Jurnal Manajemen Perhotelan最新文献

{"title":"PERSEPSI GLASS CEILING PADA GRUP HOTEL ACCOR DI SURABAYA","authors":"Ardhi Ananta Kurnia Hariono, Jefson Theios","doi":"10.9744/jmp.8.2.69-79","DOIUrl":"https://doi.org/10.9744/jmp.8.2.69-79","url":null,"abstract":"Penelitian ini ditujukan untuk mengetahui persepsi karyawan perempuan akan glass ceiling pada grup hotel Accor Surabaya melalui hambatan pribadi, hambatan situasional, dan hambatan sosial. Penelitian ini di fokuskan pada kelompok umur dan status pernikahan. Metode pengumpulan data menggunakan survei kepada 50 karyawan perempuan yang menduduki posisi manajerial di grup Hotel Accor Surabaya. Hasil penelitian menunjukkan bahwa persepsi glass ceiling pada interval kecil. Untuk kelompok umur terdapat perbedaan persepsi glass ceiling, namun untuk status pernikahan tidak terdapat perbedaan persepsi glass ceiling.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"312 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130609624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH KEPERCAYAAN DAN INFORMATION SHARING TERHADAP RELATIONSHIP COMMITMENT DI SUPPLY CHAIN MANAGEMENT PADA HOTEL BINTANG 3 – 5 DI SURABAYA","authors":"Agung Harianto","doi":"10.9744/jmp.8.2.92-97","DOIUrl":"https://doi.org/10.9744/jmp.8.2.92-97","url":null,"abstract":"Penelitian ini bertujuan untuk membuktikan bahwa terdapat pengaruh positif tetapi tidak signifikan Information Sharing terhadap relationship commitment. Pengalaman buruk yang di alami hotel terhadap supplier bisa menyebabkan hasil penelitian tidak sejalan. faktor kepercayaan karakteristik didasarkan pada persepsi timbal balik, pengalaman masa lalu yang positif atau negatif. Dari pengalaman yang buruk tersebut membuat kepercayaan hotel terhadap supplier menurun. Hasil penelitian menunjukkan bahwa pengaruh kepercayaan terhadap relationship commitment pada hotel berbintang 3- 5 di Surabaya sesuai dengan apa yang ada  di lapangan yaitu dimana hotel memiliki kekuasaan untuk memilih supplier sehingga tidak terjadinya ketergantungan hotel dengan 1 supplier saja. Apabila hotel merasa supplier tidak kompeten maka hotel bisa membatalkan perjanjian secara sepihak maupun berhenti memesan barang pada supplier tersebut. Berdasarkan hasil penelitian diketahui bahwa information sharing penting bagi industri yang menggunakan supply chain yang tujuannya untuk mengambil keputusan hotel yang lebih baik dan berdasarkan information yang dapat dipercaya. Hotel sangat menghargai information sharing mengenai perubahan harga yang terjadi sehingga hotel akan mengevaluasi kembali mengenai pembelian dan persediaan hotel. Status pengiriman juga menjadi penilaian penting untuk hotel karena mereka juga tidak ingin barang mereka lama datangnya sehingga status pengiriman penting untuk diperhatikan.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117043020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH STORE ATMOSPHERE TERHADAP EMOSI TAMU DAN MINAT BELI ULANG DI MICHAEL TJ GELATO SURABAYA","authors":"Cecilia Puspita Dewi Sucahoyo, Angelina Julia Wijaya, D. Widjaja","doi":"10.9744/jmp.7.2.55-62","DOIUrl":"https://doi.org/10.9744/jmp.7.2.55-62","url":null,"abstract":"This study aims to understand the effect of store atmosphere on customer emotion and repurchase intention at Michael TJ Gelato Surabaya. This quantitative study used 100 valid questionnaire answers from respondents with the SMART-PLS program. Results show that store atmosphere has a positive and significant influence on customer emotion. Beside that, store atmosphere has a positive and significant effect on repurchase intention. Customer emotion has a positive and significant effect on repurchase intention. Store Atnosphere in this study is partially mediated by guest emotions on repurchase intention. \u0000Abstrak                                                                                       \u0000Penelitian ini bertujuan untuk mengetahui pengaruh store atmosphere terhadap emosi tamu dan minat beli ulang di Michael TJ Gelato Surabaya. Penelitian kuantitatif ini menggunakan jawaban dari 100 kuesioner yang valid dan diolah menggunakan SMART-PLS. Hasil penelitian ini menunjukkan bahwa store atmosphere memiliki pengaruh yang positif dan signifikan terhadap emosi tamu. Selain itu, store atmosphere memiliki pengaruh yang positif dan signifikan terhadap minat beli ulang. Emosi tamu memiliki pengaruh yang positif dan signifikan terhadap minat beli ulang. Store Atnosphere dalam penelitian ini dimediasi emosi tamu secara parsial terhadap minat beli ulang.