Measuring Business Excellence最新文献

{"title":"Building and evolving a culture of excellence: a conceptual exploration","authors":"Travis W. Provance, Suresh Babu Ramisetty, M. Urick, Kelly A. Wieczorkowski","doi":"10.1108/mbe-05-2021-0067","DOIUrl":"https://doi.org/10.1108/mbe-05-2021-0067","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to conceptually explore building a culture of excellence from the ground up as well as evolving a current culture to one more focused on excellence.\u0000\u0000\u0000Design/methodology/approach\u0000This study reviewed extant research related to organizational cultures and cultures of excellence that have implications for building or evolving into these types of cultures.\u0000\u0000\u0000Findings\u0000The findings of this study suggest that the “people side” of organizations is crucial to forming a culture of excellence. Specific people-oriented considerations to forming such a culture include leveraging leaders and understanding other influences including diversity as well as external aspects. Changing culture must occur at the assumptions (and not just artifacts) level. Furthermore, there are many barriers to building a culture of excellence, many of which are also related to an organization’s people.\u0000\u0000\u0000Research limitations/implications\u0000A qualitative grounded theory approach whereby researchers asked organizational members to define “culture of excellence” could help build a clearer model for the formation of cultures of excellence. Quantitative approaches should also test how successful the influencers, noted in this study are in creating cultures of excellence. This study’s conceptual links between cultures of excellence and performance should also be tested empirically.\u0000\u0000\u0000Practical implications\u0000This paper provides practitioners insight into the importance of culture and considerations for how to change an organizational culture.\u0000\u0000\u0000Social implications\u0000This paper advocates for the importance of social considerations in the workplace regarding creating a culture of excellence.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this paper is the first that discusses creating a culture of excellence. Furthermore, it is one of only a handful of articles that links people to excellence.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48271896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital technologies and the balance between control and empowerment in performance management","authors":"E. H. Korsen, M. Holmemo, J. A. Ingvaldsen","doi":"10.1108/mbe-04-2021-0055","DOIUrl":"https://doi.org/10.1108/mbe-04-2021-0055","url":null,"abstract":"\u0000Purpose\u0000This paper aims to explore how manufacturing organisations’ performance measurement and management (PMM) systems are evolving when digital technologies (DTs) are deployed. It focusses on the operational level, asking whether DTs are used to promote command-and-control or empowerment-oriented performance management.\u0000\u0000\u0000Design/methodology/approach\u0000The findings are based on a single case study from a department of a Norwegian electrochemical plant. The department recently implemented a performance measurement system (PMS) supported by DTs to capture, analyse and visualise close-to-real-time performance data on individuals and teams. The authors analysed both the management practices associated with the new PMS and how those related to other PMM-subsystems in the organisation.\u0000\u0000\u0000Findings\u0000When seen in isolation, the new PMS was used to promote empowerment and operators reported a significant increase in perceived psychological empowerment. However, other parts of the organisation’s PMM system remained control-oriented, so that the overall balance between control and empowerment remained stable.\u0000\u0000\u0000Practical implications\u0000New PMSs might be added to support local needs and create arenas for empowerment without disturbing the overall balance in the PMM system.\u0000\u0000\u0000Originality/value\u0000Building on the insights from the case study, the authors propose that DTs may be deployed to promote both command-and-control and empowerment within different PMM subsystems in the same organisation. Hence, the deployment of DTs is likely to have contradictory effects, which are best understood through a “system of systems” perspective on PMMs.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45567031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Balanced scorecard usage and organizational effectiveness: evidence from manufacturing sector","authors":"B. Oyewo, Olayinka Moses, O. Erin","doi":"10.1108/mbe-01-2021-0005","DOIUrl":"https://doi.org/10.1108/mbe-01-2021-0005","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the drivers and impact of balanced scorecard (BSC) usage on organizational effectiveness in manufacturing companies. The objectives of the paper were to assess the organizational factors affecting the usage intensity of the BSC; the relative benefits of BSC determining its adoption speed; and the extent to which BSC usage enhances organizational effectiveness.