Measuring Business Excellence最新文献

{"title":"Leadership for reducing medical errors via organizational culture: a literature review","authors":"D. Adams","doi":"10.1108/mbe-06-2021-0079","DOIUrl":"https://doi.org/10.1108/mbe-06-2021-0079","url":null,"abstract":"\u0000Purpose\u0000Medical errors have become the third leading cause of death in the USA. Two million deaths from preventable medical errors will occur annually worldwide each year. The purpose of this paper is to find themes from the literature relating leadership styles – leadership approaches in practice – with success in reducing medical errors and patient safety.\u0000\u0000\u0000Design/methodology/approach\u0000This review analyzed primary and secondary sources based on a search for the terms leadership OR leadership style AND medical errors OR patient safety using five high-quality health-care-specific databases: Healthcare Administration Database from Proquest, LLC, Emerald Insight from Emerald Publishing Limited, ScienceDirect from Elsevier, Ovid from Ovid Technologies and MEDLINE with Full-Text from Elton B. Stevens Company. After narrowing, the review considered 21 sources that met the criteria.\u0000\u0000\u0000Findings\u0000The review found three leadership approaches and four leadership actions connected to successfully reducing medical errors and improving patient safety. Transformational, authentic and shared leadership produced successful outcomes. The review also found four leadership actions – regular checks on the front line and promoting teamwork, psychological safety and open communication – associated with successful outcomes. The review concluded that leadership appeared to be the preeminent factor in reducing medical errors and improving patient safety. It also found that positive leadership approaches, regardless of the safety intervention, led to improving results and outcomes.\u0000\u0000\u0000Research limitations/implications\u0000This review was limited in three ways. First, the review only included sources from the USA, the UK, Canada and Australia. While those countries have similar public-private health-care systems and similar socioeconomics, the problem of medical errors is global (Rodziewicz and Hipskind, 2019). Other leadership approaches or actions may have correlated to reducing medical errors by broadening the geographic selection parameters. Future research could remove geographic restrictions for selection. Second, the author has a bias toward leadership as distinctive from management. There may be additional insights gleaned from expanding the search terms to include management concepts. Third, the author is a management consultant to organizations seeking to improve health-care safety. The author’s bias against limited action as opposed to strategic leadership interventions is profound and significant. This bias may generalize the problem more than necessary.\u0000\u0000\u0000Practical implications\u0000There are three direct practical implications from this review. The limitations of this review bound these implications. First, organizations might assess strategic and operational leaders to determine their competencies for positive leadership. Second, organizations just beginning to frame or reframe a safety strategy can perhaps combine safety and leadership interventions for better outcom","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41858705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of SMEs’ sustainability on competitiveness","authors":"Gabriela C. López-Torres","doi":"10.1108/mbe-12-2021-0144","DOIUrl":"https://doi.org/10.1108/mbe-12-2021-0144","url":null,"abstract":"\u0000Purpose\u0000Recently, researchers have shown an increased interest in sustainable development. Indeed, national and international governments call for urgent transformations into sustainable development, where firms are affected and affecting this situation. However, recent evidence has shown that small and medium-sized enterprises (SMEs) present low interest, commitment and maturation levels on sustainability; they seem to neglect and question the actual impact of transforming sustainability as a priority in their operations. Thus, this paper aims to measure the impact of sustainability on competitiveness in SMEs.\u0000\u0000\u0000Design/methodology/approach\u0000This is empirical research on sustainability and competitiveness in SMEs with a quantitative approach through structural equation modeling. Three hundred twenty-five surveys were applied to SMEs’ manufacturing, construction, trade and services, operating in Mexico. Before measuring variables’ multiple correlations, tests were carried out to establish the validity and reliability of the model. The data collection, validation and analysis were carried out with statistical package for social sciences and analysis of moment structures.\u0000\u0000\u0000Findings\u0000The results indicate a significant positive effect of SMEs’ sustainability on competitiveness. The adjusted measurement model shows validity and reliability through the various tests applied. Thus, firms should not view sustainability as detrimental to their competitiveness.