2012 International Conference on Innovation Management and Technology Research最新文献_第3页

The relationship between service quality and customer loyalty at a telecommunication company in Malaysia 马来西亚一家电信公司的服务质量与客户忠诚度的关系

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236357

Noor’ain Mohamed Yunus, B. A. Rahman, Abdul Kadir Othman

{"title":"The relationship between service quality and customer loyalty at a telecommunication company in Malaysia","authors":"Noor’ain Mohamed Yunus, B. A. Rahman, Abdul Kadir Othman","doi":"10.1109/ICIMTR.2012.6236357","DOIUrl":"https://doi.org/10.1109/ICIMTR.2012.6236357","url":null,"abstract":"Service quality is becoming the most significant aspect of business success for either manufacturers or service providers. Therefore, businesses are eager on precisely measuring service quality in understanding its crucial antecedents and consequences to accomplish competitive advantage and assemble customer loyalty. Thus, this paper is to determine the relationship between service quality and customer loyalty at a telecommunication company in Malaysia. The data were gathered through the distribution of questionnaires to the total of 306 respondents who visited and used the products or services at TMpoint Bukit Raja, Klang, Selangor. The researcher used the correlational and multiple regression methods. The result identified that there was a positive and significant relationship between service quality and customer loyalty. The most influence factor on customer loyalty was assurance followed by reliability and tangibles. Nevertheless, there was no significant influence among responsiveness and empathy on customer loyalty. The implications of the findings are","PeriodicalId":117572,"journal":{"name":"2012 International Conference on Innovation Management and Technology Research","volume":"120 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123108577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Anchors of designing e-shopping portals for adolescents 青少年网上购物门户网站设计的锚点

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236446

D. M. Bamasoud, Ab Razak Che Hussin, H. M. Dahlan

引用次数: 0

The role of TQM in a Malaysian manufacturing firm 全面质量管理在马来西亚制造企业中的作用

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236407

P. Ng, Kian Siong Jee, N. I. Anuar

引用次数: 2

Effect of single step pretreatment on cobalt contents and surface roughness of tungsten carbide substrate prior to diamond coating 单步预处理对金刚石涂层前碳化钨基体钴含量和表面粗糙度的影响

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236434

N. Shakir, A. K. Junoh, W. Muhamad, N. Ghazali

{"title":"Effect of single step pretreatment on cobalt contents and surface roughness of tungsten carbide substrate prior to diamond coating","authors":"N. Shakir, A. K. Junoh, W. Muhamad, N. Ghazali","doi":"10.1109/ICIMTR.2012.6236434","DOIUrl":"https://doi.org/10.1109/ICIMTR.2012.6236434","url":null,"abstract":"Adhesive strength is a critical issue for super hard diamond coatings on tungsten carbide (WC-Co). The presence of Co in the cemented tungsten carbide substrate has a negative influence on the diamond deposition process. High Co content in the substrates has proved to be very deteriorating for the adhesion of diamond coatings. The surface treatments (single step pretreatment) leading to both Co removal and the roughening of the substrate surface can ensure adequate adhesion levels of the diamond coatings deposited onto WC-Co substrates. The factors investigated were acid temperature, etching time, concentration of H2O2 and concentration H2SO4. The Co content and surface roughness were the response variables investigated. The experimental plan was based on the face central composite design (CCD). The experimental results indicate that the proposed mathematical models suggested could adequately describe the performance indicators within the limits of the factors that are being investigated. The acid temperature is the most significant factor that influences the surface roughness and the Co content. The etching time provided secondary contribution to the responses investigated. Additionally, the square of the acid temperature also provided secondary contribution to the surface roughness. The reduced quadratic model developed using RSM were reasonably accurate and can be used for prediction within the limits of the factor investigated.","PeriodicalId":117572,"journal":{"name":"2012 International Conference on Innovation Management and Technology Research","volume":"36 15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125277260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ICT adoption by the Malaysian high courts: Exploring the security risks involved 马来西亚高等法院采用资讯及通讯科技:探讨所涉及的安全风险