\u0000\u0000\u0000Design/methodology/approach\u0000The study adopted a survey research design. Data collection was through a structured questionnaire administered on senior accounting/ finance personnel of 300 manufacturing companies that are members of the Manufacturers Association of Nigeria. Binary logistic regression analysis, discriminant analysis and structural equation modeling (maximum likelihood estimation method) were used to analyze survey data obtained from 104 BSC adopters.\u0000\u0000\u0000Findings\u0000Result shows that the three organizational factors affecting BSC usage intensity are affiliation to a foreign entity, availability of specialist skills and business strategy (strategic pattern). The strongest predictor is, however, the availability of specialist skills. The strongest determinants of the BSC adoption speed are the need for financial stability and the importance of customer feedbacks. The impact of BSC usage on organizational effectiveness is positive, statistically significant but weak. The inability of BSC usage to contribute appreciably to organizational effectiveness is attributable to the lack of integration among the performance measures in the BSC framework and the shallow usage rate of BSC.\u0000\u0000\u0000Practical implications\u0000Although it is commendable that financial stability and customer satisfaction strongly drive BSC adoption speed, the low rating recorded by other factors related to product development, employee development and process improvement suggests that the performance measures in the BSC framework are not used in an integrative manner. This also confirms that the BSC, like other innovative management accounting techniques, is applied at a rudimentary level by organizations in Nigeria.\u0000\u0000\u0000Originality/value\u0000The current study contributes to knowledge by exposing the organizational factors and relative benefits driving BSC adoption. It provides empirical evidence on why the BSC may not deliver the optimal benefit of improving organizational effectiveness despite its popularity and potential as an integrated performance measurement (IPM) apparatus that can add value to organizations. The paper adds to the scarce literature on IPM in developing countries. Drawing from the result that availability of specialist skills is the strongest predictor of BSC usage intensity, the practice of enmeshing the management accounting function with general accounting/finance should be discouraged.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47746455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editorial","authors":"E. Borgonovi, A. Cicchetti, R. Reina","doi":"10.1108/mbe-10-2021-0125","DOIUrl":"https://doi.org/10.1108/mbe-10-2021-0125","url":null,"abstract":"[...]health care is a sector with a high consumption of economic resources, and for this reason, it is necessary to improve its organizational results in spite of the reduction of public funding. [...]the number is characterized by a rich selection of both different theoretical references and empirical observations. According to this approach, the identification of the contribution that individual professionals, disciplinary, interdisciplinary and interprofessional teams, complex organizations such as hospitals, diagnostic centers, outpatient clinics and intermediate care facilities can make appears particularly crucial.","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42332445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing positional innovation in small food enterprises. The bakery industry","authors":"R. Linzalone, A. Lerro","doi":"10.1108/mbe-10-2020-0141","DOIUrl":"https://doi.org/10.1108/mbe-10-2020-0141","url":null,"abstract":"\u0000Purpose\u0000The concept of positional innovation – as one of the four innovation types of the Francis and Bessant’s “4P’s” model – is an effective product innovation strategy for producers of mature and credence goods as food products are. Despite the acknowledgement as one of the major industries worldwide, positional innovations about the food products are underexplored in the managerial literature. To fill this gap, this paper first develops a theoretical analysis of the concepts. Then, by adopting a case-study research methodology, it discloses the way a bakery small enterprise manages positional innovation. Theoretical and practical implications are finally introduced and discussed.\u0000\u0000\u0000Design/methodology/approach\u0000After a literature review about the role and the characteristics of the positional innovation, the paper presents a case study of definition and implementation of managerial actions and initiatives driven by positional innovation. The aim is not to report on an inductive study, but to use this example as a picture to clarify theory and show how the various conceptual issues may be operatively applied and provide more contextual insights.\u0000\u0000\u0000Findings\u0000It emerges how a small food enterprise manages positional innovation to survive and compete in the national and international markets; the positional innovation sources are tapped into culture, social responsibility, tradition and other territorial assets of tangible and intangible nature, effectively combined to innovate the product perception and/or the utility in a use context.