Patient Centered Care Model to Improve the Quality and Safety of Patient Care in Hospital: A Systematic Review

Abstract

Background: Patient Centered Care (PCC) is a health care system focused on patients. This system places patients as subjects in each care provided. This study aimed to systematically review the PCC model to improve the quality and safety of patient care in hospital. Subjects and Method: This was a systematic review conducted by searching articles in the period of WR XVLQJ 3XE0HG *RRJOH 6FKRODU DQG 6FRSXV GDWDEDVHV 7KH NH\ZRUGV ZHUH 33DWLHQW &HQWHUHG &DUH ́ 3TXDOLW\ ́ DQG 3SDWLHQW VDIHW\ ́ The articles were reviewed by using PRISMA flow diagram. Results: Seven studies reported that PCC was carried out in the attitudes of respecting the dignity of patients and families; maintaining safety and comfort; allowing active family participation; providing information, communication, and education; providing the best services; and benefiting team collaboration. The core concept of PCC to treat patients as a unique individual, respecting their value and belief, and responding flexibly to paWLHQW¶V QHHG DQG FKRLFH 7KH 3&& DSSURDFK ZDV SURYHQ WR improve patient status through improved communication, to foster a positive climate, and to encourage interaction between patients and service providers. Interaction was carried out on an ongoing basis that might improve communication so as to avoid unexpected things. Conclusion: Patient Centered Care (PCC) increases the outcomes of health services and minimizes unexpected things.