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Training for Quality最新文献

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Understanding and applying Deming’s primary concept of “profound knowledge” 理解和应用戴明“渊博知识”的基本概念
Training for Quality Pub Date : 1995-09-01 DOI: 10.1108/09684879510093344
R. Anjard
{"title":"Understanding and applying Deming’s primary concept of “profound knowledge”","authors":"R. Anjard","doi":"10.1108/09684879510093344","DOIUrl":"https://doi.org/10.1108/09684879510093344","url":null,"abstract":"Explores the prevailing system of management in the West, which has discouraged individual initiative. The results are decreased innovation and a reduction in applied technology. To restore motivation, innovation and joy in work and learning, a transformation of management is essential. This transformation requires application of a system of profound knowledge and an understanding of processes and statistics. Areas of understanding include: system optimization, blending statistical analysis with human empowerment, and the practical use of theoretical knowledge. Additionally, transformation requires that management must comprehend human behaviour, cultural forces, motivational techniques and the process of change. The transformation is based on the theory of Dr W. Edwards Deming.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124761762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Value discrepancies, work experiences, satisfactions and performance in a professional services firm 专业服务公司的价值差异、工作经验、满意度和绩效
Training for Quality Pub Date : 1995-09-01 DOI: 10.1108/09684879510093362
R. Burke
{"title":"Value discrepancies, work experiences, satisfactions and performance in a professional services firm","authors":"R. Burke","doi":"10.1108/09684879510093362","DOIUrl":"https://doi.org/10.1108/09684879510093362","url":null,"abstract":"Correlates discrepancies between the importance attached to particular cultural values and their presence within a large professional services firm. Considers three types of correlates: personal demographics, work setting factors and affective responses to work. Data were collected from 1,608 women and men using anonymously completed questionnaires. Cultural values were rated at significantly higher levels of importance than they existed in the firm in all but one case. There was no correlation between their perceived importance and actual existence. Women and men reporting greater value discrepancies described the work setting in more negative ways and reported both less satisfaction with the firm and lower quality service and products provided by the firm.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114579050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Quality managers, from functional specialist to internal consultant 质量经理，从职能专家到内部顾问
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087521
Matthew Hind
{"title":"Quality managers, from functional specialist to internal consultant","authors":"Matthew Hind","doi":"10.1108/09684879510087521","DOIUrl":"https://doi.org/10.1108/09684879510087521","url":null,"abstract":"Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process. Identifies the key skills in this process which are based on the seven‐stage consulting process model. Briefly discusses this model and concludes by including a contact address for anyone who wishes to develop the skills highlighted in the process.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117169837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Quality communication: a key to quality leadership 优质沟通:优质领导的关键
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087486
N. Spinks, B. Wells
{"title":"Quality communication: a key to quality leadership","authors":"N. Spinks, B. Wells","doi":"10.1108/09684879510087486","DOIUrl":"https://doi.org/10.1108/09684879510087486","url":null,"abstract":"Leadership is the heart and soul of an organization. What is really managed in an organization is peoplel Leadership is the ability to inspire people to work together as a team to achieve common objectives. Explores several approaches to leadership, including the trait approach, the style approach, the effectiveness versus efficiency approach, the contingency approach, the power approach, the function approach, the competence approach, and the TQM approach. In addition, looks at the role of leadership in behaviour and attitude modification and the different leadership tasks of upper‐level, middle‐level, and lower‐level leaders.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124046384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 26
A TQM model for higher education and training 高等教育和培训的全面质量管理模式
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087503
S. Ho, Katrina Wearn
{"title":"A TQM model for higher education and training","authors":"S. Ho, Katrina Wearn","doi":"10.1108/09684879510087503","DOIUrl":"https://doi.org/10.1108/09684879510087503","url":null,"abstract":"In contemporary management in the 1990s, a strategy utilized by an increasing number of organizations for effective change and sustained competitive advantage is total quality management (TQM). There have been many established applications in manufacturing over the last two decades and, more recently, in services and the public sector. However, despite expectations that higher educational institutions should lead the field, TQM has been insignificant until recently. Aims to determine the advantages of TQM and how TQM can be effectively and efficiently applied in higher education institutions. Develops a TQM excellence (HETQMEX) model for higher education and training based on fundamental concepts of service quality: 5‐S, marketing and education quality control, quality control circles, ISO 9000 and total preventive maintenance. Acknowledges the diversity of customers that TQM must satisfy and highlights some of the problems encountered in implementing the model, based on well‐founded research and the expe...","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"29 18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125791364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 54
