Information Systems and e-Business Management最新文献

Assessing the value of decentralized and interoperable data storage for service providers 评估分散和可互操作数据存储对服务提供商的价值

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-11-23 DOI: 10.1007/s10257-024-00692-0

Melanie Verstraete, Ruben D’Hauwers, Maarten de Mildt, Didier Colle, Sofie Verbrugge

引用次数: 0

My way, your way, or no way? How Mobility-as-a-Service ecosystems emerge 我行、你行还是不行？移动即服务生态系统是如何形成的

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-11-06 DOI: 10.1007/s10257-024-00691-1

Thomas Schulz, Heiko Gewald, Helmut Krcmar, Heinz-Theo Wagner

{"title":"My way, your way, or no way? How Mobility-as-a-Service ecosystems emerge","authors":"Thomas Schulz, Heiko Gewald, Helmut Krcmar, Heinz-Theo Wagner","doi":"10.1007/s10257-024-00691-1","DOIUrl":"https://doi.org/10.1007/s10257-024-00691-1","url":null,"abstract":"Mobility-as-a-Service (MaaS) apps help their users use and combine multiple mobility services, such as car-sharing and public transport. Many mobility providers are considering how to position themselves in this changing environment and whether to enter the service ecosystem of one or more MaaS app providers. To explain the development and emergence of service ecosystems, we develop a midrange theory by complementing the service-dominant logic perspective with Activity Theory. We test our theoretical model by analyzing empirical evidence collected in interviews with experts from German public transport organizations, some of which are entering or have entered the service ecosystem of the Moovel Group GmbH, which provides the Reach Now app. Our results indicate that it is the current development phase of service ecosystems that influences whether a mobility provider joins the service ecosystem of a MaaS app provider, a MaaS app provider enters the mobility provider’s service ecosystem, or both service ecosystems remain unconnected. Furthermore, our study results indicate that shared objects play a decisive role in connecting activity systems and thereby influence the development and emergence of service ecosystems.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"2 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142594651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Collective attention overload in a global manufacturing company: a case study 一家全球性制造企业的集体注意力超载：案例研究

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-11-06 DOI: 10.1007/s10257-024-00693-z

Victor Barros, Isabel Ramos

{"title":"Collective attention overload in a global manufacturing company: a case study","authors":"Victor Barros, Isabel Ramos","doi":"10.1007/s10257-024-00693-z","DOIUrl":"https://doi.org/10.1007/s10257-024-00693-z","url":null,"abstract":"The rapid evolution of information technology (IT) platforms has enabled the collection of vast volumes of data for decision support. These technologies have facilitated an increase in information sharing and collaboration, promising to accelerate problem-solving and foster innovation. However, despite the advancements in this sophisticated and evolving technological landscape, scholars have raised concerns that the collective attention of organizations may be compromised primarily due to the overwhelming volume of information that employees are exposed to daily. Given the limited nature of human attention, this excessive information can impair decision-making and restrict an organization’s capacity to achieve performance enhancements. To understand the IT impact on collective attention, we conducted a case study in a multinational organization in the engineering and electronics sector. Our participants described how an IT platform designed to encourage information sharing and collaboration affected collective mindfulness of opportunities for collaboration and innovation. Despite an innovation culture and careful implementation, the IT platform induced a level of information sharing and collaboration that overwhelmed collective attention, leading to employees failing to achieve the anticipated performance improvements. Our findings caution organizations about how emerging technologies may induce attention overload, undermine collective attention, and detract from collective mindfulness of business opportunities. Our research findings confront the prevalent assumption that an abundance of high-quality information invariably leads to enhanced organizational performance. The article concludes by proposing a research agenda aimed at defining guidelines for the adoption of collaborative IT platforms that prevent overloading collective attention.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"127 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142594675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Converting free users to paying customers in freemium services: a SaaS success model 在免费服务中将免费用户转化为付费用户：SaaS 的成功模式

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-10-24 DOI: 10.1007/s10257-024-00690-2

Pei-Fang Hsu, Hsin-Ru Rebecca Yen, Paul Jen-Hwa Hu, Tuan Kellan Nguyen

{"title":"Converting free users to paying customers in freemium services: a SaaS success model","authors":"Pei-Fang Hsu, Hsin-Ru Rebecca Yen, Paul Jen-Hwa Hu, Tuan Kellan Nguyen","doi":"10.1007/s10257-024-00690-2","DOIUrl":"https://doi.org/10.1007/s10257-024-00690-2","url":null,"abstract":"A freemium strategy represents a popular business model for cloud-empowered services, in which a vendor gives away basic services for free and seeks to monetize premium services. The economic viability of freemium models depends on the vendor’s ability to convert free service users into paying customers. Different from prior studies that mainly examine users’ intention to pay, this study examines both users’ intentions to pay and their actual purchase behaviors by extending the IS success model to propose a software as a service (SaaS) success model. Our proposed model emphasizes two freemium-specific, user-oriented factors: (1) the fit between perceived value of provided services and user needs of premium services as a contingent factor, and (2) price consciousness resulted from free-mentality of SaaS as a moderating factor to understand how individual evaluations of provided services might lead to purchases of premium services. We empirically examine the proposed SaaS success model with data from 638 active SaaS users. The results indicate that SaaS users’ intentions to pay and actual purchase behaviors are shaped by their perceived value of and satisfaction with the provided services, moderated by price consciousness. Furthermore, the fit between perceived value and user needs has an important, contingent role in influencing users’ intentions to pay and purchase behaviors.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"3 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142489002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unveiling blind spots in consulting firms’ disseminating discourse on digital transformation 揭示咨询公司传播数字化转型论述的盲点

