Measuring Business Excellence最新文献

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Investigation and modelling lean six sigma barriers in service industries: a hybrid ISM-Fuzzy MICMAC approach 服务业精益六西格玛壁垒的调查与建模:ISM-Fuzzy-MICMAC混合方法
IF 2.5
Measuring Business Excellence Pub Date : 2023-04-07 DOI: 10.1108/mbe-09-2022-0099
{"title":"Investigation and modelling lean six sigma barriers in service industries: a hybrid ISM-Fuzzy MICMAC approach","authors":"","doi":"10.1108/mbe-09-2022-0099","DOIUrl":"https://doi.org/10.1108/mbe-09-2022-0099","url":null,"abstract":"\u0000Purpose\u0000The success rate of Lean Six Sigma (LSS) in the service industries is dismally poor, and most organisations discontinue LSS initiatives prematurely. This paper aims to identify the LSS barriers (LSSBs) and analyse their interaction via a hierarchical model developed by using interpretive structural modelling (ISM) and Fuzzy Matriced Impacts Croise’s Multiplication Appliqué à un Classement (MICMAC). These allow the LSS execution and implementation to be much more effective and avoid the high cost of implementation.\u0000\u0000\u0000Design/methodology/approach\u0000A structural review of the literature and interviews with experts and professionals from the service industries in the UAE supplied data wherewith to identify LSSBs. Sixteen LSSBs were determined and analysed using ISM and the MICMAC approach to discover the strong drivers and highly dependent barriers. The Fuzzy set was included in the MICMAC analysis to obtain a more precise output and create an effective hierarchical model of the barriers.\u0000\u0000\u0000Findings\u0000The research findings suggest that the top barriers to LSS implementation in service industries are lack of top management commitment, lack of customer focus, resistance to change management and lack of alignment between the LSS and organisational strategy. A deeper analysis using the Fuzzy-MICMAC approach categorises these barriers on the basis of their driving power and dependency.\u0000\u0000\u0000Research limitations/implications\u0000The relationships between paired LSSBs were obtained through an experts’ interpretations of limited numbers in one country. Conducting a large-scale survey with a more comprehensive demographic or deep focus in one service industry might deepen our understanding of the interactions of LSSBs and models.\u0000\u0000\u0000Practical implications\u0000The developed ISM that model suggests that the dependencies and relationships among the barriers must be accurately determined so as to remove the collaborative effect of barriers on the implementation process is at the earliest opportunity. This would improve service companies’ competitive advantage and profitability, drive out waste and reduce the cost associated with poor quality. Similarly, academicians may advocate ways in various issues can contribute to improve LSSBs for amended LSS implementation now that business services are booming in the fourth industrial revolution.\u0000\u0000\u0000Originality/value\u0000The structural model was developed holistically on the basis of the inputs from practitioners and academicians to ensure its practical validity. Though the model has theoretical foundations, its practical applicability is a key factor in its development, so this approach was helpful for practitioner wanted to focus on removing the key dominant barriers and be able to deploy LSS concepts smoothly in service industries. The results support the proposition that top management is a crucial factor for LSS project implementation, whatever the complexity of the research methodology and the nature of the service industries.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47858833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The impact of interactions before, during and after meetings on meeting effectiveness: a coordination theory perspective 会前、会中和会后互动对会议有效性的影响:协调理论视角
IF 2.5
Measuring Business Excellence Pub Date : 2023-04-07 DOI: 10.1108/mbe-08-2021-0108
Pavel Král, Věra Králová, Petr Šimáček
{"title":"The impact of interactions before, during and after meetings on meeting effectiveness: a coordination theory perspective","authors":"Pavel Král, Věra Králová, Petr Šimáček","doi":"10.1108/mbe-08-2021-0108","DOIUrl":"https://doi.org/10.1108/mbe-08-2021-0108","url":null,"abstract":"\u0000Purpose\u0000Most studies on workplace meetings have examined them as physical gatherings but have not linked them to interactions before and after meetings. Drawing upon coordination theory, this study aims to examine the impact of interactions before, during and after meetings on meeting effectiveness.\u0000\u0000\u0000Design/methodology/approach\u0000A survey design was used, and regular workplace meeting attendees were recruited. A mediation model was developed to test the effect of interactions on perceived meeting effectiveness.\u0000\u0000\u0000Findings\u0000Interactions before meetings positively influenced attendee involvement during the meeting, and attendee involvement mediated the positive relationship between attendee interactions during the meeting and perceived meeting effectiveness. A novel finding of this study is that incorporating meeting outcomes in subsequent work positively influenced perceived meeting effectiveness because it fostered common understanding of the meeting agenda.\u0000\u0000\u0000Originality/value\u0000The present results link prior empirical findings on interactions before and during meetings to new predictions regarding the effect of interactions after meetings. Coordination theory expands current conceptualizations of workplace meetings by broadening the notion of meetings to cover a more extended period of interdependent interactions.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46677382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Analysing the role of available organisational slack resources in affecting environmental performance. A structural equation modelling approach 分析可用的组织闲置资源对环境绩效的影响。一种结构方程建模方法
