{"title":"Service Quality and Price Analysis on Customer Satisfaction","authors":"E. R. Taufik","doi":"10.56548/msr.v1i4.52","DOIUrl":"https://doi.org/10.56548/msr.v1i4.52","url":null,"abstract":"\u0000 \u0000 \u0000Hospitals is the institution of public health services in order to improve the level of public health. The success of a hospital in operation is determined by how well the hospital's services are able to satisfy its customers. Basically, customers only want satisfaction from the service they get. Customers will be satisfied if the service they get is able to meet their expectations. In this research, the researchers try to explore about the influence of service quality and price on customer satisfaction on RSIA Puri Garcia, Serang City. The sample was be taken by slovin methode sampling from 692 population are 87 sample of respondent. The result of this research is the service quality and price have an influence on customer satisfaction. \u0000 \u0000 \u0000","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121148848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Financial Reporting Procedure at Badan Pengelola Keuangan dan Aset Daerah (BPKAD) Cilegon","authors":"Chandra Prasadhita, M. Nawawi, Rifanti Barnia","doi":"10.56548/msr.v2i1.47","DOIUrl":"https://doi.org/10.56548/msr.v2i1.47","url":null,"abstract":"The purpose of this study was to determine the application of accounting in financial reporting procedures at BPKAD Cilegon. There are several obstacles in the process of preparing financial statements. Using a descriptive method, the authors conducted interviews directly with accounting staff at BPKAD Cilegon. Secondary data was also obtained by the author from several sources related to research. The results of the study show that the financial reports of BPKAD Cilegon are guided by Government Accounting Standards (SAP), Government Regulation Number 71 of 2010, and Government Regulation Number 12 of 2019. Simral is an integrated information system starting from planning, budgeting and financial management at BPKAD Cilegon.","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132483188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influence of Organizational Culture and Intrinsic Motivation on Employee Performance Through Organizational Commitment as an Intervening Variable","authors":"Ade Fitriyana, Wawan Prahiawan, Roni Kambara","doi":"10.56548/msr.v2i1.42","DOIUrl":"https://doi.org/10.56548/msr.v2i1.42","url":null,"abstract":"The purpose of this research to determine influence of organizational culture and intrinsic motivation on employee performance through Organizational Commitment. Independent variable in this research are organizational culture and intrinsic motivation, dependent variable is employee performance, and intervening variabel is organizational commitment. This research is held in Kantor Kementerian Agama Kota Serang. The Sample was taken 100 (one hundred) respondents. The primary data were collected using a questioner with analyzed by SEM (Structural Equation Modelling) statistic tools. The results of that analysis have been carried out, the results show that organizational culture has a positive and significant influence on employee performance, the intrinsic motivation has a positive and significant influence on employee performance, organizational commitment has a positive and significant influence on employee performance.","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133642034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"KAREN’S DINER : THE ETHICAL OF BUSINESS ON CUSTOMER SATISFACTIONS","authors":"Eka Nadya Agustin, Eloh Bahiroh","doi":"10.56548/msr.v2i1.46","DOIUrl":"https://doi.org/10.56548/msr.v2i1.46","url":null,"abstract":"\u0000 \u0000 \u0000The success of a company depends on the satisfaction of customer. This research to determine the effect of business ethics on customer satisfactions. The sample data was been taken from 50 respondents of Karen’s Dinner Restaurant. The research method using statistic descriptive to explore the correlation between variable. The analysis regression used to search how much effect between independent and dependent variable. The result show that the business ethics have significant effect on customer satisfaction. The implication of the result is the business ethics and enhancing services excellent are required. A reputable company will always uphold corporate ethics and provide clients with high-quality service. It will have an impact on how satisfied customers are. Customers are most likely to conduct buying or make used product of a company, when a company have a high standards value and ethical business practices. \u0000 \u0000 \u0000","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130343539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influence of Intrinsic Motivation, Organizational Commitment, and Transformational Leadership on Employee Performance at