Bandung Conference Series: Industrial Engineering Science最新文献

{"title":"Perancangan Perbaikan Kualitas Pelayanan Menggunakan Metode IPA dan Kano Sebagai Evaluasi Kualitas Pelayanan Kedai Kopi","authors":"Muhammad Rifqi Aditya, Nugraha","doi":"10.29313/bcsies.v3i2.8564","DOIUrl":"https://doi.org/10.29313/bcsies.v3i2.8564","url":null,"abstract":"Abstract. Sepertiga coffee shop is one of the coffee shops located in downtown Banda Aceh. Sepertiga shop is a fairly new coffee shop because this shop opened in 2018. Sepertiga shop still has to strengthen its business strategy in order to survive and compete with other coffee shops. The majority of consumers at the One-third coffee shop are aged 17-28 years who are students and university students. With the majority of consumers who are students, one-third of coffee gets an average daily turnover of Rp. 3,056,453 while the target turnover of one- third of coffee is Rp. 5,000,000 per day, but until now the turnover achieved is only 50% of the target and has decreased. Sepertiga Coffee Shop needs an increase in sales, the strategy undertaken to increase sales is to improve service quality. The quality of service at Sepertiga Coffee Shop requires improvement, it is known based on the results of data processing using the IPA Kano method. The main function of the IPA method is to provide information related to service factors based on consumer opinion which can encourage customer satisfaction and loyalty, as well as other factors, namely the need to improve services according to consumer opinion because at this time consumers are not satisfied with existing services (Napitupulu , 2016). While Kano is a model that aims to categorize the attributes of a product or service based on how well the product or service is able to meet consumer satisfaction. The results of the analysis using the IPA, Kano and gap analysis methods show that the performance required by consumers and requires improvement so that there are 5 attributes that require improvement in service quality. Based on the analysis of the IPA, Servqual and Kano methods, the design of proposed improvements can be made to Sepertiga Coffee Shop by making SOPs for guidelines or references for carrying out work assignments in accordance with their functions and as a performance appraisal tool, and it is easier for employees to apply their work rules. SOP is implemented by giving punishment if employees do not carry out work according to SOP and rewards to employees who carry out SOP properly. \u0000Abstrak. Kedai Kopi Sepertiga merupakan salah satu kedai kopi yang berada di pusat kota Banda Aceh. Kedai Kopi Sepertiga merupakan kedai kopi yang terbilang baru karena kedai ini mulai dibuka pada tahun 2018. Kedai Kopi Sepertiga masih harus memantapkan strategi bisnis agar dapat bertahan dan bersaing dengan kedai kopi lainnya. Mayoritas konsumen pada Kedai Kopi Sepertiga yaitu berusia 17-28 tahun yang merupakan pelajar dan mahasiswa. Dengan mayoritas konsumen yang merupakan pelajar dan mahasiswa Sepertiga coffee mendapatkan omzet harian rata- rata sebesar Rp. 3.056.453 sedangkan target omzet Sepertiga coffee yaitu sebesar Rp. 5.000.000 per hari, tetapi sampai saat ini omzet yang tercapai hanya 50% dari target dan mengalami penurunan. Berdasarkan hasil kuesioner awal masalah utama pada kedai kopi Sepertiga ya","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127471220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perancangan Fasilitas Kerja Ergonomis untuk Operator Stasiun Kerja Packing pada CV Tasifa Jaya Menggunakan Metode Antropometri","authors":"Tasya Kalista Alsadila Putri, Eri Achiraeniwati, Yanti Sri Rejeki","doi":"10.29313/bcsies.v3i1.7038","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.7038","url":null,"abstract":"Abstract. CV Tasifa Jaya is a meatball production food company with a total of 15 workers. Delays in the production process cause overtime, and a buildup of work in the packing and finishing process. The accumulation of work occurs because workers often stop to relieve fatigue or soreness. This happens because the work facilities used in the form of storage tanks, chairs measuring 23x15x15 cm, and storage racks require workers to bend and bend down to adjust their working position to the available facilities. Therefore, this study aims to identify complaints and assess the risk of packing and finishing work. The type of research method used uses quantitative methods. The measurement method used is the Loading on The Upper Body Assesment (LUBA) method to assess occupational risks. Occupational risk assessment using the Loading on The Upper Body Assesment (LUBA) method is used based on complaints on the upper limbs in accordance with the LUBA assessment used to assess upper body