{"title":"My SIGUCCS Book Report","authors":"L. Fox","doi":"10.1145/3347709.3347790","DOIUrl":"https://doi.org/10.1145/3347709.3347790","url":null,"abstract":"The SIGUCCS Community read together 7* professional development and leadership books this year. In this lightning talk, I will give a one-minute book report on each book.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125995870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"You're (Probably) Not Bad at Your Job: Impostor Syndrome and IT Work","authors":"Alexa J. Spigelmyer, Julio G. Appling","doi":"10.1145/3347709.3347798","DOIUrl":"https://doi.org/10.1145/3347709.3347798","url":null,"abstract":"What is it about working in IT that can make us feel like everyone will ‘figure out’ we have no idea what we're doing? ‘Impostor syndrome’ refers to the belief that you are under-qualified or inadequate, even in the face of overwhelming evidence to the contrary. In only seven minutes we'll examine the various ways impostor syndrome manifests itself and why is it so common in IT work. This will hopefully alleviate any feelings you may have of being a complete and total fraud. We're pretty sure we know what we're talking about...mostly.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130154901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cook ‘em Like Gumbo","authors":"Mo Nishiyama","doi":"10.1145/3347709.3347784","DOIUrl":"https://doi.org/10.1145/3347709.3347784","url":null,"abstract":"Gumbo (the official state dish of Louisiana) is known for assimilating many culinary traditions throughout its rich history. The highly revered dish continues to be influenced by multicultural traditions and is enjoyed by a diverse group of people. Customer-facing Help and How-to document system at Oregon Health & Science University shares many features as gumbo: articles are authored by experts from various missions, they share similar and consistent content structures, and are served to diverse customer bases. Although the Help and How-to document repository has been in existence for just over five years, we learned from many challenges and successes when developing the system. We have learned where and how customers interact with information, what types of articles are in high demand, and how documents complement our communication campaigns. We have adopted better inclusion practices with the words and graphics we use, and raised awareness for accessibility concerns. We also expanded our group of core editors during this time. Yet there are more changes on the horizon. With the organization's imminent ITIL adoption, the role of support articles and technology challenges will continue to evolve—just like gumbo.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133005208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shamar Akio Ward, Mechelle Gittens, N. Rock, Keone James
{"title":"CampusEMonitor: Intelligent Campus Environment Room Monitoring System","authors":"Shamar Akio Ward, Mechelle Gittens, N. Rock, Keone James","doi":"10.1145/3347709.3347825","DOIUrl":"https://doi.org/10.1145/3347709.3347825","url":null,"abstract":"It is important to monitor, analyze and make decisions to ensure the comfort of students and staff on campus as well as maintain an optimal operating environment for various equipment. Server/switch rooms may become hot due to air conditioner failures unknown to the staff. These undetected failures cause servers to switch off, affecting service delivery. In other cases, unsafe gases may occur in the environment. This situation may be unknown to management and the environmental conditions can cause personal discomfort. We present CampusEMonitor, which monitors environment parameters. CampusEMonitor is capable of monitoring temperature, humidity and environmental gases in campus spaces and can be used for quick decision making. Additionally, CampusEMonitor can be configured to trigger various types of alerts, such as emails, automatically to notify staff of unfavorable conditions. CampusEMonitor was developed as a low-cost system using Raspberry Pis, sensors and open-source software used to display information on dashboards in real-time and trigger alerts. Retired cell phones are also repurposed here to reduce cost. Interviewed staff members revealed instances where CampusEMonitor reported anomalies in the campus environment and proved to be a system that can monitor campus environments and send suitable alerts to the appropriate personnel.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134601843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Draft Day: How Lessons from Fantasy Football Can Teach About Staffing","authors":"Mitchell Ochi, Judy Toma, Claire Chun","doi":"10.1145/3347709.3347834","DOIUrl":"https://doi.org/10.1145/3347709.3347834","url":null,"abstract":"When Matthew Berry (2014) wrote, “A bad league ruins the experience for so many…” a resounding nod amongst Fantasy Football (FF) players echoed every manager's plight: staffing. The same can be said for staffing within a higher education institution if you compare great staff with a bad \"league.