2010 Fourth UKSim European Symposium on Computer Modeling and Simulation最新文献_第9页

The Impact of Multichannel Customer Management on e-CRM 多渠道客户管理对e-CRM的影响

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.108

A. Ashouri, Alireza Faed

{"title":"The Impact of Multichannel Customer Management on e-CRM","authors":"A. Ashouri, Alireza Faed","doi":"10.1109/EMS.2010.108","DOIUrl":"https://doi.org/10.1109/EMS.2010.108","url":null,"abstract":"One of the integral necessities of an acknowledged e-CRM resolution is the challenge of consolidating all pertained client information into a single aspect. To achieve this, it is essential to generate a multichannel for transferring legitimate data that can take information from any of the identified customer sources and merge this into multiple strata and colonize the single prospect. CRM can interact within a company in various ways and the internet does have the ability to create a flow in interactions and transactions. Besides, today the experience element plays a significant function in boosting a company's prospects. Moreover, the internet provides connectedness among customers' touch points. So, it is best to integrate Customer relationship management with the internet first to identify various multi-channels. A multichannel strategy is one that provides abundant customer touch-points and makes the web site more friendly for employees and customers. Multichannel consolidation is deemed as one of the most versatile procedures in CRM strategy enhancement. In this paper we aim at drawing a conceptual framework to illustrate, how to plan for sale and after sale service, recognize the problems; catch customer touch points and deliver the best experience for the customers. Eventually, using multichannel customer management, the company can consolidate the data and assess it more efficiently. Using questionnaires and 5-point liket scale, we assess the data.","PeriodicalId":161746,"journal":{"name":"2010 Fourth UKSim European Symposium on Computer Modeling and Simulation","volume":"162 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127410993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Quality Function Deployment Inspired Mathematical Model for Optimal Allocation of the Promotional Budget 基于质量功能展开的促销预算优化分配数学模型

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.25

G. E. Khayat, L. Bacali, A. Bodea

引用次数: 0

Finite Element Simulation of Hot Cross Wedge Rolling of Steel Products 钢产品热楔横轧的有限元模拟

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.97

O. Toscanelli, V. Colla, Z. I. Olano

引用次数: 0

Electronic Program Guide for RF Fed TV Channels 射频馈电电视频道电子节目指南

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.37

T. Chattopadhyay, S. Dey, Pritha Bhattacharya, A. Pal

{"title":"Electronic Program Guide for RF Fed TV Channels","authors":"T. Chattopadhyay, S. Dey, Pritha Bhattacharya, A. Pal","doi":"10.1109/EMS.2010.37","DOIUrl":"https://doi.org/10.1109/EMS.2010.37","url":null,"abstract":"Electronic Program Guide (EPG) is a feature where the program schedule of the channel is shown as a blended text over the video of the channel user is viewing. In case of STB the hardware is aware of which channel it is tuned to and so its possible to show EPG information easily. But in India where, still 93% of total TV viewers are watching TV from Radio Frequency fed cable, it becomes a challenge to provide EPG, this is because the service providers do not telecast a particular channel in a particular frequency. So in such a scenario, it is not possible to provide EPG easily. In this paper authors have proposed a system that facilitates showing EPG information even in case of RF fed TV. This works by recognizing the channel by identifying the logo of the channel. After the channel is identified, the EPG is obtained by looking up the URL of the particular channel. The EPG is obtained from the URL. The EPG is finally rendered on the video of the channel. The system is developed on a DSP platform that can recognize the channel within a delay of 2 seconds after changing the channel. The system works with 100% accuracy for the channels whose channel logos never disappear from the video. The system cannot work when there is no channel logo in the video which sometimes happen in India when advertisements are shown.","PeriodicalId":161746,"journal":{"name":"2010 Fourth UKSim European Symposium on Computer Modeling and Simulation","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131911281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Modeling Network Protocol Overhead for Video 视频网络协议开销建模

