Jurnal Manajemen Perhotelan最新文献

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Pengaruh Perceived Service Quality dan Customer Satisfaction Terhadap Repurchase Intention pada Scoot Airlines 印度 Scoot 航空公司的服务质量感知与客户满意度对比
Jurnal Manajemen Perhotelan Pub Date : 2024-03-12 DOI: 10.9744/jmp.10.1.55-66
Kartikasari Kartikasari, Yudianto Oentario
{"title":"Pengaruh Perceived Service Quality dan Customer Satisfaction Terhadap Repurchase Intention pada Scoot Airlines","authors":"Kartikasari Kartikasari, Yudianto Oentario","doi":"10.9744/jmp.10.1.55-66","DOIUrl":"https://doi.org/10.9744/jmp.10.1.55-66","url":null,"abstract":"Fenomena layanan LCC penting untuk diperhatikan pada masa pasca COVID-19, perubahan jadwal mendadak, penundaan keberangkatan, penyediaan fasilitas khusus bagi penumpang disabilitas serta respon petugas layanan maskapai menjadi hal yang sangat krusial. Penelitian dilakukan untuk mengetahui pengaruh hubungan antara kualitas layanan yang diterima oleh konsumen dan kepuasaan konsumen terhadap minat penggunaan atau pembelian kembali jasa pada maskapai penerbangan. Penyesuai indikator dilakukan dengan istilah dan konteks yang disesuaikan dengan object penelitian. Pengumpulan data dilakukan secara kuantitatif dengan melakukan penyaringan awal untuk mendapatkan responden yang pernah melakukan penerbangan bersama maskapai Scoot airlines dan menyebarkan kuesioner dalam bentuk google form serta dianalisa menggunakan metode PLS. Hasil dari penelitian ini menunjukkan bahwa Cabib Crew memiliki pengaruh yang paling besar pada aspek kualitas layanan serta perlu adanya perhatian lebih terhadap kualitas makanan dan hiburan didalam pesawat. Variabel Perceived Service Quality memberikan pengaruh yang positif terhadap variabel Repurchase Intention dengan melalui mediasi variabel Customer Satisfaction.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"15 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140249025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factors Influencing Customer Switching Intentions in Online Food Delivery: A Perspective of The Push-Pull-Mooring Model 影响在线食品配送客户转换意向的因素:推拉式营销模式透视
Jurnal Manajemen Perhotelan Pub Date : 2024-03-12 DOI: 10.9744/jmp.10.1.43-54
Raden Ayu Nurlinda, Chairul Anam
{"title":"Factors Influencing Customer Switching Intentions in Online Food Delivery: A Perspective of The Push-Pull-Mooring Model","authors":"Raden Ayu Nurlinda, Chairul Anam","doi":"10.9744/jmp.10.1.43-54","DOIUrl":"https://doi.org/10.9744/jmp.10.1.43-54","url":null,"abstract":"The online food delivery applications born in the digital era have transformed the habits of users in meeting their needs through these platforms. With the convenience of ordering various cuisines from the comfort of their homes, customers experience significant time and energy savings. In this context, service providers must deliver acceptable service quality; otherwise, customers will swiftly switch to competitors offering better value. This research aims to identify the driving, pulling, and anchoring effects on the intention of customers to switch between online food delivery services, utilizing the Push-Pull-Mooring framework to evaluate the relationships between variables. The study employed Structural Equation Modeling of the Partial Least Squares (SEM-PLS) type. The research findings indicate that push effects and pull effects have a positive influence on switching intention, while mooring effects do not positively impact switching intention. Furthermore, the study reveals that mooring effects do not moderate the relationship between push effects, pull effects, and switching intention. These evaluation results can serve as guidance for online food delivery companies, assisting them in enhancing their services to build strong relationships with existing customers and attract new ones.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"138 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140251242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Food Quality, Price Fairness, dan Service Quality Terhadap Behavioral Intention di Restoran Dragon Hotpot Surabaya 泗水龙门火锅店的食品质量、价格公平性和服务质量与行为意向之间的关系
Jurnal Manajemen Perhotelan Pub Date : 2024-03-12 DOI: 10.9744/jmp.10.1.1-12
Yohan Gunawan Henuk