\u0000\u0000\u0000Originality/value\u0000Because firms are crucial in the urgent sustainability transformation, recent research has shown their low commitment and maturation to sustainability. This research’s originality empirically measures and demonstrates sustainability’s impact on SMEs’ competitiveness. Therefore, empirically testing this impact becomes essential and original to provide better insights into SMEs’ needs to be uncovered, prioritied and done in their specific and evolving contexts.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46435045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying research trends of machine learning in business: a topic modeling approach","authors":"Paritosh Pramanik, R. K. Jana","doi":"10.1108/mbe-07-2021-0094","DOIUrl":"https://doi.org/10.1108/mbe-07-2021-0094","url":null,"abstract":"\u0000Purpose\u0000This paper aims to discuss the suitability of topic modeling as a review method, identifies and compares the machine learning (ML) research trends in five primary business organization verticals.\u0000\u0000\u0000Design/methodology/approach\u0000This study presents a review framework of published research about adopting ML techniques in a business organization context. It identifies research trends and issues using topic modeling through the Latent Dirichlet allocation technique in conjunction with other text analysis techniques in five primary business verticals – human resources (HR), marketing, operations, strategy and finance.\u0000\u0000\u0000Findings\u0000The results identify that the ML adoption is maximum in the marketing domain and minimum in the HR domain. The operations domain witnesses the application of ML to the maximum number of distinct research areas. The results also help to identify the potential areas of ML applications in future.\u0000\u0000\u0000Originality/value\u0000This paper contributes to the existing literature by finding trends of ML applications in the business domain through the review of published research. Although there is a growth of research publications in ML in the business domain, literature review papers are scarce. Therefore, the endeavor of this study is to do a thorough review of the current status of ML applications in business by analyzing research articles published in the past ten years in various journals.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44655318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial","authors":"Salvatore Ammirato, Roberto Linzalone, Alberto Michele Felicetti","doi":"10.1108/mbe-03-2022-176","DOIUrl":"https://doi.org/10.1108/mbe-03-2022-176","url":null,"abstract":"","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41631479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Uncovering the non-linear association between VAIC and the market value and financial performance of firms","authors":"G. Marzo, S. Bonnini","doi":"10.1108/mbe-08-2021-0105","DOIUrl":"https://doi.org/10.1108/mbe-08-2021-0105","url":null,"abstract":"\u0000Purpose\u0000This paper aims to address empirical analyses of the association of the VAIC and its components with firms’ market and financial performance, demonstrating that the ill definition of variables and constructs is responsible for a non-linearity concealed in the VAIC formula between two of its components (the Structural Capital Efficiency and the Human Capital Efficiency).\u0000\u0000\u0000Design/methodology/approach\u0000Through a conceptual analysis the paper identifies and formalises the non-linearity concealed in the VAIC formula and clarifies the relevant issues through an empirical analysis of a sample of Italian listed companies.\u0000\u0000\u0000Findings\u0000The paper finds that the non-linearity hidden in the VAIC formula should lead scholars to completely revise the ways they test the association of the VAIC and the market and financial performance of the firm. Useful insights are also provided for scholars interested in investigating the role of human capital, for those involved in analysing the interrelations among capitals through the introduction of interaction terms in their regression models and for researchers proposing modified versions of the VAIC. Practitioners could benefit from the paper as the non-linearity here discovered leads to a substantial of the decision-making based on the VAIC.\u0000\u0000\u0000Originality/value\u0000The paper offers new insights into analyses using the VAIC as it uncovers a non-linearity hidden in the VAIC, which has hitherto not been reported in the literature. The existence of this non-linearity has substantive implications for previous and future research in this domain.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46434617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How to stay high-performing: developing organizational grit","authors":"André de Waal, Jennifer Burrell, S. Drake, Chilufya Sampa, Tobias Mulimbika","doi":"10.1108/mbe-08-2021-0104","DOIUrl":"https://doi.org/10.1108/mbe-08-2021-0104","url":null,"abstract":"\u0000Purpose\u0000In the past decades, there has been much research into ways organizations can become high-performing. Research into ways organizations can stay high-performing, especially in challenging times, is much less prevalent. The purpose of this study is to look at ways that high-performance organizations (HPOs) use in practice to stay high-performing.