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Training for Quality最新文献

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New developments in training teams effectively 有效培训团队的新进展
Training for Quality Pub Date : 1996-03-01 DOI: 10.1108/09684879610112819
M. Switzer, B. Kleiner
{"title":"New developments in training teams effectively","authors":"M. Switzer, B. Kleiner","doi":"10.1108/09684879610112819","DOIUrl":"https://doi.org/10.1108/09684879610112819","url":null,"abstract":"Highlights some of the new techniques being implemented across the USA in the area of team training. Some are revolutionary but some are just fine tuning on already successful methods. Gives suggestions for trainers on how to deal with resistant, reluctant or resentful trainees. Reviews the methods used at one firm to train its trainers, and at another where a company‐wide policy was adopted to create a new value‐added training system. Concludes that some of the most effective training techniques are not new ‐ merely the application of old‐fashioned common sense to training problems.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131564298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
A model of service quality for training 培训服务质量模式
Training for Quality Pub Date : 1996-03-01 DOI: 10.1108/09684879610112828
Les Galloway, S. Ho
{"title":"A model of service quality for training","authors":"Les Galloway, S. Ho","doi":"10.1108/09684879610112828","DOIUrl":"https://doi.org/10.1108/09684879610112828","url":null,"abstract":"Defining “quality” can be confusing. There are numerous possible interpretations, especially in the service sector. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality based around operational issues, directly relevant to issues of staff skills and training; and based on three dimensions of outcome/process, hard/soft and objective/subjective, giving a total of eight service types. Developed from survey data and in‐depth interviews with staff and customers carried out within retail banking, it is suggested that the operations orientation makes it universally acceptable. Concludes that the benefits to the organization from a correct match between staff skills and customer expectations include a higher and more consistent perceived quality by customers, and, very probably, a greater level of job satisfaction among staff.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131600478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 35
The Japanese 5‐S practice and TQM training 日本5‐S实践与TQM培训
Training for Quality Pub Date : 1995-12-01 DOI: 10.1108/09684879510098222
S. Ho, S. Cicmil, Christopher K. H. Fung
{"title":"The Japanese 5‐S practice and TQM training","authors":"S. Ho, S. Cicmil, Christopher K. H. Fung","doi":"10.1108/09684879510098222","DOIUrl":"https://doi.org/10.1108/09684879510098222","url":null,"abstract":"Workplaces in Japan are well‐known for their cleanliness and orderliness. This results from the Japanese emphasis on training and discipline. The logic behind the 5‐S practice is that organization, neatness, cleanliness, standardization and discipline at the workplace are basic requirements for producing high quality products and services, with little or no waste, while maintaining high levels of productivity. Outlines results of an intensive questionnaire survey on about 3,000 companies in the UK and 200 leading companies in Japan with a response rate of about 12 per cent. Aims to determine whether the Japanese 5‐S practice has a significant contribution to the successful total quality management (TQM) implementation. The main finding from the 205 manufacturing and 106 services firms in the UK as well as 16 leading companies from Japan is that the 5‐S provides an essential total quality environment which is an important base for implementing TQM successfully. Inevitably, TQM training policy should incorp...","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134040498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 94
ISO 9000 – what it means to international business today iso9000 -它对当今国际商业的意义
Training for Quality Pub Date : 1995-12-01 DOI: 10.1108/09684879510098213
T. Masternak, B. Kleiner
{"title":"ISO 9000 – what it means to international business today","authors":"T. Masternak, B. Kleiner","doi":"10.1108/09684879510098213","DOIUrl":"https://doi.org/10.1108/09684879510098213","url":null,"abstract":"Based on the idea that promoting standardization will encourage the international exchange of goods and services, ISO 9000 is a series of internationally accepted standards which companies use to develop quality management systems and quality improvement processes. It has fast become a customer‐driven prerequisite for supplying goods and services to many businesses in the European Community (EC). Obtaining ISO 9000 certification is not a trivial process. It requires a significant investment in money and time, as well as management’s commitment. Even with the proper resources, US companies are having some difficulties in obtaining certification due to the abundance of ill‐qualified ISO registrars and consultants. But when a company does obtain its certification, it is another cleared hurdle in the race to win new business in the ever expanding arena of international business.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123229189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Winners or losers? Ranking or co‐operation? 赢家还是输家?排名还是合作?