IF 2.5
Measuring Business Excellence Pub Date : 2023-04-03 DOI: 10.1108/mbe-09-2022-0110
Gianluca Vitale, S. Cupertino, P. Taticchi
{"title":"Analysing the role of available organisational slack resources in affecting environmental performance. A structural equation modelling approach","authors":"Gianluca Vitale, S. Cupertino, P. Taticchi","doi":"10.1108/mbe-09-2022-0110","DOIUrl":"https://doi.org/10.1108/mbe-09-2022-0110","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the relationships between business slack resources and environmental performance and considers the possible effects that management commitment, corporate strategy to sustainability and innovation intensity can have on such interactions.\u0000\u0000\u0000Design/methodology/approach\u0000We performed partial least squares path modeling regressions on a sample of 697 non-financial listed companies worldwide, considering a time frame of 13 years.\u0000\u0000\u0000Findings\u0000Operational and financial slack resources are both detrimental to environmental performance in the short term. Nevertheless, financial slack resources are useful to boost innovation that enhances environmental performance. Environmental performance improvement seems to be more a matter of managerial commitment and strategic approach towards sustainability, rather than the availability of slack resources.\u0000\u0000\u0000Research limitations/implications\u0000Due to literature shortcomings on which effects slack resources can have on environmental performance, this paper sheds some light on the topic while also highlighting the role of management commitment, corporate sustainability strategy and innovation.\u0000\u0000\u0000Practical implications\u0000Managers should use financial slack resources in innovation activities to improve environmental performance. In doing so, they need to create retaining earnings to offset any costs using financial slack resources.\u0000\u0000\u0000Originality/value\u0000Adopting a holistic and net of endogeneity analytical perspective, this paper highlights some virtuous and critical interactions between the managerial commitment and strategic approach to sustainability, the availability of slack resources, innovation intensity and environmental performance to understand which aspects may foster or hinder the ecological transition of businesses.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42183712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Network management and value creation in strategic networks: evidence from Brazil 战略网络中的网络管理和价值创造:来自巴西的证据
IF 2.5
Measuring Business Excellence Pub Date : 2023-03-15 DOI: 10.1108/mbe-05-2022-0064
A. Azevedo, J. Boaventura, D. Wegner, Ernesto Giglio, C. Boari
{"title":"Network management and value creation in strategic networks: evidence from Brazil","authors":"A. Azevedo, J. Boaventura, D. Wegner, Ernesto Giglio, C. Boari","doi":"10.1108/mbe-05-2022-0064","DOIUrl":"https://doi.org/10.1108/mbe-05-2022-0064","url":null,"abstract":"\u0000Purpose\u0000Few studies have analysed how to actively manage strategic networks (SNs) to achieve individual and collective goals and create value. This paper aims to examine the influence of network management on the value created by SNs and the mediation role of resources and relationship quality.\u0000\u0000\u0000Design/methodology/approach\u0000The authors distributed a survey to 126 companies linked to SNs in the Brazilian information and communication technology sector. This study tested the hypothesized relationships using partial least squares structural equation modelling.\u0000\u0000\u0000Findings\u0000This study found that network management directly influences value creation. Furthermore, the exchange and combination of resources mediate the relationship between the two constructs. Surprisingly, the quality of the relationships does not mediate the relationship between management and the value created. However, it positively impacts the exchange and combination of complementary resources.\u0000\u0000\u0000Originality/value\u0000This study provides a new interpretation of the determinants of value creation in SNs. The results contribute to the theory by demonstrating that the relationship between network management and value creation is strengthened when the exchange and combination of resources between network participants occur. In turn, these are positively influenced by the quality of relationships established in the network, thus providing a new interpretation of the determinants of value creation in SNs.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41492772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Impact of knowledge management capabilities on organisational performance in construction firms: the mediating role of innovation 知识管理能力对建筑企业组织绩效的影响:创新的中介作用
