{"title":"From e-Business to intelligent digital systems: the next chapter for Information Systems & e-Business Management Journal","authors":"Stefano Za,Ann-Kristin Cordes","doi":"10.1007/s10257-026-00745-6","DOIUrl":"https://doi.org/10.1007/s10257-026-00745-6","url":null,"abstract":"","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"73 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149210819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Linda Maria Kölbel,Markus Hornsteiner,Stefan Schönig
{"title":"Guidelines for manual process discovery for semi-automated processes","authors":"Linda Maria Kölbel,Markus Hornsteiner,Stefan Schönig","doi":"10.1007/s10257-026-00742-9","DOIUrl":"https://doi.org/10.1007/s10257-026-00742-9","url":null,"abstract":"Abstract Semi-automated operational environments, where human operators and automated systems coexist, pose significant challenges for process discovery approaches, which typically target either fully manual or fully automated workflows. This paper presents a comprehensive guideline for manual process discovery specifically tailored to semi-automated contexts. Building on established methods (document analysis, direct observation, structured interviews, and collaborative workshops), we adapt and extend each method to capture both human-driven activities and machine-generated events. The resulting artifact comprises four modular guideline packages, offering step-by-step procedures, guiding questions, and optional tooling to uncover control flow, data flow, resource assignments, and system interactions. Use cases in an Industrial Internet of Things (IIoT) setting illustrate how these guidelines can be applied to complex, data-intensive scenarios, though the approach remains domain-agnostic and can be transferred to other semi-automated environments. The development followed the Design Science Research (DSR) cycle, incorporating iterative refinement and validation via expert workshops, surveys, and real-world use cases. Our evaluation confirms that the proposed guidelines enhance the completeness, accuracy, and efficiency of manual process discovery in hybrid human–machine landscapes.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"88 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149210822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Examining determinants of cloud analytics adoption in SMEs","authors":"Benedict Langer,Alex Feld","doi":"10.1007/s10257-026-00744-7","DOIUrl":"https://doi.org/10.1007/s10257-026-00744-7","url":null,"abstract":"Abstract Small and medium-sized enterprises (SMEs) that aim to harness data & analytics often look to cloud-based solutions to reduce initial invest and to ensure scalability. To support that endeavor, this study examines individual-level adoption dynamics of cloud analytics in the specific organizational context of SMEs. A composite model was developed which integrates the socio-technical variables of the technology-organization-environment framework into the technology acceptance model. Data was collected from employees of SMEs operating in Germany (n = 368) using an online questionnaire and was analyzed using partial least squares structural equation modeling. The proposed model was found to explain 78 % of the variance in intention to adopt . Relative advantage and compatibility were shown as key determinants. Contrary to previous literature, leadership support was found to have no significant influence on individual perception. Overall, the findings provide guidance to SME managers, service providers and policy makers on how to successfully support the adoption of cloud analytics. In doing so, the paper helps to fill a research gap on cloud analytics in SMEs, advancing the understanding of the factors that influence the adoption of the technology.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"11 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149210820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The operational perspective in business process management: towards holistic task execution support","authors":"Leo Poss,Stefan Schönig","doi":"10.1007/s10257-026-00735-8","DOIUrl":"https://doi.org/10.1007/s10257-026-00735-8","url":null,"abstract":"Abstract This paper redefines the operational perspective in Business Process Management (BPM). While BPM inherently operates at the operational level, its traditional focus on automation, standardization, and software execution has historically overlooked a holistic understanding of task execution, particularly manual tasks and the tools and materials required for them. Our mixed-methods study, which combines a structured literature review and abductive reasoning, confirms this oversight, a gap also visible in modeling support. To address this, we introduce a novel classification scheme for process entities and propose a comprehensive vision for future operational support. Leveraging developments such as the Internet of Things (IoT), this vision encompasses enhanced modeling artifacts, intelligent planning, and real-time execution assistance. This paper bridges a critical abstraction gap between automated and manual tasks by redefining the operational perspective, introducing a novel classification of process entities, and proposing a framework for holistic support.