Masayuki Ihara, H. Tokunaga, Hiroki Murakami, Shinpei Saruwatari, Kazuki Takeshita, Akihiko Koga, Takashi Yukihira, Shinya Hisano, M. Motoe
{"title":"On-site-worker-centered design for work improvements","authors":"Masayuki Ihara, H. Tokunaga, Hiroki Murakami, Shinpei Saruwatari, Kazuki Takeshita, Akihiko Koga, Takashi Yukihira, Shinya Hisano, M. Motoe","doi":"10.54941/ahfe1004108","DOIUrl":"https://doi.org/10.54941/ahfe1004108","url":null,"abstract":"This paper introduces a case study of work improvement conducted with\u0000 care workers on site as well as discussions on their motivation of the\u0000 improvement. For a sustainable service based on work improvements, not only\u0000 user-centered but also service-provider-centered design is important.\u0000 However, a co-creation project with on-site workers has a difficulty in\u0000 designing a successful work improvement due to both their busy daily care\u0000 work and their psychological burden to accept and launch the designed\u0000 improvement. Thus, workshop designers should effectively motivate them so\u0000 that they could join the design project and make a decision to launch the\u0000 improvement. As for motivation in service design, Bisset introduced\u0000 differing levels of motivation of a service user[1]. Bisset's framework is\u0000 useful to understand and analyze each level of motivation though a target of\u0000 the framework is mainly a service user, not a service provider. For\u0000 motivating on-site workers, a study with a viewpoint of a service provider\u0000 is necessary. We conducted 17 co-creation workshops for a year in order to\u0000 design a work improvement which would be served as a sustainable service.\u0000 The workshops were designed based on design thinking and focused on solving\u0000 an environmental problem of their nursing facility. A manager at the\u0000 facility expected the workers to think and act on their own initiative to\u0000 improve their work autonomously. Though the workers tried to design a\u0000 solution for safe and comfortable aisles where a wheelchair does not hit\u0000 tables or chairs, the trial resulted in failure to launch the solution. A\u0000 review workshop, which was conducted to analyze the reason why the workshops\u0000 failed, revealed that they are too cautious to step forward although they\u0000 learned the importance of understanding users, paying more attention to\u0000 users and information sharing among workers. They were concerned about\u0000 disadvantages by the solution such as complaints from users about table\u0000 layout changes. They were also concerned about the lack of preparation to\u0000 implement the solution. The review result suggests a design of intrinsic\u0000 motivation for putting ideas into actions based on what they have learned.\u0000 We think the intrinsic motivation could be enhanced by both a design of work\u0000 improvement workshops and a design of their work style changes. As for the\u0000 former, we included in the workshop design functions for extracting assumed\u0000 problems during solution operation and devising ideas for problem solving,\u0000 but the effects were insufficient. As Lockton mentioned[2], the latter\u0000 depends on both behavior change of the workers and a design of the work\u0000 environment. Future work will include a better workshop design that raises\u0000 the motivation level of the workers step by step and exploring effective\u0000 motivation of the workers to change their work style and workplace.[1]\u0000 Bisset, F. et al: Designing motivation or motivating design? Exploring\u0000 Service Design, motivation and behavi","PeriodicalId":231376,"journal":{"name":"Human Systems Engineering and Design (IHSED 2023): Future Trends\n and Applications","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131458380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Safety engineering in design of autonomous public transportation systems","authors":"J. Laarni, Antti Väätänen","doi":"10.54941/ahfe1004142","DOIUrl":"https://doi.org/10.54941/ahfe1004142","url":null,"abstract":"There are several safety challenges in the development of autonomous\u0000 public transportation systems operating in urban environments. Special\u0000 methods are needed for the identification and treatment of important human\u0000 actions and for the recognition and prevention of potential human errors.\u0000 This paper describes the utilisation of Functional Resonance Analysis Method\u0000 (FRAM) in development and definition of autonomous tram transportation\u0000 systems. The results are based on characteristics of tram transportation and\u0000 human factors in autonomous transportation systems. Also, interviews of tram\u0000 system operators and tram drivers were used in this study. The paper aims to\u0000 conclude main safety engineering issues in autonomous tram systems and how\u0000 to use FRAM approach to identify and solve them.","PeriodicalId":231376,"journal":{"name":"Human Systems Engineering and Design (IHSED 2023): Future Trends\n and Applications","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122828413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Common variables of a good problem: contributions of inclusive design in\u0000 and beyond academia","authors":"P. Trigueiros","doi":"10.54941/ahfe1004125","DOIUrl":"https://doi.org/10.54941/ahfe1004125","url":null,"abstract":"Design education today faces the complexity of social challenges. Young\u0000 designers often tend to dive straight into creating abstract drawings and\u0000 developing conceptual discourses without addressing the core purpose of the\u0000 design. This lack of a clear purpose can demotivate designers. Drawing upon\u0000 the author's experience and inclusive design examples, this paper delves\u0000 into the pedagogical significance of formulating a \"good problem\". By\u0000 examining common variables found in the manipulation of everyday objects,\u0000 including interactions with individuals with disabilities during academic\u0000 exercises, students have discovered a wellspring of inspiration. The paper\u0000 advocates for the pivotal role of inclusive design within academia and its\u0000 potential to fuel innovation in tackling societal challenges. Moreover, it\u0000 highlights the wide-ranging impact of design solutions born from demanding\u0000 circumstances, offering benefits to diverse groups of people. By bridging\u0000 the realms of academia and real-world application, this study seeks to\u0000 nurture critical reflection and contribute to the enhancement of inclusive\u0000 design processes.","PeriodicalId":231376,"journal":{"name":"Human Systems Engineering and Design (IHSED 2023): Future Trends\n and Applications","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117339241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}