Information Systems and e-Business Management最新文献

{"title":"Leveraging the industrial internet of things for business process improvement: a metamodel and patterns","authors":"Christoph Stoiber, Stefan Schönig","doi":"10.1007/s10257-024-00676-0","DOIUrl":"https://doi.org/10.1007/s10257-024-00676-0","url":null,"abstract":"<p>Industrial organizations of all kinds increasingly recognize the industrial internet of thing’s (IIoT) capabilities to enable valuable business process improvement (BPI). However, both theoretically and practically, there is a lack of clarity regarding the systematic and successful identification, specification, and implementation of corresponding applications. This article aims to bridge this research gap by presenting a comprehensive metamodel encompassing all relevant aspects and elements of IIoT applications with BPI propositions. The metamodel is the foundation for deriving generic yet practical patterns that can assist organizations in effectively executing IIoT projects. To evaluate the usefulness of the approach, five initial patterns were designed and applied by a market-leading organization. The metamodel and patterns contribute to the descriptive knowledge of the IIoT and facilitate sense-making, theory-led design, and practical project execution. To ensure rigor, the research endeavor followed fundamental principles of the design science research (DSR) methodology.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140651933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of organizational capabilities on business analytics use: the moderating role of environmental dynamism","authors":"Thamir Alaskar","doi":"10.1007/s10257-024-00670-6","DOIUrl":"https://doi.org/10.1007/s10257-024-00670-6","url":null,"abstract":"<p>Adopting the dynamic capabilities (DC) perspective, this study proposes a model to assess the impact of organizational capabilities on business analytics (BA) use and addresses the moderating role played by environmental dynamism (ED). Based on 457 surveys of BA experts at Saudi Arabian firms and a partial least squares analysis of the model, the results show that data-driven decision-making has a direct and significant influence on BA use. The findings also show that ED has a direct influence on BA use and positively moderates the link between the knowledge aspect and BA use, which indicates that knowledge is required in a volatile environment for successful BA use. Together, these findings extend the dynamic capability view and provide a theory-based perspective on the impacts of organizational aspects of BA use, building a better understanding of the DC of firms and providing guidance to align the necessary capabilities in dynamic environments.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140317217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial overview: “dark side of online communities”","authors":"","doi":"10.1007/s10257-024-00671-5","DOIUrl":"https://doi.org/10.1007/s10257-024-00671-5","url":null,"abstract":"<h3>Abstract</h3> <p>Online Communities have been growing with increasing intervention of social media. The digital natives have also gradually started to spend a fairly large time on the internet and their contributions have grown significantly in shaping discussions and future of online communities. With an increase in contribution, it is also witnessed that these communities have also been responsible for promoting cyberbullying; trolling; fake news; discriminant; harassment and many more such pressing issues. While studies have focused on each of these important issues, their lies a dearth of contributions from the academicians and practitioners that would extend the debate on the theoretical and practical side of these issues. Furthermore, with increasing complexity of data and forms of data, the problem becomes multifold. The current special issue aims to build discussions and debate on these critical issues.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140026720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the impacts of IT service management on the business agility index: an AHP simulation-based decision-making approach","authors":"","doi":"10.1007/s10257-024-00669-z","DOIUrl":"https://doi.org/10.1007/s10257-024-00669-z","url":null,"abstract":"<h3>Abstract</h3> <p>Business agility has been recognized as a core competitive capability in a dynamic business environment. In this context, the organizational IT capability is a co-factor for achieving and keeping business agility. IT capability has been managed through the utilization of plan-driven IT service management (ITSM) frameworks and standards such as the ITIL v3.v2011 and the ISO/IEC 20000. These implementations have produced benefits such as better IT user satisfaction level, reduction of IT services TCO, and improved understanding and communication between IT services users and IT services staff. However, the current business environment continues highly changing with the emergence and maturation of new IT technologies and IT-based business innovation approaches. Consequently, the organizational IT capability is pushed to be also agile and keep its contribution to the business agility aim. Given the novelty of agile ITSM standards and frameworks—ITIL v4 framework, VeriSM framework, and the ISO/IEC 29110-4-3 standard—, there is a knowledge gap on what they are and