risk. The work risk assessment of packing and finishing workers occupies action categories 3 and 4, indicating the need for improvement in work movements, work positions, and overall including improvements to the design of work facilities. \u0000Keywords: Ergonomics, Nordic Body Map (NBM) Questionnaire, Loading on the Upper Body Assesment (LUBA), Anthropometry. \u0000Abstrak. CV Tasifa Jaya merupakan perusahaan makanan produksi bakso dengan total pekerja 15 orang. Keterlambatan proses produksi menyebabkan overtime, dan penumpukan pekerjaan pada proses packing dan finishing. Penumpukan pekerjaan terjadi karena pekerja sering berhenti untuk melepas lelah atau pegal. Hal ini terjadi karena fasilitas kerja yang digunakan berupa bak penampungan/penyimpanan, kursi berukuran 23x15x15 cm, dan rak penyimpanan mengharuskan pekerja membungkuk dan menunduk untuk menyesuaikan posisi kerja dengan fasilitas yang tersedia. Oleh karena itu penelitian ini bertujuan untuk mengidentifikasi keluhan dan menilai risiko dari pekerjaan packing dan finishing. Jenis metode penelitian yang digunakan menggunakan metode kuantitatif. Adapun metode pengukuran yang digunakan yaitu metode Loading on The Upper Body Assesment (LUBA) untuk menilai risiko pekerjaan. Penilaian risiko kerja menggunakan metode Loading on The Upper Body Assesment (LUBA) digunakan berdasarkan pada keluhan pada anggota tubuh bagian atas sesuai dengan penilaian LUBA yang digunakan untuk menilai risiko tubuh bagian atas. Penilaian risiko kerja pekerja packing dan finishing menempati kategori tindakan 3 dan 4, menunjukan perlu perbaikan pada gerakan kerja, posisi kerja, maupun keseluruhan termasuk perbaikan desain fasilitas kerja. \u0000Kata Kunci: Ergonomi, Kuesioner Nordic Body Map (NBM), Loading on The Upper Body Assesment (LUBA), Antropometri.","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"60 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124426323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implementasi Metode Human Resource Scorecad untuk Meningkatkan Kinerja Kerja Karyawan di PT Kinlaus Sukses Indoneisa (KS Group)","authors":"Ellgandireza Selay, M. Dzikron, Agus Nana Supena","doi":"10.29313/bcsies.v3i1.6918","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.6918","url":null,"abstract":"Abstract.  The growth of the food and beverage industry sector in Indonesia is increasing rapidly, especially in West Java because of the high population so that the KS Group Bandung company is required to meet the needs of the community, in supporting the needs of the community, adequate human resources are needed to support the success of the company's vision and mission, but the company has problems in the work performance of employees who do not support, resulting in a decrease in the quality of work owned by the company so that it hampers the company's vision and mission and optimization of performance such as increasing employee work delays, declining turnover, product complaints from consumers. Viewed from the aspect of the company's organization, the company is categorized as a medium industry based on the income and also the value of the company's investment. This research was conducted to design and measure the work performance of employees using the Human Resources Scorecard method. \u0000Human Resource Scorecard is a performance measurement system of Human Resources related to people, strategy and company performance in order to form a superior competitive company. The method applied to measure the extent of employee performance and is also useful for scientifically developing the company's human resources. There are four perspectives in measuring the Human Resource Scorecard, namely the financial, customer, internal business process and learn & growth perspectives. The stages of this research are the first to identify KPIs based on the company's business strategy, the second is to design an objective strategy to define the value creation process or the clarity of the organization's strategy to determine the steps for implementing the strategy. The third is to do indicator weighting, the weighting stage is done using expert choice software 11. Fourth, the scoring system is carried out using the higher is better, lower is better method. The five scoring system results obtained were categorized using the Traffic Light System method. \u0000The results of the study were 10 KPs divided into 2 financial KPIs, 3 customer KPIs, 2 internal bussiners process KPIs, and 3 Learning & Growth KPIs. From the results of the calculation of the weight score of the employee's performance in the company as a whole in each perspective, namely 60.7%, which means that the score obtained is the need for improvement and performance improvement. The results of the 10 