{"title":"The Correlation between E-Banking Services Quality and Customers’ Satisfaction During COVID-19 Pandemic: A Case Study","authors":"Shatha Salamin, Feda'a Al-Tawara, A. Qusef","doi":"10.1109/ICEMIS56295.2022.9914243","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914243","url":null,"abstract":"The quality of the provided services is vital to the existence and to the profitability of any organization, regardless its business type or size. In general, providing and maintaining high levels of quality would increase the organizations’ ability to meet, and sometimes to exceed, the customers’ needs and requirements, and hence obtaining their satisfaction. This in turn would boost the reputation, revenue, and sales. Currently, at the times of COVID-19 crisis, a significant surge in the usage of different electronic means has been witnessed. One of the industries, which its customers’ has shifted to utilizing e-channels, is the banking sector. Therefore, it became challenging for all banks across the world to keep a pace with the rapid technological development and to deliver banking services through various digital channels, while at the same time ensuring the delivery of high quality services. In this research, we examined the quality of the e-banking services during the pandemic and how it affected customers’ satisfaction. The study was performed and carried out based on the feedback got from Jordanian banks’ customers. The results showed that reliability, efficiency, security, privacy, website/app design, and usability of the provided e-banking services, have a significantly positive influence on the overall customers’ satisfaction.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123111270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A machine learning approach to predict university students Hookah Smoking (HS)","authors":"Ahmed Burhan Mohammed, A. A. M. Al-Mafrji","doi":"10.1109/ICEMIS56295.2022.9914204","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914204","url":null,"abstract":"In recent years, Hookah (Shisha) has spread in general and large, including classical and electronic types, which have spread especially among young university students. the dataset was used on the university student at the University of Kirkuk, which was collected and analyzed using a special questionnaire about Hookah Smoking (HS) in the university students. The aim of this work is to find out how much the students are concerned about the recent Hookah Smoking in the university students and the extent of their consumption of the time that the student is supposed to devote to his studies at the college. Using the algorithms and techniques of data mining and machine learning to Hookah Smoking (HS), used decision tree and random forest algorithms to classify hookah smoking for university students. Then predict when the students smoke shisha and the negative impact of this time on the health of the university student, which in turn negatively affects his scientific level. Furthermore, best algorithm archive random forest has high classification rate than decision tree. New predictions can also be made for the development of statistics and tables that determined the type and quantity of consumption of Hookah Smoking and other side effects.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"75 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131830137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Investigating the transaction Log file to detect malicious transactions","authors":"O. B. Omran","doi":"10.1109/ICEMIS56295.2022.9914102","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914102","url":null,"abstract":"many advantages have been provided to organizations and people by using Database applications. It provides many services and benefits to companies and people. Therefore, these organizations and users have begun using Database systems in all their works. On the other hand, they are worried about their works when they use wrong information to organize and process some jobs. The wrong and invalid information comes when someone changes or enters invalid information to a database. In this paper, a technique has been proposed to investigating the transaction Log file to detect malicious transactions. In addition, the technique uses Functional dependency between the attributes to detect the malicious transactions which are wrong information. The technique begins by studying the Log file and defining all the transactions and their attributes which are used in each transaction. In addition, frequent pattern growth technique from data mining field is used to find the malicious transactions. Frequent pattern growth technique is used to be more efficient to detect the malicious transactions.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134344878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Leila Irsaliyeva, G. Bekmanova, Shadi A. Aljawarneh
{"title":"Development of an intellectual model of personalized learning","authors":"Leila Irsaliyeva, G. Bekmanova, Shadi A. Aljawarneh","doi":"10.1109/ICEMIS56295.2022.9914351","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914351","url":null,"abstract":"Digitalisation plays a big role in the educational process. One of the main trends in the development of education today is the transition to personalized education and adaptability to the level of competences of each student in university. Higher educational institutions in Kazakhstan in the last two years transitioned to the state to per capita credit financial and there is an urgent need to improve information systems for educational programs. The article discloses intellectual model of personalized learning for educational programs in universities based on the matrix of student's competencies and fuzzy logic. The work results will be used in educational organizations applications, as well as on online learning platforms.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"195 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133812419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Search System over e-Commerce Data for Business Users","authors":"M. Kargar","doi":"10.1109/ICEMIS56295.2022.9914107","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914107","url":null,"abstract":"Web search engines such as Google and Bing provide an easy and convenient way to find web pages that contain input keywords. This provides a user-friendly interface for non-technical users to explore the Web and find relevant data among thousands of Web pages. While numerous advancement has been made to store e-commerce data in the cloud, we have not seen great advancement in terms of search over such data. E-commerce data is usually stored as structured data in relational and graph databases. Thus, an answer to a query keyword is composed of different pieces of data stitched together. As of now, the main method to find answers over this structured data is through predefined search forms. However, these search forms are limited, and developing a new search form is time consuming and expensive. In this work, we present an easy way to explore structured e-commerce data for business users that eliminate the dependency to predefined forms. The new search system is similar to Google, in which the interface is essentially a text box, and non-technical business users enter input keywords into the system. The output is a portion of the data, that covers the input keywords. We propose a new ranking strategy based on machine learning to rank more relevant answers ahead of less relevant ones. Our experiments show this ranking strategy is successful in returning relevant answers.