{"title":"TOTAL QUALITY MANAGEMENT AND ISO 9000","authors":"S. Ho","doi":"10.1108/EUM0000000002991","DOIUrl":"https://doi.org/10.1108/EUM0000000002991","url":null,"abstract":"Suggests that, with quality being vital to maintaining a competitive edge, total quality management and the international quality management standard, ISO 9000, are of increasing importance. Aims to find out what is so special about TQM and ISO 9000 and why it is necessary for organizations to acquire them. Summarizes current thinking and developments in this area; discusses the relationships between TQM and ISO 9000; finally, suggests a framework for implementing either scheme.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126864619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"QUALITY TRAINING AND CORPORATE TRANSFORMATION","authors":"C. Coulson-Thomas","doi":"10.1108/09684879310045286","DOIUrl":"https://doi.org/10.1108/09684879310045286","url":null,"abstract":"Draws on a number of recent surveys to address the issue of why corporate transformation and total quality are taking longer to achieve than was first envisaged. Concludes that a more holistic approach is required than is often applied. Successfully implementing a transformation programme depends critically on the relevance of the selection, combination and application of change elements to the requirements of the situation at each stage of the change process.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123803508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"TOTAL QUALITY MANAGEMENT AND THE CHAMELEON CORPORATION","authors":"Matthew Hind","doi":"10.1108/EUM0000000002987","DOIUrl":"https://doi.org/10.1108/EUM0000000002987","url":null,"abstract":"Many different definitions exist of TQM. These either focus on supporting one or more of either product, process, people and customer management initiatives. Most tend to describe TQM in absolute terms, suggesting following a particular route is appropriate for all companies. In reality different approaches are successful for different companies. Redefines TQM and then looks at the integration of the decision on what approach to take with changes in the marketplace and corporate culture.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125396702","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"DESIGNING A RESPONSIVE QUALITY MANAGEMENT SYSTEM","authors":"J. Coffey","doi":"10.1108/09684879310040029","DOIUrl":"https://doi.org/10.1108/09684879310040029","url":null,"abstract":"Wolsey Hall was one of the first open learning providers to obtain BS 5750. In developing this, the college considered developing a TQM approach but felt that it needed a more procedural base to work from. Discusses the approach taken and follows this through to implementation. This included the modification of the company culture to suit the new conditions via a quality focused training programme. Uses the Wolsey Hall experience to illustrate a general description of issues that medium sized service companies need to consider when developing a quality management system.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"238 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123040232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"COSTS, DRAWBACKS AND BENEFITS ‐ THE CUSTOMER′S VIEW OF BS 5750","authors":"Philip A. Street, J. Fernie","doi":"10.1108/09684879310040056","DOIUrl":"https://doi.org/10.1108/09684879310040056","url":null,"abstract":"Very little research is available to help companies which are considering attaining BS 5750. The information that is available tends to be somewhat biased, either coming from the auditing organization, such as BSI, or a consultancy that is in the business of helping companies to achieve this standard. Offers an analysis of both why companies decide to go for the standard in the first place as well as what they hope to achieve. Examines such thorny issues as audit frequency as well as the need to implement additional supporting programmes in order to cement the standard into the culture of the organization.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127114234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PERSONAL DEVELOPMENT AND ORGANIZATIONAL SUCCESS ‐ QUALITY THROUGH PEOPLE","authors":"Roy Brighton","doi":"10.1108/09684879310040047","DOIUrl":"https://doi.org/10.1108/09684879310040047","url":null,"abstract":"Follows the implementation of a quality programme through from start to finish. Introduces the approach of personalizing quality so that each individual takes an element of responsibility for the quality management system and highlights the importance of departmental qualities with appropriate measures as well. Finally, concludes with five key points for all those trainers tasked with carrying such a programme.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125864777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ACTION LEARNING YOUR WAY TO ISO 9000","authors":"J. Peters","doi":"10.1108/09684879310040038","DOIUrl":"https://doi.org/10.1108/09684879310040038","url":null,"abstract":"Implementing quality initiatives often fail as the quality managers try to adapt the organization to preconceived ideas of the standard rather than developing the standard around the organization. Looks at a new approach to achieving ISO 9000 through action learning.","PeriodicalId":155790,"journal":{"name":"Training for Quality","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1993-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134102309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}