IF 2.5
Measuring Business Excellence Pub Date : 2023-02-27 DOI: 10.1108/mbe-11-2021-0137
Hisham Idrees, Syed Arslan Haider, Jin Xu, Shehnaz Tehseen, Naveed Jan
{"title":"Impact of knowledge management capabilities on organisational performance in construction firms: the mediating role of innovation","authors":"Hisham Idrees, Syed Arslan Haider, Jin Xu, Shehnaz Tehseen, Naveed Jan","doi":"10.1108/mbe-11-2021-0137","DOIUrl":"https://doi.org/10.1108/mbe-11-2021-0137","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the mediating effect of innovation on the relationship between KM (KM) capabilities and organisational performance in the context of construction firms operating in Pakistan. Worldwide innovation predicts the performance of any firm. Today, the construction industry in Pakistan is booming, which reinforces the need for a study on innovation and KM in this sector.\u0000\u0000\u0000Design/methodology/approach\u0000This empirical study uses a correlational research design. An online survey questionnaire was used as a data collection method. Through convenient sampling, the sample comprised 277 employees from different construction firms working under the Defence Housing Authority (a construction company operating in major cities) in Pakistan. Data were analysed through partial least squares-structural equation modelling (Smart PLS-SEM version 3) to assess the hypothesis.\u0000\u0000\u0000Findings\u0000Data analysis reveals that KM dimensions, knowledge acquisition, application and protection positively and significantly influence organisational performance; however, knowledge conversion is insignificant. Furthermore, innovation positively and substantially mediates the relationship between knowledge acquisition, application, protection, organisational performance and the insignificant terms of knowledge conversion.\u0000\u0000\u0000Research limitations/implications\u0000This study is limited to the construction industry, and future research should be conducted on larger scales for better generalisation. Other mediators between KM and organisational performance (i.e. organisational complexity, workplace environment, employee knowledge-sharing attitude) should be investigated.\u0000\u0000\u0000Practical implications\u0000These results are crucial and encourage managers in the construction industry, especially from a developing country like Pakistan, to understand the importance of innovation, the application of KM and the essential role it has in boosting business performance.\u0000\u0000\u0000Originality/value\u0000This research contributes to the scholarly debate on the mediating role of innovation in the relationship between KM and organisational performance. It also expands the literature on KM through an empirical investigation on the innovation of the construction industry in Pakistan from a management perspective.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47036417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The landscape of “quality circles for education” – a structured analysis “教育质量圈”景观——结构化分析
IF 2.5
Measuring Business Excellence Pub Date : 2023-02-08 DOI: 10.1108/mbe-09-2022-0105
Sajed M. Abukhader
{"title":"The landscape of “quality circles for education” – a structured analysis","authors":"Sajed M. Abukhader","doi":"10.1108/mbe-09-2022-0105","DOIUrl":"https://doi.org/10.1108/mbe-09-2022-0105","url":null,"abstract":"\u0000Purpose\u0000Quality circles (QCir) method is one tool of favorable effects on organisational change. However, usage of the QCir method for the development of education is still a perplexing, scattered and scarcely attended domain. This paper aims at defining boundaries of categories of topics that could be considered relevant discussions to this domain.\u0000\u0000\u0000Design/methodology/approach\u0000With the basis of Soft Systems Methodology theory and concept development research method, this paper structured a taxonomy of categories of topics. Additionally, this paper afterwards performed a structured analysis, based on the taxonomy, of the total literature relevant to the “quality circles for education” domain.\u0000\u0000\u0000Findings\u0000The results revealed that this line of interest, although limitedly researched, is still alive today, and not dead as was claimed in some studies. However, the core and amount of empirical evidence is yet insufficient for the necessary progress of knowledge of this domain due to the type of research methods used most of the time. Also, fortunately, because of the tabulated structure, the analysis clearly showed the niche topics under this area that are ripe ground for new research. Furthermore, this paper has shed light on another possible future line of research that plugs this domain into a set of synonym circles used in the pedagogy realm.\u0000\u0000\u0000Originality/value\u0000This paper introduced land marks and border for a subject that was left limitedly visited and scattered for some time, although it was positively praised in several studies. This paper developed a taxonomy as well as drawn the landscape of the subject via performing a comprehensive structured analysis of the relevant literature.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45783574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Knowledge transferring and conversion in the early stage of collaborative product design by entrepreneurial teams 创业团队协同产品设计早期的知识转移与转化