KPO measurements obtained are divided into several categories, namely 2 KPIs in the red category, 6 in the yellow category, 2 in the red category. KPIs categorized as red indicate that the company's targets are still far from expectations, therefore the company must improve the KPIs and evaluate them in order to realize the company's vision and mission. The next research is to design employee performance using an assessment form, namely from a questionnaire, the second uses weighting with expert choice 11 an","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116139801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Usulan Penerapan 5S di Home Industry UN","authors":"Muhammad Ridho Sundoro, E. Achiraeniwati","doi":"10.29313/bcsies.v3i1.6910","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.6910","url":null,"abstract":"Abstract. UN is a small-scale industry, the product produced from these production activities is fermented soybean that called tempe. The process of making tempe is done by boiling, soaking, chopping, washing, leavening, packaging, and fermenting. Therefore, this study proposes the implementation of 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) as a workplace improvement program to create and maintain a work environment and minimize losses resulting from failures and damage, as well as improve quality and safety in the workplace. work. Based on the results of the identification of work attitudes at this time, it is necessary to improve each activity in 5S. In the seiri activity, improvement made by providing a place to eliminate unnecessary items and making a place to store work tools in the form of hooks, for packaging workstation equipment store in the cabinets as well as cleaning equipment cabinets and protective personal equipment. In the seiton activity, improvement made by arranging work equipment and labeling the tool storage. During the seiso activities, improvements made by providing cleaning support equipment, waste water channels, posters to remind the importance of cleanliness, and making lines on the floor as boundaries for cleanliness responsibilities at each work station. Improvements made to seiketsu activities by making work rules and standards operational procedure, and posters to remind 5S/5R. In shitsuke activities, improvements made by creating an evaluation system for the implementation of 5S and regulations that contain the consequences of acts of violation that aim to indiscipline workers. \u0000Abstrak. Home industry UN bergerak pada bidang pengolahan makanan, produk yang dihasilkan dari kegiatan produksi tersebut berupa tempe. Proses pembuatan tempe dilakukan dengan melakukan perebusan, perendaman, pencacahan, pencucian, peragian, pengemasan, dan fermentasi Pada saat ini perusahaan memiliki permasalahan yang terdapat dilantai produksi, yaitu kondisi di tempat kerja pada saat ini belum dilakukannya proses pemilahan, penataan, dan pembersihan. Maka dari itu, penelitian ini memberikan usulan penerapan 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) sebagai program perbaikan di tempat kerja untuk menciptakan serta memelihara lingkungan kerja dan meminimalisir kerugian yang diakibatkan dari kegagalan dan kerusakan, serta memperbaiki kualitas dan keamanan di tempat kerja. Berdasarkan hasil identifikasi terhadap sikap kerja pada saat ini, maka diperlukan perbaikan untuk setiap aktivitas pada 5S. Pada aktivitas seiri dilakukan perbaikan dengan menyediakan tempat untuk mengeliminasi barang yang tidak diperlukan serta dibuatkan tempat untuk menyimpan alat-alat kerja berupa pengait dan lemari peralatan pengemasan serta lemari peralatan kebersihan dan alat pelindung diri . Pada aktivitas seiton dilakukan perbaikan dengan melakukan penataan terhadap peralatan kerja dan melakukan pelabelan pada tempat penyimpanan alat. Pada aktivitas seiso d","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129153671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perancangan Strategi Pengembangan Usaha Menggunakan Analisis SWOT (Strength, Weakness, Opportunity, Threats) dan BMC (Business Model Canvas) Pada Nos Jeans","authors":"Muhammad Fadhil Ramadhan, Asep Nana Rukmana","doi":"10.29313/bcsies.v3i1.7068","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.7068","url":null,"abstract":"Abstract. Fashion industry is currently one of the creative economy industry groups that has an influence on the increase in Gross Domestic Product. Nos Jeans is one of creative economy industries engaged in jeans manufacturing sector which does not yet understand the importance of a marketing strategy. Problem that occurred at NOS Jeans was decline in purchasing power compared to it’s competitors which was exacerbated by the condition of the Covid-19 virus pandemic which