{"title":"Pengaruh Food Quality, Price Fairness, dan Service Quality Terhadap Behavioral Intention di Restoran Dragon Hotpot Surabaya","authors":"Yohan Gunawan Henuk","doi":"10.9744/jmp.10.1.1-12","DOIUrl":"https://doi.org/10.9744/jmp.10.1.1-12","url":null,"abstract":"Bisnis jasa makanan saat ini menjadi industri yang dinamis. Hal ini terlihat dari meningkatnya jumlah perusahaan jasa makanan di semua subsektor industri, termasuk restoran. Kualitas makanan / food quality, kewajaran harga / price fairness, dan kualitas layanan / service quality diterima menjadi variabel yang sering digunakan dalam meneliti behavioral intention. Tujuan penelitian ini dilakukan untuk mengetahui tentang pengaruh dari food quality, price fairness, dan service quality terhadap behavioral intention di Restoran Dragon Hotpot Surabaya. Penelitian ini melibatkan 122 responden perempuan dan laki-laki yang berusia di atas 17 tahun dan pernah makan di Dragon Hotpot Surabaya minimal 1 kali. Pengolaan data kuantitatif menggunakan program Partial Least Square (PLS). Proses analisis dalam penelitian ini menggunakan SEM-PLS melalui dua tahapan utama yaitu evaluasi outer model dan inner model. Dari hasil analisa data, ditemukan bahwa food quality dan price fairness memiliki pengaruh signifikan terhadap behavioral intention sedangkan service quality tidak mempengaruhi secara signifikan terhadap behavioral intention.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"27 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140248805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Participation of The Indigenous Women’s Association in The Recovery of Cultural Tourism in Bali, Indonesia 土著妇女协会参与印度尼西亚巴厘岛文化旅游的恢复工作
Jurnal Manajemen Perhotelan Pub Date : 2024-03-12 DOI: 10.9744/jmp.10.1.24-34
Ni Ketut, Sari Adnyani, Gusti Ayu Purnamawati
{"title":"The Participation of The Indigenous Women’s Association in The Recovery of Cultural Tourism in Bali, Indonesia","authors":"Ni Ketut, Sari Adnyani, Gusti Ayu Purnamawati","doi":"10.9744/jmp.10.1.24-34","DOIUrl":"https://doi.org/10.9744/jmp.10.1.24-34","url":null,"abstract":"This research aims to determine the impact of technology transfer, cultural change, and feminist participation in the development of cultural tourism. The research method used is field research with the sampling technique used is random sampling and data collection techniques through document study, observation and interviews. Conducted in cultural tourism villages in Bali Province with a sample of 8 districts and 1 municipality. The research results show that technological transfer and cultural changes do not have a significant effect on the recovery of cultural tourism. On the other hand, participation has a significant effect on tourism recovery. Recovery of cultural tourism in this research; the emphasis is on the growth of tourist villages in cultural tourism. Culture forms the local wisdom of tourist villages which must be preserved and passed down from generation to generation. The participation of indigenous feminists as workers in tourist villages also supports the preservation of religious tourism, customs, culture and traditions in realizing the restoration of Balinese cultural tourism. Cultural changes and the transfer of technology have also changed the mindset of the Balinese traditional community, which was originally steeped in a patriarchal culture to become gender-responsive.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"20 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140248322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Kualitas Makanan, Kualitas Layanan dan Persepsi Harga Terhadap Minat Beli Ulang pada Restoran XYZ Surabaya 食品质量、服务质量和价格感知对泗水 XYZ 餐厅回购兴趣的影响
Jurnal Manajemen Perhotelan Pub Date : 2024-03-12 DOI: 10.9744/jmp.10.1.13-23
Hanjaya Siaputra
{"title":"Pengaruh Kualitas Makanan, Kualitas Layanan dan Persepsi Harga Terhadap Minat Beli Ulang pada Restoran XYZ Surabaya","authors":"Hanjaya Siaputra","doi":"10.9744/jmp.10.1.13-23","DOIUrl":"https://doi.org/10.9744/jmp.10.1.13-23","url":null,"abstract":"Tujuan dari penelitian ini adalah untuk menilai dampak kualitas makanan, mutu pelayanan, dan persepsi harga terhadap keinginan konsumen untuk melakukan pembelian kembali di restoran XYZ. Penelitian ini menggunakan dasar konsep bauran pemasaran, dengan fokus penelitian pada konsumen restoran XYZ. Pengumpulan data dilakukan melalui penyebaran kuesioner penelitian, dan sebanyak 143 tanggapan diperoleh dari responden. Data yang terkumpul kemudian dianalisis menggunakan metode Structural Equation Modeling (SEM). Temuan dari penelitian ini mengindikasikan adanya pengaruh positif antara kualitas makanan, mutu pelayanan, dan persepsi harga dengan minat pembelian ulang pada pelanggan Restoran XYZ.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"82 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140250673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital-Based Tourism Village Management with The Concept of Green Economy and Harmonization as Tourism Forces 以绿色经济与和谐旅游为理念的数字化旅游村管理
Jurnal Manajemen Perhotelan Pub Date : 2024-03-12 DOI: 10.9744/jmp.10.1.35-42