The RAF method of regulation, assessment, follow‐up and continuous improvement of quality of care – summary of a decade of applied research 规范、评估、跟踪和持续改进护理质量的RAF方法——十年应用研究的总结
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087495
R. Fleishman
{"title":"The RAF method of regulation, assessment, follow‐up and continuous improvement of quality of care – summary of a decade of applied research","authors":"R. Fleishman","doi":"10.1108/09684879510087495","DOIUrl":"https://doi.org/10.1108/09684879510087495","url":null,"abstract":"A method for the regulation, assessment, follow‐up and continuous improvement of care in long‐term care institutions – the RAF method – was developed by a team of researchers at the JCD‐Brookdale Institute. It was tested in a five‐year experimental programme, implemented in the surveillance systems operated by the Ministry of Labor and Social Affairs and the Ministry of Health. The programme, which introduced major changes into the surveyors’ work practices, included workshops for the surveyors and collaboration between surveyors and researchers to solve problems which arose during the development phase of the programme. Based on the experimental programme’s success in identifying and correcting deficiencies in the care of residents in long‐term care institutions, the RAF method was implemented in Government regulatory systems on a regular basis, nationwide, beginning in 1993.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131667266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Maintaining the energy for commitment to quality 保持对质量的承诺
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087477
Richard Palmer, John P. Wilson
{"title":"Maintaining the energy for commitment to quality","authors":"Richard Palmer, John P. Wilson","doi":"10.1108/09684879510087477","DOIUrl":"https://doi.org/10.1108/09684879510087477","url":null,"abstract":"Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality within the system. Develops a model which is analogous to the energy within a chemical process. The existing status quo is altered through the influence of commitment to training, communications, systems, and teams. These affect the organizational culture which then reinforces further changes and developments.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125214888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Regional review of TQM in Hong Kong and southern China 全面质素管理在香港及华南地区的区域检讨
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087468
V. Lo, D. Sculli
{"title":"Regional review of TQM in Hong Kong and southern China","authors":"V. Lo, D. Sculli","doi":"10.1108/09684879510087468","DOIUrl":"https://doi.org/10.1108/09684879510087468","url":null,"abstract":"Reports the results of an attempt to ascertain the status of total quality management (TQM) in Hong Kong and southern China. Begins with a general introduction to manufacturing in the region. Information on the general awareness and status of TQM was collected using a combination of interviews, case studies, and a survey. Results indicate that TQM is now a widely accepted approach in the region, its benefits mainly seen in terms of improved customer/supplier relationships. However, there is a perception that TQM must necessarily lead to an increase in costs‐the penalty to be paid for its benefits.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130000145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Management and planning tools 管理和计划工具
Training for Quality Pub Date : 1995-06-01 DOI: 10.1108/09684879510087512
R. Anjard
{"title":"Management and planning tools","authors":"R. Anjard","doi":"10.1108/09684879510087512","DOIUrl":"https://doi.org/10.1108/09684879510087512","url":null,"abstract":"There are now many tools to assist in developing increased overall quality and supporting total quality management. These management tools are now recognized as valuable – often essential. Other tools which are now being integrated include quality function deployment (QFD), Hoshin Planning, and design of experiments (DOE). The key to product improvement and customer satisfaction lies in problem solving with facts. These management tools are essential to support these goals.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130590538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 30
Development of a simple model for analysis of quality 开发一个简单的质量分析模型
Training for Quality Pub Date : 1995-03-01 DOI: 10.1108/09684879510082201
M. Blades
{"title":"Development of a simple model for analysis of quality","authors":"M. Blades","doi":"10.1108/09684879510082201","DOIUrl":"https://doi.org/10.1108/09684879510082201","url":null,"abstract":"A simple model for quality has been developed. Provides a framework for both analysis and education on quality issues, and focuses on the main features of total quality management of communication, commitment, customer focus and continuous improvement.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1995-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132628438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
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