Proceedings of the 35th annual ACM SIGUCCS fall conference最新文献_第3页

How to hire 100 student employees in 4 hours 如何在4小时内雇佣100名学生员工

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294117

Karen J. Renkiewicz, L. Peer

引用次数: 0

The two musketeers: all in one and one for all! 这两个火枪手:大家在一起，一个为大家!

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294063

D. Dyar, S. Timmins

{"title":"The two musketeers: all in one and one for all!","authors":"D. Dyar, S. Timmins","doi":"10.1145/1294046.1294063","DOIUrl":"https://doi.org/10.1145/1294046.1294063","url":null,"abstract":"The University of Delaware's (UD) development of its Student Multimedia Design Center (SMDC) provides a unique and innovative computing environment for students. With the installation of new dual-boot Macintosh systems running Mac OS X and Windows XP in the computing site, new maintenance and administration challenges surfaced. Major issues included imaging both platforms and enabling students to use their central University account to log into both operating systems. UD uses UNIX systems for campus accounts, which added a layer of complexity to the problem. Other issues such as creating images and compatibility with our University VendPrint system had to be resolved. By pioneering solutions, we are able to offer the first of its kind computer lab on campus that is tied into our central systems, providing a truly seamless environment for students. This paper will explore topics including Xserve server setup and configuration, dual-boot configuration using rEFIt and Deep Freeze, creating images with NetRestore, and the imaging process. We will also explore specific image deployment issues and solutions using different applications including Apple Remote Desktop and Mac HelpMate. Finally, we will review new features implemented in our environment, most notably the ability to incorporate an authentication method on both Mac OS X and Windows XP using our central systems, and emerging issues.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126770153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Overhaul your helpdesk ticketing system 彻底检查帮助台票务系统

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294056

M. J. Conlon

{"title":"Overhaul your helpdesk ticketing system","authors":"M. J. Conlon","doi":"10.1145/1294046.1294056","DOIUrl":"https://doi.org/10.1145/1294046.1294056","url":null,"abstract":"Before implementing the Footprints helpdesk ticketing system MassArt had a homegrown system that was not user friendly and therefore by and large, unused. Does this sound familiar? The college needed a comprehensive, centralized, and customizable solution for issue tracking and technology requests. The new system was implemented in August 2006 and now ten months later we have closed over 1700 helpdesk tickets. This paper will cover the following: * evaluation of products * initial installation, setup, and implementation * learning curve for staff and users * initial problems and training * tweaking the system * working with the vendor * steps to succes. The package that we implemented at MassArt was Unipress* Footprints 7.0 (Footprints), we have since upgraded to 7.5 and have worked closely with Unipress to customize the product to our needs. Footprints is linked to our LDAP server for authentication, has a dynamic-link address book, and has built-in reporting and survey tools. We have been able to track issues very closely as well as increase productivity and accountability of work with this new system. The software is 100% web-based and runs on a Windows 2003 Server. The customer response has been 99% positive and we are very happy with our system thus far. This presentation strives to answer any questions that there may be about implementing a new system like this. The target audience is IT staff who either do not have a system in place or who are looking to implement a new system.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129116689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Metamorphosis: from traditional computer labs to collaboratories 蜕变:从传统的计算机实验室到合作实验室

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294128

Benjamin Villanueva, L. Wong

引用次数: 1

Deploying assistive technology across campus: a collaborative approach 在校园内部署辅助技术:一种协作方法

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294050

Debbie Berkeley, Lori Kressin, Cyril Oberlander

{"title":"Deploying assistive technology across campus: a collaborative approach","authors":"Debbie Berkeley, Lori Kressin, Cyril Oberlander","doi":"10.1145/1294046.1294050","DOIUrl":"https://doi.org/10.1145/1294046.1294050","url":null,"abstract":"Advancements in technology have not only increased the amount of information and resources available to college and university students and staff, but have also opened doors for countless individuals with disabilities. Various forms of information technology devices and products have provided the disabled population with increased access to education. More importantly these advances have helped to redefine possibilities for many individuals who previously had limited opportunities. At the same time, individuals with disabilities continue to face challenges when it comes to accessing information, conducting everyday business, and participating in general communication and collaborative endeavors which require the use of technology. As more and more people gain access to this world of digital information, IT specialists will play a crucial role in ensuring that this information is available and accessible to disabled and non-disabled populations alike. This presentation will address accessibility considerations as they relate to technology at colleges and universities, and how these technologies can be deployed in a cost effective and proactive manner through a collaborative approach. Attendees will learn about existing technology available as well as the significance of incorporating universal design concepts in IT projects. In addition, the presentation will highlight the importance of collaboration across departments - encouraging the blending of resources, ideas and expertise as an effective way to further the goal of universal accessibility.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117285635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Experiences merging two university websites 合并两个大学网站的经验