IF 2.5
Measuring Business Excellence Pub Date : 2022-11-09 DOI: 10.1108/mbe-02-2022-0028
G. Laptev, D. Shaytan
{"title":"Knowledge transferring and conversion in the early stage of collaborative product design by entrepreneurial teams","authors":"G. Laptev, D. Shaytan","doi":"10.1108/mbe-02-2022-0028","DOIUrl":"https://doi.org/10.1108/mbe-02-2022-0028","url":null,"abstract":"\u0000Purpose\u0000The purpose of the study is to discover a model of knowledge conversion and knowledge transferring/sharing barriers in an entrepreneurial team (ET) working with innovative users at the early and fuzzy front end (FFE) stage of collaborative product design (Co-PD) process.\u0000\u0000\u0000Design/methodology/approach\u0000The exploratory research framework included sampling, data collection and data analysis, through sequential levels of categorizations, undertaken jointly with constant comparative analysis. The sample frame is the pool of ETs/startups from university business accelerators that carry out Co-PD at the FFE stage. The research survey is based on observations of the collaborative ETs activities, questionnaires and in-depth interviews with them. The research was conducted on individual and team levels when Co-PD process and ET activities were in progress.\u0000\u0000\u0000Findings\u0000This study identified specific set of concepts of knowledge conversion and transferring/sharing and their barriers that reflect specificity of Co-PD processes at the FFE stage in collaborative ETs. The discovered conversion process is represented by the socialization, externalization and internalization, three-mode knowledge conversion model. The significance of barriers and frequency of their occurrence were measured in knowledge transferring/sharing in collaborative ETs on individual and team levels.\u0000\u0000\u0000Originality/value\u0000This study shows novel insights into how knowledge transfers/shares and converts in the context of ET working with innovative users in Co-PD process at the FFE stage.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45776677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Contemporary challenges in the European pharmaceutical industry: a systematic literature review 欧洲制药业的当代挑战:系统的文献综述
IF 2.5
Measuring Business Excellence Pub Date : 2022-11-08 DOI: 10.1108/mbe-09-2021-0112
Arif Ibne Asad, B. Popesko
{"title":"Contemporary challenges in the European pharmaceutical industry: a systematic literature review","authors":"Arif Ibne Asad, B. Popesko","doi":"10.1108/mbe-09-2021-0112","DOIUrl":"https://doi.org/10.1108/mbe-09-2021-0112","url":null,"abstract":"\u0000Purpose\u0000The COVID-19 pandemic creates inefficiencies in the health-care system by having devastating consequences. It has demonstrated how inefficiencies in the health system can have a significant impact on social cohesion, economic growth and public confidence in government. The main purpose of this study is to explore the contemporary challenges faced by the pharmaceutical industry in Europe.\u0000\u0000\u0000Design/methodology/approach\u0000This study used a systematic literature review method and adopted inclusion and exclusion criteria after constructive reviews of articles from Web of Science and Scopus databases along with the ranked journals in the Chartered Association of Business Schools to search the following key terms “challenges in the European pharmaceutical industry” during the period from 2011 to 2022. The terms are set to be searched in the publications’ titles, abstracts and keywords.\u0000\u0000\u0000Findings\u0000This study reviewed 57 papers, and the systematic review revealed the vulnerability of the European pharmaceutical industry, such as the default patent system, ineffective research and development, debate on the role of alliances, low level of expertise in the European health-care system, pharmaceutical supply chain management and other issues.\u0000\u0000\u0000Research limitations/implications\u0000This study suggests that future research may explore the challenges of multisectoral and cross-country perspectives to get a better understanding, and for the long-term sustainability of public pharmaceutical spending, new models of enhancing research investments are needed, and Europe can still play a leading role in its tradition structure within capturing innovative ideas.\u0000\u0000\u0000Practical implications\u0000It provides new useful insights to policymakers, global leaders and managers to devise policies to achieve a performance-oriented culture in their institutions and firms.\u0000\u0000\u0000Social implications\u0000The pharmaceutical sector has recognized the influence of social determinants of health. It moves toward sustained sound health of people to have a flourishing pharmaceutical sector.