how they could produce an agile organizational IT capability and contribute to the business agility aim in this modern business environment. This research, thus, compares the potential impacts on a business agility index from the main plan driven and agile ITSM frameworks and standards. For this aim, we design an Analytical Hierarchical Process (AHP) decision-making model using core findings from the business agility literature and the Porter’s value chain and simulate a set of scenarios. Simulation results indicated that: (1) there were differences in the contributions from the five evaluated ITSM frameworks and standards to the business agility index; and (2) the high and very high scores produced by the two agile ITSM frameworks and standards were obtained only when other relevant agility capabilities were also achieved. Hence, this research reduces the knowledge gap and provides initial theoretical findings and insights on the impacts on business agility from the main ITSM frameworks and standards considering other relevant agility capabilities. However, empirical research is encouraged to collect confirmatory evidence.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139750352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Toward revealing concealed risks for agile IT service management practices","authors":"Kurt J. Engemann, Holmes E. Miller","doi":"10.1007/s10257-023-00666-8","DOIUrl":"https://doi.org/10.1007/s10257-023-00666-8","url":null,"abstract":"<p>Rapid changes in the business environment have created opportunities and challenges. Businesses need to be more responsive to competitive environments and customers’ requirements. Business agility involves implementing agile practices across organizational functions. Agile processes are especially critical in IT Service Management (ITSM). When agile processes are implemented to meet changing business and customer demands in ITSM environments, the speed and leanness characterizing agile practices often lead to agile practices not always explicitly addressing all underlying risks. Customer demands for fast solutions often means that risks are not attended to with necessary thoroughness. Some risks are not apparent and these concealed risks need to be revealed and managed. The failure to completely address risks involves errors of commission and errors of omission. Coupling agile business, agile systems development, and agile ITSM practices with effective risk management approaches within the agile framework is a suggested approach to manage risk in this evolving environment.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139715474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Teleworking antecedents: an exploration into availability bias as an impediment","authors":"Marie-E. Godefroid, Vincent Borghoff, Ralf Plattfaut, Björn Niehaves","doi":"10.1007/s10257-023-00652-0","DOIUrl":"https://doi.org/10.1007/s10257-023-00652-0","url":null,"abstract":"<p>Telework technologies have been known since the 1970s, yet their adoption levels remained low until Covid-19-related lockdowns and curfews. The known rational and non-rational technology acceptance theory and biases cannot fully explain this effect. One of the possible answers to fill this gap could be availability bias which has probably also affected the lag in adopting other technologies. To examine this phenomenon, we conducted a qualitative study with 22 interviews with individuals from different organizational backgrounds and telework adoption levels. Following a combination of inductive and deductive coding, we identified three key aspects of availability bias: intention, cognitive visibility, and cognitive transfer. The findings also allowed us to delineate this bias further from other biases, e.g., the status quo bias, and classical technology acceptance models, e.g., UTAUT. Thereby, this study examines a bias so far only very limitedly researched in the information systems and extends technology acceptance and cognitive bias literature. The findings should also enable practitioners to question their way of working and technology use more thoroughly.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139489828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring user editing preferences in electronic forms: an empirical study","authors":"Marius Breitmayer, Lisa Arnold, Michael Winter, Manfred Reichert","doi":"10.1007/s10257-023-00662-y","DOIUrl":"https://doi.org/10.1007/s10257-023-00662-y","url":null,"abstract":"<p>Electronic forms, such as order entry or tax declarations, frequently serve as the primary point of contact between users and information systems. Given their significance, it’s crucial that these forms are intuitive and not burdensome for users to complete. One key aspect influencing the intuitiveness of forms is the sequence in which individual fields must be filled. This article reports on an empirical study involving 162 participants, which explored the intuitiveness of user forms across diverse scenarios. The study had two main objectives. Firstly, it sought to understand how users perceive different sequences of form fields in terms of intuitiveness. Secondly, it investigated the possibility of an intuitive sequence for form fields. The study found significant differences in intuitiveness among various ways of organizing form field sequences. Furthermore, it revealed a common understanding among users about the (sub-)sequence in which form fields should be arranged, notably that fields requiring file uploads should be located at the end of the form. The findings of this study provide valuable insights for developing more intuitive user forms in process-aware information systems, thereby enhancing the overall user-friendliness of such systems.