{"title":"Discussion on influence factors and evaluation of customer experience for B2C E-commerce enterprises","authors":"Y. Pei, W. Xue, Yong Su, Dandan Li","doi":"10.1109/LISS.2015.7369651","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369651","url":null,"abstract":"With the rapid development of E-commerce, more and more E-commerce enterprises attach great importance to customer experience, and B2C E-commerce enterprises make no exception. Based on previous research literatures, the research discusses influence factors of customer experience for B2C E-commerce enterprises, establishes index system of customer experience for B2C E-commerce enterprises, apply analytic hierarchy process to determine the weight of each level index, establishes the fuzzy comprehensive evaluation model, finally conducts the case study which shows that it is more reasonable and scientific to evaluate customer experience for B2C E-commerce enterprises with analytic hierarchy process and fuzzy comprehensive evaluation.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130008970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Research on column-store databases optimization techniques","authors":"Wu Qiyue","doi":"10.1109/LISS.2015.7369708","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369708","url":null,"abstract":"Column-stores, store each database table column separately, with attribute values belonging to the same column stored contiguously, compressed, and densely packed, as opposed to traditional database systems that store entire records (rows) one after the other. The main features of it are good query efficiency, less disk access, less storage, and significant improvement of database performance. This paper gives an overview of key optimization techniques used in column-oriented database system.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"448 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127609796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The mediating role of customers' electronic word-of-mouth between firms' following-up actions and their stock performance in crisis events","authors":"Xuanqi Hu, An'an Hu, Lihua Huang","doi":"10.1109/LISS.2015.7369670","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369670","url":null,"abstract":"This research focuses on a typical social media platform, i.e. micro-blogging websites, and explores the mediating role of customers' electronic word-of-mouth between firms' crisis management actions and their market value. In doing so, we seek to answer the question of what actions firms should resort to and how should they take those following-up actions after crisis events occurring in current information age. Our analysis is based on a dataset of customers' word-of-mouth behaviors collected from the largest Chinese micro-blogging website, as well as firm's action information collected from public new media sources and firm's performance information in stock market. Upon customers' information processing theory, we hypothesize that firm's action volume, complexity and covering-up character influence customers' word-of-mouth behaviors which further affect firms' market value recovery in crisis events. We expect that while the direct impact of firm's following-up actions on firm's market value during crisis events remains, customers' electronic word-of-mouth behaviors play an important chain effect in between. We also expect that this study will contribute to the business value of social media literature by revealing the instrumental role of customer that helps the finance market understand whether or how firm's wrongdoing leads to a faster/slower performance recovering. In addition, this study conveys important implications to firms' crisis management.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127098129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Protecting enterprise information from employee's misappropriation in China","authors":"D. Yan, Nan Jia","doi":"10.1109/LISS.2015.7369746","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369746","url":null,"abstract":"Protecting enterprise information from employee's misappropriation is a crucial but significantly challenging task for many companies in China. Chinese labor laws provide a set of protection for enterprises together with responsibilities regarding employee's misappropriation. This article suggests that those legal instruments would not be effective unless the appropriate prevention mechanisms have been implemented, and therefore, it is rather crucial to introduce a set of “good practice” recommendations as to improve information management in workplace.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134099561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Comprehensive evaluation and research of the rural logistics capability in Hebei province","authors":"Meiyu Liu, Shaochuan Fu","doi":"10.1109/LISS.2015.7369710","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369710","url":null,"abstract":"The article based on the fuzzy matter-element method to build index system, which including rural economic environment, logistics capability and logistics potential, the three elements and its subordinate 16 indicators, then make a comprehensive evaluation of logistics capability of rural areas in Hebei province according to the time dimension. And with the actual data from 2006 to 2013 in Hebei province as the foundation, this paper has carried on the quantitative analysis. Results show that the rural logistics competition environment has obviously improved, logistics capability is rising rapidly, and logistics potential is bigger in Hebei province. The article thinks through reasonably playing an important role of government in the construction of rural logistics, strengthening the construction of talent team, improving the agricultural products' commodization rate, and constructing the modern agricultural product market system to improve rural logistics capability in Hebei province.