Naše gospodarstvo/Our economy最新文献_第2页

The Importance of Educational Service Quality for Customer Satisfaction and Organizational Reputation 教育服务质量对顾客满意度和组织声誉的重要性

Naše gospodarstvo/Our economy Pub Date : 2023-06-01 DOI: 10.2478/ngoe-2023-0009

Marjeta Ramovš, B. Milfelner

引用次数: 0

Tourism Demand in Tunisia: A VECM Approach 突尼斯的旅游需求:VECM方法

Naše gospodarstvo/Our economy Pub Date : 2023-06-01 DOI: 10.2478/ngoe-2023-0011

Djamal Dekkiche

引用次数: 0

A Model of International Development Cooperation: The Case of Slovenia 国际发展合作的典范:斯洛文尼亚的案例

Naše gospodarstvo/Our economy Pub Date : 2023-03-01 DOI: 10.2478/ngoe-2023-0001

Janez Rogelj, Š. Bojnec, K. Logožar

引用次数: 0

The Impact of COVID-19 on Bank Efficiency in the Western Balkans: A DEA Approach COVID-19对西巴尔干地区银行效率的影响:一种DEA方法

Naše gospodarstvo/Our economy Pub Date : 2023-03-01 DOI: 10.2478/ngoe-2023-0004

Katerina Fotova Čiković, Violeta Cvetkoska, Damira Keček

{"title":"The Impact of COVID-19 on Bank Efficiency in the Western Balkans: A DEA Approach","authors":"Katerina Fotova Čiković, Violeta Cvetkoska, Damira Keček","doi":"10.2478/ngoe-2023-0004","DOIUrl":"https://doi.org/10.2478/ngoe-2023-0004","url":null,"abstract":"Abstract This paper aims to assess and compare the relative efficiency of commercial banks in six Western Balkan developing countries (North Macedonia, Serbia, Montenegro, Bosnia and Herzegovina (B&H), Kosovo1, and Albania), using the leading nonparametric methodology Data Envelopment Analysis (DEA) for the period 2016-2020, and investigating the impact of the COVID-19 pandemics on the performance of banking systems in these countries. The output-oriented DEA model has been implemented with interest expenses and non-interest expenses as inputs and interest revenue and non-interest revenue as outputs. Our findings show that the average efficiency of the six Western Balkan banking systems differs, and Kosovo’s banking system has noted the highest average efficiency in the whole observed period (2016–2020). In contrast, the banking system in Bosnia and Herzegovina noted the lowest average efficiency. The COVID-19 pandemic decreased the relative efficiency of the banking sectors in all six of the Western Balkan countries observed, except Kosovo. However, additional research that includes all pandemic years is recommended to assess the impact of the COVID-19 pandemic on the banking systems in the Western Balkans. This study provides invaluable insights for academic members, banking management and regulatory bodies, governments, and the interested public. It is the first empirical study that includes a glimpse of the first impact of the COVID-19 pandemic on banking systems in the developing countries of the Western Balkans.","PeriodicalId":228142,"journal":{"name":"Naše gospodarstvo/Our economy","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131984343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Agile Transformation: A Case Study on Early Stage of Agile Adoption 敏捷转型:敏捷采用早期阶段的案例研究

Naše gospodarstvo/Our economy Pub Date : 2023-03-01 DOI: 10.2478/ngoe-2023-0006

Peter Helmlinger

{"title":"Agile Transformation: A Case Study on Early Stage of Agile Adoption","authors":"Peter Helmlinger","doi":"10.2478/ngoe-2023-0006","DOIUrl":"https://doi.org/10.2478/ngoe-2023-0006","url":null,"abstract":"Abstract Agile transformation is identified as a facilitator to keep pace with frequent changes within product development. Although initial research exists, the empirical literature on the implementation process of the agile approach, specifically using pilot projects as a change strategy, is scarce. The purpose of this article is to contribute to closing this gap by investigating into effects of piloting agile change projects. To shed light on agile pilots a project within the context of mechatronic system development in the high-tech industry was accompanied over six months. After the initiation of the members and a period of practicing agile a survey was performed. The interviewed team members are bringing up interesting findings, as although they had a different understanding of agile at the beginning of the pilot, they recognized agile values, principles and methods as supportive to the products cycle and specifically development time. Further findings are indicating that professional third-party support is a key success factor. Also piloting, as a change strategy for agile adoption, is proven to be supportive. Although piloting is proven a supportive strategy, the downsides, such as limited scalability caused by extraordinary setups, are identified and analyzed. The limiting factor of this single-case study is the small sample size of data due to the intention of the pilot project to limit impact and risk on the organization.","PeriodicalId":228142,"journal":{"name":"Naše gospodarstvo/Our economy","volume":"121 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124214493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Blockchain as an Instrument for Improving Banking Processes 区块链作为改善银行流程的工具