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236404

Z. Hamin, M. B. Othman, A. Mohamad

{"title":"ICT adoption by the Malaysian high courts: Exploring the security risks involved","authors":"Z. Hamin, M. B. Othman, A. Mohamad","doi":"10.1109/ICIMTR.2012.6236404","DOIUrl":"https://doi.org/10.1109/ICIMTR.2012.6236404","url":null,"abstract":"It is a truism that the information and communication technologies (ICT) have changed the way people engage in all aspects of their lives, including how the judiciary functions. The ICT applications adopted by the courts are varied including access to legal materials, high technology information and evidence display systems, electronic filing, foreign language translation, multimedia court records, information and evidence retrieval, audio conferencing, video conferencing and the public's access to court information via the worldwide web. Drawn from an ongoing research, this paper aims to highlight that the growing adoption of ICT by the courts in many jurisdictions in fact raises several issues of security risks. This paper begins by illustrating the concept of courtroom technology and the current technical applications available in the Malaysian courts. The examination of the emergence of non-legal risks closely connected to security and the legal risk raised by courtroom technology is mediated through the understanding of several basic security control requirements involving authentication, non-repudiation, confidentiality, data integrity and privacy encroachment. The paper contends that despite the common notion that law will always lag behind technology, the courts would need to understand these legal and non-legal security risks and manage them in the most efficient and effective manner if judicial business were to be continually advanced by the ICT.","PeriodicalId":117572,"journal":{"name":"2012 International Conference on Innovation Management and Technology Research","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126108577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

A preliminary study on the double sampling X-bar chart with unknown parameters 未知参数双采样x柱图的初步研究

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236365

W. L. Teoh, M. Khoo

引用次数: 0

Users' motivation to participate in online crowdsourcing platforms 用户参与网络众包平台的动机

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236409

Mokter Hossain

引用次数: 106

Culture and communication practices: A study of expatriate and local managers in Malaysian freight forwarding industry 文化与沟通实践:马来西亚货代行业外籍经理人与本地经理人之研究

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236367

H. Marx, H. Abdullah

引用次数: 0

Factors influencing Malaysian construction firms in venturing into international market 影响马来西亚建筑企业走向国际市场的因素

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236382

C. M. M. Isa, N. Mustafa, H. M. Saman, S. R. M. Nasir, C. K. I. Ibrahim

{"title":"Factors influencing Malaysian construction firms in venturing into international market","authors":"C. M. M. Isa, N. Mustafa, H. M. Saman, S. R. M. Nasir, C. K. I. Ibrahim","doi":"10.1109/ICIMTR.2012.6236382","DOIUrl":"https://doi.org/10.1109/ICIMTR.2012.6236382","url":null,"abstract":"A tremendous demand of development worldwide has gained interest of Malaysian construction firms to venture into international construction domain. Identifying and analyzing major determinants of the firm's internal and external factors are crucial in order to ease the complexity in global market expansion. This paper identifies the relative importance of the strengths, weaknesses, opportunities and threats (SWOT's) related to the internationalization of Malaysian contractors. Responses were received from thirty one (31) Class A and Grade 7 Malaysian construction firms registered with CIDB Malaysia in 2010. The findings reveal that “good track record”, “specialist expertise” and “international network” were the most influential strength factors for the firms to effectively compete in international market. However, “shortage of financial resources” as well as “material and labor resources” contributed to the weaknesses in exploring international market. The study also reveals that “opening up new market”, “technological advancement” and “beneficiary international agreements” offered huge opportunities in overseas market. Nevertheless, factors such as “bribery in the host country”, “increase of interest rate” and “lack of awareness” were perceived as the threats due to difficulties in dealing with moral problems, financial risks and unfamiliar environment within the host country. Finally, this study is of relevance to Malaysian construction firms as it systematically highlights the internal and external factors those may affect their performance in international market. These findings may assist them to make necessary preparatory works by enhancing the strengths, reducing the weaknesses, seizing the opportunities and facing the threats in international market, as these elements are consistently changing.","PeriodicalId":117572,"journal":{"name":"2012 International Conference on Innovation Management and Technology Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129467309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Constructing population of initial solutions for curriculum-based course timetabling problem 基于课程的课程排课问题初始解的构造种群

2012 International Conference on Innovation Management and Technology Research Pub Date : 2012-05-21 DOI: 10.1109/ICIMTR.2012.6236464

J. Wahid, N. Hussin

引用次数: 5