El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam最新文献

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Pengaruh Persepsi Konsumen, Labelisasi Halal dan Citra Merek Terhadap Keputusan Pembelian Produk Herbal Skincare SR12 消费者感知、清真标签和品牌形象对收购Skincare SR12草药产品的决定的影响
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-12-20 DOI: 10.47467/elmal.v5i2.788
Ade Lia, Ibdalsyah Ibdalsyah, H. Hakiem
{"title":"Pengaruh Persepsi Konsumen, Labelisasi Halal dan Citra Merek Terhadap Keputusan Pembelian Produk Herbal Skincare SR12","authors":"Ade Lia, Ibdalsyah Ibdalsyah, H. Hakiem","doi":"10.47467/elmal.v5i2.788","DOIUrl":"https://doi.org/10.47467/elmal.v5i2.788","url":null,"abstract":"This study aims to determine the effect of consumer perceptions, halal labeling and brand image on purchasing decisions, while the independent variables are consumer perceptions, halal labeling and brand image. The data in this study were collected through questionnaires distributed to consumers who had purchased and used SR12 herbal skincare products in Bogor. The research method used is quantitative. The population in this study were consumers of SR12 herbal skincare products. With the data collected amounted to 100 respondents. The data analysis tool used in this study used multiple linear regression. The results of this study indicate that the variables of consumer perception, halal labeling and brand image have a positive and significant effect on purchasing decisions for sr12 herbal skincare products. \u0000Keywords: Consumer Perception, Halal Labeling, Brand Image and Purchase Decision","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134392958","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh Literasi Zakat, Infaq, Shadaqah (ZIS), Kepercayaan, dan Brand Awareness terhadap Keputusan Menyalurkan Zakat dan Donasi Melalui Tokopedia Zakat、Infaq、Shadaqah (ZIS)、信念和品牌意识的影响,这些决定通过Tokopedia引导Zakat和捐赠
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-12-20 DOI: 10.47467/elmal.v5i2.806
Niken Febiana, Hendri Tandjung, H. Hakiem
{"title":"Pengaruh Literasi Zakat, Infaq, Shadaqah (ZIS), Kepercayaan, dan Brand Awareness terhadap Keputusan Menyalurkan Zakat dan Donasi Melalui Tokopedia","authors":"Niken Febiana, Hendri Tandjung, H. Hakiem","doi":"10.47467/elmal.v5i2.806","DOIUrl":"https://doi.org/10.47467/elmal.v5i2.806","url":null,"abstract":"This study aims to determine the effect of literacy variables on zakat, infaq and shadaqah (zis), trust and brand awareness on decisions to distribute zakat and donations. The data processing in this study uses quantitative analysis using the Structural Equation Model (SEM) analysis technique with the Partial Least Square (PLS) approach using the SmartPLS 3.0 statistical software. The instrument used to obtain data is a questionnaire using a Likert scale. In taking the sample obtained by non-probability sampling method using purposive sampling technique, the sample obtained is 95 respondents at the students of the Faculty of Islamic Religion, Ibn Khaldun University, Bogor. The results of this study indicate that the literacy variable zis has a negative and insignificant effect on the decision to distribute zakat and donations through Tokopedia. The trust variable has a positive and significant effect on the decision to distribute zakat and donations through Tokopedia. The Brand Awareness variable has a positive but not significant effect on the decision to distribute zakat and donations through Tokopedia. Variable literacy zis, trust, brand awareness simultaneously influence the decision to distribute zakat and donations by 66.4%. While the remaining 33.6% is explained by other exogenous variables outside of this study. \u0000Keywords: Brand Awareness, Trust, Decision to Distribute Zakat and Donations, Literacy ZIS","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"251 11","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120941364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Pandemi Covid-19 Mempengaruhi Dampak Pasar Saham di Bursa Efek Indonesia (BEI) Covid-19大流行影响了印尼证券交易所的股市影响(北)
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-12-20 DOI: 10.47467/elmal.v5i2.766
M. H. Purnomo, Cintia Ayu Kartika
{"title":"Pandemi Covid-19 Mempengaruhi Dampak Pasar Saham di Bursa Efek Indonesia (BEI)","authors":"M. H. Purnomo, Cintia Ayu Kartika","doi":"10.47467/elmal.v5i2.766","DOIUrl":"https://doi.org/10.47467/elmal.v5i2.766","url":null,"abstract":"The purpose of this research is generally to find out, discuss and analyze the COVID-19 pandemic affecting the impact of the stock market in Indonesia on companies listed on the Indonesia Stock Exchange (IDX). This research method uses qualitative methods with data carrying capacity through https://www.idx.co.id/about-bei/laporan-tahunan/ with secondary data techniques, namely by collecting data through online media. The results of this study are that before the pandemic in the last quarter of 2019 there was a decrease in the average daily transaction, while in the last quarter of 2020 stock investors turned positive due to the prospect of covid-19 vaccination, the implementation of work from home led to an increase of 57.92% in average -Average Active Investors per Month, from 186,102 SID (Single Investor Identification) at the end of 2019 to 293,886 SID at the end of 2020. At the close of trading on December 30, 2020 the JCI rebounded to the level of 5,979. \u0000Keywords: the covid-19 pandemic, the impact of the stock market, on the company","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126167273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Literasi Keuangan Syariah, Islamic Branding, dan Religiusitas terhadap Keputusan Mahasiswa Dalam Menggunakan Jasa Perbankan Syariah 伊斯兰金融素量、伊斯兰品牌和宗教对学生使用伊斯兰银行服务的决定的影响
