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An Integrated Model of Customers’ Intention to Reuse Information Service: What’s New for Conversational Agents? 客户重用信息服务意向的集成模型:会话代理的新进展?
IF 1.8
Tourism Analysis Pub Date : 2023-11-27 DOI: 10.3727/108354222x16695905601997
Sut Ieng Lei, Guanrong Liu, Haili Shen, Shun Ye, Chi Fai SiTou
{"title":"An Integrated Model of Customers’ Intention to Reuse Information Service: What’s New for Conversational Agents?","authors":"Sut Ieng Lei, Guanrong Liu, Haili Shen, Shun Ye, Chi Fai SiTou","doi":"10.3727/108354222x16695905601997","DOIUrl":"https://doi.org/10.3727/108354222x16695905601997","url":null,"abstract":"The application of conversational agents empowered by artificial intelligence (AI) is becoming more common among tourism and hospitality businesses. Past research on AI has mostly investigated embodied robots rather than disembodied conversational agents. This study investigates the determinants of customers’ intention to reuse chatbots through integrating three different perspectives – technology acceptance model, computer-mediated communication theories, and interpersonal communication theories. Using online self-reported data analyzed by hierarchical regression and multi-group structural equation modeling, the efficacy of different theoretical models in predicting chatbot adoption were compared. A separate data set was collected from instant messaging (IM) users to provide implications that further explain the distinction between disembodied conversational agents and human conversational partners. Results suggest that variables associated with TAM and interpersonal attraction exert greatest influence on customers’ trust and reuse intention toward conversational agents. Managerial implications are suggested for practitioners to improve chatbot and IM design.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"44 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effect of Tourism and Air Travel Restrictions on the Initial International Spread of the Covid-19 Pandemic 旅游和航空旅行限制对Covid-19大流行初期国际传播的影响
Tourism Analysis Pub Date : 2023-08-04 DOI: 10.3727/108354222x16675992447706
Gajanand Sharma, Sowjanya Dhulipala, Gopal R. Patil
{"title":"Effect of Tourism and Air Travel Restrictions on the Initial International Spread of the Covid-19 Pandemic","authors":"Gajanand Sharma, Sowjanya Dhulipala, Gopal R. Patil","doi":"10.3727/108354222x16675992447706","DOIUrl":"https://doi.org/10.3727/108354222x16675992447706","url":null,"abstract":"The study aims to model the initial international spread of coronavirus disease 2019 (COVID-19) and analyze the risk of early initial spread using data from 105 countries. A generalized linear model (GLM) is developed to analyze the relationship between the initial international spread and its factors. Findings showed that the countries with high tourism activity are affected early by COVID-19, and countries with a better quality healthcare system can adequately detect the spread. Countries that promptly restricted air passengers have experienced a delay in the initial international spread. A regression analysis of fatalities during the initial stage suggested that the countries with an early initial spread of COVID-19 coupled with a high proportion of the elderly population possess a relatively high risk of fatalities. The study provides insights into the factors influencing the initial international spread of contagious diseases and the effect of air travel restrictions on the spread. This study can aid in contingency planning during the initial spread of pandemics, especially for countries with high tourism activity.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"259 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136119844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Characteristics of Bed and Breakfast (B&B) and Guest Perceived Value 住宿加早餐(B&B)的特点和客人感知价值
IF 1.8
Tourism Analysis Pub Date : 2023-05-30 DOI: 10.3727/108354222x16685291577817
Bin Li, Nan Hua, Tingting Zhang
{"title":"Characteristics of Bed and Breakfast (B&B) and Guest Perceived Value","authors":"Bin Li, Nan Hua, Tingting Zhang","doi":"10.3727/108354222x16685291577817","DOIUrl":"https://doi.org/10.3727/108354222x16685291577817","url":null,"abstract":"Bed and breakfasts (B&Bs) have a unique set of attributes that impact guests' perceived value. Given the theoretical and practical significance of the B&B industry, this study is designed to systematically identify a list of important B&B characteristics in traditional Chinese\u0000 villages and show their effects on guests' perceived value. Therefore, the purpose of this article is to explore factors affecting guests' perceived value of B&Bs by focusing on characteristics of B&Bs, thus bridging the relevant research gaps and offering suggestions for future study.\u0000 This research used exploratory methods to form the theoretical framework. A total of 300 valid questionnaires were attained, and robust regression methods were adopted. The results indicate that B&B characteristics significantly affect guests' perceived value. The study reveals that local\u0000 activities make the biggest contribution to guests' perceived value under constraint variables. This is followed by interaction, feeling like home, personalized service, architecture, local food, cleanliness, and comfortable feeling, respectively.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43505755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Airline Disasters and the Performance of Tourism and Hospitality Stocks 航空灾难与旅游和酒店类股的表现
