743221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff 厄休拉还是爱丽儿?在支持人员的眼中，你的帮助台应用程序是好是坏

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294052

D. Bradstreet, Mark Chast, Kristi Ziehl

引用次数: 0

Getting it into the orientation mix 把它放进定向混合

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294100

Kathy Lyons, Andrea Van Proyen

引用次数: 0

Virtualization's next frontier: security 虚拟化的下一个前沿:安全

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294055

Gregory Collier, Derek Plassman, Mahmoud Pegah

{"title":"Virtualization's next frontier: security","authors":"Gregory Collier, Derek Plassman, Mahmoud Pegah","doi":"10.1145/1294046.1294055","DOIUrl":"https://doi.org/10.1145/1294046.1294055","url":null,"abstract":"Server virtualization improves sharing and utilization, reduces server sprawl, saves power, cuts maintenance costs, and reduces the quantity of hardware to acquire. While these benefits have traditionally been considered valuable and compelling reasons for server virtualization, there is a paradigm shift in the foundation in which higher education institutions are interested in virtualization technology. Server virtualization can improve overall system security and reliability by isolating multiple software stacks in their own virtual environments. Security is improved because intrusions can be confined to the virtual environment in which they occur, while reliability can be enhanced because software failures in one virtual environment do not affect the other virtual environments. In addition, server virtualization simplifies an array of security related tasks from disaster recovery, forensic analysis, to intrusion detection and prevention. At Ringling College of Art and Design we are approaching security by virtualization and achieved noticeable results. In this report we plan to discuss our approach, framework, implementation details, lessons learned, and next steps.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"208 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128411970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Drag and drop streaming: the next revolution in e-learning 拖放流:电子学习的下一次革命

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294079

Laura Guerra-Cardus, Ovgu Dogangun

引用次数: 2

Looking for magic - hoping for inspiration: what we learned from our training survey 寻找奇迹-希望灵感:我们从培训调查中学到的

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294115

Kathy Pribbenow

{"title":"Looking for magic - hoping for inspiration: what we learned from our training survey","authors":"Kathy Pribbenow","doi":"10.1145/1294046.1294115","DOIUrl":"https://doi.org/10.1145/1294046.1294115","url":null,"abstract":"What do you do when the attendance in all of your workshops drops to fifty percent? This isn't a sudden drop. It is something that you notice has been happening over several semesters. These are workshops that you've been offering for years. Does that mean that you've saturated the campus? Or, are your workshops old and out dated? You've been revamping them to the new versions of software, but has that been enough?. Are you meeting the training needs that people are expecting? What are those training needs? Are those training needs what you thought they were? Are you offering workshops at the right time? Should you be offering evening and Saturday workshops?. These are all questions our department, Instructional Services at the University of Kansas, found ourselves asking about the workshops that we offer. During the spring and fall semesters, we offer a range of over 40 different types of workshops with about 100 workshop time frames during the semester. These workshops are open to faculty, staff and students as well as KU affiliates. During the past several semesters we've noticed a dramatic decrease in attendance. We wanted to take a hard look at our workshops. We put together several different surveys targeted specifically at faculty, staff and students. We planned to make these surveys available through a new feature in our portal that everyone at KU has the ability to access with authentication. We will share our results and how we changed our workshop structure.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121827050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Inspiring teamwork & communication with a content management system 通过内容管理系统激励团队合作和沟通

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294060

Daniel B. Delgado

{"title":"Inspiring teamwork & communication with a content management system","authors":"Daniel B. Delgado","doi":"10.1145/1294046.1294060","DOIUrl":"https://doi.org/10.1145/1294046.1294060","url":null,"abstract":"Content Management Systems (CMS) take may shapes and forms and most are familiar with them. CMSs include everything from portals to blogs and wikis. Many organizations use CMS as websites to collate and organize information in readily available chunks. However, in a lab environment CMSs can increase teamwork and communications as well as stopping the knowledge drain as student employees graduate. Before attending SIGUCCS '05, I led the development of many new online systems for the CIRCA computer labs at the University of Florida. We were missing a central reference point and had many troubles with student employees consistently checking their emails. During SIGUCCS'05, I watched a presentation by Doug Simpson on using a CMS as a personal organization system. The CMS seemed the perfect solution to these problems and in August 2006, I launched our system based upon the e107 CMS system. After launch this system performed as expected, but had several unintended consequences. All of these have been positive such as a central repository for employee knowledge, being able to communicate easily with co-workers, and being able to announce major policy changes and know that employees have read them. This paper will examine the challenges and resources for selecting an appropriate CMS, how well the CMS has performed, the unintended consequences of the CMS, and how the CMS will expand in the future.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126123946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Integrated technology services publications and communications strategy 综合技术服务、出版物和传播战略

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294082

Melissa R. Hannah

{"title":"Integrated technology services publications and communications strategy","authors":"Melissa R. Hannah","doi":"10.1145/1294046.1294082","DOIUrl":"https://doi.org/10.1145/1294046.1294082","url":null,"abstract":"In September 2006, Integrated Technology Services (ITS) at the University of New Brunswick (UNB) refocused their Publications and Communications position in an effort to better communicate their mission, vision, goals, and values to the UNB community and external audiences. ITS recognized that the UNB community did not understand the importance of what ITS does, how ITS supports UNB's mission and vision, and where ITS is going. This understanding is critical to ITS's success. The first step to improve understanding was to develop a communications and publications strategy. The development of this strategy is the focus of this pape. The ITS Publications and Communications Strategy documents ITS's current situation, available communication channels, and accessible evaluation methods. The strategy clearly identifies the overall objectives ITS will achieve after the strategy has been implemented. Seven core values or behavior principles of ITS staff were defined. These values drive the strategy. A number of communication attributes were described, and target audiences were identified. Based on where ITS was and where ITS wanted to be, the department developed a list of recommendations describing how to move ITS forward. They created action plans for reaching each target audience, outlining ITS's objectives, key messages, required resources, current communication channels, available evaluation techniques, and staff responsibilities. Finally, ITS identified general communication training needs for its staff. The ITS Publications and Communications Strategy took several months to develop. It will serve as a map to guide ITS in daily communication activities, providing consistency and direction.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"112 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127618767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Windows Vista: implementation challenges Windows Vista:实现挑战

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294072

Gale D. Fritsche

{"title":"Windows Vista: implementation challenges","authors":"Gale D. Fritsche","doi":"10.1145/1294046.1294072","DOIUrl":"https://doi.org/10.1145/1294046.1294072","url":null,"abstract":"Since Windows Vista was released in January 2007, Lehigh University was eager to start the task of planning for the campus wide implementation of Vista - until it was tested. There were numerous incompatibilities with various systems and software packages on campus which left the University's technical staff scrambling to find solutions. In many cases, the roadblocks encountered included a variety of issues including: hardware limitations, driver incompatibilities and peripheral incompatibilities but in many cases it was outright software incompatibility. In November 2006, Lehigh created a Windows Vista Task Force to look at specific problems relating to Vista and to start planning for the numerous problems anticipated when students, faculty and staff start showing up with Windows Vista and the numerous questions to follow - why doesn't my computer work with the campus network? What do you mean I don't have enough RAM to run Vista? Why doesn't the university site-licensed software work under Vista? Why can't I sync my handheld with university calendaring system? Why don't my network drives map properly? This presentation will outline the Vista planning process at Lehigh, the major problems encountered, the problems solved and how Lehigh is planning for the future.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117138387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1