{"title":"Tourist's perceptions on man-made elements, natural elements and community support on rural tourism destination competitiveness","authors":"Chee-Hua Chin, M. Lo","doi":"10.1504/IJLTM.2017.10007472","DOIUrl":"https://doi.org/10.1504/IJLTM.2017.10007472","url":null,"abstract":"Modern-day tourists are becoming more demanding than ever and this has increased the competition in tourism industry. Based on the tourists' perceptions, it is crucial to recognise the key success factors that act as the ultimate driving forces that will undeniably help in the development of the tourism especially the rural destinations in order to stay relevant. The purpose of this study is to examine and identify the key success factors that will contribute to the development of tourism destinations competitiveness from the tourists' perspectives. A total of 309 respondents comprising of tourists from Sarawak, Malaysia had volunteered to take part in this survey. The SmartPLS 2.0 (M3) is used to assess the developed model based on path modelling followed by bootstrapping. Interestingly, the findings revealed that the tourists' concerns are focused on the accessibility quality, accommodation, entertainment, tourism infrastructure and community support for the development of tourism destination competitiveness.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124424444","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How perceived risk influences image and loyalty relationship in a tourist destination? an Indian perspective","authors":"H. Chahal, A. Devi","doi":"10.1504/IJLTM.2017.10005601","DOIUrl":"https://doi.org/10.1504/IJLTM.2017.10005601","url":null,"abstract":"The objective of this paper has two folds. First, to examine the influence of perceived risk on destination image (cognitive, affective and unique image) and second, to analyse the impact of destination image on tourist satisfaction and destination loyalty in context of adventurous destination, i.e., Ladakh region of J&K state, India. The data were gathered from 151 domestic tourists, selected using judgemental sampling. The findings of the study reveal that perceived risk has direct as well as indirect positive influence on overall destination image, specifically on cognitive, affective and unique image of the destination. Further, findings of the study demonstrate that attraction, accessibility, accommodation and ancillary service attributes significantly contribute to cognitive image, unique image and tourist satisfaction, while they insignificantly contribute to affective image. Furthermore, the study also confined the significant influence of destination image on destination loyalty. By understanding the quality of destination attributes and their impact (direct and indirect) on destination image, various risk perceptions (among tourists) were associated with Ladakh destination. Destination marketing organisations (DMOs) can design appropriate various marketing strategies to increase the level of tourist satisfaction and to build long-lasting destination image and destination loyalty.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"2014 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114518536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Satisfaction of foreign tourists in Ethiopia: using holiday satisfaction model","authors":"Wassie Getahun, R. Dhaliwal","doi":"10.1504/IJLTM.2017.084641","DOIUrl":"https://doi.org/10.1504/IJLTM.2017.084641","url":null,"abstract":"This study was designed to investigate the satisfaction level of foreign tourists in Ethiopia and identify the underlying dimensions of destination attributes of Ethiopia. An exploratory study was carried out in three world heritage sites inscribed by UNESCO and 286 tourists were included in the study. Descriptive statistics, paired sample t-test and exploratory factor analysis were used. The findings show that in 11 out of 25 positive attributes, the performance ratings were significantly higher than the expectations of holidaymakers. However, foreign tourists were dissatisfied with six out of eight negative destination attributes. The findings indicate that Attraction sites and history and Leisure activities and facilities were the two most important dimensions of destination attributes of Ethiopia. The implications will help destination managers to realise the level of tourists' satisfaction and improve certain attributes and areas where dissatisfaction was observed.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"90 6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120893742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shida Irwana Omar, Sulisa Mohd Paisar, B. Mohamed, A. Abukhalifeh
{"title":"Expectations and experiences gap for Penang Island tourists: an application of the HOLSAT model","authors":"Shida Irwana Omar, Sulisa Mohd Paisar, B. Mohamed, A. Abukhalifeh","doi":"10.1504/IJLTM.2017.10005604","DOIUrl":"https://doi.org/10.1504/IJLTM.2017.10005604","url":null,"abstract":"This study adapted the holiday satisfaction model to assess the satisfaction level of tourists in Penang Island, Malaysia, with regards to 20 holiday attributes, by measuring the gap between experiences and expectations of the same attributes. The attributes were categorised into four groups, namely accessibility, accommodation, tourist amenities, and food/meals. The results were drawn from a questionnaire survey of 4,170 tourists who visited Penang Island in 2014. The data were analysed quantitatively using matrices. The mean score of expectations was then plotted onto a two-dimensional axis against the mean score of experiences. The significance of the results was determined using the paired t-test at a scale of 1:1000. The patterns of tourist satisfaction and dissatisfaction were detected and findings provided important insights for tourism stakeholders to take measures to provide better services and facilities to improve the experience of tourists visiting the island.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132590713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Urbanisation impact on recreational development in Ado-Ekiti, Ekiti State Nigeria","authors":"Sanmi Adeoti, T. B. Akintunde","doi":"10.1504/IJLTM.2017.084642","DOIUrl":"https://doi.org/10.1504/IJLTM.2017.084642","url":null,"abstract":"As cities urbanised, more people seek ways to relax (recreate) at the end of the day's activities and during holiday. In fact, the increasing population growth of Nigerian cities of which Ado Ekiti is not exceptional has no doubt led to increase in quest for recreational facilities by the urban dwellers and travellers, in spite of demand of more land spaces for other land uses development. In order to ascertain the level of desirability of recreational development, the study involved collection of primary data through observation, oral interview and questionnaire to identify the various existing recreational facilities. The collected data were subjected to descriptive and inferential statistics analysis. The result reveals a tremendous increase in the numbers of recreational facilities over time and high relationship between urban growth and recreational development. As a recommendation, government is advised to come out with policy guidelines for recreation leisure and tourism in the country.