\u0000\u0000\u0000Design/methodology/approach\u0000The approach of this study consisted of a qualitative matching of the theoretical ways organizations can foster organizational grit – strengthen stamina and resilience of employees to keep achieving results and to persevere in the face of setbacks – with the empirical ways three case organizations in practice used to stay high-performing.\u0000\u0000\u0000Findings\u0000The literature review yielded 9 ways to foster organizational grit, while the empirical research provided 12 ways HPOs used to stay high-performing. What the literature highlighted was matched in such a way that these practical ways to stay high-performing can be understood as solutions/alternatives with which to foster grit in the organization in a practical manner.\u0000\u0000\u0000Originality/value\u0000HPOs are quite rare and being able to follow them closely for a prolonged period of time is even more unique. Therefore, this study can be seen as adding a unique piece to the puzzle of how to stay HPO and how organizational grit can be fostered and strengthened.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41798977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tailoring sustainability indicators to small and medium enterprises for measuring industrial sustainability performance","authors":"Azemeraw Tadesse Mengistu, R. Panizzolo","doi":"10.1108/mbe-10-2021-0126","DOIUrl":"https://doi.org/10.1108/mbe-10-2021-0126","url":null,"abstract":"\u0000Purpose\u0000The lack of suitable indicators tailored to manufacturing industries’ needs, particularly to small and medium enterprises (SMEs), has been the major challenge to measure and manage industrial sustainability performance. This paper aims to empirically analyze and select the useful and applicable indicators to measure sustainability performance in the context of SMEs.\u0000\u0000\u0000Design/methodology/approach\u0000A systematic review was carried out to identify potential sustainability indicators from the literature. A questionnaire was designed based on the identified indicators and then pretested with the selected industrial experts, scholars, and researchers to further refine the indicators before data collection from the Italian footwear SMEs. Fuzzy Delphi method with consistency aggregation method was applied to analyze and select the final indicators.\u0000\u0000\u0000Findings\u0000The study’s findings show that the selected indicators emphasized measuring progress toward achieving industrial sustainability goals in terms of increasing financial benefits, reducing costs, improving market competitiveness, improving the effectiveness of resources utilization, and promoting the well-being of employees, customers and the community. In doing so, Italian footwear SMEs can contribute to achieving the Sustainable Development Goals (SDGs) by promoting health and well-being, promoting sustainable economic growth, providing productive employment and decent work, and ensuring responsible consumption and production.\u0000\u0000\u0000Social implications\u0000The results of this study have significant social implications in terms of promoting the well-being of employees, customers, and the community.\u0000\u0000\u0000Originality/value\u0000By providing empirically supported indicators tailored to measure and manage sustainability performance in the context of SMEs, this paper contributes to the existing knowledge in the field of industrial sustainability performance measurement. Furthermore, it links the selected indicators to their respective SDGs to provide policy implications.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44069495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Driving competitiveness with RFID-enabled digital twin: case study from a global manufacturing firm’s supply chain","authors":"V. Voipio, K. Elfvengren, J. Korpela, J. Vilko","doi":"10.1108/mbe-06-2021-0084","DOIUrl":"https://doi.org/10.1108/mbe-06-2021-0084","url":null,"abstract":"\u0000Purpose\u0000The digital twin (DT) has become a heated topic among supply chain and information technology practitioners. While many papers in this area focus on technical tactics and learnings, this research paper aims to evaluate its business implications. According to literature, it has also been a weakly covered topic.\u0000\u0000\u0000Design/methodology/approach\u0000The research was conducted as a single case study, in which the impact of radio-frequency identification–enabled DT was quantified from the business benefits perspective. The evaluation was carried out using a framework model developed for the assessment identifying key contribution areas and the dynamics explaining how the benefits are expected to land on a business level.\u0000\u0000\u0000Findings\u0000Implementation of the DT was calculated to provide a significant supply chain performance improvement. The main contributor in the immediate benefits was the reduction in supply chain costs, in person-hours. However, the product availability improvement was conservatively considered in the evaluation, and thus, this paper estimates that it, together with higher cognition tools, constitutes the main financial return in the long run showing in the topline improvement. This paper suggests that the shift to DT can be generally limited by the cost savings perspective.