Idea generation in exploitative and explorative business process redesign techniques

IF 2.3 4区 管理学 Q3 BUSINESS
Steven Groß, Thomas Grisold, Jan Mendling, Jennifer Haase
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Abstract

Business process redesign has received considerable attention in research and practice. An important task contributing to redesign is idea generation. It has been argued that the choice of technique influences redesign outcomes, but empirical evidence is largely missing. In this paper, we examine the role of idea generation in business process redesign by comparing two different kinds of techniques: exploitative and explorative redesign techniques. Often, exploitative techniques are expected to yield more appropriate solutions, while explorative techniques are associated with more creative outcomes. To investigate such propositions, we consider the Best Practices of Process Redesign as an example of an exploitative redesign technique and the Business Process Design Space as an explorative redesign technique. We conducted a free-simulation experiment to study the empirical impact of the choice of redesign techniques on outcomes. We find that the Business Process Design Space leads to a higher number of redesign ideas, which are also more diverse. These are more creative and novel than ideas produced by the Best Practices of Process Redesign. Against expectation, the best practices as an exploitative approach do not produce more appropriate nor impactful ideas in our task design. Since both approaches cover different areas of improvement, a key implication of our work is that they should not be seen as isolated approaches to redesign; rather, they should be purposefully combined to not only create novel but also operational business process redesigns.

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在探索性和探索性业务流程重新设计技术中产生创意
业务流程的重新设计在研究和实践中都受到了广泛关注。有助于重新设计的一项重要任务是创意的产生。有观点认为,技术的选择会影响再设计的结果,但经验证据在很大程度上是缺失的。在本文中,我们通过比较两种不同的技术:探索性再设计技术和开发性再设计技术,来研究创意生成在业务流程再设计中的作用。通常情况下,开发性技术会产生更合适的解决方案,而探索性技术则会产生更具创造性的结果。为了研究这些命题,我们将流程再设计最佳实践作为开发性再设计技术的一个例子,将业务流程设计空间作为探索性再设计技术的一个例子。我们进行了一次自由模拟实验,研究重新设计技术的选择对结果的实际影响。我们发现,"业务流程设计空间 "会产生更多的再设计想法,而且这些想法也更加多样化。与流程再设计最佳实践所产生的想法相比,这些想法更具创造性和新颖性。与预期相反,在我们的任务设计中,最佳实践作为一种探索性方法并没有产生更多合适或有影响力的想法。由于这两种方法涵盖了不同的改进领域,我们工作的一个重要意义在于,不应将它们视为孤立的重新设计方法;相反,应将它们有目的地结合起来,不仅能创造出新颖的业务流程重新设计,还能使其具有可操作性。
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来源期刊
CiteScore
6.20
自引率
11.10%
发文量
18
期刊介绍: Nowadays, in the age of information technology and the internet, the creation and maintenance of business models has to consider the latest developments in information technology to ensure competitiveness and long-term success of the enterprise. The aim of Information Systems Management (ISM) is to integrate information technology into business models and business processes to explore its potential to meet the business goals. Many international journals in the field of information systems (IS) or information management (IM) focus primarily on the quantitative analysis of information systems phenomena, especially through the use of empirical studies. However, research on qualitative analysis, development, and deployment of information systems is not covered sufficiently by the existing international IS journals. Therefore, the journal Information Systems and e-Business Management (ISeB) focuses on the core tasks of Information Systems Management, the conceptual analysis, design, and deployment of information systems, as well as on all e-business related topics. 1. Editorial objective The central aim of the journal ISeB is to publish original, well-written, self-contained contributions that elucidate novel research and innovation in information systems management and e-business which advance the field fundamentally and significantly. Published quarterly, the journal will: - Provide a vibrant forum for both academicians and industry specialists to explore the information systems and e-business management field - Bring innovative research on all aspects of information systems management from analytical, behavioral and technological perspectives - Enable rapid dissemination of latest research and innovation, supported with a double-blind peer review process. 2. Nature of topics The function of information systems management is the use of information technology (IT) to meet the information requirements of a company. Core tasks of ISM are the generation of project ideas (e.g. identification of business opportunities enabled by new information technologies), conceptual analysis, design, and integration of information systems. Submissions to ISeB should have a clear business focus and use appropriate information systems methodologies. They should either be founded on theory or should have proven their value based on prototypes and their beneficial application in the field. The general applicability of the concepts presented is strictly required. Case studies are welcome, if the insights presented allow general applicability. Moreover, empirical studies are welcome if clear research questions with relevance to the field of information systems and e-business management are given and the studies are carried out correctly. ISeB topics focus on (but are not restricted to) the following areas: - Information Modeling: The central task of information systems modeling is the conceptual specification of information systems from the business point of view. Information modeling includes the development or the application of high-level modeling techniques used for conceptual modeling, e.g. event-driven process chain (EPC) for process modeling, entity-relationship model (ERM) for data modeling, and object-oriented methods like the unified modeling language (UML). - Domain-Specific Information Systems: Different industry domains (e.g. manufacturing, retailing, or finance) are characterized by different requirements to information systems that are reflected in different IS architectures for specific domains. The development and maintenance of information systems in an industry domain can be supported by these architectures. Either the development of generalizable domain-specific architectures or the employment of such architectures in practice can be discussed. - E-Business Management (intra-organization al and inter-organizational information systems): Possible sub-topics include the development and deployment of IS for electronic commerce and supply chain management, market places, new business scenarios enabled through new technologies. Based on a business strategy, submissions have to clearly state how the strategy can be operationalized using IS. - Information Systems Development: The development and deployment of large-scale IS (e.g. enterprise resource planning software) requires the use of appropriate software engineering methodologies, procedure models, and project management. Possible research areas are the development of software engineering methodologies, procedure models, and the design of project management methods. Empirical studies on IS development may focus on the application of well-founded methods in practice. - Information Technology Management: The function of information technology management is the provision and operation of the technical infrastructure and the planning of the technical orientation of information systems in an enterprise. An important aspect is the impact of changing information systems on organizational structures and processes – and vice versa. In this context, the use of information technology to realize a business strategy efficiently can be analyzed. - Latest Information Technology Developments: Latest developments in information technology have to be evaluated to explore potentials to generate new business strategies. Current topics and trends to be evaluated for business use are e.g. business intelligence systems, agent technology, and workflow management systems. Officially cited as: Inf Syst E-Bus Manage
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