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134071312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reflections from Elephant1 to Lion2: the critical impact factors on Indian tourist's loyalty to Sri Lanka","authors":"R. Ranasinghe, Li Cheng","doi":"10.1504/IJLTM.2017.10005613","DOIUrl":"https://doi.org/10.1504/IJLTM.2017.10005613","url":null,"abstract":"Historical and cultural bonds that reflect psychological tendencies are critical amidst fierce competition in destination marketing. This study examines antecedents of destination loyalty between two nations with escalating cultural and historical acquaintances. It raises concerns on how perceived attractiveness, quality, value, risk and satisfaction influence on tourists' destination loyalty. Survey is fielded in post-war tourism development context of Sri Lanka focusing on Indian tourists. Partial least square path modelling was applied to test the hypothesised relationships. Findings validate theoretical assumptions that above variables are significant determinants of destination loyalty. Integrated construct for perceived risk indicated a significant negative relationship with satisfaction while perceived value showed a significant positive relationship with satisfaction. Satisfaction revealed a greater impact on destination loyalty sustained by latent variables. Theoretical and empirical implications in support of destination marketing literature and national tourism marketing exertions are discussed based on the 29 indicators identified in refined model.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121335884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Alonso, Nikolaos Sakellarios, Chris N Jones, Leonard Cseh, S. Cooper
{"title":"'Value for money' and the restaurant experience: a case study of supply and demand stakeholders","authors":"A. Alonso, Nikolaos Sakellarios, Chris N Jones, Leonard Cseh, S. Cooper","doi":"10.1504/IJLTM.2016.077129","DOIUrl":"https://doi.org/10.1504/IJLTM.2016.077129","url":null,"abstract":"Using the case of a training restaurant open to paying guests, this study compares the perceptions of two groups of stakeholders with regard to different factors of the dining experience. The first group represents the supply side and is composed of 73 students involved in the preparation and delivery of menu dishes, while the demand side consists of 222 guests of the training restaurant. Both groups' level of agreement was similar when they identified gaps regarding the restaurant's performance in terms of decor, design, lighting and background music. The groups, however, differed in their perceptions of other elements, most notably regarding the selection of beverages, and the entertainment aspect of the dining experience (e.g., deboning fish in front of guests), with students clearly in lesser agreement. Overall, the study's findings demonstrate that involving different groups of stakeholders to evaluate the restaurant's performance could potentially enhance the dining experience.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125983457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Shopping malls and commercial strips: an examination of factors affecting shoppers behaviour in Kuwait","authors":"M. Bagnied, H. Cader","doi":"10.1504/IJLTM.2016.077141","DOIUrl":"https://doi.org/10.1504/IJLTM.2016.077141","url":null,"abstract":"Traditional malls are as popular as the modern malls in Kuwait. In this study, the authors examine the shopping orientation and patronage of mall shoppers in Kuwait. A sample of about 2,500 consumers was surveyed and the survey was focused on the factors that influence shopping behaviour. The result of the study shows that females and younger respondents tend to favor modern shopping malls over traditional malls. Mall preference was based on the availability of different shops followed by nice environment. Advertising was found to be the major influence in selecting products and services, while the importance of family, peers, and friends came second followed by price. In Kuwait, most people shop for quality and value rather than price.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130919018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"User value for Kumasi zoological garden, Ghana","authors":"Kwasi Larnyoh, D. Awunyo-Vitor","doi":"10.1504/IJLTM.2016.077153","DOIUrl":"https://doi.org/10.1504/IJLTM.2016.077153","url":null,"abstract":"This study identifies factors influencing the demand for recreation at the Kumasi zoological garden and estimates the consumer surplus for users. An onsite survey was conducted with the aid of a questionnaire to collect data from visitors to the zoo. Two stage least square (2SLS) and ordinary least square (OLS) regression was performed in a double log functional form. The result reveals that socioeconomic factors significantly influence visitation to the zoo. In addition, adult visitors enjoy a consumer surplus of GH¢29.21 per annum. Student visitors enjoy a consumer surplus of GH¢17.22. This suggests that the actual price paid by visitors to the Kumasi Zoo understates the true value they attach to such a visit. The study concluded that travel costs influence a visitor's decision to visit the Kumasi Zoo and that, generally, visitors are willing to pay a higher amount to enjoy the services of the zoo than they actually pay as gate fees. The study recommends an increment in gate fees for adults and students.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131915987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Destination image: scale validation and measurement invariance analysis","authors":"Anupriya Kaur, Abhilasha Chauhan, Y. Medury","doi":"10.1504/IJLTM.2016.077127","DOIUrl":"https://doi.org/10.1504/IJLTM.2016.077127","url":null,"abstract":"Despite increased attention and relevance drawn by 'destination image' as a key aspect of destination marketing, it has been an under-researched area in Indian tourism literature. Consequently, no previous Indian research exists which provides a pragmatic and explicit approach to capture the destination image of tourism destinations in India. This research surveyed 853 respondents and assessed the psychometric properties of the destination image scale across five tourism destinations in India by using the framework on destination image scale from the extant literature. Structural equation modelling was employed as the main method of analysis in this study. The scale demonstrated appropriate reliability and validity. Next, a multigroup analysis of invariance was performed on the five samples. The results show that configural invariance and metric invariance were fully supported while scalar invariance was partially supported with model improvement processes, suggesting that the modified 25-item measure of the destination image scale may be robust across destinations and can be employed in Indian research settings.","PeriodicalId":162328,"journal":{"name":"International Journal of Leisure and Tourism Marketing","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134259004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}