caused NOS Jeans sales to decrease by 25% -50%. Purpose of this research is to find out the current business potential owned by NOS Jeans and to design business development strategy that must be carried out by NOS Jeans based on the results of Business Model Canvas method. Strategy planning is carried out using SWOT analysis in form of identifying environmental factors, calculating IFE and EFE matrices, creating SWOT matrices, and determining SWOT quadrants. This study shows that condition of NOS Jeans is in quadrant 1 (growth), so it’s necessary to develop right strategy for NOS Jeans. Formulation of suitable strategy for NOS Jeans is to form digital marketing team to build an online marketing strategy so that marketing can reach wider range, purchase automatic machines for production process in order to minimize expenses, especially employee wages, and expand target market that was originally only Bandung Raya became national scale. \u0000Keywords:Business development, marketing strategy, internal factors, external factors, IFE, EFE, SWOT Analysis, Business Model Canvas (BMC).. \u0000Abstrak. Industri fashion saat ini merupakan salah satu kelompok industri ekonomi kreatif yang memberikan pengaruh pada kenaikan Gross Domestic Product. Nos Jeans menjadi salah satu industri ekonomi kreatif yang bergerak di sektor pembuatan celana jeans yang belum memahami pentingnya strategi pemasaran. Permasalahan yang terjadi di NOS Jeans adalah menurunnya daya beli dibandingkan dengan kompetitornya yang diperparah dengan kondisi pandemi virus Covid-19 membuat penjualan NOS Jeans mengalami penurunan sebesar 25%-50%. Tujuan dari dilakukannya penelitian ini yaitu untuk mengetahui potensi bisnis yang dimiliki oleh NOS Jeans saat ini dan membuat rancangan strategi pengembangan usaha yang harus dilakukan oleh NOS Jeans berdasarkan hasil dari metode Business Model Canvas. Perancangan strategi dilakukan dengan menggunakan analisis SWOT berupa identifikasi faktor-faktor lingkungan, perhitungan matriks IFE dan EFE, membuat matriks SWOT, dan penentuan kuadran SWOT. Penelitian ini menunjukan kondisi NOS Jeans berada pada kuadran 1 (growth), sehinga perlu menyusun strategi yang tepat untuk NOS Jeans. Penyusunan strategi yang cocok untuk NOS Jeans adalah dengan membentuk tim digital marketing untuk membangun strategi pemasaran secara online agar pemasaran bisa lebih luas jangkauannya, melakukan pembelian mesin-mesin otomatis untuk proses produksi agar bisa meminimalisir pengeluaran, khususnya upah karyawan, dan mempe","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129081896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Upaya Mengurangi Biaya Persediaan Bahan Baku Pada Strategi Hybrid (Make to Stock dan Make to Order) di PT T","authors":"Sarah Citrawati, C. R. Muhammad, R. Amaranti","doi":"10.29313/bcsies.v3i1.7056","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.7056","url":null,"abstract":"Abstract. PT. T is a company in Bandung engaged in the food sector. PT. T produces bread, pastries, sauces, tarts, cakes, and processed meats. PT. T sells production in stores (MTS strategy) and accepts consumer orders (MTO strategy). PT. T orders the same number of raw materials for each order—meanwhile, the raw materials used by PT. T is food raw materials that have characteristics with a certain shelf life. Based on the problems in PT. T, a procedure is proposed to determine the number of raw materials that must be prepared to reduce the Total Inventory Cost by considering the expiration date of raw materials in companies implementing a hybrid strategy. The procedure is to determine the Decoupling Point, calculate forecasting, prepare a Master Production Schedule (MPS), and calculate Material Requirement Planning (MRP). After calculating the proposed procedure, the Total Inventory Cost for the EOQ method is IDR. 224.225.833, and the Total Inventory Cost on the EOQ method, which considers expiration is IDR. 213.412.375. This shows that by using the proposed EOQ procedure and considering the expiration date, the company can reduce the Total Inventory Cost by IDR. 95.724.293. \u0000Abstrak. PT T merupakan perusahaan di Bandung yang bergerak di bidang makanan. PT T memproduksi roti, kue kering, soes, tart, bolu, dan daging olahan. PT T menjual hasil produksi di toko (strategi MTS) dan menerima pesanan dari konsumen (strategi MTO). PT T memesan bahan baku dalam jumlah yang sama untuk setiap pemesanan. Sedangkan bahan baku yang digunakan oleh PT T adalah bahan baku makanan yang memiliki karakteristik dengan umur simpan tertentu.Berdasarkan permasalahan di PT T, diusulkan prosedur untuk menentukan jumlah bahan baku yang harus disiapkan untuk menekan Total Inventory Cost dengan memperhatikan tanggal kadaluwarsa bahan baku di