Naše gospodarstvo/Our economy Pub Date : 2023-03-01 DOI: 10.2478/ngoe-2023-0005

Bojana Vukovljak

引用次数: 0

Characteristics of the Board of Directors and Dividend Policy: A Case Study of Banks in Western Balkans 董事会特征与股利政策:以西巴尔干地区银行为例

Naše gospodarstvo/Our economy Pub Date : 2023-03-01 DOI: 10.2478/ngoe-2023-0002

M. Milašinović, Aleksandra Radojevic, B. Jovković

引用次数: 2

Digital Divide and the Use of Digital Public Services During the COVID-19 Pandemic 2019冠状病毒病大流行期间的数字鸿沟和数字公共服务的使用

Naše gospodarstvo/Our economy Pub Date : 2023-03-01 DOI: 10.2478/ngoe-2023-0003

Sunčana Slijepčević

引用次数: 0

Sales Process as a Service (SPAS): Development and Validation of an Extension to the Shortened Selling Orientation – Customer Orientation (SOCO) Score (SOCO-SPAS) 销售过程即服务(SPAS):缩短销售导向-客户导向(SOCO)评分扩展的开发和验证(SOCO-SPAS)

Naše gospodarstvo/Our economy Pub Date : 2022-12-01 DOI: 10.2478/ngoe-2022-0021

Stefan Ledinger

{"title":"Sales Process as a Service (SPAS): Development and Validation of an Extension to the Shortened Selling Orientation – Customer Orientation (SOCO) Score (SOCO-SPAS)","authors":"Stefan Ledinger","doi":"10.2478/ngoe-2022-0021","DOIUrl":"https://doi.org/10.2478/ngoe-2022-0021","url":null,"abstract":"Abstract The association between selling orientation and customer orientation and sales success has been a matter of intensive research since the publication of the selling orientation-customer orientation (SOCO) score in the early 1980’s. However, which attitudes predispose salespeople for high perfor-mance remains elusive. In addition, the association between customer orientation may be curvilinear and depend on the selling situation – and little research has been devoted to business-to-business (B2B) sales. This paper aims at starting to close those knowledge gaps through the development of a self-assessment tool for attitudes of salespeople. An extension of the 10-item SOCO score is developed through literature research in sales/business development and on service orientation in other settings. The score was subsequently validated through feedback by sales scholars. The extended score adds a dimension that tests whether professional salespeople consider the sales process as a service (SPAS) that should provide value beyond the identification of the best offering. Response rates by sales scholars was low, resulting in the need for further validation of the candidate SOCO-SPAS score. Business-to-business (B2B) relationships are an essential but understudied area of economics. The current paper provides a means to assess the relationship between attitudes and sales performance in modern B2B sales, by extending a scoring system that has originally been developed for B2C sales and many years in the past when market conditions were different than today.","PeriodicalId":228142,"journal":{"name":"Naše gospodarstvo/Our economy","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128890668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Human Resources Competency Management on the Business Success of Small and Medium Enterprises 人力资源胜任力管理对中小企业经营成功的影响

Naše gospodarstvo/Our economy Pub Date : 2022-12-01 DOI: 10.2478/ngoe-2022-0020

Iva Klepić

{"title":"The Influence of Human Resources Competency Management on the Business Success of Small and Medium Enterprises","authors":"Iva Klepić","doi":"10.2478/ngoe-2022-0020","DOIUrl":"https://doi.org/10.2478/ngoe-2022-0020","url":null,"abstract":"Abstract The success of the organization is based on the quality of human resources, their competencies, motivation, loyalty, and their business results. The basic aim of this research is to determine whether and to what extent human resources competency management influences the business success of small and medium enterprises (SMEs). The empirical research was conducted in 234 SMEs in the Federation of Bosnia and Herzegovina in January 2021. An original questionnaire was created for the survey, which gathered the opinions of top managers. In the paper, human resources competency management is viewed as a process consisting of: determining the required competencies, determining current competencies and the competency gap and undertaking activities to ensure and develop the necessary competencies. For the business success of SMEs, business performance was researched through four perspectives of the Balanced Scorecard (financial, customer, internal business processes and learning and growth perspective). The research results showed the correlation between the studied variables and the influence of human resources competency management on the business success of SMEs viewed from all four perspectives. The paper includes a comparison with similar research, limitations and recommendations for future research. The originality of this work lies in creating an original model of the connection between human resources competency management and business success (performance) of SMEs as viewed through four perspectives of the BSC, which has been empirically tested. Also, no such research has been conducted in B&H to investigate the influence between the human resources competency management and the business success of SMEs.","PeriodicalId":228142,"journal":{"name":"Naše gospodarstvo/Our economy","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122288588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0