\" Staffing, much like building one's FF team, is not only critical to an institution's success but also to its strategy. Many managers, however, are not trained properly and are usually left to improvise or figure things out on their own (Wilk, 2018). To address these issues, we will discuss how FF can mimic the hiring process and can provide a model to understand what a manager requires from a new staff member (player research), the interview process (preparing ones’ roster for draft day), the selection committee's consensus process (draft day), on-boarding staff (building ones’ roster), and continual training, concluding with an effective evaluation process (maintaining one's team). We will use some of Bob Lewis’ Eight Tasks of Leadership (2011) to define how staffing is dependent on both concrete and subjective processes such as making decisions, motivating employees, communication, and building and maintaining teams. Finally, we will examine the continual evaluation process and how that aligns with winning the FF championship.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114851031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bringing Campus Experience to Online Classes","authors":"Karl V. Owens, Michael Suskin, Chris Wiesemann","doi":"10.1145/3347709.3347831","DOIUrl":"https://doi.org/10.1145/3347709.3347831","url":null,"abstract":"No recording ever captures the experience of a live performance. The same is true about education. Feedback we have received, regarding online education, has been that remote attendees miss access to resources and the live interaction with their instructor and classmates. Through the layering of multiple commercial services, we are able to bring some of the campus experiences to online students.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115727164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Creating a “Phoenix” Service Desk","authors":"Kirsten Petersen, Andrew Wheeler, Max Cohen","doi":"10.1145/3347709.3347829","DOIUrl":"https://doi.org/10.1145/3347709.3347829","url":null,"abstract":"This paper will detail how Oregon State University formed an ITIL-based Service Desk from the staff and resources of a centralized helpdesk, a contracted desktop support team, a walkup support service, and a campus labs support team. We will explain where we started, what our goals were, what we changed to reach our goals, what we learned along the way, and what we plan to do in the future. Readers will learn how to address structural and other barriers to implementing an ITIL-based Service Desk from existing support teams.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129397303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Innovative Uses for an Online Survey Tool at WVU","authors":"K. Fletcher","doi":"10.1145/3347709.3347822","DOIUrl":"https://doi.org/10.1145/3347709.3347822","url":null,"abstract":"West Virginia University (WVU) employees and students use a variety of online survey tools for research, polling, and feedback. In addition to these uses, survey tools have been used to develop complex online forms with workflows and email notifications, program reviews that allow collaborative responses over a six-month period, online tutorials with built-in quizzes, and ballots for student body elections. This paper focuses on WVU's \"off label\" uses of its most popular survey tool, Qualtrics, and includes a few best practices gleaned from lessons learned.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129983404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Badges: Do We Need to Show You Some Stinkin’ Badges?","authors":"Eric Handler","doi":"10.1145/3347709.3347799","DOIUrl":"https://doi.org/10.1145/3347709.3347799","url":null,"abstract":"In the spring of 2019 in partnership with Macalester’s Center for Scholarship and Teaching I am leading a group of faculty and staff in an exploration of gamification and badges in higher education. Inspired by my Apple watch, I wanted to learn from faculty what they thought of gamification, badges and more. Are they interested, how do they define these terms, what challenges do they foresee. We anticipate reading some literature on the topic as well as partnering with our campus career center to learn about what they are hearing from employers. While Macalester is far away from implementing an on-campus badging system, this “Talking about Pedagogy” workgroup is likely to inform that exploration in the years to come. In this presentation/lightning talk/poster/panel I’ll share what I’ve learned from the faculty as well as what we learned together about the state of badging across the Higher Education landscape.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125356213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"If You Specialize It, They Will Attend","authors":"Heather Davis","doi":"10.1145/3347709.3347777","DOIUrl":"https://doi.org/10.1145/3347709.3347777","url":null,"abstract":"Texas Woman's University's popular School of Tech applies best practices in adult learning. Participants engage in active learning in a computer classroom where they grow skills and build relationships. This model provided the opportunity to build digital dexterity that may ultimately transform our workforce.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116839052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}