Information Systems and e-Business Management最新文献_第2页

Converting free users to paying customers in freemium services: a SaaS success model 在免费服务中将免费用户转化为付费用户：SaaS 的成功模式

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-10-24 DOI: 10.1007/s10257-024-00690-2

Pei-Fang Hsu, Hsin-Ru Rebecca Yen, Paul Jen-Hwa Hu, Tuan Kellan Nguyen

{"title":"Converting free users to paying customers in freemium services: a SaaS success model","authors":"Pei-Fang Hsu, Hsin-Ru Rebecca Yen, Paul Jen-Hwa Hu, Tuan Kellan Nguyen","doi":"10.1007/s10257-024-00690-2","DOIUrl":"https://doi.org/10.1007/s10257-024-00690-2","url":null,"abstract":"A freemium strategy represents a popular business model for cloud-empowered services, in which a vendor gives away basic services for free and seeks to monetize premium services. The economic viability of freemium models depends on the vendor’s ability to convert free service users into paying customers. Different from prior studies that mainly examine users’ intention to pay, this study examines both users’ intentions to pay and their actual purchase behaviors by extending the IS success model to propose a software as a service (SaaS) success model. Our proposed model emphasizes two freemium-specific, user-oriented factors: (1) the fit between perceived value of provided services and user needs of premium services as a contingent factor, and (2) price consciousness resulted from free-mentality of SaaS as a moderating factor to understand how individual evaluations of provided services might lead to purchases of premium services. We empirically examine the proposed SaaS success model with data from 638 active SaaS users. The results indicate that SaaS users’ intentions to pay and actual purchase behaviors are shaped by their perceived value of and satisfaction with the provided services, moderated by price consciousness. Furthermore, the fit between perceived value and user needs has an important, contingent role in influencing users’ intentions to pay and purchase behaviors.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"3 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142489002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unveiling blind spots in consulting firms’ disseminating discourse on digital transformation 揭示咨询公司传播数字化转型论述的盲点

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-10-04 DOI: 10.1007/s10257-024-00687-x

Emmanuel Monod, Nataliia Korotkova, Sabine Khalil, Antonia Meythaler, Elisabeth Joyce

{"title":"Unveiling blind spots in consulting firms’ disseminating discourse on digital transformation","authors":"Emmanuel Monod, Nataliia Korotkova, Sabine Khalil, Antonia Meythaler, Elisabeth Joyce","doi":"10.1007/s10257-024-00687-x","DOIUrl":"https://doi.org/10.1007/s10257-024-00687-x","url":null,"abstract":"Leading management consulting firms serve as key influencers in disseminating fashionable management ideas and aiding organizations through their change initiatives. Organizations often seek guidance from these firms to implement the management idea of digital transformation (DT), enticed by the potential benefits this idea promises. This study examines the reports of six leading management consulting firms to assess how they shape the disseminating discourse on DT. Applying the performance-structure-technology framework, we unveil several blind spots in the DT consulting discourse. Our document analyses reveal that leading management consulting firms, in their discourse on DT, neglect comprehensive strategic alignments in the form of people, competitive context, and technological methods and structures. This study contributes to the literature on change management, management ideas, and the broader information systems literature on DT by providing insights into the faddishness and semblance of leading consulting firms’ discourse on DT, while also shedding light on the nuances of DT consulting and its potential for improvement.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"31 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142383905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Business process management in the age of AI – three essential drifts 人工智能时代的业务流程管理--三种基本漂移

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-09-03 DOI: 10.1007/s10257-024-00689-9

Michael Rosemann, Jan vom Brocke, Amy Van Looy, Flavia Santoro

引用次数: 0

From zero to hero: ramp-up management as a new cross-cutting business process management capability 从零到英雄：提升管理作为一种新的跨领域业务流程管理能力

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-09-03 DOI: 10.1007/s10257-024-00672-4

Tobias Albrecht, Benedict Lösser, Maximilian Röglinger

{"title":"From zero to hero: ramp-up management as a new cross-cutting business process management capability","authors":"Tobias Albrecht, Benedict Lösser, Maximilian Röglinger","doi":"10.1007/s10257-024-00672-4","DOIUrl":"https://doi.org/10.1007/s10257-024-00672-4","url":null,"abstract":"Changing business environments challenge and motivate organizations to transform. To remain competitive, organizations need to embrace these dynamics and make radical changes to how work is performed. Business process management (BPM) as a holistic management discipline offers mature methods and end-to-end management activities. However, it is subject to the tension between stability and change. While change through the improvement of existing business processes is well understood, the implementation and scaling of novel business processes have been neglected in BPM research. Hence, this paper proposes business process ramp-up management (BPRUM) as a new cross-cutting capability area for contemporary and future BPM and explores relevant sub-capabilities. Our work synthesizes insights from an exploratory interview study with 21 subject matter experts to advance the understanding of BPM as a corporate capability regarding the implementation and scaling of novel processes. As a result, this study illustrates how BPRUM adds to modern BPM and presents 40 action-oriented sub-capabilities that provide hands-on knowledge and practical guidance for effective BPRUM. Thereby, it serves as a foundation for further theorizing on process ramp-up and for structuring discussions among BPM practitioners.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"27 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142124074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Towards discovering erratic behavior in robotic process automation with statistical process control 利用统计流程控制发现机器人流程自动化中的不稳定行为

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-30 DOI: 10.1007/s10257-024-00686-y

Petr Průcha

引用次数: 0

Prescriptive analytics systems revised: a systematic literature review from an information systems perspective 处方分析系统修订：从信息系统角度进行的系统文献综述

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-30 DOI: 10.1007/s10257-024-00688-w