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"1 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149092740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A systematic review of e-government intermediaries: current insights and future directions","authors":"Aysegül Saylam, Mete Yıldız","doi":"10.1007/s10257-026-00738-5","DOIUrl":"https://doi.org/10.1007/s10257-026-00738-5","url":null,"abstract":"E-government intermediaries facilitate individuals’ access to and utilization of e-government services by bridging the gap between disadvantaged populations and e-government platforms. While these intermediaries help reduce bureaucratic barriers and the digital divide, their types, functions, and ecosystem dynamics remain underexplored. This study systematically reviews e-government intermediaries to enhance conceptual and practical understanding by identifying their types and functions. Despite technological advancements that may eliminate some traditional intermediaries, digital inequalities persist, and intermediaries remain essential. They are unlikely to disappear, but rather to evolve through reintermediation. Using PRISMA as a methodological framework, this study systematically analyzes literature from Web of Science (WoS) and Scopus databases to identify research gaps. The findings explore the functions and types of e-government intermediaries, concluding with future trends and new research directions. This study contributes to the e-government literature by providing a structured review and offering insights for both scholars examining e-government intermediaries and practitioners who interact with them or use them to bridge the digital divide.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"7 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148768972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Replacing white-collar workers by robotic process automation: a vignette analysis on acceptability and well-being","authors":"Amy Van Looy, Peter Vlerick","doi":"10.1007/s10257-026-00739-4","DOIUrl":"https://doi.org/10.1007/s10257-026-00739-4","url":null,"abstract":"","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"21 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148539318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From digitalization maturity to AI readiness: implications for organizational performance in SMEs in a Swedish county","authors":"Einav Peretz Andersson","doi":"10.1007/s10257-026-00740-x","DOIUrl":"https://doi.org/10.1007/s10257-026-00740-x","url":null,"abstract":"","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"4 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148587225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring success factors that impact artificial intelligence adoption on technological drivers and managerial capabilities","authors":"Waleed Mugahed Al-Rahmi","doi":"10.1007/s10257-026-00727-8","DOIUrl":"https://doi.org/10.1007/s10257-026-00727-8","url":null,"abstract":"","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"332 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148287933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Timon T. Aldenhoff, Florian Rieder, David Acev, Sankalp Biyani, Maria A. Wimmer, Dennis M. Riehle
{"title":"A unified definition of data trusts: roles, comparative positioning, and typology","authors":"Timon T. Aldenhoff, Florian Rieder, David Acev, Sankalp Biyani, Maria A. Wimmer, Dennis M. Riehle","doi":"10.1007/s10257-026-00732-x","DOIUrl":"https://doi.org/10.1007/s10257-026-00732-x","url":null,"abstract":"In the evolving digital economy, the challenge of sharing data while ensuring data sovereignty has become increasingly critical. Data trusts have been proposed as a governance model built around independent, fiduciary stewardship of data exchange between providers and consumers. Despite the concept’s potential, research in this domain remains nascent and fragmented across disciplines. Through a structured, topic-centered literature review, we address three research questions on the conceptualization of data trusts, the roles within the ecosystem, and outstanding research gaps. Our key contributions are threefold. First, we conceptualize data trusts through a consolidated definition, position them among adjacent data intermediaries, and derive a typology of four archetypes along primary objective and locus of governance authority. Second, we consolidate the fragmented role vocabulary into a minimal five-role model. Third, we propose a theory-informed research agenda that identifies nine gap categories and outlines directions for future work.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"33 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148287932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wael Jabr, Dominik Gutt, Juergen Neumann, Dennis Kundisch
{"title":"Updating at the expense of demand? The case of platform apps","authors":"Wael Jabr, Dominik Gutt, Juergen Neumann, Dennis Kundisch","doi":"10.1007/s10257-026-00723-y","DOIUrl":"https://doi.org/10.1007/s10257-026-00723-y","url":null,"abstract":"For short-lifecycle products, online reviews of earlier versions become less informative. In response, digital platforms hosting these products adopt governance mechanisms that keep reviews timely and aligned with the current versions. In the mobile app context, one such mechanism conceals prior reviews whenever an app is updated and excludes them when deriving review-based measures of reputation. The concern is that by increasing search frictions, the mechanism may depress demand for some apps but not others. In this paper, we investigate how this concealing governance mechanism influences app demand. Using an instrumental variable approach, our results reveal asymmetrical impacts. We find that top-ranked free “superstar apps” tend to benefit from updating. Paid “non-superstar apps” are negatively impacted and the effect is primarily driven by higher-priced apps, while free ones only suffer if their prior review-based reputation was high. Our findings highlight how a platform governance mechanism results in redistributing demand. They also offer platforms and developers guidance on the implications of review-concealing policies.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"1 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2026-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148287934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}