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127606068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH SERVANT LEADERSHIP TERHADAP KINERJA KARYAWAN MELALUI EMPLOYEE ENGAGEMENT DI RESTORAN SHABURI & KINTAN BUFFET SURABAYA","authors":"Sharon Cornelia Agatha, Mario Armando Bryian Go","doi":"10.9744/jmp.7.2.63-74","DOIUrl":"https://doi.org/10.9744/jmp.7.2.63-74","url":null,"abstract":"Company leaders are responsible for improving employee performance by increasing employee involvement on the job. The right leadership style enhances employee performance because it causes employees to feel motivated. This study aims to explain the influence of servant leadership on employee performance through employee engagement at Shaburi & Kintan Buffet Restaurants in Surabaya. This type of research is quantitative research, and research variables include servant leadership, employee engagement, and employee performance. The number of samples is 60 employees. The data collection techniques used a questionnaire. The data analysis technique used a structural equation model with the PLS. This study's findings indicate that servant leadership directly affects employee engagement but does not directly affect employee performance. On the other hand, employee engagement directly affects employee performance. Therefore, employee engagement is a variable that mediates the influence of servant leadership on employee performance. \u0000Abstrak                                                                         \u0000Pimpinan perusahaan memiliki tanggung jawab meningkatkan kinerja karyawan dengan meningkatkan keterlibatan karyawan pada pekerjaan. Gaya kepemimpinan yang tepat dinilai akan mampu meningkatkan kinerja karyawan karena menyebabkan karyawan merasa termotivasi. Tujuan penelitian ini adalah menjelaskan pengaruh servant leadership terhadap kinerja karyawan melalui employee engagement pada Restoran Shaburi & Kintan Buffet di Surabaya. Jenis penelitian adalah penelitian kuantitatif, variabel penelitian meliputi: servant leadership, employee engagement, dan kinerja karyawan. Jumlah sampel sebanyak 60 karyawan. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan structural equation model dengan program PLS. Temuan penelitian ini menunjukkan: servant leadership berpengaruh secara langsung terhadap employee engagement, tetapi tidak berpengaruh secara langsung terhadap kinerja karyawan. Employee engagement berpengaruh secara langsung terhadap kinerja karyawan. Employee engagement adalah variabel yang memediasi pengaruh servant leadership terhadap kinerja karyawan.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"30 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134035193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH EKUITAS MEREK TERHADAP KEPUASAN KONSUMEN DAN LOYALITAS MEREK COFFEE SHOP DI SURABAYA","authors":"Calvin Christiawan, Chang Chang, Michael Lucky Chandra, Adriana Aprilia","doi":"10.9744/jmp.7.2.93-103","DOIUrl":"https://doi.org/10.9744/jmp.7.2.93-103","url":null,"abstract":"This study aims to observe the effect of physical quality, staff behavior, ideal self-congruence, brand identification, and lifestyle congruence on consumer satisfaction and consumer satisfaction on brand loyalty. The research was conducted by distributing questionnaires. The objects studied were consumers from local coffee shops (Caturra, Caliber, Monopole, and Volks). The respondent obtained were 130 and 109 data were processed using the PLS technique with the help of the SmartPLS application. The results showed that physical quality and staff behavior had a significant effect on consumer satisfaction, while ideal self-congruence, brand identification, and lifestyle congruence had an effect but not significant on consumer satisfaction. In this study it was also found that consumer satisfaction has an effect on