Measuring Business Excellence最新文献

{"title":"Organisational sustainability scale-measuring employees’ perception on sustainability of organisation","authors":"N. Balasubramanian, M. Balaji","doi":"10.1108/MBE-06-2020-0093","DOIUrl":"https://doi.org/10.1108/MBE-06-2020-0093","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to conceptualise and develop a scale for measuring employees’ perception on the sustainability of service organisations. With several companies adopting sustainability initiatives, it is prudent to measure the sustainability performance of those companies. Given the multidisciplinary nature of the sustainability measures and its associated challenges, this paper attempts to develop a scale to measure employees’ perception of sustainability of an organisation.\u0000\u0000\u0000Design/methodology/approach\u0000A structured questionnaire was developed and 977 samples were collected based on snowball sampling method. For scale development, this study randomised 586 samples to conduct exploratory factor analysis (EFA) and used the remaining samples for validation using confirmatory factor analysis (CFA).\u0000\u0000\u0000Findings\u0000The existing literature on sustainability focusses on three dimensions, namely, economic, social and environmental sustainability measures. This paper explored the similarities of the three dimensions to serve as critical determinants for measuring employees’ perception of sustainability with the collected data from service industries. The EFA revealed that there were six factors for organisational sustainability with 26 questionnaire items. The six factors are as follows: environment management, employee-related sustainability, public related sustainability, financial sustainability, pollution control measures and governance sustainability. The identified factors were tested using CFA and the results are discussed.\u0000\u0000\u0000Research limitations/implications\u0000This paper will be beneficial for the academicians in sustainability and the policy-makers as it provides a scale to measure employees’ perception on the sustainability of an organisation. This paper adds value to the research by providing a six-factor measurement model for organizational sustainability of selected service industries.\u0000\u0000\u0000Practical implications\u0000The paper is highly beneficial to the organisations to measure employees’ perception on sustainability and ascertain their position in supporting the holistic development of environment and society, thereby improving the goodwill and reputation of the organisation.\u0000\u0000\u0000Originality/value\u0000This paper provides insights about measuring employees’ perception on organizational sustainability. A six-factor measurement model has been proposed for organisational sustainability.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44634615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"CSR disclosure as a legitimation strategy: evidence from the football industry","authors":"Nicola Raimo, Filippo Vitolla, G. Nicolò, Paolo Tartaglia Polcini","doi":"10.1108/MBE-11-2020-0149","DOIUrl":"https://doi.org/10.1108/MBE-11-2020-0149","url":null,"abstract":"\u0000Purpose\u0000The latest developments in the football industry, the commodification of sport, the excessive focus on profitability and the limited attention to social and environmental aspects have caused a legitimation crisis for football clubs. According to the legitimacy theory, the corporate social responsibility (CSR) disclosure represents a tool capable of allowing the construction or repair of legitimacy. This study, in line with this theory, aims to analyse the amount of CSR disclosure provided by football clubs and the determinants, related to visibility, of the level of information provided.\u0000\u0000\u0000Design/methodology/approach\u0000This study uses a manual content analysis on the corporate websites of the 80 football clubs that qualified for the UEFA Champions League and UEFA Europa League group stages for the 2019–2020 year to measure the level of CSR disclosure and subsequently a regression analysis to examine the impact of visibility on the amount of information provided.\u0000\u0000\u0000Findings\u0000Results reveal that football clubs still disclose relatively little information about sustainability issues, and that sports performance visibility, human capital visibility and social media visibility positively affect the amount of information that football clubs disclose.\u0000\u0000\u0000Originality/value\u0000This study extends the horizons of CSR disclosure to the football industry which is still little explored in the academic literature. Furthermore, it extends the scope of legitimacy theory, showing how CSR disclosure can be a means for football clubs to obtain or repair legitimacy. Furthermore, this study extends the list of determinants of the level of CSR disclosure, showing that visibility can influence the amount of CSR information.