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.68

J. McAlarney, Rami Haddad, M. Mcgarry

引用次数: 4

A Conceptual Framework for Object-oriented Design Assessment 面向对象设计评估的概念框架

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.26

C. Serban

{"title":"A Conceptual Framework for Object-oriented Design Assessment","authors":"C. Serban","doi":"10.1109/EMS.2010.26","DOIUrl":"https://doi.org/10.1109/EMS.2010.26","url":null,"abstract":"Nowadays software systems have a continuous evolution, being enhanced, modified and adopted to new requirements. The code becomes more and more complex and drifts away from its original design. One of the first steps in maintaining an object-oriented system is to assess its design, repeatedly throughout the system development lifecycle. Early identification of those parts of the system that need to be reviewed, ensures a more stable design of the successive versions, hindering errors propagation. The main objective of this research is to define a conceptual framework concerning object-oriented design (OOD) assessment. The proposed evaluation methodology is based on metrics and uses fuzzy analysis for the interpretation of the obtained measurement results. This work could pave the way for providing a complex evaluation methodology through the four layers of abstraction: a meta-model for OOD assessment, defined in a standard terminology and formalism using algebraic knowledge, a library of OOD metrics definitions, setting the assessment objectives and a method for the assessment results interpretation. Furthermore, the proposed model is general and scalable and allows other properties and interactions to be added.","PeriodicalId":161746,"journal":{"name":"2010 Fourth UKSim European Symposium on Computer Modeling and Simulation","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130835542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Security Enhancement Protocol in SMS-Banking using Digital Watermarking Technique 基于数字水印技术的短信银行安全增强协议

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.107

Md. Nazmus Sakib, A. Sazzad, S. Alam, C. Shahnaz, S. Fattah

引用次数: 4

P2P File-Download Control Method Associated with Router Network Parameters 与路由器网络参数关联的P2P文件下载控制方法

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.90

M. Kawarasaki, Kei Suzuki, Go Itoh

引用次数: 2

A Universal Generating Function Approach for Redundancy Optimization for Hot-Standby Multi-State Series Parallel k-out-of-n Systems 热备多状态串联并联k-out- n系统冗余优化的通用生成函数方法

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.46

V. Ebrahimipour, M. Sheikhalishahi, B. Maleki-Shoja, M. Goldansaz

引用次数: 7

An Embedded Platform for Intelligent Traffic Control 一种嵌入式智能交通控制平台

2010 Fourth UKSim European Symposium on Computer Modeling and Simulation Pub Date : 2010-11-17 DOI: 10.1109/EMS.2010.96

V. Sehgal, Samruddh Dhope, Prince Goel, Japinder Singh Chaudhry, Prince Sood

{"title":"An Embedded Platform for Intelligent Traffic Control","authors":"V. Sehgal, Samruddh Dhope, Prince Goel, Japinder Singh Chaudhry, Prince Sood","doi":"10.1109/EMS.2010.96","DOIUrl":"https://doi.org/10.1109/EMS.2010.96","url":null,"abstract":"Safety and comfort of road users is fast becoming a matter of grave concern. The number of accidents on roads has shot up greatly with the increase in vehicle traffic, so has the race to build a safer and much more reliable system for traffic control and management. Traffic management rides on an extremely balanced equation. A change in timing of Traffic lights has adverse effects on traffic. A change applied too early may lead to congestion on other roads and a change too late may wreak havoc, long traffic jams, instance of road rage, accidents etc. The ideal automated traffic signal is yet to be built. This report presents an adaptive traffic control system where the traffic load is continuously measured by sensors connected to a micro controller-based system. The traffic lights of an area are interconnected with a communication network through which traffic load and synchronization information is exchanged. As a result, the duration of each traffic light cycle changes dynamically. This means that the timing of the traffic light changes according to the load, the side with the greatest load is given time wise priority.","PeriodicalId":161746,"journal":{"name":"2010 Fourth UKSim European Symposium on Computer Modeling and Simulation","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122615831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14