Journal of Applied Sciences in Travel and Hospitality最新文献_第3页

Human resources efforts to improve employee performance at JW Marriott Surabaya 人力资源部门努力提高员工在泗水JW万豪酒店的表现

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2022-03-28 DOI: 10.31940/jasth.v5i1.10-19

Shenia Dwi Virdanty, N. Nadra, N. M. Sudarmini, Ni Wayan Wahyu Astuti, Ni Made Rai Erawati

引用次数: 0

The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa 优质管家服务对客人满意度的影响

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2022-03-28 DOI: 10.31940/jasth.v5i1.1-9

Kadek Intan Diastari Dewi, I. Sari, N. Susyarini, N. L. E. Armoni, D. S. Antara

{"title":"The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa","authors":"Kadek Intan Diastari Dewi, I. Sari, N. Susyarini, N. L. E. Armoni, D. S. Antara","doi":"10.31940/jasth.v5i1.1-9","DOIUrl":"https://doi.org/10.31940/jasth.v5i1.1-9","url":null,"abstract":"This research aims to determine the effect of excellent service by butler on guest satisfaction at Tanadewa Villas & Spa. This research used a quantitative method. Data were collected by questionnaire were analyzed using simple linear regression analysis. The collecting of data was an observation, distributed the questionnaire, and interviewing the assistant front office manager. The population in this research was the number of guests who stayed at Tanadewa Villas & Spa for six months from October 2020 to April 2021. The total of samples of this research was 30 respondents. The results of this research 30 respondents stated excellent service by butler has a significant effect and has a positive direction towards guest satisfaction. The Pearson Correlation test results between the excellent service and guest satisfaction variable (Y), which are 0.662, show that the correlation between excellent service and guest satisfaction is high. Determination Coefficient Analysis shows that excellent service has 43.9% in explaining the variance of guest satisfaction, while the remaining 56.1% is from other factors not in this research. All the indicators have shown numbers above four of the Likert Scale. It means excellent service is still needed to optimize to make guest satisfaction such as teaching English of serving guests, providing directions on how to use the facilities in the villa, for example operating coffee machine or EDC machine, and carrying out guidance also socialization periodically focuses on excellent service procedures to butler employees.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122193383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Community participation in the development of GKJ Karangjoso as a religious tourist attraction 社区参与GKJ Karangjoso作为宗教旅游景点的发展

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2022-03-28 DOI: 10.31940/jasth.v5i1.41-48

Bisma Caesario Kurniawan, I. Mecha, Auda Nuril Zazilah

{"title":"Community participation in the development of GKJ Karangjoso as a religious tourist attraction","authors":"Bisma Caesario Kurniawan, I. Mecha, Auda Nuril Zazilah","doi":"10.31940/jasth.v5i1.41-48","DOIUrl":"https://doi.org/10.31940/jasth.v5i1.41-48","url":null,"abstract":"Java Island is one of the largest islands with many kinds of churches in it. However, most of them are not known to the public because of the low number of churches that are promoted as a religious tourist attractions. In addition, community participation in the development of religious tourism attractions is still minimal, this is indicated by the small number of people involved in the development of religious tourist attraction sites. The formulation of the problem from this research is to determine the kinds and level of community participation in the development of GKJ Karangjoso as a religious tourist attraction. The theory used in the research includes tourism, religious tourism attraction, community participation, data triangulation, and data reduction. This research method uses a qualitative descriptive method using the Miles & Huberman method with data reduction and data triangulation. The kinds of community participation found in GKJ Karangjoso is Get involved in organizational activities to mobilize other community participation. Meanwhile, the level of community participation found in GKJ Karangjoso is providing support. This research concludes that there is one form and one level of community participation in the development of GKJ Karangjoso as a religious tourism attraction.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126552559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Supporting and inhibiting factors of community based tourism management: A case study of Setanggor Village 社区旅游管理的支持与抑制因素——以塞当果村为例

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-09-27 DOI: 10.31940/jasth.v4i2.60-66

Muhammad Johari, Muhammad Azizurrohman, Yusuf Setiawan Al-Qusyairi

引用次数: 0

The existence of betutu for supporting culinary tourism in Gianyar Bali 巴厘间土鳖的存在是为了支持吉安雅的烹饪旅游

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-09-27 DOI: 10.31940/jasth.v4i2.101-108

