Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)最新文献_第7页

The Effect of Customer Relationship Management, Customer Value and Dimension of Service Quality on Customer Satisfaction and The Impact on Customer Loyalty of PT. Bank Tabungan Negara (Persero), Tbk Kas Siteba Padang Office 客户关系管理、客户价值和服务质量维度对客户满意度的影响及对客户忠诚的影响。泰国泰邦甘银行(Persero)、Tbk Kas Siteba巴东办事处

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.91

A. Amril, Yunia Wardi, Erni Masdupi

{"title":"The Effect of Customer Relationship Management, Customer Value and Dimension of Service Quality on Customer Satisfaction and The Impact on Customer Loyalty of PT. Bank Tabungan Negara (Persero), Tbk Kas Siteba Padang Office","authors":"A. Amril, Yunia Wardi, Erni Masdupi","doi":"10.2991/PICEEBA2-18.2019.91","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.91","url":null,"abstract":"This study was conducted because of the low level of customer loyalty. The customer relationship management, customer value, dimension of service quality anda customer satisfaction were assumed as the factors affecting customer loyalty. The aim of this study was to describe and to analyze the the effect of customer relationship management, customer value, and dimension of service quality on customer satisfaction as an intervening variable that has an impact toward customer loyalty. The population was 2780 customer and 353 customers were taken as samples by using accidental sampling. This study uses a quantitative approach. The analysis technique used is Structural Equation Model (SEM) to determine the effect of CRM, customer value, and dimension of service quality on customer satisfaction as an intervening variable that has an impact toward customer loyalty. The data collection technique in this study is using a questionnaire. The results of the study show: customer relationship management, customer value, and dimension of service quality have significant effect on customer satisfaction. customer relationship management customer value, dimension of service quality, and customer satisfaction have significant effect toward customer loyalty.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132674477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Repurchase Intentions Analysis in Future Funding Package of Mobile Marketing Sharia (MMS) BTPN Akabiluru 移动营销教法(MMS)未来融资方案中的回购意向分析

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.89

Medya Nofiani, S. Evanita, S. Syahrizal

引用次数: 0

The Effects of Leadership Function, Work Motivation and Job Satisfaction on Employee’s Work Discipline at STIKes Fort De Kock Bukittinggi 领导职能、工作动机和工作满意度对员工工作纪律的影响

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.92

Rahmat Setiawan, B. Muchtar, Abror Abror

引用次数: 3

The Effect of National Education Standards on Academic Quality of Graduates Vocational High School in Solok City and Regency 国家教育标准对索洛克市及县市职业高中毕业生学业质量的影响

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.111

Riza Elfitri, B. Muchtar, S. Evanita

{"title":"The Effect of National Education Standards on Academic Quality of Graduates Vocational High School in Solok City and Regency","authors":"Riza Elfitri, B. Muchtar, S. Evanita","doi":"10.2991/PICEEBA2-18.2019.111","DOIUrl":"https://doi.org/10.2991/PICEEBA2-18.2019.111","url":null,"abstract":"This study determined the effect of national education standards on academic quality of graduate vocational high school in Solok city and regency. The population was 47 skills competencies in vocational high schools. The sample consisting of 40 skills competencies was selected using purposive sampling technique. Data in this study used national examination scores, accreditation scores, amount of graduate vocational high school who are accepted to work in the business/ industry and amount of graduates vocational high school who are accepted to continue them education in the college. Analyzed and presented using multiple regression analysis with SPSS software. The results showed: (1) content standards and financing standards with positive and significant effect on the national examinations scores, (2) educators and education personnel standards with positive and significant effect on the amount of graduates vocational high school who are accepted to work in business/ industry, (3) process standards with negative and significant effect on amount of graduates vocational high school who are accepted to continue them education in the college (4) graduates competence standards, facilities standards, management standards and assessment standards doesn’t have significant effect on academic quality of graduates vocational high school. It means that there was other factors influence academic quality of graduate vocational high school such as interests, motivation, and parents' background.","PeriodicalId":251790,"journal":{"name":"Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124663933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Influence of Parent's Attention, Parents Education Background, Learning Facilities and Learning Motivation toward Student Learning Achievement 家长注意力、教育背景、学习设备、学习动机对学生学习成绩的影响

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.105

Ega Sri Dini, Yunia Wardi, S. Sentosa

引用次数: 3

Effect of Service Quality and Satisfaction on Customer Loyalty of Minang Fantasi Water Park in Padang Panjang City 巴东盘江市米南梦幻水上乐园服务质量与满意度对顾客忠诚度的影响

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.28

Zurnawati Zurnawati, S. Evanita, Abror Abror

引用次数: 0

The Role Of Accounting Knowledge In Defining The Career Of A Public Accountant 会计知识在确定会计师职业生涯中的作用

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.12

A. Jessica, R. S. Alimbudiono, Eko Pudjolaksono

引用次数: 1

Effect of Organizational Culture, Leadership and Compensation on Employee Engagement in Coca-cola Amatil Indonesia Central Sumatra 印尼中苏门答腊可口可乐公司组织文化、领导和薪酬对员工敬业度的影响

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.73

Hendri Maisoni, Yasri Yasri, Abror Abror

引用次数: 5

Effect of Perceived Ease of Use, Service Quality, Price Fairness, and Trust on Go-Car User Satisfaction in Padang City 感知易用性、服务质量、价格公平和信任对巴东市Go-Car用户满意度的影响

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.77

Ofidia Ayunda, Yasri Yasri, S. Evanita

引用次数: 2

Turnover Intention Antecedents: Study on Credit People Banks (BPR) in Gianyar Regency - Bali 离职意向前因:吉安雅-巴厘地区信贷人民银行(BPR)研究

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018) Pub Date : 2019-04-01 DOI: 10.2991/PICEEBA2-18.2019.48

W. Supartha, I. Dewi

引用次数: 0