CV. Ismie Jaya Tangerang","authors":"Wawan Prahiawan, S. Sulastri, Sri Ndaru Arthawati","doi":"10.56548/msr.v2i1.43","DOIUrl":"https://doi.org/10.56548/msr.v2i1.43","url":null,"abstract":"This research to determine the effect of intrinsic motivation, organizational commitment, and transformational leadership on employee performance. In this study, Intrinsic Motivation, Organizational Commitment, and Transformational Leadership as independent variables and Employee Performance as the dependent variable. This study using sample of 91 respondents with analysis descriptive statistical method. The results showed that partially intrinsic motivation, organizational commitment, and transformational leadership had a positive and significant influence on employee performance.","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133247479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rifqah Pratiwi, Pieter Amalo, Ni Putu Dian Kusuma, Lukas G. Serihollo
{"title":"RULA BASKET (SEAWEED BASKET): THE UTILIZATION OF RECYCLED PLASTIC WASTE TO BE CREATED ECONOMIC VALUE PRODUCT","authors":"Rifqah Pratiwi, Pieter Amalo, Ni Putu Dian Kusuma, Lukas G. Serihollo","doi":"10.56548/msr.v2i1.39","DOIUrl":"https://doi.org/10.56548/msr.v2i1.39","url":null,"abstract":"The utilization of plastic waste can lead to innovation the support of economy and creativity peoples. The upcycling of plastic cup waste into handicraft supplies is one of the solutions to minimalize plastic cup waste around the coast. The making of Rula Basket is aimed to change the people's mindset on how to make use of waste plastic cups into an alternative to seaweed basket that is made of rattan, as well as to create a positive activity for women's empowerment in the coastal area. The research methods used Descriptive analysis. Developing Rula Basket is expected to be one of the women empowerment ventures to increase the economy by recycling plastic cup waste into appropriate products with economic value. This measure was also carried out to preserve the aquatic ecosystem in Tablolong Beach, Tablolong Village, West Kupang, East Nusa Tenggara.","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130174870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"BANKRUPTCY PREDICTION ANALYSIS USING THE ALTMAN Z-SCORE AND SPRINGATE MODELS IN INSURANCE COMPANIES WHICH GO PUBLIC IN THE INDONESIA STOCK EXCHANGE","authors":"Bambang Mahmudi, Enis Khaerunnisa","doi":"10.56548/msr.v2i1.45","DOIUrl":"https://doi.org/10.56548/msr.v2i1.45","url":null,"abstract":"The research aims to analyze the potential bankruptcy using Altman Z-Score and the Springate model also to find out the level of accuracy prediction model in insurance companies go public on the Indonesia Stock Exchange. The population used in this research all insurance companies listed on the Indonesia Stock Exchange in the period 2016-2019 with sample of 12 companies. The research method employs descriptive analysis using secondary data and Paired t test. The results of the research on the prediction of bankruptcy using the Altman Z-Score model showed that 11 insurance companies were in the healthy category and 1 company was in a condition of prone to bankruptcy (grey area). Based on the average value of the Z-Score prediction compared to the reality value, 10 companies are in accordance with the prediction, and 2 companies are not match with the prediction whereas an Altman Z-Score model has accuracy rate of 83.33%. The results of the Springate model bankruptcy prediction research showed 4 companies are in good health and 8 insurance companies have the potential to go bankrupt. The average prediction score of the Springate model is compared with the reality value described 11 companies are in accordance with the predictions, but 1 company is not in accordance with the predictions, the accuracy rate was 91.67%. Based on the result of paired sample t test showed that there were significant differences Altman and Springate model in predicting bankruptcy","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126555757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"GOOD WAY TO PREVENT NON-PERFORMANCE LOANS: TEMPORARY STOPPING DISTRIBUTION OF BANTEN MICRO CREDIT BY PT BPR SERANG (PERSERODA) KASEMEN BRANCH","authors":"Siti Epa Hardiyanti, A. Latif","doi":"10.56548/msr.v2i1.41","DOIUrl":"https://doi.org/10.56548/msr.v2i1.41","url":null,"abstract":"\u0000 \u0000 \u0000PT BPR Serang (Perseroda) Kasemen Branch is one of the banks whose share ownership is partially owned by the local government of Serang Regency and has the main activity in the form of lending aimed at the community in the Serang Regency area. One of the credit products provided by PT BPR Serang (Perseroda) Kasemen Branch is the Banten Microcredit. The credit is a loan aimed at micro, small and medium enterprises to increase the business capital of these business actors. During the Covid-19 pandemic, PT BPR Serang (Perseroda) Kasemen