Journal of Applied Sciences in Travel and Hospitality最新文献_第6页

A PROPOSAL FOR SOP DESIGN AND COMMUNICATION TRAINING MATERIAL INFORMED BY RESEARCH ON REAL BUSINESS ENCOUNTER 通过对实际业务遭遇的调研，提出SOP设计方案及沟通培训材料

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-09-29 DOI: 10.31940/jasth.v2i2.1321

Kadek Ratih Dwi Oktarini

{"title":"A PROPOSAL FOR SOP DESIGN AND COMMUNICATION TRAINING MATERIAL INFORMED BY RESEARCH ON REAL BUSINESS ENCOUNTER","authors":"Kadek Ratih Dwi Oktarini","doi":"10.31940/jasth.v2i2.1321","DOIUrl":"https://doi.org/10.31940/jasth.v2i2.1321","url":null,"abstract":"The current study reports on an attempt to implement some results from a previous study on natural conversation as a Part of Standard Operating Procedure (SOP) and Communication Training Material for Face to Face Communication in Service Industry. The specific research on natural conversation is Oktarini (2016). That study analyzed a heated complaint sequence of interaction (complaint sequence-in short) between a hotel staff and a guest using Conversation Analysis (CA) (Have, 2007; Sidnell, 2010). It appeared that some of the actions of the hotel staff result in more preferable responses than the others. In terms of resolving the complaint sequence amicably, any actions that lead to calmer guest or formulation of problem, are deemed to be preferred. The current study specifically attempts to, firstly capture the moment by moment of small actions (nudges) (Cf. The Royal Institution, 2015) of the staff that garners preferable responses and vice versa; and secondly, translate those “nudges” as a component of SOP design and Communication Training Material. The framework use to translate staff’s actions into SOP design and training material is Conversation Analysis Role-play Method or CARM (Stokoe, 2014, 2018).","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132637235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IMPACTS OF LEISURE TRAVELS ON INDIVIDUALS 休闲旅游对个人的影响

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-03-31 DOI: 10.31940/jasth.v2i1.1299

Samrat Hazra, I. K. Suarta, N. Sukmawati, I. Damayanti

{"title":"IMPACTS OF LEISURE TRAVELS ON INDIVIDUALS","authors":"Samrat Hazra, I. K. Suarta, N. Sukmawati, I. Damayanti","doi":"10.31940/jasth.v2i1.1299","DOIUrl":"https://doi.org/10.31940/jasth.v2i1.1299","url":null,"abstract":"This study discusses the impacts of leisure travels on individuals which is developed based on a qualitative study using a combination of qualitative survey, and in-depth interviews conducted to people who have traveled both domestic and/or international more than once. In general, travels effect individuals constructively in which leisure travel significantly impacts individuals' personal growth majoring in cognitive and affective domains; the expressions made such as to broaden life perspectives and way of thinking, promote an open mind, increase knowledge and wisdom. Change and personal growth occur by means of learning by which travels contribute and facilitate this process of individual development. Learning happens through experiences; travels facilitate opportunities to be away from the mundane, insert the element of dynamic, surprise and beyond expectation; thus, enable individuals to see matters more objectively beyond one‟s habits and traditions. As to how far thoughts, attitudes and actions are in concurrence is yet another research topic to investigate. Nonetheless, leisure travel is encouraged as a means of indulging in an intelligent leisure.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125896123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ANALYSIS SERVICE QUALITY OF FRONT OFFICE DEPARTMENT AT HOTEL BALI MANDIRA RESORT & SPA 分析巴厘岛曼迪拉度假酒店前厅部的服务质量

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-03-31 DOI: 10.31940/jasth.v2i1.1280

引用次数: 0

PUBLIC RELATIONS STRATEGY IN BUILDING BRAND IMAGE AT MOVENPICK RESORT 在瑞享度假酒店建立品牌形象的公关策略

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-03-31 DOI: 10.31940/jasth.v2i1.1300

引用次数: 0

ANALYSIS OF GUEST SERVICE ASSISTANT SERVICE QUALITY FOR GUESTS’ SATISFACTION AT THE ONE LEGIAN HOTEL 某联营酒店招待员服务质量对客人满意度的影响分析

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-03-31 DOI: 10.31940/jasth.v2i1.1298

Nyoman Esa Arimbawa, G. A. B. Mataram, I. K. Budarma

引用次数: 0

CONTRIBUTION OF HOTEL WEBSITE, ONLINE TRAVEL AGENT, AND OFFLINE TRAVEL AGENT TO ROOM REVENUE IN MELIA BALI 酒店网站、在线旅行社和线下旅行社对巴厘岛美利亚酒店客房收入的贡献

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-03-31 DOI: 10.31940/jasth.v2i1.1283

Nida Ulhasanah Dwi Sulistyaningrum, I. G. Mudana, I. Astawa, Made Sudiarta, N. L. E. Armoni

{"title":"CONTRIBUTION OF HOTEL WEBSITE, ONLINE TRAVEL AGENT, AND OFFLINE TRAVEL AGENT TO ROOM REVENUE IN MELIA BALI","authors":"Nida Ulhasanah Dwi Sulistyaningrum, I. G. Mudana, I. Astawa, Made Sudiarta, N. L. E. Armoni","doi":"10.31940/jasth.v2i1.1283","DOIUrl":"https://doi.org/10.31940/jasth.v2i1.1283","url":null,"abstract":"This research is about the contribution of each distribution channel towards room revenue in Melia Bali. The purpose of this research is to find out the contribution of hotel website, online travel agent, and offline travel agent towards room revenue at Melia Bali during 2015-2017. Data are collected in this research through interview, observation, and literature study. Data analysis method used is descriptive statistics. The result of the research shows that the biggest contribution of the distribution channel is offline travel agent. While the other distribution channels are having a fluctuations issue, where in year 2015 and 2016 the online travel agent distribution channels is higher than the hotel website. But in 2017, the hotel website has bigger contribution than online travel agents. The average contribution of hotel website towards room revenue in 2015-2017 is 17.03%. The distribution channel of online travel agent is 16.83% and the other five online travel agents that have the most contribution upon room revenue of Melia Bali in 2015-2017 are booking.com, Expedia, Agoda, Hotelbeds, and Orbitz. Contribution on distribution channel of offline travel agent is 66.15% and the five offline travel agents that have the most contribution towards room revenue of Melia Bali in 2015-2017 are Flight Center, TUI Deutschland, Meier's Weltreisen, TMS Tours, and HIS Bali Tours and Travel.","PeriodicalId":143644,"journal":{"name":"Journal of Applied Sciences in Travel and Hospitality","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132626877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

COMMUNITY-BASED TOURISM FOR NATURAL CONSERVATION IN POHSANTEN VILLAGE IN BALI 巴厘岛pohsanten村自然保护社区旅游

Journal of Applied Sciences in Travel and Hospitality Pub Date : 2019-03-31 DOI: 10.31940/jasth.v2i1.1282

M. Voda, I. W. Jendra, Made Ruki

引用次数: 3