Supply Chain Management eJournal最新文献

{"title":"Online Appendix for Managing Capital Market Frictions via Cost-Reduction Investments","authors":"Fehmi Tanrısever, N. Joglekar, S. Erzurumlu, M. Lévesque","doi":"10.2139/ssrn.3370251","DOIUrl":"https://doi.org/10.2139/ssrn.3370251","url":null,"abstract":"This document is an online appendix for the manuscript titled \"Managing Capital Market Frictions Via Cost-Reduction Investments\".","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116762074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Validation of Customers’ Perceived E-Service Quality Determinants: A Study of Online Shoppers","authors":"Narender Singh Bhati","doi":"10.2139/ssrn.3357740","DOIUrl":"https://doi.org/10.2139/ssrn.3357740","url":null,"abstract":"The purpose of this study is to refine and examine the reliability and validity of e-service quality determinants in online purchase environment. The study assessed the perception of 425 online buyers from Rajasthan. The measure used for the study was the determinants of e-service quality to study customers’ perception about various key e-service quality dimensions in online purchase environment. Confirmatory Factors Analysis (CFA) was used to test the reliability and validity of the measurement model. The findings revealed the good and acceptable internal consistency among the constructs of the study. The measurement model fit was found to be good using different model fit indices like CMIN, DF, GFI, NFI, CHI, IFI, TLI, and RMSEA.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133092274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving Innovation and Performance in Professional Service Outsourcing – An Empirical Study in Emerging Market","authors":"Zuoming Liu","doi":"10.2139/ssrn.3356632","DOIUrl":"https://doi.org/10.2139/ssrn.3356632","url":null,"abstract":"This study investigates how a professional service provider’s external integration with global clients and internal integration across various functional units impact its innovation and performance under various external environmental uncertainties. Drawing on the theory of organisational learning and dynamic capabilities, a conceptual framework is proposed and tested empirically by using survey data from Indian-based professional service providers. This study contributes to the much-needed efforts in studying professional service outsourcing and provides helpful managerial guidelines to both professional service providers and global clients regarding how to properly manage outsourcing activities to achieve expected benefits.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128345776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mpact of Supply Chain Performance Measurement: A Survey Result of Influence of Performance Measurement With Reference to Department Stores","authors":"Mohamed Ali V.M, S. S","doi":"10.2139/ssrn.3349901","DOIUrl":"https://doi.org/10.2139/ssrn.3349901","url":null,"abstract":"The rapid transformation of retail sector as an organized business segment shows the importance of supply Chain Management. In this context the progress in developing trust with the customer plays a vital role. In recent years, competency level of retail sectors is influenced by the Supply Chain Design and its performance. With this context, measuring the performance of Supply Chain will impact to yield customer satisfaction with sustainable benefits. This paper presents the result about the survey done with the department stores about its impact on Supply Chain Performance Measurement and its influence on the below key component of Supply Chain Management; 1. Identification of Bottle Neck 2. Bullwhip Effect.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131759988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Motivating Supplier Social Responsibility under Incomplete Visibility","authors":"Tim Kraft, León Valdés, Yanchong Zheng","doi":"10.2139/ssrn.3028117","DOIUrl":"https://doi.org/10.2139/ssrn.3028117","url":null,"abstract":"Problem definition: We examine how a profit-driven firm (she) can motivate better social responsibility (SR) practices by a supplier (he) when these practices cannot be perfectly observed by the firm. We focus on the firm’s investment in the supplier’s SR capabilities. To capture the influence of consumer demands, we incorporate the potential for SR information to be disclosed by the firm or revealed by a third party. Academic/practical relevance: Most firms have limited visibility into the SR practices of their suppliers. However, there is little research on how a firm under incomplete visibility should (i) invest to improve a supplier’s SR practices and (ii) disclose SR information to consumers. We address this gap. Methodology: We develop a game-theoretic model with asymmetric information to study a supply chain with one supplier and one firm. The firm makes her investment decision given incomplete information about the supplier’s current SR