Made Suardani, Luh Linna Sagitarini, I. Damayanti

{"title":"The existence of betutu for supporting culinary tourism in Gianyar Bali","authors":"Made Suardani, Luh Linna Sagitarini, I. Damayanti","doi":"10.31940/jasth.v4i2.101-108","DOIUrl":"https://doi.org/10.31940/jasth.v4i2.101-108","url":null,"abstract":"Gianyar Regency has local specialties menus such as Babi Guling, Bebek Betutu, Lawar, etc. However, betutu is the most menus ordered because it is halal menu which has its uniqueness, taste, and aromatic. Meanwhile, nowadays there are several culinary products which are seeked by guest such as KFC, Ayam Geprek, and chicken or duck roasted. It is needed to figure out whether betutu still exist or not and how can betutu still exist among society. This study was aimed to figure out whether betutu still exist or not and how to maintance betutu in order to support culinary tourism in Gianyar Regency. This study was qualitative research which used deep interview for collecting the data from the informants. For the result, it was revealed that betutu still exist among the tourists and local society. It was proven by the result of interview with six informants who revealed that 5 of them can produce more than 50 portion of betutu daily. They also gave positive response toward the questions given by the researchers that revealed betutu is still sought-after by the tourists. The betutu is still made by using the original recipes and served in traditional presentation. Not only tourists, betutu still exist among local society because betutu is used as a means in Hindu ceremonies.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131407620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impacts of development of Pela Village as a tourist village in Kutai Kartanegara, East Kalimantan 东加里曼丹库泰卡尔塔尼加拉佩拉村作为旅游村发展的影响

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-09-27 DOI: 10.31940/jasth.v4i2.85-92

I. W. L. Nala, Novita Indriani, I. Oka

{"title":"The impacts of development of Pela Village as a tourist village in Kutai Kartanegara, East Kalimantan","authors":"I. W. L. Nala, Novita Indriani, I. Oka","doi":"10.31940/jasth.v4i2.85-92","DOIUrl":"https://doi.org/10.31940/jasth.v4i2.85-92","url":null,"abstract":"This study aims to describe the impacts of development of Pela Village as a tourist village in Kutai Kartanegara, East Kalimantan. Pella village has very unique tourism potential to be developed. For the sustainability of tourism development in the tourist village of Pela, it is important to pay attention to the impacts of devel-opment of a tourism village. The data were collected by observation, interviews, and literature study. Inform-ants are taken from community leaders who understand the impacts of tourism development in the village using snowball sampling techniques. Data were analyzed by descriptive qualitative. The results showed that the development of Pela Village as a tourism village able to provide positive impacts for people's lives, both in terms of economic (as lodging business, tour operators, open food stalls); social (effective interactions occur between members of the community): cultural (keeping traditional fishing gear, Kuntau art, and the development of Jepen Dance); environmental (cleaning the village environment), and political dimensions (prioritized local communities as labor). The positive impacts is able to increase the enthusiasm of the local community in supporting the development of tourist villages. It is hoped that stakeholders will play an active role in supporting the development of Pela Tourist Village in the form of guidance, counseling, management, and promotion.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134629475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Eco-spiritual tourism as alternative tourism in Taro Village: Opportunity and challenge 塔罗村替代旅游的生态精神旅游:机遇与挑战

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-09-27 DOI: 10.31940/jasth.v4i2.67-76

L. H. K. Yuni, I. Artana

{"title":"Eco-spiritual tourism as alternative tourism in Taro Village: Opportunity and challenge","authors":"L. H. K. Yuni, I. Artana","doi":"10.31940/jasth.v4i2.67-76","DOIUrl":"https://doi.org/10.31940/jasth.v4i2.67-76","url":null,"abstract":"This study aims to analyze the opportunities and challenges faced by Taro Village in developing eco-spiritual tourism. The data in this study were collected through observation, interviews with key informants determined based on purposive sampling and documentation. The data were analyzed using qualitative descriptive analysis to obtain a complete picture of the opportunities and challenges faced by Taro Village as a village that develops eco-spiritual tourism. There are various opportunities that have been empowered such as high visits to several objects, support from the government and local communities as religious communities who uphold the sacred value of nature, and the attention of educational institutions realized through training to improve human resources. However, Taro Village still faces various challenges in its development such as the community does not have the same understanding of the vision of the Eco-spiritual village, community involvement has not been maximized because the majority of the community are farmers and consider tourism as a side job, weather with quite high rainfall often hampers tourist activities, which are mostly conducted in the open space, such as activities in traditional villages, in particular \"metekap\", \"melukat\", and firefly attractions. From these opportunities and challenges, it can be suggested that Taro Village should identify and evaluate opportunities and challenges on a regular basis, determine the target market with certain demographic characteristics, learning from competitors to improve product quality to compete, Preserving the quality of nature and the readiness of human resources in sustainable tourism in Taro Village.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114800010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Effect of marketing mix and service quality on customer satisfaction and loyalty (A study on PT. Mutiara Cemerlang Utama Bali) 营销组合和服务质量对顾客满意度和忠诚度的影响(基于PT. Mutiara Cemerlang Utama Bali的研究)

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-09-27 DOI: 10.31940/jasth.v4i2.77-84