Tourism Analysis Pub Date : 2023-05-30 DOI: 10.3727/108354222x16678509027462
Benjamin M. Blau, Todd G. Griffith, Ryan J. Whitby
{"title":"Airline Disasters and the Performance of Tourism and Hospitality Stocks","authors":"Benjamin M. Blau, Todd G. Griffith, Ryan J. Whitby","doi":"10.3727/108354222x16678509027462","DOIUrl":"https://doi.org/10.3727/108354222x16678509027462","url":null,"abstract":"Prior research examines the link between the airline industry and the tourism industry and shows that the robustness of tourism is heavily dependent upon air transport. To further document the strength of this link, this study examines the impact of major airline disasters on the stock prices of US tourism and hospitality firms. Results show that, relative to the rest of the market, the stock prices of tourism and hospitality firms markedly decrease following major airline crashes. The negative stock price reaction is the most pronounced when examining the September 11, 2001 (9/11) terrorist attacks. However, when excluding this particular event, results continue to show that the stock returns for tourism and hospitality firms are significantly negative surrounding other large-scale airline disasters. Consistent with the existing literature that highlights the association between air transport and the tourism industry, the conclusions from this study seem to indicate that the value of tourism and hospitality firms is particularly sensitive to airline disasters.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135478553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Retractions 撤稿
Tourism Analysis Pub Date : 2023-03-14 DOI: 10.3727/108354223x16776745305065
Tsung-Pao Wu, Hung-Che Wu, Cheng-Feng Wu, Cheng-Yong Liu, Haotong Wu
{"title":"Retractions","authors":"Tsung-Pao Wu, Hung-Che Wu, Cheng-Feng Wu, Cheng-Yong Liu, Haotong Wu","doi":"10.3727/108354223x16776745305065","DOIUrl":"https://doi.org/10.3727/108354223x16776745305065","url":null,"abstract":"","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135837536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research Note Mental Health and Well-being of Tourism Entrepreneurs During Times of Crisis 危机时期旅游企业家的心理健康与幸福研究
IF 1.8
Tourism Analysis Pub Date : 2023-03-14 DOI: 10.3727/108354223x16729590545180
Jiaqi Yan, S. Zhang, Rob Hallak
{"title":"Research Note Mental Health and Well-being of Tourism Entrepreneurs During Times of Crisis","authors":"Jiaqi Yan, S. Zhang, Rob Hallak","doi":"10.3727/108354223x16729590545180","DOIUrl":"https://doi.org/10.3727/108354223x16729590545180","url":null,"abstract":"This research note reports on the preliminary findings of tourism entrepreneurs' mental health and well-being during the COVID-19 pandemic. Mental health and well-being have ramifications for entrepreneurial motivations and actions, as well as impacting the economic and social environment\u0000 at a tourism destination. The study examines the extent to which tourism entrepreneurs' \"human capital\"—education, prior start-up experience, and entrepreneurship training and qualifications—can support mental health and well-being. Responses from a survey of 138 homestay business\u0000 operators in Wuyuan, China reveal that prior start-up experience has a significant positive effect on well-being, whereas entrepreneurship specific training or qualifications have a significant effect on supporting mental health. Findings also suggest gender is a discriminating variable with\u0000 female business owners rating their mental health and well-being significantly worse than male business owners' ratings. The findings present insights for policy makers in supporting the capabilities and resilience of tourism entrepreneurs and for the sustainability of tourism destinations.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42582809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Assessing the Impact of Terrorism on African Tourism Demand 评估恐怖主义对非洲旅游需求的影响
Tourism Analysis Pub Date : 2023-03-14 DOI: 10.3727/108354223x16746729371991
Sheereen Fauzel, Boopen Seetanah
{"title":"Assessing the Impact of Terrorism on African Tourism Demand","authors":"Sheereen Fauzel, Boopen Seetanah","doi":"10.3727/108354223x16746729371991","DOIUrl":"https://doi.org/10.3727/108354223x16746729371991","url":null,"abstract":"Many African states are relying on or have identified tourism to accelerate their growth and the continent has become the world's second fastest growing tourist industry. However, African states have also not been spared by increasing terrorism attacks during the past decades, probably hindering the growth of this sector to a certain extent. This study examines the relationship between terrorism and tourism for a sample of selected African countries over the period 1995 to 2017. Given the dynamic nature of tourism demand and the possibility of endogenous relationships in the terrorism–tourism nexus, dynamic panel data analysis, namely a Panel vector error correction model (PVECM), is employed. The results confirm that terrorism negatively affects tourism demand in Africa and this can be explained by the reactive psychology of tourists to the various aggravated terrorist attacks in the countries. Moreover, the findings show that an increase in tourism may have resulted in an increase in terrorist attacks, hence confirming a bi directional causality between tourism and terrorism.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"311 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135747681","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