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is one of the first studies released on the business impact of the cutting-edge technical solution area of the DT in supply chain management. In practice, businesses require an understanding of the business implications to decide on the investments in this area; thus, it is a critical part of the discussion.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45007470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Developing a robust measurement instrument for the influence of national culture on lean production systems","authors":"Enrique Macias de Anda, Rupy Sawhney, G. Tortorella","doi":"10.1108/mbe-07-2021-0085","DOIUrl":"https://doi.org/10.1108/mbe-07-2021-0085","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to provide a robust model to bridge the influence of national culture (NC) on lean production (LP), identifying relationships among their elements and investigating the degree of influence.\u0000\u0000\u0000Design/methodology/approach\u0000The culturally sensitive lean production model (CSLPM) is used as a framework to develop a survey questionnaire that captures the information to analyze using partial least squares structural equation modeling (PLS-SEM). A case study to validate the model is presented from a subsidiary with operations in Mexico (MX) and the USA.\u0000\u0000\u0000Findings\u0000The CSLPM provides a robust framework for the measurement of the interaction between LP and NC. Multi-group analysis facilitated the comparison among the different groups (MX and USA), highlighting the differences of culture and the corresponding LP implementation within the same company.\u0000\u0000\u0000Research limitations/implications\u0000The instrument was validated only within two countries and one organization. A higher sample of respondents, countries and organizations could validate the relationships established and the replication of the model.\u0000\u0000\u0000Practical implications\u0000The CSLPM can be used for assessment of the evolution of organizations, highlighting strengths and weaknesses of a particular culture when implementing LP, providing focal points for research and training efforts.\u0000\u0000\u0000Originality/value\u0000The CSLPM is a robust instrument to measure expectations for LP practices according to their company’s geographical context. The incorporation of higher order variables and mixed directionality within the variables presented a novel approach to PLS-SEM.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48704196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing the impact of supply chain agility on operational performances-a PLS-SEM approach","authors":"Rashmi Ranjan Panigrahi, Duryodhan Jena, Jamini Ranjan Meher, Avinash K. Shrivastava","doi":"10.1108/mbe-06-2021-0073","DOIUrl":"https://doi.org/10.1108/mbe-06-2021-0073","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to examine the effect of supply chain agility (SCA) on operational performance (OP) measurements of steel manufacturing firms. It also investigates the role of cost efficiencies concerning enhance OPs.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study is based on an experimental research design by collecting data from responses 398 responses of key officials of India’s steel manufacturing firms. Analyses are carried to explore this modern concept with the help of Smart-partial least square (PLS) version 3.3.2 with confirmatory factor analysis and PLS structural equational modelling.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>SCA factor (SCAF) directly has influenced the firm’s OP. It also represents cost efficiencies that have partial mediation between the SCAF and OP. The impact of cost efficiencies on OPs is strongly significant as compared to the impact of SCAF on cost efficiencies.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Management teams in the manufacturing industry should stress the role of SCA as a comprehensive concept in responding to market needs in a volatile environment. SCA reflects one of its winning strategies in today’s dynamic and competitive world. Managers must thoroughly know the ramifications of agility to develop a mechanism for determining the procedures and identifying inequality in SC operation.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study speaks explicitly about the linkage between SCAF, OP, CE. It is an addition to the existing theories of RBV. Enhancements in OP measurements, specifically performance and flexibility, will lead to better firm performance. study conceptualizing the complementing effects of SCA (IS capability) and OPs and second cost efficiencies play positive partial mediating effect in between the link. The achievement of SC agile is especially a critical approach to Boost customer satisfaction and differentiate market position.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138518584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}