brand loyalty. \u0000Abstrak \u0000Penelitian ini bertujuan untuk mengukur pengaruh kualitas fisik, perilaku karyawan, kesesuaian diri, identifikasi merek, dan kesesuaian gaya hidup terhadap kepuasan konsumen dan kepuasan konsumen terhadap loyalitas merek. Penelitian dilakukan dengan penyebaran kuesioner. Obyek yang diteliti adalah konsumen dari coffee shop lokal (Caturra, Calibre, Monopole, dan Volks). Responden yang diperoleh sebanyak 130 dan sebanyak 109 data diolah menggunakan teknik PLS dengan bantuan aplikasi SmartPLS. Hasil penelitian menunjukkan bahwa kualitas fisik dan perilaku karyawan berpengaruh signifikan terhadap kepuasan kon­sumen, sedangkan kesesuaian diri, identifikasi merek, dan kesesuaian gaya hidup berpengaruh namun tidak signifikan terhadap kepuasan konsumen. Dalam penelitian ini juga didapati bahwa kepuasan konsumen berpengaruh terhadap loyalitas merek.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130771015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PELATIHAN DAN PENDAMPINGAN PEMBUATAN MAKAN PAGI BAGI IBU PKK DESA WISATA TISTA, KERAMBITAN, TABANAN","authors":"Sidhi Bayu Turker, Kadek Widyastuti, N. Astuti","doi":"10.9744/jmp.8.1.36-41","DOIUrl":"https://doi.org/10.9744/jmp.8.1.36-41","url":null,"abstract":"PKK (Pemberdayaan Kesejahteraan Keluarga) is a community organization which includes housewives as its members. PKK is government partner for both the lowest regional level to national level programs that contains social, economic, educational, cultural, and sports for women’s empowerement activities. PKK from Tista tourism village has potential resources that could be developed to support the program. Diploma Hospitality Management Study Program in collaboration with PKK from Tista tourism village conducted various training program such as breakfast menu creation in order to answer diversification needs of daily menu and also serves as business opportunity. The purpose of the training is to provide food menus knowledge, breakfast preparation skill, CHSE implementation, and additional information about the importance in developing family business. Participants are expected to absorb knowledge, skills and their application. The training method is given in form of lectures, discussions and demonstrations. All the participants follow the training program enthusiastically and expect continuous training in the future with different materials such as pastry, room cleaning, and other skills for women. \u0000  \u0000Abstrak \u0000 PKK atau Pemberdayaan Kesejahteraan Keluarga adalah organisasi kemasyarakatan yang menyertakan ibu rumah tangga sebagai anggotanya. PKK merupakan mitra kerja pemerintah baik di tingkat wilayah terbawah sampai nasional dan program kerjanya beragam dari kegiatan sosial, ekonomi, pendidikan, budaya, olahraga dan pemberdayaan perempuan. PKK Desa Wisata Tista memiliki sumber daya potensial yang bisa dikembangkan untuk mendukung programnya. Dalam mendukung pengoptimalan potensi mereka, Prodi D4 Manajemen Perhotelan bekerjasama dengan PKK Desa Wisata Tista mengadakan pelatihan pembuatan menu makan pagi untuk menjawab kebutuhan diversifikasi menu keluarga dan juga bagi sebagai peluang usaha.  Tujuan pelatihan ini memberikan pengetahuan menu makanan, keterampilan penyiapan makan pagi, penerapan CHSE, dan memberikan informasi penguatan bahwa pelatihan ini juga bermanfaat dalam pengembangan usaha keluarga di bidang produksi makanan. Peserta diharapkan dapat menyerap ilmu, ketrampilan dan mengaplikasikan di keluarga dan masyarakat. Metode pelatihan diberikan dalam bentuk ceramah, diskusi dan demontrasi serta pendampingan praktek langsung oleh ibu-ibu PKK Desa Wisata Tista. Pelatihan di laksanakan secara onsite di Wantilan Desa Wisata Tista. Peserta berlatih dengan antusias, komunikatif, aktif bertanya dan mengikuti pelatihan dengan baik. Mereka berharap kegiatan pelatihan dapat berkesinambungan dengan materi lain seperti pembuatan kue-kue, penataan kamar, dan ketrampilan lainnya untuk para perempuan.