\u0000\u0000\u0000Originality/value\u0000“Non-technological”, simple products, like food, are underexplored and rarely seen as relevant context to investigate along the strategic and innovation management literature. Nonetheless, positional innovation is a perspective that values and credits the innovation efforts of small food products, revealing interesting managerial concepts and inspiring entrepreneurs and managers for activating and sustaining new strategies of innovation for their businesses.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45702258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A composite tourism index for the competitiveness of marginal areas: a pilot application in a Southern Italy province","authors":"Valentino Moretto, G. Elia, G. Ghiani","doi":"10.1108/mbe-04-2021-0058","DOIUrl":"https://doi.org/10.1108/mbe-04-2021-0058","url":null,"abstract":"\u0000Purpose\u0000Differently from traditional approaches that rely on the analysis of single dimensions of the tourism phenomenon, this study aims to experiment a systemic approach based on structured and unstructured data sources to elaborate a composite index to measure the tourist competitiveness of marginal areas, with the final aim to design and plan proper socio-economic development strategies.\u0000\u0000\u0000Design/methodology/approach\u0000The methodology adopted to carry out the study follows a four-step process and relies on indicators that are both relevant and accessible. The first step concerns the analysis of the literature about the existing approaches to calculate a tourism index. The second step concerns the definition of the indicators and the collection of data by using both structured and unstructured sources. The third step focuses on the population of the data set. Finally, the fourth step aims at calculating the tourism index through a composite-based methodology and using it for a pilot application in a Southern Italy province.\u0000\u0000\u0000Findings\u0000The study calculates a synthetic tourism index for each of the 97 municipalities of the Province of Lecce (a city located in the southeast of Italy). The proposed index combines administrative, institutional and open data sources to derive a single indicator for each municipality, thus supporting decision-makers in understanding the complex reality and competitiveness level of territories in the tourism industry.\u0000\u0000\u0000Originality/value\u0000The main elements of originality of the study are the breadth and typology of data sources considered to calculate the composite indicator of tourism competitiveness (both structured and unstructured); and the use of weighting and aggregation procedures in the methodological issues.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44692544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The relationship between environmental cost on organisational performance and environmental management system: a structural equation modelling approach","authors":"Nursyazwani Mohd Fuzi, N. Habidin, S. Adam, S. Ong","doi":"10.1108/mbe-03-2021-0039","DOIUrl":"https://doi.org/10.1108/mbe-03-2021-0039","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the relationship between environmental cost (EC) on organisational performance (OPM) through an environmental management system (EMS) as the mediating variable.\u0000\u0000\u0000Design/methodology/approach\u0000A total of 2,600 manufacturers were identified and consequently selected as the entire study population. Additionally, this study used the structural equation modelling technique to identify the mediator effects of EMS between EC and OPM.\u0000\u0000\u0000Findings\u0000The EC and EMS relationship on OPM produced direct and indirect consequences. Hence, it is concluded that manufacturing industry in Malaysia are focused on the OPM when implementing EC and EMS.\u0000\u0000\u0000Originality/value\u0000The model would incorporate EC and EMS implementation on OPM in the Malaysian manufacturing industry. This study could also be advantageous to the industry in improving EC, EMS and OPM.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43717871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating the role of interactive social media and halal brand equity on purchase decision-making: direct and indirect effects","authors":"Heru Yulianto, Y. Sutomo, Dyah Palupiningtyas, Krisnawati Setyaningrum Nugraheni","doi":"10.1108/mbe-02-2021-0025","DOIUrl":"https://doi.org/10.1108/mbe-02-2021-0025","url":null,"abstract":"\u0000Purpose\u0000This study aims to determine the effect of halal brand awareness (HBA), halal brand image (HBI), halal brand loyalty (HBL) on halal brand equity (HBE) and purchase decision-making (PDM). This study will also discuss the mediating role of HBE and the moderating role of interactive social media (ISM).