I. Gusti, Ayu Purnamawati, Ni Ketut, Sari Adnyani
{"title":"Digital-Based Tourism Village Management with The Concept of Green Economy and Harmonization as Tourism Forces","authors":"I. Gusti, Ayu Purnamawati, Ni Ketut, Sari Adnyani","doi":"10.9744/jmp.10.1.35-42","DOIUrl":"https://doi.org/10.9744/jmp.10.1.35-42","url":null,"abstract":"Digital Village is a program concept that implements government service systems, community services, and community empowerment based on information technology. Blimbingsari is a Tourism Village where the management of tourism is community-based. The type of research used in this research is qualitative research. This study aimed to determine the management of digital-based tourism villages with the concept of green economy in increasing the tourist attraction of Blimbingsari village. Blimbingsari Tourism Village also has its website, which anyone can access anywhere. On the website, the profile of Blimbingsari Village is listed, followed by what tourist attractions are offered and many more things we can access. From several aspects related to the implementation of the green economy, several things have not been able to be implemented by the Blimbingsari Tourism Village to uphold the concept of the Green Economy and harmonization. It needs further attention from related parties so that all these aspects can be fulfilled, and Blimbingsari Tourism Village can fully become a digital-based tourism village with a green economy concept, attract more tourists, and harmonize as a tourism force.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"57 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140248469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
FACTORS DRIVING GENERATION Z'S USE OF ONLINE FOOD DELIVERY SERVICE AT THE END OF PANDEMIC 疫情结束时z世代使用在线送餐服务的因素
Jurnal Manajemen Perhotelan Pub Date : 2023-09-08 DOI: 10.9744/jmp.9.2.101-112
Amelda Pramezwary, Kevin Gustian Yulius, Vinka P Viensa, Jonathan F Pujangga
{"title":"FACTORS DRIVING GENERATION Z'S USE OF ONLINE FOOD DELIVERY SERVICE AT THE END OF PANDEMIC","authors":"Amelda Pramezwary, Kevin Gustian Yulius, Vinka P Viensa, Jonathan F Pujangga","doi":"10.9744/jmp.9.2.101-112","DOIUrl":"https://doi.org/10.9744/jmp.9.2.101-112","url":null,"abstract":"Food delivery industry has undergone a significant transformation with the rise of online platforms, appealing to tech-savvy Generation Z. Generation Z was chosen as they are considered the market of the future. This study examines the factors influencing Generation Z's use of online food delivery in Tangerang, during the post-COVID-19 period. Data from 150 Generation Z respondents who used online food delivery services in the past three months were analyzed using IBM SPSS version 25. The study found that perceived usefulness, trust, and time-saving benefits strongly influence Generation Z's intention to use online food delivery. They highly value the practicality, reliability, and efficiency of these platforms. Transparent communication and reliable delivery services are crucial for retaining Generation Z consumers, while highlighting the time-saving advantages is essential to meet their preferences. Surprisingly, factors like ease of use, food safety risk perception, COVID-19 severity, vulnerability, and price-saving benefits had insignificant influence. Understanding these preferences can help service providers, policymakers, and marketers enhance satisfaction and tailor their offerings to meet the needs of Generation Z in the competitive post-pandemic market. Further research is needed to uncover the specific drivers influencing Generation Z's adoption of online food delivery services.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116416738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE IMPACT OF WORK-LIFE QUALITY ON HOTEL EMPLOYEE PERFORMANCE 工作生活质量对酒店员工绩效的影响
Jurnal Manajemen Perhotelan Pub Date : 2023-09-08 DOI: 10.9744/jmp.9.2.55-62
R. D. Wiastuti, Stephan Collindes Adi, Sarim Sarim, Basri Rashid