practices. We analyze and compare two settings: the firm does not disclose versus she discloses SR information to the consumers. Results: The firm should invest a high (low) amount in the supplier’s capabilities if the information she observes suggests the supplier’s current SR practices are poor (good). She should always be more aggressive with her investment when disclosing (versus not disclosing). This more aggressive strategy ensures better supplier SR practices under disclosure. When choosing between disclosing and not disclosing, the firm most likely prefers not to disclose when the supplier’s current SR practices seem to be average. Managerial implications: (i) Greater visibility helps the firm to better tailor her investment to the level of support needed. (ii) Better visibility also makes the firm more “truthful” in her disclosure, whereas increased third-party scrutiny makes her more “cautious.” (iii) Mandating disclosure is most beneficial for SR when the suppliers’ current practices seem to be average.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116456665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Go Wide or Go Deep? Assortment Strategy and Order Fulfillment in Online Retail","authors":"Sanjith Gopalakrishnan, Moksh Matta, Mona Imanpoor Yourdshahy, V. Choudhary","doi":"10.2139/ssrn.3339004","DOIUrl":"https://doi.org/10.2139/ssrn.3339004","url":null,"abstract":"Problem definition: Expansions in product assortment by online retailers often engender operational challenges. In undertaking such expansions, retailers exercise a strategic choice between expanding assortment width or depth. Our understanding of how this choice affects the order fulfillment process is limited. Thus, we examine the impact of these dimensions of assortment strategy on order delivery timeliness. Academic/practical relevance: Order delivery timeliness is a critical measure of operational success in online retail. We contribute to theory and practice by adopting a multidimensional perspective of retailer assortment strategy and studying the relative impact of assortment width and depth on order delivery timeliness. Methodology: Employing a data set comprising more than 200 million orders, we study the effects of assortment strategy on delivery timeliness using an instrumental variable approach. We then utilize a two-stage model to estimate the impact of delivery performance on sales. Further, we employ a matched difference-in-differences and a novel Bayesian structural time-series model to confirm this relationship. Results: We find that assortment width has a greater negative impact on order delivery timeliness compared with assortment depth. A one-standard-deviation increase in assortment width increases average delivery times by 0.55 days. Further, we find this effect to be positively moderated (i.e., worsened) by the average size of orders and to be negatively moderated (i.e., improved) by the logistic service provider’s (LSP) experience. Finally, a one-day increase in delivery times for 10% of the orders results in a 2.7% reduction in sales. Managerial implications: Our findings suggest that online retailers focused on ensuring timely deliveries should be wary of widening product assortments, especially when facing larger average order sizes. We also find that experienced logistic service providers can help mitigate the dilatory effects of assortment width expansions. However, the benefits of experienced LSPs are limited for retailers deepening their assortments.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125683204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Supply Chain Relational Capital and the Bullwhip Effect: An Empirical Analysis Using Financial Disclosures","authors":"Rong Zhao, R. Mashruwala, Shailendra Pandit, J. Balakrishnan","doi":"10.1108/IJOPM-03-2018-0186","DOIUrl":"https://doi.org/10.1108/IJOPM-03-2018-0186","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to conduct a large-sample empirical investigation of how relational capital impacts bullwhip at the supplier.\u0000\u0000\u0000Design/methodology/approach\u0000The study uses mandatory disclosures in regulatory filings of US firms to identify a supplier’s major customers and constructs empirical proxies of supply chain relational capital, i.e., length of the relationship between suppliers and customers and partner interdependence. Multivariate regression analyses are performed to examine the effects of relational capital on bullwhip at the supplier.\u0000\u0000\u0000Findings\u0000The findings show that bullwhip at the supplier is greater when customers are more dependent on their suppliers, but is reduced when suppliers share longer relationships with their customers. The results also provide additional insights on several firm characteristics that impact supplier bullwhip, including shocks in order backlog, selling intensity and variations in profit margins. Furthermore, the authors document that the effect of supply chain relationships on bullwhip tends to vary across industries and over time.