perusahaan yang menerapkan strategi hybrid. Prosedurnya adalah menentukan Decoupling Point, menghitung forecasting, menyusun Master Production Schedule (MPS), dan menghitung Material Requirement Planning (MRP). , dan Total Inventory Cost pada metode EOQ yang mempertimbangkan kadaluarsa adalah Rp 213.412.375 Hal ini menunjukkan bahwa dengan menggunakan prosedur EOQ yang diusulkan dan mempertimbangkan tanggal kadaluwarsa, perusahaan dapat menurunkan Total Inventory Cost sebesar Rp. 95.724.293.","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125230708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifikasi Bahaya pada Aktivitas Perusahaan Peleburan Logam Alumunium Menggunakan Metode HIRARC","authors":"J. Hanifah, M. Dzikron, Yanti Sri Rejeki","doi":"10.29313/bcsies.v3i1.6889","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.6889","url":null,"abstract":"Abstract. Implementation and occupational health (K3) have been under pressure so far. Manufacturing, transportation, construction, industry, energy, mining, agriculture and other industries often suffer from occupational accidents. In Indonesia, in 2020, the manufacturing industry construction has a high proportion of occupational accidents, 63,6%. According to data from the Employment Social Security Administration Agency (BPJS), from 2019 to 2020 there were 114,000 cases to 117,000 work accident cases. CV. BJA is a small industrial that processes metal waste into aluminum ingot products in Banten area. CV. BJA produce in the traditional way, without personal protective equipment and with limited technical capabilities. The production process produces smoke, dust, chemical contamination and hot room temperatures due to the smelting process, and engine noise. This illustrates that the condition of the company has a high potential for hazard if control is’nt carried out. The research aims to determine the potential hazard, the level of risk of harm and efforts to control it using the HIRARC method. Research’s an observational research, interviews and analyzed descriptively. The results showed that 17 hazards were identified which caused 22 hazards, the highest were in the smelting process with 1 low level hazard, 9 medium level hazards, 10 high level hazards and 3 very high level hazards. As for hazard control that needs to do by companies is procuring complete PPE according to working conditions, procuring complete first aid, fire extinguishers, ladders, hand pallets, mini excavators, dust collectors, installing safety signs, and modifying chimneys, ergonomic enclosures for machine components, ash disposal and printing areas. \u0000Abstrak. Penerapan Keselamatan dan Kesehatan Kerja (K3) sampai saat ini terus mengkhawatirkan. Bidang manufaktur, transportasi, konstruksi, industri, energi, pertambangan, pertanian dan industri lainnya sering kali mengalami kecelakaan kerja. Di Indonesia pada tahun 2020, industri manufaktur berkontribusi tinggi dalam kecelakaan kerja bersamaan dengan konstruksi sebesar 63,6%. Menurut data Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan pada tahun 2019 hingga 2020 didapatkan 114.000 kasus hingga 117.000 kasus kecelakan kerja. CV. BJA merupakan industri kecil yang mengolah limbah logam menjadi produk alumunium batangan di provinsi Banten. CV. BJA melakukan peleburan secara tradisional, tanpa alat pelindung diri (APD) dan dengan kemampuan teknis peleburan yang terbatas. Proses produksi menghasilkan asap dan debu pembakaran kayu, kontaminasi unsur kimia dan suhu ruangan panas akibat proses peleburan, serta suara bising mesin. Hal tersebut menggambarkan kondisi perusahaan berpotensi bahaya tinggi apabila tidak dilakukan pengendalian. Penelitian bertujuan untuk mengetahui potensi bahaya, tingkat risiko bahaya serta upaya pengendaliannya menggunakan metode HIRARC. Penelitian merupakan penelitian observatif, wawancara d","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129473192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"gukuran Level Resiko pada Stasiun Kerja Pengukuran Menggunakan Kuesioner Nordic Body Map (NBM), dan Ovako Working Posture Analysis System (OWAS) (Studi Kasus: CV X)Pen","authors":"M. R. Ramadhan, Eri Achiraeniwati, Yanti Sri Rejeki","doi":"10.29313/bcsies.v3i1.7037","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.7037","url":null,"abstract":"Abstract. CV X is a manufacturing company that produces water heaters, temperature controllers and control panels. Musculoskeletal disorders are disorders of the limbs that cause discomfort. The operator takes measurements on the floor during work. This causes the operator's working position with the back bent, legs folded and neck bent. The research method used is a quantitative method. The level of worker complaints is known by distributing