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117341906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH INOVASI PRODUK TERHADAP MINAT BELI MINUMAN KOPI MELALUI MOTIVASI SEBAGAI VARIABEL MODERASI GENERASI Z DI KOTA SURABAYA","authors":"William Tanuwijaya, Steven Tandrayuwana, Adriana Aprilia","doi":"10.9744/jmp.8.1.50-58","DOIUrl":"https://doi.org/10.9744/jmp.8.1.50-58","url":null,"abstract":"This research aims to determine the influence of product innovation on purchase intention of coffee beverage through motivations of generation Z in the city of Surabaya. Questionnaires were distributed to 122 respondents who had visited and bought coffee beverages by takeaway at local shops or outside licensed shops. This type of research uses quantitative methods with data analysis smart PLS and non-probability sampling as the sampling method. The results of this research are that product innovation has a positive and significant effect on purchase intention in coffee beverage products, and motivation as a moderating variable between product innovation and purchase intention of coffee beverage products has a negative and significant effect. \u0000  \u0000Abstrak \u0000Penelitian ini bertujuan mengetahui pengaruh inovasi produk terhadap minat beli minuman kopi melalui motivasi sebagai variabel moderasi generasi Z di Kota Surabaya. Kuesioner disebarkan kepada 122 responden generasi Z yang pernah berkunjung dan membeli minuman kopi secara takeaway di kedai lokal maupun kedai berlisensi luar. Jenis penelitian ini menggunakkan teknik analisis data smart partial least structer dengan teknik non-probability purposive sampling sebagai metode pengambilan sampel. Hasil penelitian ini adalah inovasi produk berpengaruh secara positif dan signifikan terhadap minat beli produk minuman kopi, serta motivasi sebagai variabel moderasi antara inovasi produk terhadap minat beli produk minuman kopi berpengaruh secara negatif dan signifikan.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132931505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH CUSTOMER PERCEIVED VALUE TERHADAP LOYALITAS TAMU PADA HOTEL BINTANG 4 DAN 5 DI SURABAYA DENGAN KEPUASAN KONSUMEN SEBAGAI MEDIASI","authors":"Elizabeth Amelia Da Costa E. Silva, Jenny Hartanto, Vido Iskandar","doi":"10.9744/jmp.8.1.42-49","DOIUrl":"https://doi.org/10.9744/jmp.8.1.42-49","url":null,"abstract":"The purpose of this research is to understand the influence of customer perceived value on customer loyalty in four- and five-star hotels at Surabaya with customer satisfaction as the mediating variable which were assigned during the COVID-19 pandemic in the city of Surabaya. In this research, researchers used a quantitative method which involved about 200 people who live in Surabaya and experienced staycation as the research’s respondents. This research shows that customer perceived value positively and significantly affects customer satisfaction, customer perceived value positive and significantly affects customer loyalty, customer satisfaction positive and significantly affects customer loyalty, and customer satisfaction fully mediates the relationship of customer perceived value and customer loyalty. \u0000  \u0000Abstrak \u0000Penelitian dilakukan dengan tujuan untuk mengetahui pengaruh customer perceived value terhadap loyalitas tamu yang menginap di hotel bintang 4 dan 5 yang ada di kota Surabaya dengan kepuasan tamu sebagai variabel mediasi yang diteliti selama pandemi COVID-19 berlangsung di kota Surabaya. Dalam penelitian berikut, peneliti menggunakan metode kuantitatif yang melibatkan 200 masyarakat Surabaya yang pernah melakukan kegiatan staycation sebagai responden. Hasil penelitian ini menunjukkan bahwa customer perceived value berpengaruh positif dan signifikan terhadap kepuasan tamu, customer perceived value berpengaruh positif dan signifikan terhadap loyalitas tamu, kepuasan tamu berpengaruh positif dan signifikan terhadap loyalitas tamu, dan kepuasan tamu memediasi penuh hubungan antara customer perceived value dan loyalitas tamu.