Ni Nyoman Ardani

{"title":"Effect of marketing mix and service quality on customer satisfaction and loyalty (A study on PT. Mutiara Cemerlang Utama Bali)","authors":"Ni Nyoman Ardani","doi":"10.31940/jasth.v4i2.77-84","DOIUrl":"https://doi.org/10.31940/jasth.v4i2.77-84","url":null,"abstract":"The COVID – 19 pandemic been made bad impact all tourism sector. Travels agents need to be adapted to pandemic condition to survive in this current situation. The purpose of this research is to test the influence of marketing mix, quality of service on customer satisfaction and loyalty. This study took samples on the research population customers of PT. Mutiara Cemerlang Utama Bali who buys domestic and international flight tickets, makes hotel room reservations, tour package, India pilgrimage tours, assistant to make passport and visa extension. This research leads to descriptive and verificative research called explanatory research. The data was collected by interviewing and disseminating questionnaires by purposive sampling method processed using Partial Least Square (PLS) analysis tool, the number of samples used by 120 samples. The results obtained in this study are that the marketing mix has a significant positive effect on customer satisfaction, the quality of service has a significant positive effect on customer satisfaction, but marketing mix and quality of service have a positive effect on customer loyalty. This is due to several factors that affect such as the price competition of travel agents. Customer satisfaction has a positive and significant effect on customer loyalty.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133051124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The impact of hedonic shopping value, shopping lifestyle, and positive emotions on consumer purchasing decisions at Traveloka 享乐购物价值、购物生活方式和积极情绪对Traveloka消费者购买决策的影响

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-09-27 DOI: 10.31940/jasth.v4i2.50-59

Hazizah Hazizah, I. Mecha, E. Ermawati

{"title":"The impact of hedonic shopping value, shopping lifestyle, and positive emotions on consumer purchasing decisions at Traveloka","authors":"Hazizah Hazizah, I. Mecha, E. Ermawati","doi":"10.31940/jasth.v4i2.50-59","DOIUrl":"https://doi.org/10.31940/jasth.v4i2.50-59","url":null,"abstract":"Traveloka is an internet-based tourist information or travel application that allows users to search for and purchase a variety of products and services by online platform, including transportation, lodging, lifestyle, and financial services. Despite the fact that Traveloka is well-known among the general public, there is still lack of knowledge that tourism industry has not used it as promotional and sales media for its products and services. This research was conducted at Banyuwangi in order to determine the impact of partial and simulta-neous hedonic shopping value, shopping lifestyle, and positive emotions on consumer purchasing decisions at Traveloka. The SPSS Version 22 application was used to conduct the research, which included multiple line-ar regression analysis procedures, multiple correlation coefficients, coefficients of determination, T-test, and F-test. Sample size of this study were 100 respondents based on purposive sampling. It showed that hedonic shopping value, shopping lifestyle, and positive emotions all have both partial and simultaneous significant impact on customer purchasing decisions at Traveloka, so conventional tourism industry who de-cides to join the Traveloka are expected to be able to offer and sell tourism products or services that are able to provide and adapt into consumer shopping lifestyles, for example by providing promotion, discounts, and cashback for tour packages or services. Therefore, the results of this research can be applied as recommenda-tion for tourism industry, especially for travel agents who has been joined Traveloka as a member so that they can be more competitive in this digitalization era.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"130 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134076614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Development of ecotourism potential in Sambori Tribe, Bima, West Nusa Tenggara, Indonesia 印尼西努沙登加拉岛比马Sambori部落生态旅游潜力开发

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2021-03-11 DOI: 10.31940/JASTH.V4I1.2291

Zulharman Zulharman, Taman Siswa Teacher Training, Mochamad Noeryoko, I. Khaldūn

{"title":"Development of ecotourism potential in Sambori Tribe, Bima, West Nusa Tenggara, Indonesia","authors":"Zulharman Zulharman, Taman Siswa Teacher Training, Mochamad Noeryoko, I. Khaldūn","doi":"10.31940/JASTH.V4I1.2291","DOIUrl":"https://doi.org/10.31940/JASTH.V4I1.2291","url":null,"abstract":"The purpose of this research is to explore the potential of ecotourism that can be developed in Sambori Tribe, Bima. Besides, to identify the right strategy for developing ecotourism on family medicinal plants in Sambori Tribe based on community and stakeholder perceptions. The research method used was descriptive methods with survey and observation techniques. The study using purposive sampling to get the correct data. The data is in the form of local herbal products developed into tourism destinations and economic benefits that are to improve the economic welfare of marginalized communities. Aspects of the development include flora in the form of herbs, fauna, natural attractions with a view of the mountains with cool air. in addition, this herbal plant can improve the accessibility and socio-cultural life of the community. Furthermore, the improvement of quality of life in Sambori, Bima is carried out through herbal obar plants to improve the quality of healthy life as well as an area with the potential of herbal plant ecotourism. It has a diversity of flora and fauna potentials as well as a very suitable landscape potential as a tourist attraction. The result of the study found that Sambori Tribe has the potential of flora and fauna and the landscapes.Public health development strategies in the future, not only can be done in hospitals, it can also be done at home through live pharmacies based on medicinal family plants that can be used as an improvement of public health, economy and ecotourism in the Sambori Tribe. in addition, with the potential of live pharmacies, will have an impact on the appeal of high biological nature with a beautiful natural panorama.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115410049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0