\u0000\u0000\u0000Originality/value\u0000The study employs a novel data set that is constructed using firms’ financial disclosures. This large panel data set consisting of 13,993 observations over 36 years enables thorough and robust analyses to characterize supply chain relationships and gain a deeper understanding of their impact on bullwhip.\u0000","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122071023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Collusion by Algorithm: Does Better Demand Prediction Facilitate Coordination Between Sellers?","authors":"Jeanine Miklós-Thal, Catherine Tucker","doi":"10.2139/ssrn.3261273","DOIUrl":"https://doi.org/10.2139/ssrn.3261273","url":null,"abstract":"We build a game-theoretic model to examine how better demand forecasting resulting from algorithms, machine learning, and artificial intelligence affects the sustainability of collusion in an industry. We find that, although better forecasting allows colluding firms to better tailor prices to demand conditions, it also increases each firm’s temptation to deviate to a lower price in time periods of high predicted demand. Overall, our research suggests that, despite concerns expressed by policy makers, better forecasting and algorithms can lead to lower prices and higher consumer surplus.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125795070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Retail Distribution Strategy with Outlet Stores","authors":"Jiaru Bai, H. Gurnani, Shuya Yin","doi":"10.2139/ssrn.3251858","DOIUrl":"https://doi.org/10.2139/ssrn.3251858","url":null,"abstract":"Traditionally, outlet stores were situated away from main stores in order to provide older, less desirable products at discounted prices. More recently, some firms have featured an outlet-within-a-store concept and offer consumers the experience of outlet shopping at the same location. With an interest in examining the effect of location differentiation on a firm’s distribution strategy, we model a firm with an existing main store and study its motivation on whether or not to open an outlet store, and where to locate it. When consumers are homogeneous in their travel sensitivity, our analysis shows that as consumers’ willingness to travel decreases, it becomes more likely for the firm to offer outlet stores at or near main store locations. This observation is consistent with the anecdotal evidence of an outlet-within-a-store strategy adopted by department stores such as Macy’s, who in contrast to single brand firms (such as Coach) have more uncertainty in consumers’ taste for product offerings leading to a lower willingness to travel. We also show that the introduction of outlet stores leads to higher quality offerings at the main store. When there is fit uncertainty in product offering at the outlet store, in contrast to intuition, as product fit increases, the firm builds the outlet store closer to the main store but increases both product quality and price to take advantage of their increased attraction. We also extend the model to consider consumer heterogeneity in travel sensitivity and the growing trend of urban sprawl.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"162 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126741103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mitigating Supplier Default Risk: Information and the Demand for Trade Credit","authors":"P. Liang, Austin C. Sudbury","doi":"10.2139/ssrn.3202235","DOIUrl":"https://doi.org/10.2139/ssrn.3202235","url":null,"abstract":"We bring to light a benefit of trade credit relationships in which large investment-grade firms borrow from their smaller suppliers despite the ability to secure less expensive financing elsewhere. The use of trade credit allows a firm, which is wary of a supply disruption, to indirectly acquire information regarding the stability of a supplier. This information allows the firm to improve its sourcing decisions and to better protect against supply chain disturbances. We also show that the demand for trade credit increases with the probability that a supplier is unstable and with the cost of supplier failure to the focal firm. These results provide theoretical justification for various empirical associations documented in the literature on trade credit. Paradoxically, we also show that a necessary condition for trade credit to arise in our setting is that a bank or other financial intermediary holds a comparative advantage in lending over the other firms in our model. This result stands in contrast the much of the theoretical literature on trade credit which justifies inter-firm lending by assuming the advantage in lending lies with a supplier.","PeriodicalId":129698,"journal":{"name":"Supply Chain Management eJournal","volume":"877 30","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113995528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}