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-12-20 DOI: 10.47467/elmal.v5i2.752
F. Salim, Suyud Arif, Abrista Devi
{"title":"Pengaruh Literasi Keuangan Syariah, Islamic Branding, dan Religiusitas terhadap Keputusan Mahasiswa Dalam Menggunakan Jasa Perbankan Syariah","authors":"F. Salim, Suyud Arif, Abrista Devi","doi":"10.47467/elmal.v5i2.752","DOIUrl":"https://doi.org/10.47467/elmal.v5i2.752","url":null,"abstract":"This study aims to determine the effect of Islamic financial literacy, Islamic branding, and religiosity on student decisions in using Islamic banking services. The dependent variable in the study is student decisions, while the independent variables are Islamic financial literacy, Islamic branding, and religiosity. The data in this study were collected through questionnaires distributed to active FAI students class 2017-2018 who had transacted using Islamic banks. The research method used is quantitative. The population in this study are active students of FAI class 2017-2018 who have transacted using Islamic banks, with data collected totaling 100 respondents. The data analysis tool used in this study uses the Partial Least Square (PLS) approach. The results of this study indicate that there is a positive and significant influence of the Islamic financial literacy variable, Islamic branding on student decisions in using Islamic banking services, while the religiosity variable has a positive but not significant effect on student decisions in using Islamic banking services. \u0000Keywords: Using Islamic Banking Services, Islamic Financial Literacy, Islamic Branding, Religiosity, and Student Decisions","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121575563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh Inklusi Keuangan dan Bank Syariah terhadap Infrastruktur Nasional Dan Pertumbuhan Ekonomi Dalam Program SDGs   伊斯兰金融和银行对可持续发展目标的国家基础设施和经济增长的影响
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-11-24 DOI: 10.47467/elmal.v5i1.690
Nur Frita, Ikhwan Hamdani , Abrista Devi
{"title":"Pengaruh Inklusi Keuangan dan Bank Syariah terhadap Infrastruktur Nasional Dan Pertumbuhan Ekonomi Dalam Program SDGs  ","authors":"Nur Frita, Ikhwan Hamdani , Abrista Devi","doi":"10.47467/elmal.v5i1.690","DOIUrl":"https://doi.org/10.47467/elmal.v5i1.690","url":null,"abstract":"The uneven financial literacy of the Indonesian people indicates that there are people who have not been able to use the services of Islamic financial institutions, both financing and deposits at Islamic banks. The quality of infrastructure is still relatively poor so that the Sustainable Development Goals (SDGs) have not been created. This study aims to determine the effect of financial inclusion on economic growth, the influence of Islamic banks on economic growth, the effect of financial inclusion on infrastructure, and the influence of Islamic banks on infrastructure. This study uses associative quantitative research, using Financial Inclusion variables (Islamic Bank Third Party Funds) and Islamic Bank variables (Islamic Banking Financing) to find out whether there is an effect of these variables on the dependent variable, namely Economic Growth (GRDP) and National Infrastructure (Length). Streets). The data collected is secondary data and time series data. In this study using panel data regression method which is processed using Eviews 9. The findings of this study are that Financial Inclusion does not have a significant effect on Economic Growth, Financial Inclusion has a significant and positive effect on National Infrastructure, Islamic Banks do not have a significant influence on Economic Growth, and Islamic Banks do not have a significant influence on National Infrastructure. In the variables of Financial Inclusion, Islamic Banks, Economic Growth and National Infrastructure, it is recommended to use other, more varied indicators so that we can all reach how far the inclusiveness of Islamic finance in Indonesia. And, be more focused and can have a positive impact on the SDGs program broadly for the national and international community. \u0000 Keywords: Financial Inclusion, Islamic Banks, Economic Growth, National Infrastructure, Sustainable Development Goals (SDGs).","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133768211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Pengaruh Promosi, Kualitas Pelayanan, dan Implementasi Syariah terhadap Minat Masyarakat Menggunakan Jasa Pegadaian Syariah 伊斯兰教通过伊斯兰当铺服务对公众利益的促进、服务质量和实施的影响
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-11-24 DOI: 10.47467/elmal.v5i1.633