EFFECTS OF EMOTIONS ON CASINO VISITATION: A THEORY OF PLANNED BEHAVIOR STUDY 情绪对赌场访问的影响:一种计划行为研究理论
IF 1.8
Tourism Analysis Pub Date : 2023-01-01 DOI: 10.3727/108354223x16748508672288
Mark Legg, M. Hancer, Chun-Hung (Hugo) Tang, L. Slevitch
{"title":"EFFECTS OF EMOTIONS ON CASINO VISITATION: A THEORY OF PLANNED BEHAVIOR STUDY","authors":"Mark Legg, M. Hancer, Chun-Hung (Hugo) Tang, L. Slevitch","doi":"10.3727/108354223x16748508672288","DOIUrl":"https://doi.org/10.3727/108354223x16748508672288","url":null,"abstract":"The literature investigating the role emotions play on patrons’ casino gambling behavior within the theory of planned behavior (TPB) framework have primarily focused on anticipated emotions. However, anticipated emotions are more unstable compared to experienced emotions with predicting responses to behaviors that have a high degree of uncertainty in the outcomes such as casino gambling. This study investigates the role of experienced emotions within the TPB framework for predicting casino visitation intentions and attitudes via Covariance Based Structural Equation Modeling (CB-SEM). The results show that positive experienced emotions along with subjective norms and attitudes significantly influenced the casino visitation intentions. Additionally, while positive emotions significantly influenced casino visitation attitudes, negative emotions did not. Alternatively, negative emotions were positively correlated with casino visitation intentions. Moreover, the analysis also revealed that respondents from diverse backgrounds varied greatly in their responses of how their experienced emotions and cognitive determinants influenced their casino visitation intentions. Casino marketers can utilize the results to fine-tune their marketing initiatives for eliciting increased visitation amongst their patron databases.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
HOW FOREIGN SOCIAL MEDIA INFLUENCERS HELP SHAPE DESTINATION COUNTRY’S TOURISM IMAGE 外国社交媒体影响者如何帮助塑造目的地国家的旅游形象
IF 1.8
Tourism Analysis Pub Date : 2023-01-01 DOI: 10.3727/108354223x16773677647966
Camille Lorgeoux, Pradeep Kumar Ponnamma Divakaran
{"title":"HOW FOREIGN SOCIAL MEDIA INFLUENCERS HELP SHAPE DESTINATION COUNTRY’S TOURISM IMAGE","authors":"Camille Lorgeoux, Pradeep Kumar Ponnamma Divakaran","doi":"10.3727/108354223x16773677647966","DOIUrl":"https://doi.org/10.3727/108354223x16773677647966","url":null,"abstract":"In the context of tourism, the current study differentiates social media influencers (SMIs) as local SMIs and foreign SMIs. The current study argues that foreign SMIs help to create a positive (or sometimes negative) image of another destination country abroad which they have visited or lived in, unlike local SMIs who mostly help promote touristic places of their own country in their own country. While prior studies have investigated the influence of social media influencers (SMIs) in travel decisions in general, it is not clear whether foreign SMIs can help shape another destination country’s tourism image (DCTI) abroad. The current study fills this gap by investigating French SMIs’ influence in shaping South Korea’s destination-country image in France. The leading French SMIs who actively create and share content about South Korea on their social media channels, such as YouTube, Instagram, Tik Tok, and Twitch, are identified and analyzed. Applying the netnographic method to four SMIs’ communities of followers shows that French SMIs directly influence the DCTI of South Korea in France by influencing their cognitive, affective, and conative dimensions, although the effect on each varied. Moreover, the affective route had the highest impact, followed by the cognitive and conative route.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69725998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
WHY (NOT) PARTICIPATE IN AN ADVENTURE MOTORCYCLE TOURISM EVENT? 为什么(不)参加冒险摩托车旅游活动?
IF 1.8
Tourism Analysis Pub Date : 2023-01-01 DOI: 10.3727/108354223x16833130470150
Debora Casoli, N. Corsini, M. Presutti, V. Magnini
{"title":"WHY (NOT) PARTICIPATE IN AN ADVENTURE MOTORCYCLE TOURISM EVENT?","authors":"Debora Casoli, N. Corsini, M. Presutti, V. Magnini","doi":"10.3727/108354223x16833130470150","DOIUrl":"https://doi.org/10.3727/108354223x16833130470150","url":null,"abstract":"Individuals’ participation in tourism recreation events can be constrained by a number of situational factors and can also be bolstered by key influences such as a desire for a particular social identity. This study extends the current body of research by investigating the effects of social identity, motivation, and perceived constraints on desire, and thus on the intent to participate in organized motorcycle tourism events. This research was carried out on a sample of participants at an internationally acclaimed motorbike event: the Transitalia Marathon. The results of the structural model indicate that social identity has a positive influence on motivation, the desire to participate, and the intent to participate. In addition, social identity has a negative, direct effect on perceived constraints, which in turn have a negative effect on motivation. This motivation has a positive, direct influence on the desire to participate. The practical and research implications of this study are presented herein.","PeriodicalId":23157,"journal":{"name":"Tourism Analysis","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69726716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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