Information Systems and e-Business Management最新文献

The service control tower: dilemmas, decisions and a reference architecture for maintenance of (high-value) assets 服务控制塔：困境、决策和维护（高价值）资产的参考体系结构

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-05-24 DOI: 10.1007/s10257-025-00705-6

Rogier Harmelink, Engin Topan, Jos van Hillegersberg

{"title":"The service control tower: dilemmas, decisions and a reference architecture for maintenance of (high-value) assets","authors":"Rogier Harmelink, Engin Topan, Jos van Hillegersberg","doi":"10.1007/s10257-025-00705-6","DOIUrl":"https://doi.org/10.1007/s10257-025-00705-6","url":null,"abstract":"Complex supply chains require coordination efforts from supply chain partners. The concept of the service control tower plays an essential role in the transition towards Logistics 4.0 and coordination in supply chains. This paper analyses the concept of the (service) control tower. We find different (service) control tower applications in the literature. Some are focused on a specific domain (e.g., transportation and pharmaceutical logistics), while others have a more generic approach. We review available architectures and determine strengths and gaps. Additionally, we find that the construction of inter-organizational systems is complex. We explore the process of collaboration in four phases. Next, we define the service control tower and recognize four levels that organizations construct to create the system. However, in an inter-organizational context, strategic interests cause conflict and result in different technical and business dilemmas. We identify several dilemmas based on experts’ inputs during workshops with companies in constructing a service control tower. Most dilemmas occur in an early stage of development and are often related to the system’s governance, data sharing and IT integration. Finally, we provide potential users, developers and researchers of (service) control towers with a maintenance-oriented architecture for service control towers.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"34 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144133742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Too old to find employment? A novel approach to leverage the power of digital peer groups for older unemployed 太老找不到工作？利用数字同伴群体的力量为老年失业者提供一种新颖的方法

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-05-19 DOI: 10.1007/s10257-025-00708-3

Hanna Rebecca Broder, Maximilian Förster, Julia Klier, Mathias Klier, Irina Sigler

{"title":"Too old to find employment? A novel approach to leverage the power of digital peer groups for older unemployed","authors":"Hanna Rebecca Broder, Maximilian Förster, Julia Klier, Mathias Klier, Irina Sigler","doi":"10.1007/s10257-025-00708-3","DOIUrl":"https://doi.org/10.1007/s10257-025-00708-3","url":null,"abstract":"Unemployment is a pressing societal problem world-wide. The consequences of unemployment are disproportionately more severe for older individuals. Building on literature on digital technologies in the context of unemployment and social support in digital peer groups, we design and evaluate a novel job counseling approach to leverage the power of digital peer groups to assist older unemployed individuals in regaining employment. Our approach supplements the traditional one-on-one offline counseling. It is specifically designed for older unemployed individuals, with small group sizes, moderation, and implementation through an easily accessible online messenger. We demonstrate the practical applicability of the proposed approach by instantiating it in cooperation with the German Federal Employment Agency, and we demonstrate how the approach can be used in terms of mutual social support. We evaluate the efficacy of the approach in a controlled, randomized field experiment with 987 older unemployed individuals. The results demonstrate the approach’s positive impact on reemployment chances of older unemployed individuals, by increasing their job search skills and job search intensity. Furthermore, our evaluation reveals that gender and job market situation are important contextual factors for the effectiveness of the digital peer group-based approach, warranting further recognition in research.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"12 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144088286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Managing expectations towards AI tools for software development: a multiple-case study 管理对软件开发中的人工智能工具的期望：一个多案例研究

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-05-12 DOI: 10.1007/s10257-025-00704-7