Nia Ruhaniah, Hendri Tanjung, H. Hakiem
{"title":"Pengaruh Promosi, Kualitas Pelayanan, dan Implementasi Syariah terhadap Minat Masyarakat Menggunakan Jasa Pegadaian Syariah","authors":"Nia Ruhaniah, Hendri Tanjung, H. Hakiem","doi":"10.47467/elmal.v5i1.633","DOIUrl":"https://doi.org/10.47467/elmal.v5i1.633","url":null,"abstract":"This study aims to determine how much influence the promotion, service quality, and implementation of sharia has on people's interest in using sharia pawnshops. This study uses quantitative methods by distributingquestionnaires online or google forms to respondents with criteria aged 20-40 years and knowing about sharia pawnshops. This research was conducted in the city of Depok with a total of 100 respondents. In this study, it was found that the promotion and service quality variables had a significant effect, while the sharia implementation variable had no significant effect. In addition, in this study it was also found that the Y variable could be explained by 71.3% by the X variable. and the remaining 28.7% was explained by other variables outside the study. \u0000Keyword: Promotion, Service Quality, Syariah Implementation, and Interest","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117003830","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Analisis Strategi Pemasaran Rumah Makan Dalam Menghadapi Persaingan Usaha 餐厅营销策略分析面对竞争
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-11-24 DOI: 10.47467/elmal.v5i1.632
Himawan Muhammad Reza, Sofian Muhlisin, Syarifah Gustiawati
{"title":"Analisis Strategi Pemasaran Rumah Makan Dalam Menghadapi Persaingan Usaha","authors":"Himawan Muhammad Reza, Sofian Muhlisin, Syarifah Gustiawati","doi":"10.47467/elmal.v5i1.632","DOIUrl":"https://doi.org/10.47467/elmal.v5i1.632","url":null,"abstract":"In starting a business, a marketing strategy is one of the most important things. There is a lot of competition in doing business, so the marketing strategy must be carried out as well as possible so that the results are in accordance with the plan and can win the market. For this reason, it is necessary to conduct research on marketing strategies in terms of Islamic economics. With this background, business people must pay attention to marketing strategies in order to compete with other business people in accordance with sharia economic principles. The problem in this study is how the marketing strategy of Mbah Darsih's Angkringan restaurant in facing business competition and whether the marketing strategy of Mbah Darsih's Angkringan restaurant is in accordance with Islamic economic principles. The aim is to find out the marketing strategy used by Mbah Darsih's Angkringan restaurant and the suitability of the marketing strategy used with Islamic business principles. The data in this study were obtained from the results of interviews, observations, and documentation. The results obtained in this study Angkringan Mbah Darsih restaurant using a strategy commonly called the marketing mix where Angkringan Mbah Darsih is very concerned about product quality, promotional activities, price, and place. Angkringan Mbah Darsih in implementing its marketing strategy in accordance with Islamic business principles, namely siddiq, amanah, tabligh, fathonah. The shortcomings of Mbah Darsih's Angkringan restaurant in carrying out its strategy are the lack of consistency in carrying out promotional activities and the lack of available parking space.","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126128179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Strategi Manajemen Sumber Daya Manusia Islami Dalam Meningkatkan Produktivitas Kinerja Karyawan di Koperasi Syariah 212 Sentul 伊斯兰资源管理战略,以提高伊斯兰合作社212 toul员工的生产力
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-11-24 DOI: 10.47467/elmal.v5i1.650
Caesya Noor Avissa, Ikhwan Hamdani, Suyud Arif
{"title":"Strategi Manajemen Sumber Daya Manusia Islami Dalam Meningkatkan Produktivitas Kinerja Karyawan di Koperasi Syariah 212 Sentul","authors":"Caesya Noor Avissa, Ikhwan Hamdani, Suyud Arif","doi":"10.47467/elmal.v5i1.650","DOIUrl":"https://doi.org/10.47467/elmal.v5i1.650","url":null,"abstract":"This study aims to explain the strategy of human resource management in increasing the productivity of the performance of employees in the Sharia Cooperative 212 Sentul and how appropriate human resource management is with Islamic law. This study uses a qualitative approach with data collection techniques in the form of interviews and documentation. The resource persons in this study were the head of the human resources division and two employees in Cooperative 212. The results of the study stated that the Human Resource Management Strategy implemented in Cooperative 212 was by providing training, every year there was an employee performance appraisal and increasing ability in communicate. Cooperatives have implemented Human Resource Management in accordance with Islamic law because Cooperative 212 has done things that do not violate Islamic rules such as being honest at work, having a sense of responsibility, maintaining trust, and self-evaluation. Thus, employees are able to produce a positive impact, but the implementation is still less than perfect because the implementation of the strategy used has not been carried out regularly and well structured. However, the leadership is expected to improve the Human Resource management strategy so that the Sharia Cooperative 212 can develop and not deviate from Islamic rules. \u0000 ","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133785473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Pengaruh Standarisasi dan Sertifikasi Halal terhadap Tingkat Kepercayaan Konsumen pada Biro Perjalanan Wisata Halal 标准化和清真证书对消费者信心水平的影响清真旅游局