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123615630","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Modeling and Load Flow Analysis for Al-Bayda City Network Integrating Battery Energy Storage and Photovoltaic System","authors":"Aboubakr Saed, A. Nouh","doi":"10.1109/ICEMIS56295.2022.9914163","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914163","url":null,"abstract":"Given the problems faced by the electrical network from sagging voltage and increased demand for energy, which lead us to develop the network through the integration of renewable energies and storage systems. The aim of this study is evaluating the integration of battery energy storage system (BESS) and photovoltaic system (PVS) into the medium voltage (MV) network of the city of Al-Bayda. Initially, the electrical network of the city will be modeled and simulated by the Electrical Transient Analyzer Power (ETAP) software under three load types which are the normal, summer, and winter conditions. Then, the integration of both BESS and PVS will be simulated and analyzed. The findings of this study clearly show that BESS with PVs do improve the voltage of MV stations and do reduce the electrical consamption from the grid.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121291283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Machine Learning framework for Covid Detection Using Cough Sounds","authors":"Panigrahi Srikantrh, C. Behera","doi":"10.1109/ICEMIS56295.2022.9914391","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914391","url":null,"abstract":"The present COVID-19 diagnosis necessitates direct patient interaction, involves variable duration to get outcomes, and is costly. In certain poor nations, this is even unreachable to the populace at large, leading to a shortage of medical care. Therefore, a moderate, rapid, but also readily available method for the diagnosis of COVID-19 is essential. Several initiatives have been made to use smartphone-collected sounds and coughs to build machine learning algorithms that can categories and discriminate COVID-19 sounds with healthy tissue. The majority of prior studies used sounds like breathing or coughing to train their analyzers as well as get impressive outcomes. In order to carry out this significant investigation, we used this Coswara dataset, which contains recordings of nine distinct sound varieties of the COVID-19 state of cough, breathing, and speech. COVID-19 could be diagnosed more accurately using trained models on a variety of audio instead of a specific model trained on cough alone. This work examines the potential prospect of using machine learning techniques to enhance the identification of COVID-19 in such an initial and non-invasive manner through the monitoring of audio sounds. The XGBoost outperforms existing benchmark classification algorithms and achieves 92% accuracy with all sounds. Vowel/e/sound random forest with 98.36% was determined to be among the most effective, and the vowel/e/can also evaluated for the purpose of detecting compared to the other vowels; the impact of COVID-19 on sound quality is more precise.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126874650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Applications of Sensor Networks and Remote Sensing in Environmental Sustainability: A Review","authors":"T. Khaleel, Faten A Mustafa, M. Khattab","doi":"10.1109/ICEMIS56295.2022.9914379","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914379","url":null,"abstract":"Sensor Networks (SNs) provide new opportunities to improve our monitoring of environmental sustainability. In addition, they were compatible with remote sensing techniques which can process several aspects of environmental sustainability effects. Recently, researchers over the world try to cover most goals of environmental sustainability such as climate change effects, pollution, disasters, health care, etc. This research gives an overview of the scientific works that have been done in this field to further direction plans for the scientists who are interested in this field. The objective of this work is to review the progress of SNs and remote sensing and the last applications of these techniques in the areas of environmental monitoring along with remote sensing data.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115445949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Osama Alarafee, O. Sallabi, Ahmed Altriki, Abdelsalam M. Maatuk
{"title":"A Framework for Exploring Factors Affecting the Usability of Electronic Payment Systems","authors":"Osama Alarafee, O. Sallabi, Ahmed Altriki, Abdelsalam M. Maatuk","doi":"10.1109/ICEMIS56295.2022.9914123","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914123","url":null,"abstract":"The development in communications and information technology led to the emergence of electronic payment services (e-payment). However, the use and acceptance rate of such services in Libya is still limited. This paper explores the factors affecting the usability of e-payment services for some Libyan banks through a proposed framework using the Technology Acceptance Model (TAM)and Technology Readiness Index (TRI) models. The framework includes ISO Usability Standards as an alternative to external variables in TAM. Data were collected from 287 customers from Al Wahda Bank and Bank of Commerce and Development through a questionnaire that was distributed manually and through Google Forms, in addition to interviews with 20 employees of both banks. The SPSS software was used to analyze the collected data to answer research questions and test hypotheses. Six experts in the field have validated the proposed framework from two scientific departments in the Faculty of Information Technology, University of Benghazi, Libya, namely, the Department of Information Systems and the Department of Software Engineering. The results showed that all the factors that were used to build the research framework affect the acceptance and use of e-payment services. As a result, some recommendations have been suggested regarding increasing the rate of acceptance and use of electronic payment systems.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"11 3 Suppl 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116791092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Performance Evaluation of CNN-based Transfer Learning for COVID-19 Pneumonia Identification with Various Levels of Layer Partial Freezing","authors":"Kefah Alissa, Rasha Obeidat, Samer Alqudah, Rami Obeidat, Qusai Ismail","doi":"10.1109/ICEMIS56295.2022.9914248","DOIUrl":"https://doi.org/10.1109/ICEMIS56295.2022.9914248","url":null,"abstract":"Pneumonia is a serious complication of coronavirus that can be fatal, especially among the elderly. Early diagnosis of COVID-19 pneumonia increases the likelihood of recovery and prevents the further spread of the virus. Chest X-ray (CXR) images can be utilized to detect specific signs associated with COVID-19, but this needs well-trained radiologists. Alternatively, deep Convolutional Neural Network (CNN)-based models have been successfully applied to diagnose COVID-19 and the associated pneumonia from CXR using transfer learning. This study explores various levels combining layer fine-tuning and freezing in two popular pretrained CNN-based models, VGG16 and ResNET50, and how these combinations influence the learning transferability of pretrained models to improve the identification of COVID-19 pneumonia from CXR images. We found that robust models can be learned with less labeled data in a shorter training time by applying partial freezing instead of the full network fine-tuning without sacrificing a significant portion of their diagnostic performance.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114638276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}