Training for Quality Pub Date : 1995-12-01 DOI: 10.1108/09684879510098196
P. Bowen
{"title":"Winners or losers? Ranking or co‐operation?","authors":"P. Bowen","doi":"10.1108/09684879510098196","DOIUrl":"https://doi.org/10.1108/09684879510098196","url":null,"abstract":"Raises the question why society relies on ranking and grading from the first day of school, through the educational system, into the working environment. Goes on to discuss the effects of extrinsic forces on intrinsic attributes and describes and assesses the concerns/views of theorists such as Deming, Latzko and Bramham. Ranking affects us all throughout the whole western world. Indeed it is pervasive throughout the world. Ranking is a fundamental cornerstone of the present education system and is being further developed within organizations by means such as performance appraisal, target setting, merit system, etc. Suggests that ranking should be replaced by co‐operation and that recognition of the need to change is required. This may require government legislation. It also has to be encouraged by those who develop education and training policies.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134363517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Effective facilitators – a key element in successful continuous improvement processes 有效的推动者-成功的持续改进过程的关键因素
Training for Quality Pub Date : 1995-12-01 DOI: 10.1108/09684879510098204
L. Perry
{"title":"Effective facilitators – a key element in successful continuous improvement processes","authors":"L. Perry","doi":"10.1108/09684879510098204","DOIUrl":"https://doi.org/10.1108/09684879510098204","url":null,"abstract":"Explores the role of the facilitator in the implementation of a total quality management or continuous improvement process. Many organizations, having planned their goals for the future, have difficulty in understanding the process of reaching them. The role of the facilitator in helping determine how to achieve these goals and bring about the changes necessary to do so is described by one of the country’s leading business improvement consultancies. The development of the world‐class company is explained in three stages: survival; prevention; and continuous improvement. Gives guidelines on: the selection of facilitators; their commitment to the role; training and skills development; how the role develops through time; and the challenges to be faced.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132388536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 29
Achieving national targets for education and training 实现国家教育培训目标
Training for Quality Pub Date : 1995-12-01 DOI: 10.1108/09684879510098231
Christopher Ball
{"title":"Achieving national targets for education and training","authors":"Christopher Ball","doi":"10.1108/09684879510098231","DOIUrl":"https://doi.org/10.1108/09684879510098231","url":null,"abstract":"Examines the benefits of education and training. Shows that only a very low percentage of graduates or people with higher education qualifications are unemployed. Suggests that we should become a learning society in order to become internationally competitive. Concludes that achieving national targets for education and training is essential to our national prosperity and competitiveness.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126770076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
A “sea change” at Do It All: how it seems to have got its act together, surprising me, my wife and a builder Do It All的“翻天覆地的变化”:它似乎是如何团结起来的，这让我、我的妻子和一个建筑商感到惊讶
Training for Quality Pub Date : 1995-09-01 DOI: 10.1108/09684879510093353
C. Hoare
{"title":"A “sea change” at Do It All: how it seems to have got its act together, surprising me, my wife and a builder","authors":"C. Hoare","doi":"10.1108/09684879510093353","DOIUrl":"https://doi.org/10.1108/09684879510093353","url":null,"abstract":"Written from a customer point of view and using the example of a large DIY chain store, describes how a culture change made a significant narrowing of the gap between desired and perceived customer service. Uses a model described by Parasuraman et al.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129251711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Towards a learning organization 迈向学习型组织
Training for Quality Pub Date : 1995-09-01 DOI: 10.1108/09684879510093371
Graeme A. Murdoch
{"title":"Towards a learning organization","authors":"Graeme A. Murdoch","doi":"10.1108/09684879510093371","DOIUrl":"https://doi.org/10.1108/09684879510093371","url":null,"abstract":"Discusses the profile of a learning organization as described by Senge. Describes the current organizational status of Brooksby College, Leicestershire, UK, in relation to a college‐devised quality assurance programme (QAP). Then applies the results of this research to Senge’s profile of a learning organization to show that Brooksby College has the attributes, and means, of becoming a learning organization. Further shows that the vehicle for this development is the QAP.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122388982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 25
Industrial engineering and TQM 工业工程和全面质量管理
Training for Quality Pub Date : 1995-09-01 DOI: 10.1108/09684879510093335
V. Lo, D. Sculli
{"title":"Industrial engineering and TQM","authors":"V. Lo, D. Sculli","doi":"10.1108/09684879510093335","DOIUrl":"https://doi.org/10.1108/09684879510093335","url":null,"abstract":"Examines the concepts that underlie the discipline of industrial engineering (IE). Then draws parallels between the concepts of total quality management (TQM) and those of IE. Suggests that TQM and IE are not too dissimilar in their approach to the general problem of industrial efficiency and points out that this type of comparison can help in guiding applications and in the general understanding of both disciplines. Concludes with a brief discussion of IE and TQM education in Hong Kong.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121955229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
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