{"title":"THE IMPACT OF WORK-LIFE QUALITY ON HOTEL EMPLOYEE PERFORMANCE","authors":"R. D. Wiastuti, Stephan Collindes Adi, Sarim Sarim, Basri Rashid","doi":"10.9744/jmp.9.2.55-62","DOIUrl":"https://doi.org/10.9744/jmp.9.2.55-62","url":null,"abstract":"The purpose of this research is to identify the impact of work-life quality on hotel employee performance. This study used a quantitative approach. Primary data was collected through a survey using face- to- face questionnaire to 134 hotel employees. Data were analyzed with descriptive statistics, correlation, and regression using SPSS. The result indicated that work-life quality has a significant influence on employee performance with a value of 34.1 percent, in which both showed a moderate correlation but were significant and positive. This implies that the higher the work-life quality, the higher the employee performance will be, and vice versa. This study implication presents recommendations for the hotel industry specifically on how to keep the company competitive advantage through work-life quality and employee performance. To add, this study also contributes to the human resources literature in the hospitality context.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"140 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123181464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ANALISIS KEPUASAN DAN KETIDAKPUASAN TAMU HOTEL NOVOTEL: PENDEKATAN TEXT MINING ATAS ULASAN DARING PADA SITUS WEB TRIPADVISOR NOVOTEL酒店客人满意度和不满分析:在TRIPADVISOR网站上发布在线评论短信
Jurnal Manajemen Perhotelan Pub Date : 2023-09-08 DOI: 10.9744/jmp.9.2.71-80
Victorya Jap, Jonathan Hartanto, S. Wijaya
{"title":"ANALISIS KEPUASAN DAN KETIDAKPUASAN TAMU HOTEL NOVOTEL: PENDEKATAN TEXT MINING ATAS ULASAN DARING PADA SITUS WEB TRIPADVISOR","authors":"Victorya Jap, Jonathan Hartanto, S. Wijaya","doi":"10.9744/jmp.9.2.71-80","DOIUrl":"https://doi.org/10.9744/jmp.9.2.71-80","url":null,"abstract":"Ulasan daring di internet merupakan gambaran perilaku pasca pembelian yang ditunjukkan oleh konsumen yang harus diperhatikan oleh bisnis di semua sektor termasuk perhotelan. Ulasan daring menjadi sarana bagi tamu hotel membagikan pengalaman menginap dimana bagi manajemen, ulasan daring dapat digunakan sebagai alat bantu untuk mengevaluasi layanan yang diberikan oleh hotel. Penelitian ini bertujuan untuk mengidentifikasi faktor penentu kepuasan dan ketidakpuasan tamu ketika menginap berdasarkan 7 atribut antara lain: hotel, service, room, food and beverage, location, security, dan price/value. Penelitian juga bertujuan mengukur konsistensi layanan yang diberikan hotel dengan brand name yang sama namun berlokasi di kota yang berbeda di Indonesia. Objek yang diteliti adalah lima properti hotel Novotel yang berada di Jakarta, Bandung, Surabaya, Semarang, dan Bali. Text mining dilakukan atas 1.229 ulasan daring menggunakan platform daring Voyant Tools. Hasil penelitian menemukan bahwa hotel Novotel telah konsisten dalam menjalankan SOP terkait kualitas produk dan layanannya. Atribut service menjadi atribut utama penyebab kepuasan dan keti­dakpuasan tamu.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130726117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGARUH ONLINE REVIEW DAN HARGA TERHADAP KEPUTUSAN PEMESANAN KAMAR HOTEL DI ONLINE TRAVEL AGENT (STUDI KASUS KOTA BATAM) 在线审查与价格对在线旅游代理酒店预订决定的影响(巴淡市个案研究)
Jurnal Manajemen Perhotelan Pub Date : 2023-09-07 DOI: 10.9744/jmp.9.2.63-70
Rezki Alhamdi
{"title":"PENGARUH ONLINE REVIEW DAN HARGA TERHADAP KEPUTUSAN PEMESANAN KAMAR HOTEL DI ONLINE TRAVEL AGENT (STUDI KASUS KOTA BATAM)","authors":"Rezki Alhamdi","doi":"10.9744/jmp.9.2.63-70","DOIUrl":"https://doi.org/10.9744/jmp.9.2.63-70","url":null,"abstract":"Kota Batam merupakan salah satu kota besar yang ada di Indonesia. Batam merupakan kota yang dapat diakses melalui pelabuhan Malaysia dan Singapura. Adapun tujuan penelitian ini untuk mengetahui ada pengaruh Online Review dan Harga terhadap keputusan pemesanan kamar hotel pada online travel agent. Adapun cara pengumpulan data menggunakan kuesioner dan studi pustaka. Jumlah responden dalam penelitian ini sebanyak 100 orang dengan metode sampling yaitu purpose sampling. Analisis yang digunakan adalah analisis regresi linier berganda. Sebelumnya data dilakukan uji hipotesis, data dilakukan uji validitas, uji reliabilitas, uji asumsi klasik dengan uji normalitas, uji heteroskedasitas, uji multikolinearitas. Untuk menjawab hipotesis menggunakan Uji T dan Uji F. hasil uji t ditemukan bahwa pada penelitian ini maka dapat dijelaskan bahwa variabel online review dengan nilai sig 0.03 < dari 0.05 yang artinya ada pengaruh signifikasi online review terhadap keputusan pemesanan kamar hotel di Kota Batam. Pada variabel Harga mempunyai nilai sig 0.00 < dari 0.05 yang artinya ada pengaruh positif dan signifikasi antara harga dengan keputusan pemesanan kamar hotel. Berdasarkan hasil uji F dilakukan nilai sig 0.00 < dari 0.05 maka dapat dijelaskan bahwa ada pengaruh online review dan harga terhadap keputusan pemesanan kamar hotel di online travel agent.","PeriodicalId":232905,"journal":{"name":"Jurnal Manajemen Perhotelan","volume":"374 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114045253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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