\u0000\u0000\u0000Originality/value\u0000There is an insufficient study on the contemporary challenges of the European pharmaceutical industry. This study presents the argument that earlier studies ignored the contemporary issues facing the European pharmaceutical industry from a comprehensive and wider angle. In addition, the COVID-19 pandemic is a recent occurrence, and it causes inefficiency in the health-care sector, where the pharmaceutical industry plays a crucial role; importantly, this topic is emerging and underresearched in the existing literature. There is also a lack of systematic literature review studies in this field.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44818042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Implementing business excellence models in Saudi nonprofit organizations and the impact of human resources availability 在沙特非营利组织中实施卓越商业模式以及人力资源可用性的影响
IF 2.5
Measuring Business Excellence Pub Date : 2022-10-21 DOI: 10.1108/mbe-01-2022-0008
Osama Salih, R. Dolah
{"title":"Implementing business excellence models in Saudi nonprofit organizations and the impact of human resources availability","authors":"Osama Salih, R. Dolah","doi":"10.1108/mbe-01-2022-0008","DOIUrl":"https://doi.org/10.1108/mbe-01-2022-0008","url":null,"abstract":"\u0000Purpose\u0000This study aims to help nonprofit organizations (NPOs) implement business excellence models (BEMs). The authors identify and rank critical success factors and barriers to implementing BEMs among NPOs in Saudi Arabia and investigate the impact of human resources availability on BEM implementation in these organizations.\u0000\u0000\u0000Design/methodology/approach\u0000Based on the review of relevant literature, the authors designed a questionnaire completed by 138 NPOs. Factor analysis was used to measure and rank the criticality of success factors and barriers to BEM implementation. A Kruskal–Wallis nonparametric test was conducted to compare answers across groups classified by the number of full-time employees in the organization.\u0000\u0000\u0000Findings\u0000The study identifies the five most critical success factors for implementing BEMs in Saudi NPOs: data analysis and reporting capabilities, effective organizational communication, implementation strategy and approach, use of benchmarking and adoption of a clear governance framework. The five most critical barriers to implementing BEMs are the lack of a culture of continuous improvement, organizational strategy, qualified employees, customer orientation and clear organizational roles and responsibilities. The number of full-time employees in Saudi NPOs does not significantly impact the success or failure of implementing BEMs.\u0000\u0000\u0000Originality/value\u0000This paper is a continuation of research that aims to increase BEM adoption among NPOs, including micro-NPOs, in Saudi Arabia and, by extension, other countries.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44069232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Facilitating performance measurement and management through digital business strategy 通过数字化业务战略促进绩效评估和管理
IF 2.5
Measuring Business Excellence Pub Date : 2022-10-04 DOI: 10.1108/mbe-01-2022-0015
Mira Holopainen, Minna Saunila, Juhani Ukko
{"title":"Facilitating performance measurement and management through digital business strategy","authors":"Mira Holopainen, Minna Saunila, Juhani Ukko","doi":"10.1108/mbe-01-2022-0015","DOIUrl":"https://doi.org/10.1108/mbe-01-2022-0015","url":null,"abstract":"\u0000Purpose\u0000This study aims to focus on the connection between digital business strategy and performance measurement and management (PMM).\u0000\u0000\u0000Design/methodology/approach\u0000The implications of digital business strategy and its dimensions with regard to PMM were investigated through a survey. The survey questionnaire provided 202 valid cases with a focus on senior management of small- and medium-sized enterprises. Strategic dimensions were identified from the literature on management in the context of digitalization to build a theoretical framework that highlights the mechanisms that companies should focus on when managing and implementing digital technologies successfully.\u0000\u0000\u0000Findings\u0000The aspects that comprise digital business strategy are grouped into five major dimensions: technological understanding, goals, resources, management and responsibilities. The study reveals a direct and positive relationship between goals and management related to digital business strategy and PMM.\u0000\u0000\u0000Research limitations/implications\u0000The study contributes to the existing PMM literature in the context of digitalization.\u0000\u0000\u0000Practical implications\u0000The results indicate that if a company has excellent goals and management with regard to its digital business strategy, it uses PMM in a more successful and effective way.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this study is among the first to examine PMM in terms of managing digital business strategy by trying to determine the extent to which the elements of digital business strategy can be integrated effectively into PMM.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46818600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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