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294048

Sherry J. Andrews, Kathleen F. Walsh

{"title":"Experiences merging two university websites","authors":"Sherry J. Andrews, Kathleen F. Walsh","doi":"10.1145/1294046.1294048","DOIUrl":"https://doi.org/10.1145/1294046.1294048","url":null,"abstract":"The University of Toledo (UT) and the Medical University of Ohio (MUO) merged in July 2006 to form the third-largest public university operating budget in Ohio. While the merger meant bringing together two distinctly different Web development groups, it was also an opportunity to reevaluate everything from Web tools, applications and programs to processes and management. UT has been allowed to reinvent Web development through the merger process. Staff, applications and processes have all been evaluated and revamped. The first step was creating a merger team representing Web developers, programmers, server administrators, content managers and management who collaboratively reviewed all aspects of Web development and made decisions that carved the path for the future of Web at the new University of Toledo. The team created a strategy supported by administration that included a content management system (CMS), Web applications standardization, a consolidated platform and a centralized approach to Web content support. Working within the new university brand, a new site and navigation structure was introduced that utilized the strength of the CMS, addressed accessibility and took into consideration the needs of the new university and as well as better use of staffing in Web and Technology Support. Additionally, Web development has taken a strategic role in incorporating Web and interactive technology into marketing strategy for the new university.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114334546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Decentralized and centralized it support at Tulane University: a case study from a hybrid model 杜兰大学的分散和集中it支持:来自混合模式的案例研究

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294075

T. Gerace, Raymond Jean, A. Krob

引用次数: 1

Creating a story and message about information technology on your campus: the power of a technology profile 在你的校园里创建一个关于信息技术的故事和信息:技术简介的力量

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294089

Kenneth Janz, E. Gruenert

引用次数: 0

TAG: you're it! 就是你!

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294084

Joshua Hartranft, V. Longenecker

{"title":"TAG: you're it!","authors":"Joshua Hartranft, V. Longenecker","doi":"10.1145/1294046.1294084","DOIUrl":"https://doi.org/10.1145/1294046.1294084","url":null,"abstract":"With the explosion of various technologies throughout the university, Information Technology faces the challenge of providing a high level of customer service with the same number of support staff. To address this challenge, Millersville University developed a TAG (Technical Action Group) Team consisting of technical staff from all areas of Information Technology. The team's goal is to share information and address issues about technical projects. TAG Team meets once a month not only to discuss technical projects occurring throughout the campus but also technical projects occurring within Information Technology such as server and application upgrades, DHCP conversion, and domain structure changes. Many technical projects require assistance and support from more than one area of Information Technology. TAG Team meetings give individuals the opportunity to discuss how they can help each other; thus providing not only higher levels of customer service to the campus but also within Information Technology. In addition, the TAG team approach provides opportunities for individuals to learn and assist with aspects of other areas. The TAG Team approach ensures a more cohesive team within Information Technology. Some of our future ideas for TAG Team include inviting individuals from other departments and our student assistants. Also, TAG Team will start to investigate and evaluate new technologies and products and make recommendations to the management team. The TAG Team's overall goal is to remove silos and build bridges throughout the university.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125146221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 36

Virtualization: virtually at the desktop 虚拟化:虚拟桌面

Proceedings of the 35th annual ACM SIGUCCS fall conference Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294107

Karissa Miller, Mahmoud Pegah

{"title":"Virtualization: virtually at the desktop","authors":"Karissa Miller, Mahmoud Pegah","doi":"10.1145/1294046.1294107","DOIUrl":"https://doi.org/10.1145/1294046.1294107","url":null,"abstract":"We have witnessed low resource utilization of high performance graphics workstations in our instructional computer laboratories. The low utilization statistics indicate that workstation consolidation could achieve great savings in infrastructure, networking, power consumption, and maintenance costs. In addition, we would spend less time in deployment, security, and fault isolation without compromising performance. The basic enabler for workstation consolidation in our instructional computing environment is the ability to allow multiple separate operating system instances and associated software packages to share a single hardware server. We have successfully utilized existing off the shelf products and developed tools and protocols to migrate processing tasks from the desktop level to the virtual desktop level running on remote hardware and returning the processing results back to the desktop level for display. Since all processing is done at the server level, we no longer need high performance graphics workstation class machines at the desktop. This allows us to offer high performance graphics workstation capabilities to any desktop, including lower-end commodity class desktop machines, notebook computers, or even thin-clients. While server consolidation through virtualization is not new, desktop workstation virtualization seemed a natural and novel extension of the server virtualization framework. Indeed, the general trend is towards applying virtualization techniques to almost all Information Technology infrastructure machinery, and we should expect to see more virtualization, virtually everywhere in higher education institutions. In this report, we will present our approach, framework, implementation challenges, lessons learned and next steps.","PeriodicalId":277737,"journal":{"name":"Proceedings of the 35th annual ACM SIGUCCS fall conference","volume":"221 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123303359","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 75