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115269787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"CROWDEDNESS DAN SAFETY MEASURES PADA RESTAURANT PATRONAGE CHOICES SELAMA MASA PANDEMI COVID-19","authors":"Giovani Natasha, Sharon Trisha, Agung Harianto","doi":"10.9744/jmp.8.1.26-35","DOIUrl":"https://doi.org/10.9744/jmp.8.1.26-35","url":null,"abstract":"This study aims to determine which attributes of crowdedness and safety measures are the customer's choices when determining restaurant patronage choices during the COVID-19 pandemic. The researcher used descriptive statistical analysis, and cross tabulation analysis between gender and the choice of restaurant patronage, and Google Form. Analysis of dine-in on patronage choices, respondents chose low crowdedness by providing distance between tables, while take away and leave on patronage choices, respondents chose high crowdedness with no safety measure. Not using in-between table also widely applied in restaurants because it can cause distance. In terms of crowds, perceptions of safety, comfort, popularity and quality also determine the level of crowds. The results of the crosstabulation analysis show that women are more concerned with safety measures and avoiding crowds, and men are more flexible and adaptable. \u0000  \u0000Abstrak \u0000Penelitian ini bertujuan untuk mengetahui atribut crowdedness dan safety measure mana yang menjadi pilihan pelanggan saat menentukan restaurant patronage choices selama pandemi COVID-19. Peneliti menggunakan analisa statistik deskriptif, dan analisa tabulasi silang antara jenis kelamin dengan pilihan patronase restoran, serta Google Form. Dari 190 data, hasil analisa dine in pada patronage choices, responden memilih kondisi low crowdedness dengan memberikan jarak antar meja, sedangkan pilihan take away dan leave pada patronage choices, responden memilih high crowdedness dengan no safety measure. Pemberian tanda silang pada beberapa meja juga banyak diterapkan di restoran karena bisa menimbulkan jarak. Dalam segi keramaian, persepsi keamanan, kenyamanan, popularitas dan kualitas juga menentukan tingkat keramaian. Hasil analisa tabulasi silang menunjukkan wanita lebih mementingkan langkah-langkah keamanan dan menghindari keramaian, serta pria lebih fleksibel dan mudah beradaptasi.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127791670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH KONSUMSI MAKANAN GENERASI Z TERHADAP NIAT UNTUK PENGURANGAN LIMBAH MAKANAN RESTORAN DI SURABAYA","authors":"Hanjaya Siaputra, Natalia Chealsea, Michelle Angela","doi":"10.9744/jmp.8.1.14-25","DOIUrl":"https://doi.org/10.9744/jmp.8.1.14-25","url":null,"abstract":"The purpose of this research is to analyze the influence of generation Z food consumption towards food waste reduction intention in restaurants in Surabaya with attitude, subjective norms and perceived behavioral control as the mediating variables. This research was conducted by distributing questionnaires to 241 respondents, then analyzed using descriptive statistical analysis techniques with Partial Least Square (PLS) software. The result showed a positive, but insignificant relationship between generation Z food consumption and food waste reduction intention. Attitude and subjective norms were not proven to have mediating effect between the two variables, whereas perceived behavioral control were proven to have mediating effect. \u0000  \u0000Abstrak \u0000Penelitian ini bertujuan untuk menganalisis pengaruh konsumsi makanan generasi Z terhadap food waste reduction intention dalam restoran di Surabaya dengan variabel mediasi attitude, subjective norms, dan perceived behavioral control. Penelitian ini dilakukan dengan menyebarkan kuesioner kepada 241 responden dan dianalisis menggunakan teknik analisa statistik deskriptif dengan menggunakan software Partial Least Square (PLS) dalam proses pengolahan datanya. Hasil yang diperoleh dalam penelitian ini menunjukkan adanya hubungan yang positif tetapi tidak signifikan antara food consumption generasi Z terhadap food waste reduction intention. Kemudian attitude serta subjective norms tidak terbukti sebagai variabel yang memediasi hubungan antara food consumption generasi Z terhadap food waste reduction intention, sedangkan perceived behavioral control terbukti sebagai variabel yang memediasi hubungan antara food consumption generasi Z terhadap food waste reduction intention.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126109555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}