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139431755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A blockchain-powered e-cognocracy model for democratic decision making","authors":"Sepehr Ghazinoory, Amirhosein Mardani, Mohammad Ali Maddah-Ali, Gholam Ali Montazer","doi":"10.1007/s10257-023-00663-x","DOIUrl":"https://doi.org/10.1007/s10257-023-00663-x","url":null,"abstract":"<p>Electronic governance is used to empower citizens and help governments and organizations with strategic decision-making or policy-making. E-democracy and e-participation methods are essential tools used to engage citizens in decision-making. One of the recent e-democracy models is known as e-cognocracy. While having advantages relative to traditional e-democracy models, e-cognocracy still faces challenges such as fraud, centralization, information failure (voting paradox), and participation rate. This paper aims to design a blockchain-based electronic democracy model on a smart contract using e-cognocracy as the base model and the concept of futarchy and prediction markets. Using the design science research methodology, a three-stage blockchain-powered e-cognocracy method for democratic decision-making is developed. The proposed method of research includes three main stages: (1) Setting the problem, (2) the voting process, and (3) knowledge diffusion and evaluation, and the stage are done through several activities. This method is implemented as a smart contract on the Ethereum platform. Using the power of blockchain technology and the economic incentive model of futarchy, this method overcomes three main challenges for e-cognocracy. To demonstrate the methodology, it was applied in a real-case experience.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139431745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A systematic literature review on business-IT misalignment research","authors":"Dóra Őri, Zoltán Szabó","doi":"10.1007/s10257-023-00664-w","DOIUrl":"https://doi.org/10.1007/s10257-023-00664-w","url":null,"abstract":"<p>There has been a large body of research on strategic alignment between business and information technology, which has also been summarised in several literature reviews. All of these studies describe that business-IT alignment has remained a focal point among business and IT leaders. However, little is known about a specific perspective, namely, on business-IT misalignment, on which, although some analytical works have been carried out over the last twenty years, no literature review has been summarised. The purpose of this article is to display and analyze relevant literature regarding business-IT misalignment and map the influential issues by conducting a systematic literature review. This study collected in sum 642 papers published from the Scopus and Google Scholar databases. Finally, 62 articles were selected for the systematic review. The study examined eight research questions for business-IT misalignment derived from recent, high-impact business-IT alignment literature reviews. Results are analyzed qualitatively to find a better understanding of the current body of knowledge in business-IT misalignment and to provide a research agenda.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139431757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Suitability- and utilization-based cost–benefit analysis: a techno-economic feasibility study of virtual reality for workplace and process design","authors":"Ludger Pöhler, Frank Teuteberg","doi":"10.1007/s10257-023-00658-8","DOIUrl":"https://doi.org/10.1007/s10257-023-00658-8","url":null,"abstract":"<p>Virtual reality (VR) is increasingly being used in the corporate environment. Benefits of using VR have also already been identified in the area of combined workplace and process design. However, whether organizations should invest in VR for this use case is only feasible with knowledge of all operational and strategic costs and benefits. Since previous methods for simulating the costs and benefits of information systems rely strongly on prior knowledge and experience, these approaches are not effective for novel technologies such as VR for less tested use cases due to low empirical databases. In order to provide a more accurate cost–benefit analysis (CBA) of the use of VR for strategical planning like workplace and process design, design science research is applied. Subsequently, by including task technology fit theory, a suitability- and utilization-based CBA method emerged. The contribution thus provides, first, a systematically derived method for quantification and simulation of costs and benefits of strategic VR use in organizations. Second, it provides concrete insights into factors influencing profitability of an investment in a specific VR system for strategic planning projects for workplace and process design based on case study insights.</p>","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138481095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}