Branch has temporary stopping micro-credit to minimize credit risk during the Covid-19 pandemic. This research conducts a case study of PT BPR Serang (Perseroda) Kasemen Branch and finds out whether it is true that the termination of microcredit can minimize credit risk or even have a negative impact on the business operations of Serang (Perseroda) Kasemen Branch \u0000 \u0000 \u0000","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132391713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reciprocal: Financial Reporting Aggressiveness - Tax Reporting Aggressiveness and Corporate Governance","authors":"Yenny Dwi Handayani, E. Ibrani","doi":"10.56548/msr.v2i1.40","DOIUrl":"https://doi.org/10.56548/msr.v2i1.40","url":null,"abstract":"\u0000 \u0000 \u0000The research aims to explore the effect of financial reporting aggressiveness, tax reporting aggressiveness and corporate governance (CG). One manager is required to optimize the amount of profit earned from shareholders, one of which is by choosing various accounting policies that aim to produce financial reports with high profits. Tax planning activities by selecting accounting policies have a minimal impact on taxable income (taxable profit), as well as earnings management activities aimed at maximizing net income (accounting profit), both of which are reflected in the income statement. CG implementation is very important for a company, besides being able to reduce conflicts of interest between principals and agents, CG is an obligation that must be carried out by companies, so that the company's credibility in the public eye can be increased. Corporate governance can also limit the space for management to take aggressive tax actions and aggressive financial reporting. This study uses a quantitative method and the data used is secondary data with a sample of manufacturing companies listed on the IDX for the 2018-2020 period which was sourced on the official website of the Indonesia Stock Exchange. The results showed that the aggressiveness of financial reporting has a positive effect on the aggressiveness of tax reporting. Tax reporting aggressiveness has a positive effect on financial reporting aggressiveness, CG has no effect on financial reporting aggressiveness. CG Has no effect on the aggressiveness of tax reporting \u0000 \u0000 \u0000","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127889904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"HALAL TOURISM MANAGEMENT OF BANTEN PROVINCE AS AN EFFORT TO INCREASE REGIONAL INCOME","authors":"M. Abduh","doi":"10.56548/msr.v1i2.34","DOIUrl":"https://doi.org/10.56548/msr.v1i2.34","url":null,"abstract":"without eliminating the concept of conventional tourism as a whole. The concept of halal which refers to the provisions of Islamic law makes the provisions apply universally, especially in traveling as well as in terms of consuming a product and service. Although currently Banten Province is still outside the Top Ten Indonesian Halal Tourism, the potential of Banten Province is very large considering that Banten is one of the buffer areas between the islands of Java and Sumatra in the paradigm of the Master Plan for the Acceleration of Indonesian Economic Development (MP3EI) 2011-2025, and become the largest transit point for foreign tourists in Indonesia through Soekarno Hatta International Airport. Optimization of Halal Tourism Management is one of the main instruments that can be carried out by Banten Province in order to be able to capture various economic potentials in the Tourism Sector. \u0000This study uses a descriptive method with a qualitative approach. Descriptive studies analyze the productivity of articles, books, and other formats by looking at authorship patterns such as the gender of the author, the type of work the author does, the level of collaboration, and the productivity of the author. \u0000Halal tourism management and conventional tourism still have the same problem in terms of accessibility, communication, environment and service. Looking at the diversity of existing tourism components, Banten is able to offer the potential of religious tourism destinations and halal food optimally. In terms of halal tourism services, some adjustments are still needed considering the need for several sharia certifications in the implementation of hospitality, transportation, and labor services. Regional income can be maximized if the problem of accessibility, communication, environment and service can be minimized by tourism policy holders. The high potential of Muslim tourists from various foreign countries who transit in Banten must be able to be captured properly by the government so that Banten is able to become the Top Ten Halal Destinations in Indonesia.","PeriodicalId":235664,"journal":{"name":"Management Science Research Journal","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126156313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}