International Journal of Business and Technology Management最新文献

{"title":"Cross-border E-commerce Third-Party Logistics Selection Risk Analysis","authors":"","doi":"10.55057/ijbtm.2023.5.2.17","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.17","url":null,"abstract":"With the rapid development and extensive penetration of the Internet, cross-border e-commerce has shown vigorous vitality, continuously deepening the international division of labor, changing transaction methods, and reshaping the trade pattern, playing an increasingly important role in the global trade system. The rapid development of cross-border e-commerce has put forward higher requirements for cross-border logistics services. Due to the international nature of the cross-border logistics environment and the complexity of the process, small and medium-sized enterprises often entrust logistics to third-party logistics companies in engaging in cross-border e-commerce activities to reduce logistics costs, improve logistics service quality and enhance logistics core competitiveness. However, the practice has proved that while third-party logistics bring benefits to enterprises, it will also bring financial and information risks to enterprises, which will affect the development of enterprises and become one of the bottlenecks in the development of cross-border e-commerce.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"225 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122436527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Determining Why Facilities Management has been Conservative in Adopting Data Analytics","authors":"","doi":"10.55057/ijbtm.2023.5.2.19","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.19","url":null,"abstract":"The necessity for data analytics in facilities management is increasing due to the complexity of modern-days organisational requirements in the 21st century. Despite the emergence of data analytics that has benefited various businesses and industrial sectors, the facilities management sector has been conservative in adopting the technology. This would lead to severe challenges for FM to achieve continuous improvement and revolutionise the management of the facilities through the implementation of IR4.0. Thus, this paper aims to determine why facilities management service providers seem to be struggling to adopt data analytics in their operations. A literature review was carried out on existing literature on the topic. The selected articles were then critically evaluated for their quality and relevance to the subject matter and the findings were synthesised and summarised. The result suggests that facilities management service providers faced three challenges that contribute to their conservative adoption of data analytics in facilities management which are technology integration, organisational inefficiency, and financial constraints. The findings of this study could help to better understand why the facilities management sector has been conservative in adopting data analytics which could pave a path to identifying ways for facilities management service providers to adopt data analytics in their operations.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125469863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Relationship Between E-Service Quality and Customer Satisfaction on Internet Banking in Klang Valley, Malaysia","authors":"","doi":"10.55057/ijbtm.2023.5.2.22","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.22","url":null,"abstract":"Internet banking has drastically grown in usage over the last decade and is anticipated to continue developing at a rapid rate. As a result, banks are facing greater challenges with intense competition. Nonetheless, banks can maintain their competitive advantages by ensuring that their customers are satisfied. This study seeks to provide empirical evidence regarding the level of customer satisfaction with internet banking service quality in the Klang Valley. The six factors which can influence customer satisfaction toward internet banking include reliability, security, responsiveness, information, website design and privacy. 163 usable data were obtained through a survey form that was distributed randomly within Klang Valley. Overall the outcome of e-service quality analyses, indicates that it has a significant effect towards customer satisfaction on internet banking services within Klang Valley. However, intense analysis indicates that three out of six of the e-service quality dimensions carriable shows highly significant effect; reliability, security and website design variables.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132084538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Technology Connectivity and Coffee Enthusiasts","authors":"","doi":"10.55057/ijbtm.2023.5.2.21","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.21","url":null,"abstract":"The objective of this research is to explore the opinion of coffee enthusiasts towards coffee providers in the market. As such, the link between brand image and customer delight has been referred to. Customer delight is important and needs to be in focus as buying patterns change when new brands come into the market. An assessment of the interrelationships between the variables was conducted by using a mixed method research. The purposive face to face sampling technique was used with 300 respondents between the ages of twenty and forty were interviewed within the Klang Valley. The data was analysed by using thematic content analysis and simple coefficient analysis. The results evidenced a connection between brand image and customer delight. This indicated the only technology factor which is Wi-Fi facilities as the main predictors of customer delight. This finding concerned the coffee shops – their interiors and ambiance, coffee taste and high-quality ingredients, properly managed facilities, staff attitude & services, and active engagement with social media influencers. Last but not least, in order to generalize the results of this study, future research is needed.