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41656756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital skills in tourism. A study from the Next Tourism Generation (NTG) Alliance","authors":"P. Zaragoza-Sáez, B. Marco‐Lajara, M. Úbeda‐García","doi":"10.1108/MBE-11-2020-0151","DOIUrl":"https://doi.org/10.1108/MBE-11-2020-0151","url":null,"abstract":"\u0000Purpose\u0000This paper aims to identify the gap existing between the current and future needs regarding digital skills, as well as the training needs for the 2030 horizon in Spanish tourism organisations belonging to five subsectors (accommodation, food and beverage, destination management, visitor attractions and travel agents and tour operators).\u0000\u0000\u0000Design/methodology/approach\u0000A mixed research methodology, which combined qualitative and quantitative approaches, served as the basis for this research work. Qualitative research took place between April 2018 and March 2019 and went through three stages: desk research, focus groups and interviews. Quantitative research developed from January to June 2019 by means of an online administered survey (Qualtrics). In total, 139 Spanish tourism organisations participated.\u0000\u0000\u0000Findings\u0000Tourism organisations analysed consider that digital skills are still an unresolved issue. Employees are willing to operate in environments where technology has an increasingly leading role. However, organisations believe that there remains a lot to be done until employees have, both at present and by the year 2030, a suitable level of digital skills enabling them to operate in the tourism subsectors analysed.\u0000\u0000\u0000Originality/value\u0000This study is framed within the European project called Next Tourism Generation (NTG), which involves 14 partners from eight countries. The findings obtained will help to develop a Europe Blueprint Strategy for digital skills within the tourism and hospitality sector, to provide employees, employers, entrepreneurs, teachers, trainers and students with a set of core digital skills represented in a skills matrix.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48797896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Modelling and managing innovation lab as catalyst of digital transformation: theoretical and empirical evidence","authors":"F. Santarsiero, A. Lerro, D. Carlucci, G. Schiuma","doi":"10.1108/MBE-11-2020-0152","DOIUrl":"https://doi.org/10.1108/MBE-11-2020-0152","url":null,"abstract":"","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46376626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital supply chain performance metrics: a literature review","authors":"Faisal Rasool, Marco Greco, M. Grimaldi","doi":"10.1108/MBE-11-2020-0147","DOIUrl":"https://doi.org/10.1108/MBE-11-2020-0147","url":null,"abstract":"\u0000Purpose\u0000In the previous decade, a substantial amount of research has been undertaken to measure the digitalized supply chain (DSC) performance. This paper aims to present a systematic literature review on DSC performance measurement metrics to apprehend current practices, recognize gaps and advocate future research itineraries.\u0000\u0000\u0000Design/methodology/approach\u0000To guarantee a replicable, rigorous and transparent research process, the authors used a systematic literature review methodology to synthesize the research. A combination of 25 keywords was used to obtain 248 scientific studies in the first step. The balance scorecard (BSC) model was used to categorize 299 gathered performance metrics into 4 BSC perspectives.\u0000\u0000\u0000Findings\u0000The review highlighted the need for qualitative performance measuring metrics for DSC. During the review, only one study was identified that primarily focused on developing performance metrics for DSC. Additionally, the review identified that metrics related to internal and financial perspectives received the most attention while the “growth and learning” perspective received the least attention. The review also identified that external partners, such as distributors and suppliers, were virtually ignored in previous literature.\u0000\u0000\u0000Originality/value\u0000Although numerous literature reviews have been conducted in the past on the performance measuring metrics for supply chain management, no literature review aiming to synthesize the measuring metrics for DSC has yet been undertaken.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41791041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Co-design-based learning for entrepreneurs in the digital age","authors":"G. Laptev, D. Shaytan","doi":"10.1108/MBE-11-2020-0158","DOIUrl":"https://doi.org/10.1108/MBE-11-2020-0158","url":null,"abstract":"Purpose\u0000The purpose of this paper is to adapt the design-based learning (DBL) approach for entrepreneurship education. Having in mind the aim to improve the innovative thinking competence of nascent entrepreneurs that operate at the fuzzy front end of innovation, the research identifies key characteristics of the co-design-based learning (Co-DBL) approach for nurturing entrepreneurs in the digital age.\u0000\u0000\u0000Design/methodology/approach\u0000The exploratory research is based on qualitative and quantitative analysis. To get feedback and to evaluate the progress of innovative thinking competence of Co-DBL participants, the pre- and post-co-design workshop surveys were administrated. The statistical analysis of the surveys was carried out to determine the effects of the Co-DBL.