RAI Revista de Administra??o e Inova??o最新文献_第4页

Port environmental management: Innovations in a Brazilian public port 港口环境管理:巴西公共港口的创新

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.09.001

Cristiane Gularte Quintana , Pelayo Munhoz Olea , Patrízia Raggi Abdallah , Alexandre Costa Quintana

{"title":"Port environmental management: Innovations in a Brazilian public port","authors":"Cristiane Gularte Quintana , Pelayo Munhoz Olea , Patrízia Raggi Abdallah , Alexandre Costa Quintana","doi":"10.1016/j.rai.2016.09.001","DOIUrl":"10.1016/j.rai.2016.09.001","url":null,"abstract":"<div><p>The purpose of this article was to identify the innovations developed at the Port of Rio Grande, according to the dimensions of the Oslo Manual, related to environmental management in the period 2010–2012. It also analyzed whether the possible innovations developed by the port relate to the assessment requirements of environmental management, proposed by ANTAQ. For this, we used a type of qualitative content analysis, with in-depth interviews applied to a population of thirty port managers, and a quantitative study which sought to examine whether the innovations obtained are related to the assessment requirements of environmental management. As a result, 45 innovations were identified, these being classified according to the Oslo Manual in: 2 product innovations; 14 process innovations; 5 marketing innovations; and 24 organizational innovations. Considering the frequency of occurrence of innovations in the sector, the requirement of ANTAQ implementing the environmental agenda presented the highest number of innovations, mainly related to process innovations.</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 4","pages":"Pages 261-273"},"PeriodicalIF":0.0,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.09.001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130122455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Evaluating credit union members’ perception of service quality through service innovation 透过服务创新评估信用合作社会员对服务质素的认知

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.06.007

Alex Fabiano Duarte , Vilmar Rodrigues Moreira , Alex Antônio Ferraresi , Alcimar Gerhard

{"title":"Evaluating credit union members’ perception of service quality through service innovation","authors":"Alex Fabiano Duarte , Vilmar Rodrigues Moreira , Alex Antônio Ferraresi , Alcimar Gerhard","doi":"10.1016/j.rai.2016.06.007","DOIUrl":"10.1016/j.rai.2016.06.007","url":null,"abstract":"<div><p>The financial market has undergone numerous changes in recent years, becoming more competitive and characterized by offers of increasingly similar products and services by competitors. An alternative for companies to stand out in this market is the introduction of innovations and quality in services. This study proposes to evaluate the perceived quality of financial services by the members of a credit union. The study was conducted at a service unit of a credit union in Paraná State, Brazil. A survey with a sample of 167 members was applied, together with a questionnaire based on the SERVQUAL scale. The expectations and perceptions of the members were compared regarding the quality of services provided. An analysis of the responses enabled an evaluation of the gap between what members expect and what they perceive in terms of service quality. The main contribution of this article lies in the application of the SERVQUAL scale and the concepts of service quality in a cooperative organization in a sector that has been the focus of few academic studies. The results can be used to promote improvement processes in the services of the sector.</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 4","pages":"Pages 242-250"},"PeriodicalIF":0.0,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.06.007","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126879944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal 服务创新与绩效的关系:文献计量分析与研究议程建议

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.09.005

Isabela Neves Ferraz, Nathália de Melo Santos

{"title":"The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal","authors":"Isabela Neves Ferraz, Nathália de Melo Santos","doi":"10.1016/j.rai.2016.09.005","DOIUrl":"https://doi.org/10.1016/j.rai.2016.09.005","url":null,"abstract":"<div><p>Interest in the theme of service innovation has a direct impact on the increase of studies on the subject in organizational research, especially in the sense of understanding the performance of innovations and how they contribute to better firm performance. In this context, the main purpose of this article is to present the scenario of studies that address the concepts of innovation in services and performance in conjunction with organizational research. For this, a bibliometric study was carried out with journals of administration with impact factors greater than or equal to 0.8. The analysis of 61 publications showed that the articles – in most part – were empirical, cross-sectional, and quantitative, with data collection source based on questionnaires and data analysis with inferential statistics. The <em>Service Industries Journal</em> and the <em>Journal of Business Research</em> published the most literature on the subject, and three universities in Taiwan had the highest number of articles published by authors linked to them. The studies mainly focus on clusters, the theme of strategy, and issues such as market orientation, performance, management, and product development. Having analyzed the references, the diversity found allows for the affirmation that there is no consolidated theoretical framework being used by the articles. Future research agendas are proposed, highlighting the need for investigations that consider the customer in the relationship between service innovation and performance, as well as longitudinal and mixed studies that triangulate data collection sources.</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 4","pages":"Pages 251-260"},"PeriodicalIF":0.0,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.09.005","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91983509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 19

