{"title":"Legal implications of ISO 9000 QMS in standard forms of building contract","authors":"Anne Magdaline Netto, S. Low, Ai Ling Lo","doi":"10.1108/09684879710188176","DOIUrl":"https://doi.org/10.1108/09684879710188176","url":null,"abstract":"Traditionally, clients’ expectations with regard to quality in construction works are ensured and upheld by building contracts. With the recent emergence of ISO 9000 quality management systems (QMS), however, the definition and assurance of quality have taken on a new dimension. Many contractors have since applied QMS in their organizations without understanding its intricate relationship with the building contract used. Examines the likely conflicts and compatibility between standard forms of building contract and QMS. An understanding of the possible legal obligations that may arise from adopting a QMS contractually will help contractors and clients protect their interests when defects arise.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115518013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Total quality through empowered training","authors":"J. V. Chelsom","doi":"10.1108/09684879710188130","DOIUrl":"https://doi.org/10.1108/09684879710188130","url":null,"abstract":"Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance‐driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer‐pleasing products ‐ the elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a particular third package ‐ all within the same company.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132276140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Self‐management: implications for teacher training","authors":"W. Cheung, Y. Cheng","doi":"10.1108/09684879710188167","DOIUrl":"https://doi.org/10.1108/09684879710188167","url":null,"abstract":"Argues for the importance of self‐management in ensuring quality of teacher performance. Aims to propose a framework of teacher self‐management and draw implications for teacher training. Teacher self‐management is a continuous process comprising two self‐propelling cycles. The major cycle consists of five sequential stages, in which teachers as strategic actors will be aware of the changing education environment and able to readjust their personal goals and action plans to meet emerging challenges. The support cycle facilitates action learning in various stages of the major cycle. Practising in the major and support cycles, teachers may develop the necessary self‐renewal and competence for ensuring the quality of their professional work in the changing environment. From this conception of self‐management, the traditional staff development practice in school can be re‐engineered to maximize opportunities for facilitating teachers’ self‐management and self‐learning. For both pre‐service and in‐service teacher training, the self‐management theory can also bring alternative ideas for reforming teacher education programmes and preparing teachers for quality performance in a changing education environment. The implications should be useful not only to educational organizations but also to other professional organizations.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115452935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An evaluation of TQM and the techniques for successful implementation","authors":"Peter Kia Liang Tan","doi":"10.1108/09684879710188158","DOIUrl":"https://doi.org/10.1108/09684879710188158","url":null,"abstract":"Shows an in‐depth research focusing on the concerns of organizations in improving productivity and profitability levels by effective and efficient means using TQM. Evaluates the findings of TQM implementations from manufacturing and service industries and provides techniques on how TQM can be made to work successfully for any organization are provided.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132894379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Team leader style: enhancing the creativity of employees in teams","authors":"R. Thacker","doi":"10.1108/09684879710188149","DOIUrl":"https://doi.org/10.1108/09684879710188149","url":null,"abstract":"Shows that the communication style that team and project leaders use to enhance team creativity is of paramount importance in trying to promote creativity in the workplace. Team leaders need to be trained to exhibit a communication pattern that enhances team creativity, but they should be trained in such a way that team members perceive accurately the message the team leader is portraying. Explains how team leaders can be trained to exhibit a consultative/team‐oriented communication style to enhance team creativity, as opposed to a directive/assertive style, such that team members perceive the team leader’s message accurately. Describes a follow‐up evaluation process, including sample questions for a survey of team members’ perceptions of leader style.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127021813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ISO 9000 perspective for the construction industry in the UK","authors":"R. Giles","doi":"10.1108/09684879710188194","DOIUrl":"https://doi.org/10.1108/09684879710188194","url":null,"abstract":"Reviews the process of ISO 9000 registration for the construction industry, with insight from the author’s rich experience in helping construction firms to register for this international standard. Addresses the questions: the first‐meeting, the courting process, the relationship and a life‐time together. Concludes that the paper challenges the fundamentals of the need for ISO 9000 for the UK construction industry.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129204937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"There’s nothing normal about SPC!","authors":"H. Neave","doi":"10.1108/09684879710173352","DOIUrl":"https://doi.org/10.1108/09684879710173352","url":null,"abstract":"Knocks the final few nails into the coffin which contains the remains of the notion that the theory and practice of control charting depend on assumptions of normality. The subject’s creator, Dr Walter Shewhart, denied this as long ago as 1939! His most famous student, Dr W. Edwards Deming, denied it repeatedly thereafter. There appear to be two most crucial arguments as to why the “orthodox” statistician claims that normality is necessary. One is to enable probability interpretations of control limits. The other is to justify the conversion factors which are in common use in control‐chart calculations. The truth is that, even under normality, the usual probability interpretations are meaningless in practice and that, in the latter case, the behaviour of the conventional conversion factors is not at all dependent on normality but is in fact very similar over a wide range of differently‐shaped probability distributions.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116165701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultural values, satisfaction and performance in a professional services firm","authors":"R. Burke","doi":"10.1108/09684879710173343","DOIUrl":"https://doi.org/10.1108/09684879710173343","url":null,"abstract":"Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates ‐ personal demographic, work‐setting factors and work outcomes ‐ of these values. Finds that personal demographic characteristics are inconsistently and weakly related to cultural values and that both work‐setting characteristics and work outcomes are consistently and strongly related to cultural values. Women and men describing cultural values in more favourable terms were more satisfied with their jobs, had lower intentions to quit, experienced more opportunities for on‐the‐job learning and development and compared the firm’s service quality and products more favourably with their competitors.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125680756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Auditing: a slapped wrist or a helping hand?","authors":"C. Wharton","doi":"10.1108/09684879710173370","DOIUrl":"https://doi.org/10.1108/09684879710173370","url":null,"abstract":"Nortel Fixed Wireless Access identified a need to move from a very functional‐based management system to that of a process‐based system. This need was identified by the audit group and also via feedback from the employees assessed during functional audits. The functional audits up to that point had been perceived as not giving full value to the business. The feedback received highlighted the fact that people performing individual functional tasks knew what was wrong in the process and did not need auditors to tell them this. So it was felt that a completely new process‐based audit was needed. Describes how, as a result, the audit methodology was completely redesigned, with a new focus on process improvement. Outlines some significant improvements in the auditing process which have been achieved using the new audit methodology. Generalizes the experience so as to make it available to similar settings.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130624760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Improving teaching and learning: the perceptions minus expectations gap analysis approach","authors":"K. Narasimhan","doi":"10.1108/09684879710173389","DOIUrl":"https://doi.org/10.1108/09684879710173389","url":null,"abstract":"The most commonly used method ‐ the use of a formal questionnaire, administered at the end of term or end of semester ‐ is not useful for generating continuous improvement in the short term. Aims to explain the perceptions minus expectations gap analysis approach to obtain informal feedback from students and use it for formative purposes. Summarizes the reasons for the increased interest in student feedback. Describes the process of obtaining feedback to generate the perceptions minus expectations gap. Presents evidence to show that the key factors that aid or hinder learning are situational. Finally, gives an example of the application of gap analysis.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1997-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115977522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}