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133206582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Study on FMCG inventory control optimization","authors":"San-yuan Zhou, Xiuxing Wang, Dawei Sun","doi":"10.1109/LISS.2015.7369819","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369819","url":null,"abstract":"With the improvement of consumption, the FMCG market competition of China is becoming more intense. For our FMCG companies, how to gain a foothold in the fierce competition has been a problem. This paper studied on the FMCG inventory control. To solve the problem of FMCG companies large backlog of inventory and other issues, this paper studied the time-based vendor managed inventory replenishment policy which is based on the traditional inventory control, and take simulation analysis of inventory level under different transport delays and different inventory replenishment cycle. This paper provided a reference solution for the FMCG business enterprises.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129616746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Economic analysis for container shipping route","authors":"B. Lu, Guowei Hua, Xiaoxu Zhang","doi":"10.1109/LISS.2015.7369662","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369662","url":null,"abstract":"Asian container routes are the area where world 10 big ports are concentrated including Busan Port based on container cargo handling records in 2013 and the competition to attract container cargos between such ports is very tough. This paper has developed an economy evaluation model corresponding to change in transshipment cargo volume of neighbor ports in North East Asia classifying to Route 1 and Route 2 with Busan Port as a starting point and carried out an economy evaluation of the sea route, an important data for deciding sea routes and calling ports of the shipping companies by applying this model. As a result of analyzing such 2 routes, the shipping company can develop a more profitable route and the port related government authority or operational institution of each country can figure out the threshold of feeder cargo volume in economic viewpoint.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133602504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Main factors to select a cruise homeport in the Mediterranean region: A perspective from the cruise industry agents","authors":"Seyma Bayazıt, A. Sune, L. Kırval","doi":"10.1109/LISS.2015.7369622","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369622","url":null,"abstract":"This paper aims to identify the criteria which influence the cruise companies in selecting a homeport in the Mediterranean region. To do this, we created a questionnaire and asked for participation the cruise industry key players. The results show that the main factors in selecting a homeport are the cost of port services and the port services to ships, completing the previous studies in this field. The study also presents the global trends in the cruise industry and how they impact on the Mediterranean region.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132709891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Architecture design and implementation of Beijing digital school system based on Cloud Computing","authors":"Y. Liao, Lei Huang, Hang Zhou, Bo Li","doi":"10.1109/LISS.2015.7369619","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369619","url":null,"abstract":"This paper introduces the architecture design of Beijing digital school system which describes specific functions and modules of five layers, i.e. the interface layer, the application layer, the support layer, the data layer and the base layer. Beijing digital school system contains mobile digital school and web digital school. The article presents the architecture design of the mobile platform and the web platform. Improve resource utilization through dynamic migration mechanisms, and use Honey bee forager algorithm to optimize resource allocation. Cloud computing is a business computing model. The low cost, efficient, virtualized, highly scalable and versatile features meet the needs of this system. Through the architecture design of the mobile platform and web platform,combined with the cloud service model, cloud computing infrastructure and technologies ,implement the cloud-based Beijing digital school system.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"80 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116274140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An empirical study on the relationship between dual pressure and work performance in telecom operators","authors":"Shaoqiu. Zheng","doi":"10.1109/LISS.2015.7369693","DOIUrl":"https://doi.org/10.1109/LISS.2015.7369693","url":null,"abstract":"Through interview and questionnaire investigation of employees in three major telecom operators, this paper tested the mediating effects of perceived organizational support between challenge stressor-hindrance stressor and work performance. Results showed that challenge stressor not only had a direct positive effect on work performance, but also took an indirect effect through perceived organizational support, whereas improving perceived organizational support could enhance the positive effect between challenge stressor-hindrance stressor and work performance were implied. Hindrance stressor had a direct negative effect on work performance, while the mediating role of perceived organizational support is not significant, which demonstrated that different types of work stressor had different effects on work performance. Implications for stress management and the development of interventions in telecom operators were discussed.","PeriodicalId":124091,"journal":{"name":"2015 International Conference on Logistics, Informatics and Service Sciences (LISS)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115032464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}