Understanding innovation based on company optics: interpretation mistakes on the types of innovation developed 基于公司视角理解创新:对创新类型的解读错误

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.03.006

Byron Acosta , Miguel Acosta , Bryan Espinoza

{"title":"Understanding innovation based on company optics: interpretation mistakes on the types of innovation developed","authors":"Byron Acosta , Miguel Acosta , Bryan Espinoza","doi":"10.1016/j.rai.2016.03.006","DOIUrl":"10.1016/j.rai.2016.03.006","url":null,"abstract":"<div><p>The objective of this research is to identify whether products, processes, organizational and marketing practices, introduced or implemented by companies, can be considered to be innovations. Closed-ended questions concerning the type of innovation introduced or implemented were contrasted with the descriptions of innovations developed among a sample of 1770 companies in the manufacturing, service and commerce sector, as well as the mining and quarrying sector. Companies were classified into five groups according to the type of innovation that was introduced or implemented: (i) companies that understand the concept of innovation; (ii) companies that understand the concept of product innovation; (iii) companies that understand the concept of process innovation; (iv) companies that understand the process of organizational innovation, and (v) companies that understand the concept of marketing innovation. The results show that eight out of 10 companies understand what it means to innovate with companies in the manufacturing sector being the ones that best understand this concept. Likewise, the type of innovation that is best understood throughout all sectors is marketing innovation. At the same time, companies present three errors at the time of identifying their innovations: companies that think they have innovated but have not done so, companies that think they have not innovated but actually have, and companies that think they innovated in a specific type of innovation, but instead innovated in another.</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 4","pages":"Pages 295-304"},"PeriodicalIF":0.0,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.03.006","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122494253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 12

Assessment of the “Disrupt-O-Meter” model by ordinal multicriteria methods 用有序多准则方法评估“中断- o -仪表”模型

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.05.002

Luiz Octávio Gavião , Fernando Toledo Ferraz , Gilson Brito Alves Lima , Annibal Parracho Sant’Anna

引用次数: 5

Rethinking sectoral typologies: A classification of activity according to knowledge and technological intensity 重新思考部门类型:根据知识和技术强度对活动进行分类

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.09.006

Alexandre Abdal , Carlos Eduardo Torres-Freire , Victor Callil

引用次数: 10

Appropriation mechanisms of search results: A case study in a public university of Minas Gerais 搜索结果的挪用机制:米纳斯吉拉斯州一所公立大学的案例研究

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.09.003

André Siqueira Rennó , André Luiz Zambalde , Ricardo Braga Veroneze , Dalton de Sousa

{"title":"Appropriation mechanisms of search results: A case study in a public university of Minas Gerais","authors":"André Siqueira Rennó , André Luiz Zambalde , Ricardo Braga Veroneze , Dalton de Sousa","doi":"10.1016/j.rai.2016.09.003","DOIUrl":"https://doi.org/10.1016/j.rai.2016.09.003","url":null,"abstract":"<div><p>The objective of the research was to investigate the appropriation mechanisms of research results at a public university in the state of Minas Gerais. Therefore, we conducted a descriptive and qualitative case study, based on interviews with semi-structured screenplay, literature and documentary research. It is remarkable the importance of universities in knowledge production and dissemination of research results that can lead to innovations, so this research is relevant to the universities context. The main practices identified in these institutions were the participation in networks, the presence of incubators of technology-based companies, partnerships or public cooperation, partnership between university and business, the presence of academic spin-offs, besides legal protections, such as patent applications, trademark and software registrations, plant variety log and protection, copyright and industry secret. This university is in a stage that the appropriateness culture implementation and there is a search for innovations developed within the university. However, this institution has yet to evolve in the technology transfer from academy to society, being necessary higher motivation for this practice.</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 4","pages":"Pages 274-284"},"PeriodicalIF":0.0,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.09.003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"92111566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Innovation culture and performance in innovation of products and processes: a study in companies of textile industry 产品和工艺创新中的创新文化与绩效:对纺织企业的研究