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115645087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the Social Commerce Scam and Consumers Self Disclosure","authors":"","doi":"10.55057/ijbtm.2023.5.2.23","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.23","url":null,"abstract":"The proliferation of online shopping scams has become widespread in Malaysia and other parts of the world as e-commerce continues to grow in popularity. Malaysia is known for having many online shoppers and is considered a high-risk country, city, or region for online fraud. Recently, scammers have taken advantage of the new social media landscape known as social commerce or S-commerce, which has fewer regulations than legal online shopping websites. This trend has created ample opportunities for scammers to steal consumers' data and money. Unlike traditional online shopping scams, these scams involve data stealing, which can have severe consequences for the victims. This study examines how consumers disclose their personal information during online shopping via social commerce platforms. The research involved conducting in-depth interviews with eight informants who had experienced online shopping scams in the Klang Valley area. The study found that social commerce platforms have influenced consumers' self-control in disclosing their personal information as they can fulfil consumers' needs and wants leisurely. However, this has created room for scammers to manipulate consumers and trap them through social commerce activities.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125397356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Employees’ Perception on Working from Home: A Case Study in Brunei","authors":"","doi":"10.55057/ijbtm.2023.5.2.20","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.20","url":null,"abstract":"Work from Home (hereon WFH) emerged as an effective intervention to protect workers from COVID-19 infection and ensure the continuity of businesses. However, the global workforce and business entities responded differently to this new paradigm shift due to disparities in implementing effective and employee-centric WFH strategies. Accordingly, this research uses the perceptual attitudes and experiences of employees to evaluate the existing organizational arrangements for WFH and their efficacy to facilitate employees in performing their jobs from home during the pandemic. We employed a qualitative approach and interviewed 15 employees of Organisation XYZ to investigate their perception of the organisation’s WFH arrangements and recorded their experiences. The study found that employees’ perceptual attitudes toward WFH during COVID-19 constitute four main components namely organisational support, personal factors, employee performance, and WFH transition. Further analyses elucidate that there are several components (themes) that positively and negatively impacted and shaped employees’ experience of WFH. Our study suggests effective strategies to facilitate organizations gearing up for the transition to WFH during the pandemic by understanding the underlying factors that influence employees’ perceptions and experiences of WFH.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124066068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Descriptive Approach of Neo-Banking System: Conception, Challenges and Global Practices","authors":"","doi":"10.55057/ijbtm.2023.5.2.18","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.18","url":null,"abstract":"The massive growth in demand for new technologies and applications in the banking sector has consequently heightened consumer concern about Neo-banks systems. A neo bank is a type of direct bank that operates exclusively using online banking without traditional physical branch networks that challenge traditional banks. This article primarily attempts to review the literature on Neo-banking and its practices. It has also highlighted the main initiatives, benefits, challenges, of Neo-banks systems globally. Furthermore, this study aimed to provide a theoretical discussion of Neo-banking by extending the TAM Model by security and trust to determine the identify the factors affecting users’ perception. It is found that there green banking is essential in the current global digital economy and the advances of technology and artificial intelligence. Therefore, considerable initiatives have been taken in the world in this regard by the banks and governments, but Neo-banks systems is still ay primary stage due to the low adoption by the consumer","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133120246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Why It Fails? Marketing Strategy Analysis On The Brand “X” Instant Noodle Sales Performance In South Korea Market","authors":"","doi":"10.55057/ijbtm.2023.5.2.24","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.24","url":null,"abstract":"This study aims to examine the reason why the sales performance of Brand “X” Instant Noodles from Indonesia is not successful yet to expand its market in South Korea. This study used sequential mixed-method approach comprising