\u0000\u0000\u0000Findings\u0000The research has revealed key dimensions relevant to Co-DBL in entrepreneurial learning (features of the project, facilities for project activities, features of the teaching process, features of learning context and assessment) and found the corresponding characteristics. The results of the current study show the perspective of the suggested Co-DBL approach in entrepreneurial learning to improve creativity, analyticity, intuition and flexibility of thinking of nascent entrepreneurs.\u0000\u0000\u0000Originality/value\u0000This paper presents a new look at co-design that can be applied to entrepreneurship education to enhance innovative thinking, improve the ability of nascent entrepreneurs to identify and create opportunity and to tolerate ambiguity and conditions of uncertainty in the search and development of innovative solutions.","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41475047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A study on the relationship between project management competency, job performance and job motivation in e-commerce industry","authors":"Yi-Chang Lin","doi":"10.1108/MBE-10-2020-0144","DOIUrl":"https://doi.org/10.1108/MBE-10-2020-0144","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the relationship between project management competency, job motivation and performance in people engaged in electronic commerce (e-commerce). A questionnaire was developed for e-commerce workers in various professional aspects including business strategy planning, content management and design, sales services, marketing business sales, host settings, analysis and management. A total of 299 valid questionnaires were retrieved. Multiple regression analysis was applied to the testing and analysis on important competences for project management and the factors influencing job performance.\u0000\u0000\u0000Design/methodology/approach\u0000In this study, the related indexes are measured mainly through appropriate questionnaire design and the questionnaires were mainly distributed among employees and managers of the e-commerce enterprises. Tables 5–1 provide the personal profiles of the e-commerce personnel. A total of 350 questionnaires were distributed and 320 questionnaires were returned. After the 320 questionnaires were sorted and categorized, 21 incompletely-filled and invalid questionnaires were excluded, for a total of 299 valid questionnaires that were returned. Based on the quantitative data obtained from the returned valid questionnaires, files were created and statistical analyzes were conducted by the computerized statistical software statistical product and service solutions 21. According to the research question and nature of this study, the present study mainly adopted statistical methods, including descriptive statistical analysis, reliability analysis, Pearson’s correlation analysis and regression analysis.\u0000\u0000\u0000Findings\u0000The results suggested that the project management competency of those engaged in e-commerce had a positive influence on their work performance. The capabilities in the management of integration, scope and procurement were significantly important factors identified in this study. In addition, the internal and external motivations of those engaged in e-commerce had a positive influence on work performance, and thus, facilitated their influence on the project management competency. The results and statistical analysis could be a reference in e-commerce-related business management and serve as the basis for evaluation of the training of project management competencies for those engaged in e-commerce and further improvements of human capitals and corporate competitive advantages.\u0000\u0000\u0000Originality/value\u0000This study used literature on project management competence and job performance as a foundation; previous studies argue that project management competence has a positive correlation with job performance. Empirical results reveal that among the e-commerce personnel, most dimensions of project management competence are significantly correlated with job performance. This study reveals that stakeholder management competence, the newly introduced 10th dimension of project management competence, is also significantly ","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43613339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Innovation orientation and its relationship with business performance: moderating role of firm size","authors":"Rayees Farooq, Sandeep Vij, Jaspreet Kaur","doi":"10.1108/MBE-08-2020-0117","DOIUrl":"https://doi.org/10.1108/MBE-08-2020-0117","url":null,"abstract":"\u0000Purpose\u0000The study aims to test the relationship between innovation orientation (INO) and business performance. It also explores the moderating effect of firm size on the relationship between INO and business performance.