the nordic body map (NBM) questionnaire, while to determine work risk the Ovako working posture analysis system (OWAS) method is used with the help of ergofellow software. The purpose of this study was to identify operator discomfort and work risk measurement at the measurement work station. The results of the questionnaire showed that the total pain assessment obtained at the work station measurement obtained the highest score. Based on the risk assessment using the OWAS method, measurement workers are at risk levels 3 and 4. This risk level indicates that the work posture of measurement workers needs to be corrected immediately because the work being done is too risky. The simulation results after designing work facilities, the results of the risk assessment get a score of 1, which means that the activities carried out by the operator when using the measurement table do not require corrective action. \u0000Keywords: Nordic Body Map (NBM), Ovako Working Analysis System (OWAS), Anthropometry. \u0000Abstrak. CV X adalah perusahaan manufaktur yang memproduksi pemanas air, pengatur suhu, dan panel kontrol. Musculoskeletal disorders merupakan gangguan pada anggota tubuh yang menyebabkan ketidaknyamanan. Operator melakukan pengukuran diatas lantai selama bekerja. Hal ini menyebabkan posisi kerja operator dengan punggung membungkuk, kaki melipat dan leher menekuk. Metode penelitian yang digunakan adalah metode kuantitatif. Tingkat keluhan pekerja diketahui dengan menyebarkan kuesioner nordic body map (NBM), sedangkan untuk menentukan risiko kerja digunakan metode ovako working posture analysis system (OWAS) dengan bantuan software ergofellow. Tujuan dari penelitian ini untuk mengidentifikasi ketidaknyamanan operator dan pengukuran risiko kerja di stasiun kerja pengukuran Hasil kuisioner menunjukkan bahwa penilaian nyeri total didapatkan pengukuran stasiun kerja memperoleh nilai tertinggi. Berdasarkan penilaian risiko dengan metode OWAS, pekerja pengukuran berada pada tingkat risiko 3 dan 4. Level risiko ini menunjukan bahwa postur kerja pada pekerja pengukuran perlu dilakukan perbaikan segera karena pekerjaan yang dilakukan terlalu berisiko. Hasil simulasi setelah dilakukan perancangan fasilitas kerja, hasil penilaian risiko mendapatkan skor 1 yang artinya kegiatan yang dilakukan oleh operator pada saat menggunakan tabel pengukuran tidak diperlukan tindakan perbaikan. \u0000Kata Kunci: Nordic Body Map (NBM), Ovako Working Analysis System (OWAS), Antropometri.","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133782327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Usulan Perbaikan Kualitas Pelayanan Jasa Menggunakan Metode Service Quality (SERVQUAL) dan Model Importance Performance Analyisis (IPA)","authors":"Angga Reza Nugraha, Mohamad Dzikron, Iyan Bachtiar","doi":"10.29313/bcsies.v3i1.6979","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.6979","url":null,"abstract":"Abstract. Goods delivery services not only make it easier for the general public but also business people, especially online or e-commerce businesses. PT. Global Jet Express with the J&T Express brand is one of the companies engaged in freight forwarding services. The services provided are in the form of goods delivery services, both in the form of documents and packages for delivery to all corners of the city, institutions and internationally, including e-commerce businesses. At one of the branches of J&T Express, namely J&T Express Antapani Branch also often receives complaints from consumers. Complaints that occurred from 2018 to 2020 have increased in each category, and the category of complaints that has the most complaints is delivery delays. The impact felt by the company is the decrease in the number of deliveries after the number of complaints that enter the customer service department. In addition, the achievement of the number of shipping transactions has not met the expectations of the company's management who set a target of 250 shipments per day or 7500 shipments per month. This can affect the income of J&T Express Antapani Branch which can decrease and affect consumer confidence in the services provided. Therefore, it is necessary to design methods and analysis that can increase customer satisfaction with J&T Express Antapani Branch. To identify problems, ServQual (ServiceQuality) and IPA (Importance Performance Analysis) models are used. Based on the calculation results of ServQual and Model IPA, there are 9 main priorities for improvement proposals using a cause and effect diagram (Fishbone). \u0000Keywords: Quality Control, ServQual, IPA Model, Fishbone \u0000Abstrak. Jasa pengiriman barang tidak hanya memudahkan masyarakat umum namun juga pelaku bisnis terutama pelaku bisnis online atau e-commerce. PT. Global