two steps: first is to analysing the external and internal factors using a qualitative approach. Secondly, the researcher also observed the behaviour of the customers that fit into the targeted segment, who are likely to be influenced by price, flavour variety, convenience, and brand loyalty. The results lead to indication of unprofitable business of instant noodles because of high intensity of rivalry and substitutes, and also unfavourable bargaining power of buyers and how it is easy for the competitors to entering the market. Furthermore, the company of Brand “X” Instant Noodle is still a conservative manufacturing-oriented company, taking a risk such as doing aggressive marketing to introduce its brand to a new market is still difficult. Additionally, competitor analysis shows that there are many contenders and stiff competition in the market. There are some limitations for this research, to make it more focused. First, The research only focused on Brand “X” Instant Noodle sales in South Korea. This research was conducted in South Korea since the analysis is focusing on the analysis of marketing strategy on the Brand “X” Instant Noodle Sales Performance in South Korea market. In this paper, the focus is on analysing the reasons why the Brand \"X\" Instant Noodle has not been able to achieve its sales targets compared to other foreign markets, particularly within the instant noodle industry. Rather than exploring the various factors that influence sales performance in general, the study specifically looks at the factors that are hindering the success of Brand \"X\" in the market. Overall, the goal of this paper is to provide valuable insights that can help Brand \"X\" Instant Noodle to understand its situation better","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132979977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Anticipated ROI Methods for the Quantification of Servicescape Upgrading based on Intangible Values: A Literature Analysis","authors":"","doi":"10.55057/ijbtm.2023.5.2.16","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.16","url":null,"abstract":"One of the biggest challenges faced by facilities managers is justifying the need for servicescape upgrades in monetary terms. Servicescape upgrades are often viewed as benefitting intangible aspects of business performance, such as improved levels of comfort, happiness, aesthetics, confidence, and health. This makes it difficult for facilities managers to convince upper management, particularly the finance department, that a proposed servicescape upgrade will benefit the business as there are no existing methods to anticipate a return on investment (ROI) of servicescape upgrades based on the quantification of intangible values in monetary terms. In other words, how can we determine if an improved level of comfort, happiness, pleasure, aesthetics, confidence, and health will result in profit in monetary terms? Currently, a research study is being carried out to construct a methodological framework for anticipating the ROI of servicescape upgrading based on the quantification of intangible values. The first objective of the research is to identify ROI calculation methods that can be used to anticipate the ROI of servicescape upgrade based on the quantification of intangible values. This paper reports the preliminary findings. Fifty-three literary sources, including journals, scholarly articles, website, blog posts, and books, were reviewed. Content analysis was carried out using Nvivo, and the results revealed that willingness to pay (WTP) or willingness to accept (WTA), information economic (IE), capital investment appraisal technique (CIAT), contingent valuation method (CVM), cost-benefit analysis (CBA), hedonic price method, travel cost method, comparative analysis, process of elimination, quantification technique, revealed preference, stated preference, and scenario analysis are the methods for anticipated ROI of servicescape upgrades based on the quantification of intangible values. The findings from this preliminary analysis help to identify possible methods that can be adopted in anticipating ROI based on the quantification of intangible values of servicescape upgrading.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130803466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Framework of Spatial Decision Support System (SDSS) for Crime Investigations","authors":"","doi":"10.55057/ijbtm.2023.5.2.1","DOIUrl":"https://doi.org/10.55057/ijbtm.2023.5.2.1","url":null,"abstract":"Crime investigation have gained attention among multidisciplinary domain experts due to severity of impact to strategic decision making and crime management. Current study develops decision support tools by introducing spatial decision support system for investigating crime. Spatial analysis can be integrated into decision support system for robust analysis. Spatial decision support system framework comprises of four main components; (I) database, (ii) knowledge-base, (iii) user interface and (iv) knowledge base. Spatial analysis involve location-based point in order to identify crime distribution. SCRIVIS-DSS is divided into three modules; from pattern identification module to information visualization module followed by decision making module. Therefore, this effort could be served as basis to spatial component to assist decision makers in crime investigation.","PeriodicalId":253813,"journal":{"name":"International Journal of Business and Technology Management","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128069929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}