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-10-04 DOI: 10.1007/s10257-024-00687-x

Emmanuel Monod, Nataliia Korotkova, Sabine Khalil, Antonia Meythaler, Elisabeth Joyce

{"title":"Unveiling blind spots in consulting firms’ disseminating discourse on digital transformation","authors":"Emmanuel Monod, Nataliia Korotkova, Sabine Khalil, Antonia Meythaler, Elisabeth Joyce","doi":"10.1007/s10257-024-00687-x","DOIUrl":"https://doi.org/10.1007/s10257-024-00687-x","url":null,"abstract":"Leading management consulting firms serve as key influencers in disseminating fashionable management ideas and aiding organizations through their change initiatives. Organizations often seek guidance from these firms to implement the management idea of digital transformation (DT), enticed by the potential benefits this idea promises. This study examines the reports of six leading management consulting firms to assess how they shape the disseminating discourse on DT. Applying the performance-structure-technology framework, we unveil several blind spots in the DT consulting discourse. Our document analyses reveal that leading management consulting firms, in their discourse on DT, neglect comprehensive strategic alignments in the form of people, competitive context, and technological methods and structures. This study contributes to the literature on change management, management ideas, and the broader information systems literature on DT by providing insights into the faddishness and semblance of leading consulting firms’ discourse on DT, while also shedding light on the nuances of DT consulting and its potential for improvement.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"31 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142383905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Business process management in the age of AI – three essential drifts 人工智能时代的业务流程管理--三种基本漂移

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-09-03 DOI: 10.1007/s10257-024-00689-9

Michael Rosemann, Jan vom Brocke, Amy Van Looy, Flavia Santoro

引用次数: 0

From zero to hero: ramp-up management as a new cross-cutting business process management capability 从零到英雄：提升管理作为一种新的跨领域业务流程管理能力

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-09-03 DOI: 10.1007/s10257-024-00672-4

Tobias Albrecht, Benedict Lösser, Maximilian Röglinger

{"title":"From zero to hero: ramp-up management as a new cross-cutting business process management capability","authors":"Tobias Albrecht, Benedict Lösser, Maximilian Röglinger","doi":"10.1007/s10257-024-00672-4","DOIUrl":"https://doi.org/10.1007/s10257-024-00672-4","url":null,"abstract":"Changing business environments challenge and motivate organizations to transform. To remain competitive, organizations need to embrace these dynamics and make radical changes to how work is performed. Business process management (BPM) as a holistic management discipline offers mature methods and end-to-end management activities. However, it is subject to the tension between stability and change. While change through the improvement of existing business processes is well understood, the implementation and scaling of novel business processes have been neglected in BPM research. Hence, this paper proposes business process ramp-up management (BPRUM) as a new cross-cutting capability area for contemporary and future BPM and explores relevant sub-capabilities. Our work synthesizes insights from an exploratory interview study with 21 subject matter experts to advance the understanding of BPM as a corporate capability regarding the implementation and scaling of novel processes. As a result, this study illustrates how BPRUM adds to modern BPM and presents 40 action-oriented sub-capabilities that provide hands-on knowledge and practical guidance for effective BPRUM. Thereby, it serves as a foundation for further theorizing on process ramp-up and for structuring discussions among BPM practitioners.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"27 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142124074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Towards discovering erratic behavior in robotic process automation with statistical process control 利用统计流程控制发现机器人流程自动化中的不稳定行为

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-30 DOI: 10.1007/s10257-024-00686-y

Petr Průcha

引用次数: 0

Prescriptive analytics systems revised: a systematic literature review from an information systems perspective 处方分析系统修订：从信息系统角度进行的系统文献综述

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-30 DOI: 10.1007/s10257-024-00688-w

Christopher Wissuchek, Patrick Zschech

{"title":"Prescriptive analytics systems revised: a systematic literature review from an information systems perspective","authors":"Christopher Wissuchek, Patrick Zschech","doi":"10.1007/s10257-024-00688-w","DOIUrl":"https://doi.org/10.1007/s10257-024-00688-w","url":null,"abstract":"Prescriptive Analytics Systems (PAS) represent the most mature iteration of business analytics, significantly enhancing organizational decision-making. Recently, research has gained traction, with various technological innovations, including machine learning and artificial intelligence, significantly influencing the design of PAS. Although recent studies highlight these developments, the rising trend focuses on broader implications, such as the synergies and delegation between systems and users in organizational decision-making environments. Against this backdrop, we utilized a systematic literature review of 262 articles to build on this evolving perspective. Guided by general systems theory and socio-technical thinking, the concept of an information systems artifact directed this review. Our first objective was to clarify the essential subsystems, identifying 23 constituent components of PAS. Subsequently, we delved into the meta-level design of PAS, emphasizing the synergy and delegation between the human decision-maker and prescriptive analytics in supporting organizational decisions. From this exploration, four distinct system archetypes emerged: advisory, executive, adaptive, and self-governing PAS. Lastly, we engaged with affordance theory, illuminating the action potential of PAS. Our study advances the perspective on PAS, specifically from a broader socio-technical and information systems viewpoint, highlighting six distinct research directions, acting as a launchpad for future research in the domain.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"44 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142101057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does robotic process automation create value for firms? 机器人流程自动化如何为企业创造价值？

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-27 DOI: 10.1007/s10257-024-00685-z

Daniel Durão, António Palma dos Reis

引用次数: 0