Creating a story and message about information technology on your campus: the power of a technology profile

Abstract

The Office of Information Technology (OIT) and the Center for Instruction, Research, and Technology (CIRT) at Indiana State University provides an annual Technology Profile to its user community to document the activities of the prior year and to share information about growth and progress in the area of technology with the campus community. In its fourth year the document has been recently aligned with the Information Technology Infrastructure Library (ITIL) as a way to facilitate high quality information technology service delivery. The employees of OIT and CIRT are committed to providing the students, faculty, and staff of Indiana State with stable and robust state-of-the-art technology in support of their academic, research, administrative, and social activities. This paper focuses on the process of developing ITIL alignment and the construction of the Technology Profile which can be found online at: http://www.indstate.edu/cirt/comm/profile.htm.