Victor Vadmand Jensen, Adam Alami, Anders Rysholt Bruun, John Stouby Persson

{"title":"Managing expectations towards AI tools for software development: a multiple-case study","authors":"Victor Vadmand Jensen, Adam Alami, Anders Rysholt Bruun, John Stouby Persson","doi":"10.1007/s10257-025-00704-7","DOIUrl":"https://doi.org/10.1007/s10257-025-00704-7","url":null,"abstract":"Software development organizations (SDOs) are increasingly working to adopt artificial intelligence (AI) tools, like GitHub Copilot, to meet varied expectations. Nevertheless, we know little about how SDOs manage these expectations. This paper investigates how different SDOs expect AI tools to impact software development, and how these expectations change after a period of considering and evaluating AI tools. We conducted a multiple-case study involving three SDOs. To elicit initial expectations towards AI tools, we collected data using semi-structured interviews and field visits. To assess the persistence of expectations towards AI tools, we collected data from meetings, a debriefing, and retrospectives on AI tools. We found three expectations particular to one SDO; four shared between two SDOs; and six pervasive across all SDOs. Five expectations did not persist after experiential learning with AI tools, due to platform- and SDO-related factors. SDOs must carefully manage their expectations towards AI tools due to the variety and complexity of expectations. Some expectations are niche-specific based on their compatibility with the unique SDOs' people- and structure-related aspects, while others are becoming mainstream for a broader array of SDOs. Recognizing factors that affect the persistence of expectations and how they manifest in the individual SDO will enable SDOs to form their initial expectations and understand how these might change during adoption of AI tools, supporting expectation management.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"79 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143933583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Information systems function research: a scoping literature review and research agenda 信息系统功能研究：范围文献回顾和研究议程

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-05-12 DOI: 10.1007/s10257-025-00706-5

Márcia Veloso, João Varajão

引用次数: 0

Blockchain-based reputation systems for business-to-business services: designing a reputation mechanism to reduce information asymmetry in professional consulting 基于区块链的企业对企业服务声誉系统：设计声誉机制以减少专业咨询中的信息不对称

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-05-04 DOI: 10.1007/s10257-025-00702-9

Simon Hemmrich, Volker Nissen, Daniel Beverugen, Josias Daniel Miño Pauls

{"title":"Blockchain-based reputation systems for business-to-business services: designing a reputation mechanism to reduce information asymmetry in professional consulting","authors":"Simon Hemmrich, Volker Nissen, Daniel Beverugen, Josias Daniel Miño Pauls","doi":"10.1007/s10257-025-00702-9","DOIUrl":"https://doi.org/10.1007/s10257-025-00702-9","url":null,"abstract":"Reputation systems to rate companies’ performances remain largely unexplored in research and are scarcely used in business-to-business (B2B) practice. Such systems are essential for businesses seeking trustworthy partners, as they help reduce information asymmetry, lower buyers' transaction risks, and allow high-quality service providers to justify premium pricing. Unlike traditional review-based systems in the business-to-consumer (B2C) context, we propose a B2B reputation mechanism in which buyers commit to a rating payment before a transaction. Once the buyer finalizes the rating, this payment is executed and recorded on a blockchain as an immutable, secure ledger. Our system mimics natural trust-building mechanisms with ratings that are (1) monetary-based, (2) stake-based, (3) non-aggregated, (4) involve counter-ratings, (5) selectively sellable, (6) individually comparable, (7) stored on a blockchain, (8) and monitored by a third instance. This system provides a novel approach to fostering trust in B2B transactions by reducing information asymmetry and transaction risk. We illustrate the mechanism’s application in the consulting sector. Our analysis has identified 23 institutional trust and distrust dimensions that promote establishing institutional trust through the proposed mechanism. Qualitative interviews suggest that, while complex and challenging to apply, this mechanism can foster trust in B2B transactions. Given the low maturity in the application domain—rating professional business services with business reputation systems—and solution domain—using monetary stakes for ratings, this system stands as a potential invention.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"138 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144133743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Alternative digital platforms: comparative analysis through the lens of Corporate Aikido 另类数字平台：企业合气道视角下的比较分析

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-04-09 DOI: 10.1007/s10257-025-00703-8

Lukas R. G. Fitz, Jochen Scheeg

{"title":"Alternative digital platforms: comparative analysis through the lens of Corporate Aikido","authors":"Lukas R. G. Fitz, Jochen Scheeg","doi":"10.1007/s10257-025-00703-8","DOIUrl":"https://doi.org/10.1007/s10257-025-00703-8","url":null,"abstract":"Competing with dominant players in the digital platform (DP) economy is an increasingly complex and expensive endeavor for alternative digital platform (ADP) providers trying to disrupt established platform ecosystems. Nevertheless, ADPs position themselves deliberately in the competitive space of large competitors, targeting customer groups whose values and mindsets differ from mainstream DPs. Although there are many examples to find in practice, the variety of ADPs across different DP ecosystems and industries, especially in regards of strategic objectives, directions and characteristics, has not been researched in-depth yet. Based on a systematic, practice-based artifact review, this paper analyses and compares 105 ADPs in the competitive space of dominant DP ecosystem players. The study utilizes the theory of Corporate Aikido as an analytical framework, mapping the strategic elements of overthrowing established value propositions and turning a competitors’ strengths into weaknesses. Our findings indicate that privacy- and security-awareness, empowerment and inclusivity, premium quality and curation, open source and free access, uncensored, transparent and decentralized platforms as well as ecological and climate-friendly offers shape the landscape of alternative approaches in today’s DP economy. The results are subsequently discussed, yielding managerial implications and future opportunities for DP research.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"75 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143813924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Data valuation as a business capability: from research to practice 数据评估作为一种商业能力：从研究到实践

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-03-05 DOI: 10.1007/s10257-025-00701-w

Markus Hafner, Miguel Mira da Silva, Henderik Alex Proper

{"title":"Data valuation as a business capability: from research to practice","authors":"Markus Hafner, Miguel Mira da Silva, Henderik Alex Proper","doi":"10.1007/s10257-025-00701-w","DOIUrl":"https://doi.org/10.1007/s10257-025-00701-w","url":null,"abstract":"In our data-centric society, the imperative to determine the value of data has risen. Therefore, this paper presents a taxonomy for a data valuation business capability. Utilizing an initial taxonomy version, which originated from a systematic literature review, this paper validates and extends the taxonomy, culminating in four layers, twelve dimensions, and 59 characteristics. The taxonomy validation was accomplished by conducting semi-structured expert interviews with eleven subject matter experts, followed by a cluster analysis of the interviews, leading to a taxonomy heatmap including practical extensions. This paper's implications are manifold. Firstly, the taxonomy promotes a common understanding of data valuation within an enterprise. Secondly, the taxonomy aids in categorizing, assessing, and optimizing data valuation endeavors. Thirdly, it lays the groundwork for potential data valuation standards and toolkits. Lastly, it strengthens theoretical assumptions by grounding them in practical insights and offers an interdisciplinary research agenda following the taxonomy dimensions and characteristics.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"25 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143561182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Overcome the gender gap: analyzing massive open online courses through the lens of stereotype threat theory 克服性别差距：从刻板印象威胁理论的视角分析大规模在线公开课程

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-02-20 DOI: 10.1007/s10257-024-00696-w

Daniel Stattkus, Lorena Göritz, Katharina-Maria Illgen, Jan Heinrich Beinke, Oliver Thomas

{"title":"Overcome the gender gap: analyzing massive open online courses through the lens of stereotype threat theory","authors":"Daniel Stattkus, Lorena Göritz, Katharina-Maria Illgen, Jan Heinrich Beinke, Oliver Thomas","doi":"10.1007/s10257-024-00696-w","DOIUrl":"https://doi.org/10.1007/s10257-024-00696-w","url":null,"abstract":"Despite ongoing progress towards gender equality in education, women remain significantly underrepresented in computer science—a field still shaped by stereotypical expectations in our society. This gap is evident in both traditional classroom settings and online learning platforms such as MOOCs, where women face psychological barriers that hinder their learning success. As MOOCs increase accessibility and democratize education, it’s particularly important to address the barriers women face in these platforms. By analyzing 338,459 negative reviews from 8,067 IT and software courses offered by the MOOC provider Udemy, we explored the differences in how men and women experience these online learning environments. Our analysis was complemented by ten expert interviews, which helped us develop key propositions to explain these gender-based differences and derive guidelines to overcome them. Our results reveal that men and women criticize similar topics in IT courses, demonstrating that they do not belong to different user groups. However, differences between male and female reviews emerge within each topic. These differences are reflected in different communication styles, demands and areas of emphasis, shaped by gender-specific backgrounds, socialization processes and stereotypes. To overcome these differences, we propose seven guidelines drawing form Stereotype Threat Theory for designing gender-inclusive online courses that focus on inclusive communication and representation, creating supportive learning environments, and implementing high-quality, bias-aware educational practices. Aiming to foster greater participation and success for women in computer science.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"47 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143452380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What drives customers to engage with social commerce: a systematic review and factor derivation approach 是什么驱使客户参与社交商务：一个系统的审查和因素推导方法

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-02-13 DOI: 10.1007/s10257-025-00700-x

Abdelsalam Busalim, Shahla Asadi

{"title":"What drives customers to engage with social commerce: a systematic review and factor derivation approach","authors":"Abdelsalam Busalim, Shahla Asadi","doi":"10.1007/s10257-025-00700-x","DOIUrl":"https://doi.org/10.1007/s10257-025-00700-x","url":null,"abstract":"Social commerce (s-commerce), as a new form of e-commerce, has transformed customer behavior with the rise of social networking sites (SNSs). This development has created new opportunities for online businesses seeking to establish customer-centric operations and leverage the power of SNSs by implementing effective customer engagement strategies for a competitive advantage. However, limited effort has been devoted to evaluating the current state of research in this area and consolidating the factors that drive individuals to engage in s-commerce. Therefore, this study conducted a Systemic Literature Review (SLR) to explore existing research on s-commerce and customer engagement, employing a factor derivation approach to identify and categorise the most prominent engagement factors. The findings classify these factors into three key dimensions: social, technological, and motivational. By offering a comprehensive theoretical framework, this study contributes to advancing empirical research and deepening our understanding of the mechanisms that stimulate customer engagement within the s-commerce landscape.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"60 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143401538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Decentralized autonomous organization in built environments: applications, potential and limitations 构建环境中的分散自治组织：应用、潜力和限制

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2025-01-26 DOI: 10.1007/s10257-025-00699-1

Reachsak Ly, Alireza Shojaei

{"title":"Decentralized autonomous organization in built environments: applications, potential and limitations","authors":"Reachsak Ly, Alireza Shojaei","doi":"10.1007/s10257-025-00699-1","DOIUrl":"https://doi.org/10.1007/s10257-025-00699-1","url":null,"abstract":"The operations of built environment-related sectors are often run on centralized organizational structures. This centralized approach could lead to operational challenges that restrict efficiency, hinder transparency, and misalign with the community’s interests. The emergence of decentralized autonomous organization (DAO) presents a promising avenue for addressing these issues by leveraging blockchain technology and decentralized governance models. This paper presents a review of DAO, examining its existing applications, limitations, and potential use cases in the built environment. Seven categories of DAO applications in the built environment were identified and discussed. The study also explores DAO’s fundamentals, including its governance characteristics, operational mechanism, limitations and technical implementation, and corresponding challenges. Finally, this study highlights three potential areas in the built environment for future DAO use cases. This article serves as an essential reference for future academics, professionals, and policy regulators interested in learning more about the integrations of DAO in the built environment.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"113 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2025-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143044148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0