American journal of information management最新文献

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Microfinancing and Entrepreneurial Processes Among Females: A Role Congruity Theory Perspective 女性小额信贷与创业过程:角色一致性理论视角
American journal of information management Pub Date : 2023-05-24 DOI: 10.33423/ajm.v23i2.6056
Riaheen Farzana, S. Karau
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引用次数: 0
If and to What Extent Does Organizational Learning Culture Predict Turnover Intentions of Telecommuting Call Center Agents? 组织学习文化是否以及在多大程度上预测远程办公呼叫中心座席的离职意向?
American journal of information management Pub Date : 2023-05-24 DOI: 10.33423/ajm.v23i2.6054
Enrique Pinzón, Linda J. Miller, Andrew F. Miller
{"title":"If and to What Extent Does Organizational Learning Culture Predict Turnover Intentions of Telecommuting Call Center Agents?","authors":"Enrique Pinzón, Linda J. Miller, Andrew F. Miller","doi":"10.33423/ajm.v23i2.6054","DOIUrl":"https://doi.org/10.33423/ajm.v23i2.6054","url":null,"abstract":"This study focuses on measuring the relationship between organizational learning culture (OLC) and turnover intentions of telecommuting call center agents. Although many studies involve the call center industry from different perspectives, the literature is scant in studies that have assessed the relationship between OLC and turnover intent in telecommuting call center agents. Call centers exist in almost every organization worldwide. Organizations have centralized their customer service process through computerbased technologies allowing call center agents to work from home. In addition, in the post-COVID-19 era, telecommuting has become a permanent option for many call center employees. Indeed, in the call center industry, telecommuting has become an essential part of the business strategy that seeks to attract new and maintain current employees. In the call center industry, learning is a factor that influences job satisfaction and turnover intentions. Specifically, OLC increases job satisfaction and performance in telecommuting call center agents, influencing employees' turnover intentions. The study 's findings indicate that OLC is a needed factor that helps lower turnover intentions of telecommuting call center agents in the United States.","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79220877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Knowledge Requirements Fulfillment Analysis 知识需求实现分析
American journal of information management Pub Date : 2023-05-24 DOI: 10.33423/ajm.v23i2.6157
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引用次数: 1
Tourism Development in Croatia – A Qualitative Study to Capture Perceptions and Current Challenges in the Tourism Industry 克罗地亚的旅游业发展-一项定性研究,以捕捉旅游业的观念和当前的挑战
American journal of information management Pub Date : 2023-05-24 DOI: 10.33423/ajm.v23i2.6052
Sebastian Zemla, Nataniel Zemla
{"title":"Tourism Development in Croatia – A Qualitative Study to Capture Perceptions and Current Challenges in the Tourism Industry","authors":"Sebastian Zemla, Nataniel Zemla","doi":"10.33423/ajm.v23i2.6052","DOIUrl":"https://doi.org/10.33423/ajm.v23i2.6052","url":null,"abstract":"Despite structural problems, Croatia indicates further expansion. The trend of increasing GDP has continued in recent years. The tourism sector significantly contributes to this development. To give a more detailed insight into this, the authors spoke to tourism industry officials to obtain their assessment and experiences via expert interviews. The methodological approach chosen from qualitative social research aims to identify future challenges, strengths and weaknesses for the Croatian tourism sector and to make recommendations. Preliminary results seem to suggest that, despite the increased tourist numbers, there is doubt as to whether Croatia ́s tourism industry will be able to stay competitive with other countries in the future. Clear strategic planning is one of the weaknesses of economic indicators, such as a lack of qualified personnel or tax policy imbalances. The work aims to provide a contribution to the empirical research of Croatian tourism and to advance findings in the geospatial field of future challenges. Sustainability aspects also play an important role in making the country fit for the future.","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"33 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87053374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Resident Questionnaire Analysis on Disaster Preparedness Awareness for Strategic Resilience Using the Resilience Analysis and Assessment Grid the RAG 基于弹性分析与评估网格的居民战略弹性备灾意识问卷分析
American journal of information management Pub Date : 2023-05-24 DOI: 10.33423/ajm.v23i2.6055
Hiroyuki Masuda, Tama University
{"title":"Resident Questionnaire Analysis on Disaster Preparedness Awareness for Strategic Resilience Using the Resilience Analysis and Assessment Grid the RAG","authors":"Hiroyuki Masuda, Tama University","doi":"10.33423/ajm.v23i2.6055","DOIUrl":"https://doi.org/10.33423/ajm.v23i2.6055","url":null,"abstract":"The purpose of this research is to understand the urban characteristics of Tama New Town and develop a disaster-resistant community that aligns with those characteristics. This paper reports on the implementation of a “resident questionnaire on disaster prevention consciousness” among residents around Tama University, based on the Resilience Assessment Grid (RAG) concept used in Resilience Engineering. The RAG defines the four capabilities of a resilient organization as “Resilient Local residents = Anticipating + