Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes最新文献_第6页

Implementation of Electronic Medical Record in Hospital Management Information System in Developing Countries: A Systematic Review 发展中国家医院管理信息系统中电子病历的实施:系统回顾

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph-FP.04.15

Eka Purnama Dewi Ritonga, D. Ayuningtyas

引用次数: 0

Factors Associated with the Rejection of Child Immunization: A Systematic Review 与儿童免疫排斥相关的因素:系统回顾

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph-FP.02.07

Yunia Nur Fadhillah, Rita Damayanti

{"title":"Factors Associated with the Rejection of Child Immunization: A Systematic Review","authors":"Yunia Nur Fadhillah, Rita Damayanti","doi":"10.26911/the6thicph-FP.02.07","DOIUrl":"https://doi.org/10.26911/the6thicph-FP.02.07","url":null,"abstract":"Background: Vaccine is an effective method to prevent infectious diseases and their complication. However, immunization coverage has declined drastically in some countries for some reasons. This study aimed to review sytematically the factors associated with the rejection of child immunization. Subjects and Method: This was a systematic review conducted by searching published articles from database including PubMed, Wiley Online Library, JSTOR, SpringerLink, ScienceDirect, ProQuest, Scopus, ResearchGate, and Taylor&Francis. The keywords were “immunization”, “vaccination”, “rejection”, and “children”. The inclusion criteria were English and open access. 176 articles were obtained by searching onlie database. After review process 8 articles were including in this review. Result: Vaccination rejection was caused by incomplete information delivered by health workers and social media. Internal factors of parents were including age, experience, and education. External factor was socio-cultural. Misinformation about vaccines from anti-vaccine influenced parents. Conclusion: Vaccination rejection is caused by incomplete information delivered by health workers and social media. Good health communication, performance of health workers, social media campaign can increase vaccine acceptance.","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121760313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Contents and Waste Handling of Green Shell Skin in Cilincing, North Jakarta 北雅加达青菜中绿壳皮的含量及废物处理

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph.01.61

T. Rini

{"title":"Contents and Waste Handling of Green Shell Skin in Cilincing, North Jakarta","authors":"T. Rini","doi":"10.26911/the6thicph.01.61","DOIUrl":"https://doi.org/10.26911/the6thicph.01.61","url":null,"abstract":"Background: The seafood industry produces over 100 million pounds of seashell waste every year. With landfillspace diminishing quickly, ways to recycle waste materials are becoming more sought. This happened in Cilincing, Indonesia. There were piles of green shell skin up to 2 to 4 meters. Green shell skin waste can be used as material to make paving block. It can be solution to handle green shell skin waste. This study aimed to analyze the contents and waste handling of green shell skin in Cilincing, North Jakarta. Subjects and Method: This was a descriptive qualitative study conducted at Cilincing, North Jakarta. The study theme was contents and waste handling of green shell skin. The green shell skin waste was processed into paving blocks. The stages of this process included: (1) Green shells skin washed and dried; (2) Grind skin until became sand; (3) Mix 2 kg of green shell sand + ½ kg cement + 5 ml additive foam concrete + ½ litre of water; (4) Put the mixture into a paving block mold size 6 cm x 22 cm; (5) Wait for 12 hours; and (6) Strength test. The strength test was done by dropping both green shell skin and ordinary paving block from 2 to 3 meters height. Results: Green shell skin contained Calcium (36.7%). Processed green shell skin waste into paving block was an effective way to handling the waste. Both green shell skin and ordinary paving blocks had the same strength. Conclusion: Green shell skins contain Calcium (36.7%). Processed green shell skin waste into paving block is an effective way to handling the waste. Green shell skin provides the same strength as the ordinary paving blocks. Keywords: green shell skin, paving block","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124918983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Gay’s Acceptance on HIV Positive Status: A Systematic Review 同性恋对HIV阳性状态的接受:一个系统的回顾

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph.02.19

Popy Apriyanti, Dhesi Ari Astuti, Y. Satriyandari

{"title":"Gay’s Acceptance on HIV Positive Status: A Systematic Review","authors":"Popy Apriyanti, Dhesi Ari Astuti, Y. Satriyandari","doi":"10.26911/the6thicph.02.19","DOIUrl":"https://doi.org/10.26911/the6thicph.02.19","url":null,"abstract":"Background: Centers for Disease Control and Prevention (CDC) found that the rate of HIV infection among gays is 44 times as many as the rate among heterosexual men. HIV infection/AIDS has been accompanied with fear, ignorance, and denial, leading to stigmatization and discrimination against people living with HIV/AIDS and their families. This study aimed to systematically review gay’s acceptance on HIV positive status. Subjects and Method: A systematic review was conducted by searching articles from PubMed and ProQuest databases. The inclusion criteria were: (1) Gay or homosexual or man who have sex with man with HIV/AIDS status; (2) Full text; (3) Articles published from 2008 to 2018; and (4) International journal. Appraisal studies were using the Critical Appraisal Skills Program (CASP), and synthesis methods using a modification of PEOS. Results: Articles met the inclusion criteria reported that: (1) Gay with HIV positive status were experiencing anxiety disorder, feeling afraid of losing their partners and closest people; (2) Health care providers and HIV counselors were not consistent in providing health services; (3) Stigma and discrimination in the community; and (4) Support and role of gay/MSM in the prevention of HIV/AIDS. Most gays with HIV positive showed the same response of anxiety, shock, distrust, and refusal. Over time, the gays accepted their positive HIV status in the form of resignation and courage. Most of gays have not revealed their HIV status, especially to their partners and families because they are afraid of rejection and stigma. Conclusion: Over time, the gays accepted their positive HIV status in the form of resignation and courage. Keywords: gay, homosexual, HIV/AIDS","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127671873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Free Eye Examination Policy for Primary School Students North Larangan, Banten 万丹市北拉朗甘市小学生免费眼科检查政策

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph.04.92

Zulkarnain Febri Wicaksono, A. Bachtiar

{"title":"Free Eye Examination Policy for Primary School Students North Larangan, Banten","authors":"Zulkarnain Febri Wicaksono, A. Bachtiar","doi":"10.26911/the6thicph.04.92","DOIUrl":"https://doi.org/10.26911/the6thicph.04.92","url":null,"abstract":"Background: Playing videogames or looking at smartphone for long period of time may cause visual dysfunction such as myopia and amblyopia. This visual dysfunction also impairs learning activity among primary students. Vision screening for school-aged children becomes important to detect the eye problem. This study aimed to investigate the free eye examination policy for primary school students North Larangan, Banten. Subjects and Method: This was a descriptive qualitative study conducted at North Larangan, Tangerang, Banten, in July 2019. A sample of 6 informants and 28 primary students were selected for this study. The informants were including chief of the citizen association, chief of the neighborhood association, optic owner, refractions, parents, and primary student. The theme of this study was analysis of the free eye examination policy for primary school students. The data were collected by indepth interview and direct observation. The data were analyzed by content analysis. Results: The citizen association 005 collaborated with Remaja optic for free routine eye examination program for primary school students and health education. The results of the eye examination were 20 students had ≥-1.00, 4 students had ≥-2.00, 3 students had ≥-3.00 and 1 student had ≥-4.00. This program had just been implemented, and its effect on the reduction of visual dysfunction had not been identified. Eye health education was carried out by refractions for students and parents. The citizen association 005 made a regulation imposing for 4 hour compulsory study at home in order to reduce time for playing online game. Conclusion: Free routine eye examination for primary school students in citizen association 005 has been started, but its effect on the reduction of visual dysfunction has yet to be identified. The compulsory study hour has also been implemented although its enforcement is weak.","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121153183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Dental and Oral Care to Reduce The Incidence of Ventilator Associated Pneumonia among Patients with Ventilator in Intensive Care Unit: A Systematic Review 牙科和口腔护理降低重症监护病房呼吸机患者呼吸机相关性肺炎的发生率:一项系统综述

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph-FP.01.07

Fiki Kusumasari, A. Achadi

{"title":"Dental and Oral Care to Reduce The Incidence of Ventilator Associated Pneumonia among Patients with Ventilator in Intensive Care Unit: A Systematic Review","authors":"Fiki Kusumasari, A. Achadi","doi":"10.26911/the6thicph-FP.01.07","DOIUrl":"https://doi.org/10.26911/the6thicph-FP.01.07","url":null,"abstract":"Background: Patients in the intensive care unit (ICU) are at risk for dying not only from their critical illness but also from secondary processes such as nosocomial infection. Ventilator-associated pneumonia (VAP) is the second most common nosocomial infection in the ICU and the most common in mechanically ventilated patients. Oral and dental care may reduce microorganisms in the oral cavity. This study was aimed to review the effect of dental and oral care to reduce the incidence of ventilator-associated pneumonia among patients with ventilator in the intensive care unit. Subjects and Method: A systematic review was conducted by searching published articles from 2014 to 2019, from PubMed. The inclusion criteria were articles in English, full text, randomized controlled trial, and open access. The dependent variable was the incidence of VAP. The independent variable was dental and oral care. After the review process, 8 articles were included in this review. Results: Eight articles reported that dental and oral care is one of the key factors for VAP prevention. It is an effective procedure to decrease nosocomial infections, coloni-zation of the bacteria, and a tendency to reduce the incidence of VAP. Conclusion: Dental and oral care reduces the incidence VAP.","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117032373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Factors Affecting Non-Compliance with Drug Abuse Rehabilitation Program at The Clinic of The National Narcotics Board 影响不遵守药物滥用康复计划的因素在国家麻醉品局诊所

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph.02.41

Nurhotimah Nurhotimah, B. Besral

{"title":"Factors Affecting Non-Compliance with Drug Abuse Rehabilitation Program at The Clinic of The National Narcotics Board","authors":"Nurhotimah Nurhotimah, B. Besral","doi":"10.26911/the6thicph.02.41","DOIUrl":"https://doi.org/10.26911/the6thicph.02.41","url":null,"abstract":"Background: Based on the National Drug Abuse Survey, as many as 1.77% or 3,367,154 current drug users are aged 10 to 59 years. Sustainable rehabilitation program is one of strategies to reduce the prevalence of drug users. However, there was limited number of studies examining factors affecting non-compliance with sustainable drug abuse rehabilitation program. This study aimed to investigate the factors affecting noncompliance with drug abuse rehabilitation program at the clinic of the national narcotics board. Subjects and Method: This was a qualitative study conducted at the Compulsory Clinic of National Narcotics Board from July to August 2019. A sample of 10 drug users was selected for this study. The theme of this study was factors affecting non-compliance with the sustainable drug abuse rehabilitation program among drug users at the Compulsory Clinic of National Narcotics Board. The data were obtained by direct indepth interview and observation. The data analyzed by content analysis. Results: Factors affecting non-compliance with the sustainable drug abuse rehabilitation program among drug users including (1) There was no rehabilitation monitoring system focusing on clients; (2) No community and environmental empowerment supports the recovery clients; (3) Poor rapport between clients and officers; and (4) Lack of family psychoeducation on the drug abuse rehabilitation program. Conclusion: Factors affecting non-compliance with the sustainable drug abuse rehabilitation program among drug users including (1) No rehabilitation monitoring system focusing on clients; (2) No community and environmental empowerment supports; (3) poor rapport between clients and officers; and (4) lack of family psychoeducation.","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"140 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116493281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Drug Utilization Pattern and Cost Estimates of Anti-Hypertensive Drugs in Pharmacies under the National Health Insurance Program 医保药房降压药使用模式及成本估算

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph-FP.04.06

Apriliya Prihayati, P. Pujiyanto

{"title":"Drug Utilization Pattern and Cost Estimates of Anti-Hypertensive Drugs in Pharmacies under the National Health Insurance Program","authors":"Apriliya Prihayati, P. Pujiyanto","doi":"10.26911/the6thicph-FP.04.06","DOIUrl":"https://doi.org/10.26911/the6thicph-FP.04.06","url":null,"abstract":"Background: National health insurance facilitating patient with hypertension to obtain antihypertensive drug at the pharmacy. The drug need plan done to guarantee the availability and quality of anti-hypertension drug at low price. The drug utilization pattern and cost estimate are important elements to calculate the drug need plan in the pharmacy. This study aimed to examine the drug utilization pattern and cost estimates of anti-hypertensive drugs in pharmacies under the national health insurance program. Subjects and Method: This was descriptive study conducted at 12 pharmacies with national health insurance in Indonesia. The theme of this study was drug utilization pattern and cost estimates of antihypertensive drugs in pharmacies under the national health insurance program. The data were obtained from the secondary document of drug cost. Cost analysis was based on Ministry of Health, 2018. Drug utilization was estimated by the daily defined doses (DDD). The drug cost utilization was 90%. It was obtained from the number of drug multiplied by the purchase price and divided by the use of drug per DDD. The data was analyzed accordingly. Results: The most commonly used hypertension drugs were amlodipine (38.9%), candesartan (13.6%), and ramipril (11%). Nine pharmacies had a drug need plan and 3 pharmacies did not have. Pharmacies with drug need plan had the highest drug cost per DDD of Rp 6,204 and the lowest drug cost per DDD of Rp 415. The average drug cost was Rp 2,453. Pharmacies without drug need plan had an average cost of Rp 826. The highest drug cost per DDD was Rp 1,171 and the lowest drug cost was Rp 196. There was no association between drug cost per DDD and drug need plan. Conclusion: The most commonly used anti-hypertensive drugs were amlodipine, candesartan, and ramipril. There is no association between drug costs per DDD and drug need plan.","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"2010 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126016488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Path Analysis on Factors Affecting Long-Term Contraceptive Use: Application of Health Belief Model 影响长期避孕药具使用因素的路径分析:健康信念模型的应用

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph.02.09

Ayu Dhiah Pitaloka, P. Pawito, Hanung Prasetya

{"title":"Path Analysis on Factors Affecting Long-Term Contraceptive Use: Application of Health Belief Model","authors":"Ayu Dhiah Pitaloka, P. Pawito, Hanung Prasetya","doi":"10.26911/the6thicph.02.09","DOIUrl":"https://doi.org/10.26911/the6thicph.02.09","url":null,"abstract":"Background: There are many different types of contraception available in Indonesia. Long-term contraceptive method (LTCM) is a contraceptive that lasts for a long time. LTCM is convenient, cost-effective, and reliable. This study aimed to examine factors affecting long-term contraceptive use using health belief model and path analysis model.\u0000Subjects and Method: A cross-sectional study was carried out in Sleman, Central Java, from March to April 2019. A sample of 220 women of reproductive age was selected by quota sampling. The dependent variable was LTCM use. The independent variables were perceived severity, perceived susceptibility, perceived benefit, cues to action, self efficacy, education, and culture. The data were collected by questionnaire and analyzed by path analysis run on Stata 13.\u0000Results: LTCM was directly and positively affected by perceived severity (b= 3.46; 95% CI= 0.76 to 2.76; p= 0.001), perceived susceptibility (b= 3.94; 95% CI= 1.07 to 3.20; p<0.001), perceived benefit (b= 2.99; 95% CI= 0.50 to 2.40; p= 0.003), cues to action (b= 3.36; 95% CI= 0.86 to 2.89; p<0.001), self efficacy (b= 2.09; 95% CI= 0.06 to 1.99; p= 0.037), education (b= 3.53; 95% CI= 0.79 to 2.77; p<0.001), and culture (b= 3.40; 95% CI= 0.74 to 2.76; p= 0.001). It was indirectly affected by education through perceived benefit, perceived severity, perceived susceptibility, and cues to action.\u0000Conclusion: LTCM is directly and positively affected by perceived severity, perceived susceptibility, perceived benefit, cues to action, self efficacy, education, and culture. It is indirectly affected by education through perceived benefit, perceived severity, perceived susceptibility, and cues to action.\u0000\u0000Keywords: family planning, long term contraceptive, health belief model, path analysis","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127067751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Patient Centered Care Model to Improve the Quality and Safety of Patient Care in Hospital: A Systematic Review 以病人为中心的护理模式对提高医院病人护理质量和安全的系统评价

Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes Pub Date : 2019-10-23 DOI: 10.26911/the6thicph-FP.04.27

N. Wahyuni, E. Darmawan

{"title":"Patient Centered Care Model to Improve the Quality and Safety of Patient Care in Hospital: A Systematic Review","authors":"N. Wahyuni, E. Darmawan","doi":"10.26911/the6thicph-FP.04.27","DOIUrl":"https://doi.org/10.26911/the6thicph-FP.04.27","url":null,"abstract":"Background: Patient Centered Care (PCC) is a health care system focused on patients. This system places patients as subjects in each care provided. This study aimed to systematically review the PCC model to improve the quality and safety of patient care in hospital. Subjects and Method: This was a systematic review conducted by searching articles in the period of WR XVLQJ 3XE0HG *RRJOH 6FKRODU DQG 6FRSXV GDWDEDVHV 7KH NHZRUGV ZHUH 33DWLHQW &HQWHUHG &DUH ́ 3TXDOLW ́ DQG 3SDWLHQW VDIHW ́ The articles were reviewed by using PRISMA flow diagram. Results: Seven studies reported that PCC was carried out in the attitudes of respecting the dignity of patients and families; maintaining safety and comfort; allowing active family participation; providing information, communication, and education; providing the best services; and benefiting team collaboration. The core concept of PCC to treat patients as a unique individual, respecting their value and belief, and responding flexibly to paWLHQW¶V QHHG DQG FKRLFH 7KH 3&& DSSURDFK ZDV SURYHQ WR improve patient status through improved communication, to foster a positive climate, and to encourage interaction between patients and service providers. Interaction was carried out on an ongoing basis that might improve communication so as to avoid unexpected things. Conclusion: Patient Centered Care (PCC) increases the outcomes of health services and minimizes unexpected things.","PeriodicalId":187475,"journal":{"name":"Strengthening Hospital Competitiveness to Improve Patient Satisfaction and Better Health Outcomes","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130665727","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3