\u0000\u0000\u0000Design/methodology/approach\u0000A purposive sample of 278 firms (manufacturing and service) was taken from the National Capital Region and the Punjab state of India. The survey questionnaire was administered to two to three managerial-level employees from each of the 278 firms. Exploratory and confirmatory factor analyses were used to validate the INO and business performance scales. The hypotheses were tested using multi-group moderation analysis and structural equation modeling.\u0000\u0000\u0000Findings\u0000The study shows that INO has a significant positive effect on business performance. The results have indicated that firm size (based on the number of employees) moderates the relationship between INO and business performance. However, firm size (based on investment) does not moderate the relationship between INO and business performance.\u0000\u0000\u0000Originality/value\u0000The study is an attempt to synthesize the fragmented results testing innovation–performance relationship using firm size as a moderator on the relationship between INO and business performance and provides insights for both academicians and practitioners.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46269273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring the impact of perceived service quality on insured and uninsured patients’ satisfaction","authors":"Swapnarag Swain, R. Singh","doi":"10.1108/MBE-06-2020-0095","DOIUrl":"https://doi.org/10.1108/MBE-06-2020-0095","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the difference in the pattern of influence of perceived service quality on insured and uninsured patients’ satisfaction levels.\u0000\u0000\u0000Design/methodology/approach\u0000This study follows a cross-sectional primary research design. A questionnaire survey method is implemented to collect primary data from 322 respondents who have received medical care during the past 1 year. A total of 168 respondents had a subscription to health insurance and 154 of them were without health insurance coverage. Data is analysed through factor analysis and multiple regression with SPSS-26.\u0000\u0000\u0000Findings\u0000This study identifies a critical difference in the pattern of influence of perceived service quality on patient satisfaction in the case of insured and uninsured patients. This difference is mainly related to the number of technical and functional service quality dimensions as significant predictors of insured and uninsured patients’ satisfaction.\u0000\u0000\u0000Originality/value\u0000The present study extends the existing body of knowledge related to perceived service quality and patient satisfaction with an interesting observation. Technical dimensions of perceived service quality act as equally important drivers of patient satisfaction in the case of both uninsured and insured patients. However, more number of functional service quality dimensions act as important drivers of patient satisfaction in the case of insured patients compared to uninsured patients. This serves as an important takeaway for health-care managers/administrators to identify areas of service quality need to be strengthened.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48345117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An investigation of antecedents and consequences of supplier integration: a study in Indian context","authors":"Nikhat Afshan, J. Motwani","doi":"10.1108/MBE-08-2019-0083","DOIUrl":"https://doi.org/10.1108/MBE-08-2019-0083","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to investigate the antecedents and outcomes of supplier integration. Based on an extensive literature review, the study has proposed a research model, which includes both the antecedents and consequences of supplier integration. The study has included contextual factors, namely, trust, relationship commitment to supplier and information technology (IT) for supplier as antecedents to supplier integration. The supplier-related performance outcome and financial performance of manufacturing firm has been modeled as outcome variables.\u0000\u0000\u0000Design/methodology/approach\u0000The proposed research model was tested on a sample of 166 manufacturing firms from India using structural equation modeling.\u0000\u0000\u0000Findings\u0000The results suggested that trust, relationship commitment to supplier and IT for supplier have a positive impact on supplier integration. The results further confirmed the positive impact of supplier integration on supplier-related performance outcome and supplier-related performance outcome on financial performance of the firm.\u0000\u0000\u0000Originality/value\u0000The study argues that the contextual factors (trust, relationship commitment to supplier and IT for supplier will facilitate the integration between manufacturing firms and their suppliers). Further, the study argues that the supplier integration would lead to specific performance outcome resulting from a high level of integration between manufacturer and their key suppliers and labeled it as supplier-related performance outcome (SRPO). The study conceptualizes and develops scale to measure SRPO and investigates the impact of SRPO on the financial performance of the manufacturing firm.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2021-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45632966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}