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-11-24 DOI: 10.47467/elmal.v3i1.634
Veryal Rachmania Putri, Kholil Nawawi, Syarifah Gustiawati
{"title":"Pengaruh Standarisasi dan Sertifikasi Halal terhadap Tingkat Kepercayaan Konsumen pada Biro Perjalanan Wisata Halal","authors":"Veryal Rachmania Putri, Kholil Nawawi, Syarifah Gustiawati","doi":"10.47467/elmal.v3i1.634","DOIUrl":"https://doi.org/10.47467/elmal.v3i1.634","url":null,"abstract":"At this time in Indonesia there are already many halal travel  companies that provide halal tourism programs, with services that refer to Islamic rules and the halal travel agency is obliged to provide convenience in the implementation of worship while on a tour. and in this case of course standardization and certification are very important to the level of consumer confidence in the halal travel company to prevent fraud cases like those that have happened before. This study aims to see the effect of standardization and halal certification on consumer confidence in Rizkia Tour & Travel. The  method  used  in  this  study  is  the  quantity, The population in this study is Rizkia Tour & Travel consumers using non-probability sampling and using the Slovin rule of a questionnaire collection of data analysis technique used is the Partial Least Square (PLS). The results of this study indicate that halal standardization and certification have a positive and significant effect on consumer confidence in Rizkia Tour & Travel. to Rizkia Tour & Travel so that they can continue to maintain and improve halal standardization and certification so that consumer confidence can be maintained properly.At this time in Indonesia there are already many halal travel  companies that provide halal tourism programs, with services that refer to Islamic rules and the halal travel agency is obliged to provide convenience in the implementation of worship while on a tour. and in this case of course standardization and certification are very important to the level of consumer confidence in the halal travel company to prevent fraud cases like those that have happened before. This study aims to see the effect of standardization and halal certification on consumer confidence in Rizkia Tour & Travel. The  method  used  in  this  study  is  the  quantity, The population in this study is Rizkia Tour & Travel consumers using non-probability sampling and using the Slovin rule of a questionnaire collection of data analysis technique used is the Partial Least Square (PLS). The results of this study indicate that halal standardization and certification have a positive and significant effect on consumer confidence in Rizkia Tour & Travel. to Rizkia Tour & Travel so that they can continue to maintain and improve halal standardization and certification so that consumer confidence can be maintained properly.Keyword: certification, standardization, halal tourism, halal travel","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"148 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115259581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Kinerja Karyawan, Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Nasabah Bank Syariah Indonesia 员工表现、服务质量和产品质量对印尼伊斯兰银行客户满意度的影响
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pub Date : 2021-11-24 DOI: 10.47467/elmal.v5i1.635
Binta Malina Azkiya, Hendri Tanjung, Syarifah Gustiawati
{"title":"Pengaruh Kinerja Karyawan, Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Nasabah Bank Syariah Indonesia","authors":"Binta Malina Azkiya, Hendri Tanjung, Syarifah Gustiawati","doi":"10.47467/elmal.v5i1.635","DOIUrl":"https://doi.org/10.47467/elmal.v5i1.635","url":null,"abstract":"This study aims to determine how much influence employee performance, service quality and product quality have on customer satisfaction of Indonesian Islamic banks. This study uses a quantitative method with random sampling, namely anyone who is met and deemed to be in accordance with the criteria needed in the study. This research was conducted at Bank Syariah Indonesia Sub-Branch Office Citeureup 1 with a total of 96 respondents. In this study, it was found that employee performance had no significant effect, while service quality and product quality had a significant effect. In addition, this study also found that variable Y can be explained by 71.8% by variable X, and the remaining 28.2% is influenced by other variables outside the study.","PeriodicalId":131028,"journal":{"name":"El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116110311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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