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.09.004

Carolina Klein Padilha , Giancarlo Gomes

引用次数: 77

Implications of geographical indications: a comprehensive review of papers listed in CAPES’ journal database 地理标志的含义:对CAPES期刊数据库中列出的论文的综合综述

RAI Revista de Administra??o e Inova??o Pub Date : 2016-10-01 DOI: 10.1016/j.rai.2016.09.002

Mirna de Lima Medeiros , Cláudia Souza Passador , João Luiz Passador

{"title":"Implications of geographical indications: a comprehensive review of papers listed in CAPES’ journal database","authors":"Mirna de Lima Medeiros , Cláudia Souza Passador , João Luiz Passador","doi":"10.1016/j.rai.2016.09.002","DOIUrl":"https://doi.org/10.1016/j.rai.2016.09.002","url":null,"abstract":"<div><p>Intellectual property is currently understood as a strategic asset of the countries, but not every modality or subcategory it features is well known. The present work addresses the issue by weaving a general initial debate and approaching one of the subcategories of the industrial property: geographical indications. Geographical indications are mechanisms of intellectual property applicable to goods and services characterized by the place where they originated (collected, produced or manufactured), involving environmental, historical, social and cultural specificities, and according to the Brazilian regulation, Geographical indications are divided into two types: indications of origin or appellations of origin. In this manner, it is intended at specifically analyzing functions and impacts assigned to the geographic indications in papers published up to 2015 and available in CAPES’ journal database. In order to do so, it was conducted a comprehensive review with 26 papers (all available on the database in analysis). The results point to two major contributions: the understanding as to the functions and impacts of Geographical indications in the country and the establishment of categories for analysis. According to these, Geographical indications can be designed as system of protection (to the consumer and the farmer); marketing tool (emphasizing the difference from a product or service); rural development mechanism (since it can influence on the generation and maintenance of employment, income distribution, local identity, etc.); and means of preservation (of culture, <em>savoir-faire</em>, and even ingredients).</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 4","pages":"Pages 315-329"},"PeriodicalIF":0.0,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.09.002","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"92121481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 16

Education in cooperative cells as a social innovation: a case study in the Brazilian semiarid 作为社会创新的合作细胞教育:巴西半干旱地区的案例研究

RAI Revista de Administra??o e Inova??o Pub Date : 2016-07-01 DOI: 10.1016/j.rai.2016.06.004

Bruno de Souza Lessa , Ana Clara Aparecida Alves Souza , José Carlos Lázaro da Silva-Filho

{"title":"Education in cooperative cells as a social innovation: a case study in the Brazilian semiarid","authors":"Bruno de Souza Lessa , Ana Clara Aparecida Alves Souza , José Carlos Lázaro da Silva-Filho","doi":"10.1016/j.rai.2016.06.004","DOIUrl":"10.1016/j.rai.2016.06.004","url":null,"abstract":"<div><p>Social innovation's fundamental objective is to promote life quality. Any new initiative with this purpose might be considered a social innovation. From this concept, it is perceived as social innovation the efforts of the <em>Programa de Educação em Células Cooperativas</em> (PRECE), an initiative originated in Pentecoste, a municipality in the state of Ceará, located in the Brazilian semiarid region. This program has benefitted hundreds of youngsters, enabling their access to knowledge and further approval in university entrance exams. The educational method of collaboration in cells made possible broadening the horizons of many youngsters coming from rural communities, even when lessons were ministered under a tree in the middle of a farm. The objective of this study is to identify the dimensions of social innovation, according to <span>Tardif and Harrisson (2005)</span>, existing in the PRECE's proposal. It is aimed to evidence how the initiative is composed, bringing to light the essential elements that make it social innovative. A case study of PRECE was carried out through qualitative research. Data were collected via semistructured interviews with members of the direction and coordination of the Program, and analyzed using the software NVivo 10. The results highlighted how the dimensions of social innovation are composed within PRECE. This research contributes by foregrounding a social initiative that has been capable of changing individual realities in the Brazilian semiarid and showing how such initiative is constituted in the social innovative perspective.</p></div>","PeriodicalId":101056,"journal":{"name":"RAI Revista de Administra??o e Inova??o","volume":"13 3","pages":"Pages 166-175"},"PeriodicalIF":0.0,"publicationDate":"2016-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.rai.2016.06.004","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116907313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2