Jet Express dengan merek J&T Express merupakan salah satu perusahaan yang bergerak dalam pelayanan jasa pengiriman barang. Pelayanan yang diberikan berupa layanan pengiriman barang, baik berupa dokumen maupun paket untuk pengiriman ke seluruh penjuru kota, lembaga dan internasional termasuk bisnis e-commerce. Pada salah satu cabang dari J&T Express yaitu J&T Express Cabang Antapani juga sering menerima keluhan dari konsumen. Keluhan yang terjadi pada tahun 2018 sampai tahun 2020 mengalami kenaikan pada setiap kategori nya, dan kategori keluhan yang paling banyak adalah keterlambatan. Dampak yang dirasakan oleh perusahaan yaitu menurunnya jumlah pengiriman setelah banyaknya komplain yang masuk ke bagian customer service. Selain itu pencapaian jumlah transaksi pengiriman tersebut belum memenuhi harapan dari manajemen perusahaan yang menetapkan target sebesar 250 pengiriman pada setiap hari nya atau 7500 pengiriman pada setiap bulan nya. Hal tersebut dapat berpengaruh kepada pendapatan J&T Express Cabang Antapani yang dapat mengalami penurunan dan mempengaruhi kepercayaan konsumen terhadap jasa pelayanan yang diberikan. Oleh karena itu","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117215021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perancangan Tata Letak Pabrik dengan Pendekatan Kuantitatif Menggunakan Metode Algoritma Craft","authors":"Ronanda Dias Alfaiz, A. Harits Nu'man, Iyan Bachtiar","doi":"10.29313/bcsies.v3i1.7021","DOIUrl":"https://doi.org/10.29313/bcsies.v3i1.7021","url":null,"abstract":"Abstract. Facility layout is one the factors that plays an important role in improving the smoothness of production in a company. Basicly, companies are categorized as a good company is a company that is able to organize and able to manage all the supporting aspects in the company's success. One of company‟s efforts to become a good company is to do the good design and the good facilities layout. CV. X is a manufacture industry which operate in manufacture of pharmachies machinery. \u0000Layout condition in the company of the production process flow is still irregular between work areas. This also has implications for the company's inability to maximize the company's production profits. Therefore, the company seeks to increase production targets by evaluating the layout of the existing facilities. \u0000The purpose of this research is to obtain a layout of production facilities that have better material flow and minimum material transfer from production activities. The method used in this study is a quantitative method with the CRAFT (Computer Relative Allocation of Facilities Technique) algorithm and simulated using WinQSB 2.0 software. The results showed that this method can minimize the total OMH and material displacement distance. Where the displacement distance in the initial layout is 110.75 meters, while the displacement distance in the proposed layout is 78.75 meters with the total cost according to the proposal is Rp. 217,054.79. This shows that the proposed layout can reduce the distance of moving goods by 32 meters and produce a better flow pattern for the company. \u0000Keywords: Layout, Quantitative, CRAFT, Algorithm \u0000  \u0000Abstrak. Masalah tata letak fasilitas merupakan salah satu faktor penting dalam peningkatan kelancaran produksi di suatu perusahaan. Perusahaan yang dikategorikan baik salah satu syaratnya yaitu mampu mengelola proses perancangan tata letak fasilitas yang baik. CV. X merupakan suatu industri manufaktur yang bergerak di bidang pembuatan mesin untuk kebutuhan bidang farmasi. \u0000Kondisi yang terdapat pada perusahaan adalah tata letak aliran proses produksi yang masih tidak beraturan antar area kerja. Hal ini berimplikasi pada ketidakmampuan perusahaan dalam memaksimalkan keuntungan produksi perusahaan. Maka dari itu perusahaan berupaya meningkatkan target produksi hingga dengan mengevaluasi tata letak fasilitas yang ada saat ini. \u0000Tujuan dari penelitian ini adalah untuk mendapatkan tata letak fasilitas produksi dengan aliran material yang lebih baik serta pemindahan material yang minimum. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan algoritma CRAFT dan di simulasikan dengan menggunakan software WinQSB 2.0. Hasilnya, metode ini dapat mengurangi OMH total dan jarak perpindahan material. Dimana jarak perpindahan pada layout awal sebesar 110,75 meter, menjadi 78,75 meter pada layout usulan dengan total ongkos usulan adalah sebesar Rp217.054,79. Hal ini menunjukan bahwa layout usulan mengurangi jarak perpindaha","PeriodicalId":127015,"journal":{"name":"Bandung Conference Series: Industrial Engineering Science","volume":"6 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120913361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}