Christopher Wissuchek, Patrick Zschech

{"title":"Prescriptive analytics systems revised: a systematic literature review from an information systems perspective","authors":"Christopher Wissuchek, Patrick Zschech","doi":"10.1007/s10257-024-00688-w","DOIUrl":"https://doi.org/10.1007/s10257-024-00688-w","url":null,"abstract":"Prescriptive Analytics Systems (PAS) represent the most mature iteration of business analytics, significantly enhancing organizational decision-making. Recently, research has gained traction, with various technological innovations, including machine learning and artificial intelligence, significantly influencing the design of PAS. Although recent studies highlight these developments, the rising trend focuses on broader implications, such as the synergies and delegation between systems and users in organizational decision-making environments. Against this backdrop, we utilized a systematic literature review of 262 articles to build on this evolving perspective. Guided by general systems theory and socio-technical thinking, the concept of an information systems artifact directed this review. Our first objective was to clarify the essential subsystems, identifying 23 constituent components of PAS. Subsequently, we delved into the meta-level design of PAS, emphasizing the synergy and delegation between the human decision-maker and prescriptive analytics in supporting organizational decisions. From this exploration, four distinct system archetypes emerged: advisory, executive, adaptive, and self-governing PAS. Lastly, we engaged with affordance theory, illuminating the action potential of PAS. Our study advances the perspective on PAS, specifically from a broader socio-technical and information systems viewpoint, highlighting six distinct research directions, acting as a launchpad for future research in the domain.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"44 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142101057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does robotic process automation create value for firms? 机器人流程自动化如何为企业创造价值？

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-27 DOI: 10.1007/s10257-024-00685-z

Daniel Durão, António Palma dos Reis

引用次数: 0

How do digital startups manage their activities? Insights and opportunities for business process management 数字初创企业如何管理其活动？业务流程管理的见解和机遇

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-05 DOI: 10.1007/s10257-024-00683-1

Mahendrawathi ER, Natasha Ratna Puspita Mulyono, Ivan Althirafi Rentio, Ika Nurkasanah

{"title":"How do digital startups manage their activities? Insights and opportunities for business process management","authors":"Mahendrawathi ER, Natasha Ratna Puspita Mulyono, Ivan Althirafi Rentio, Ika Nurkasanah","doi":"10.1007/s10257-024-00683-1","DOIUrl":"https://doi.org/10.1007/s10257-024-00683-1","url":null,"abstract":"Business process management (BPM) aims to help organizations manage their business processes. Startups differ from established firms as they go through different phases of prospecting, developing, and exploiting the new venture. Startups begin to focus on the organization of their processes after they reach the exploiting (scale-up) phase. Digital startups are unique as information technology (IT) becomes the business model itself. These unique characteristics raise a question: how do digital startups at the scale-up phase manage their business processes? To answer the question, two case studies on digital startups in logistics providers are conducted. The case studies are designed to be inductive in nature. Grounded Theory Method (GTM) is used for data collection and analysis. Data is collected via interviews and supporting documents. The BPM capability provides the basis to create guiding questions for the interviews. The interview results are analyzed with a grounded theory approach of open, theoretical, and selective coding. To derive a new theory, cross-case analyses are conducted. Findings from two digital startups allow us to identify important categories that play a role in how digital startups manage their activities: industry and stakeholders, digital offerings, organic structure, process management, performance measurement, employee training and culture. We further theorize that the competitive nature of startups makes them customer-centric and focus on agility. Digital startups continuously improve their product and conduct adaptive process experimentation involving a cycle of process identification, IT-based process implementation and process adaptation. The supporting capabilities that enable the process management of digital startups are agile people and culture and organic structure.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"22 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Idea generation in exploitative and explorative business process redesign techniques 在探索性和探索性业务流程重新设计技术中产生创意

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-08-05 DOI: 10.1007/s10257-024-00684-0

Steven Groß, Thomas Grisold, Jan Mendling, Jennifer Haase

{"title":"Idea generation in exploitative and explorative business process redesign techniques","authors":"Steven Groß, Thomas Grisold, Jan Mendling, Jennifer Haase","doi":"10.1007/s10257-024-00684-0","DOIUrl":"https://doi.org/10.1007/s10257-024-00684-0","url":null,"abstract":"Business process redesign has received considerable attention in research and practice. An important task contributing to redesign is idea generation. It has been argued that the choice of technique influences redesign outcomes, but empirical evidence is largely missing. In this paper, we examine the role of idea generation in business process redesign by comparing two different kinds of techniques: exploitative and explorative redesign techniques. Often, exploitative techniques are expected to yield more appropriate solutions, while explorative techniques are associated with more creative outcomes. To investigate such propositions, we consider the Best Practices of Process Redesign as an example of an exploitative redesign technique and the Business Process Design Space as an explorative redesign technique. We conducted a free-simulation experiment to study the empirical impact of the choice of redesign techniques on outcomes. We find that the Business Process Design Space leads to a higher number of redesign ideas, which are also more diverse. These are more creative and novel than ideas produced by the Best Practices of Process Redesign. Against expectation, the best practices as an exploitative approach do not produce more appropriate nor impactful ideas in our task design. Since both approaches cover different areas of improvement, a key implication of our work is that they should not be seen as isolated approaches to redesign; rather, they should be purposefully combined to not only create novel but also operational business process redesigns.","PeriodicalId":13660,"journal":{"name":"Information Systems and e-Business Management","volume":"42 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Towards a process selection method for embedded analytics 实现嵌入式分析的流程选择方法

IF 3.6 4区管理学

Information Systems and e-Business Management Pub Date : 2024-07-28 DOI: 10.1007/s10257-024-00675-1

Tobias Bender

引用次数: 0