\u0000\u0000\u0000Design/methodology/approach\u0000A total of 700 questionnaires were distributed with an effective rate of 94% to customers in large supermarkets in 3 major cities in Indonesia by using convenience sampling. The hypothesis was tested using structural equation modeling processed using AMOS. The Sobel test was used to test the significance of mediating variables.\u0000\u0000\u0000Findings\u0000The results of the study reveal that there was a positive and significant influence between variables. Other results reveal that HBE acts as a partial mediator and ISM as a moderator.\u0000\u0000\u0000Originality/value\u0000This study builds a new construct, namely, ISM and is the first to build and test a comprehensive direct and indirect relationship between HBA, HBI, HBL, HBE, ISM and PDM on halal cosmetics in Indonesia.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49447309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does structural capital count in human capital-corporate financial performance relationship? Evidence from deposit money banks in Nigeria","authors":"Nnachi Egwu Onuoha","doi":"10.1108/mbe-03-2021-0041","DOIUrl":"https://doi.org/10.1108/mbe-03-2021-0041","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to explore human capital and corporate financial performance link from the perspective of human capital theory, resources-based view and balanced score card approach, and the mediating role of structural capital in this relationship.\u0000\u0000\u0000Design/methodology/approach\u0000Overall, a data set was drawn from five-year annual reports of deposit money banks (DMBs) in Nigeria. Additionally, the bootstrap procedure was performed to test the mediating role of structural capital.\u0000\u0000\u0000Findings\u0000Specifically, the paper results indicate that whereas human capital has significant positive effect on corporate financial performance and structural capital, structural capital has significant positive effect on corporate financial performance. Additionally, the study finds structural capital to mediate the effect of human capital on organizational financial performance.\u0000\u0000\u0000Research limitations/implications\u0000This paper focused on 12 DMBs in Nigeria and their five year annual reports. Accordingly, future studies in this area should increase the number of banks and years, and include firms operating in insurance, manufacturing, telecommunication and oil and gas industries to permit comparability of results and broader basis for generalizability. Moreover, the study results provide insights that would serve as robust empirical basis for policy makers to insist on enhancement of the value of human and structural capital variables.\u0000\u0000\u0000Practical implications\u0000The managers of DMBs should commit to development of their employees through improvement in their training and health programs, among others. Also, they should ensure continuous improvement of their structural capital to enable the investments in their employee to translate to enhanced corporate financial performance.\u0000\u0000\u0000Originality/value\u0000To the best of the author’s knowledge, this is the first study to explore the mediation effect of structural capital on the human capital-corporate financial performance link using evidence from DMBs in Nigeria and, thus, extends and deepens extant literature on human capital-organizational performance nexus.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43697908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Business model innovation drivers as antecedents of performance","authors":"S. Ammirato, R. Linzalone, A. M. Felicetti","doi":"10.1108/mbe-01-2021-0012","DOIUrl":"https://doi.org/10.1108/mbe-01-2021-0012","url":null,"abstract":"\u0000Purpose\u0000The innovation of business model (BM) is a strategic process for many firms, from which depends competitiveness and sustainability. Despite its theoretical relevance in management sciences, research on business model innovation is in its infancy and lacks of research consistency and theoretical connections to the theme of “performance”. With the aim to contribute in bridging this gap, this paper aims to identify and analyse drivers of business model innovation performance.\u0000\u0000\u0000Design/methodology/approach\u0000This research is based on an integrative literature review methodology.\u0000\u0000\u0000Findings\u0000BMI performance drivers are conditions related to various dimensions (i.e. processes, resources, market, BM structure, etc). that, when fulfilled, allow the BMI to have higher performance. BMI performance drivers are antecedents of BMI performance, and their identification is of both theoretical and practical value. The authors find and report a set of 35 BMI performance drivers.\u0000\u0000\u0000Originality/value\u0000The value of this research is both theoretical and practical. From a theoretical point of view, the identified “Business Model Innovation performance drivers” define and identify a variable of BMI performance, from a practical perspective, and they provide a comprehensive set of key conditions whose attainment should be planned, pursued and monitored by managers.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45816693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}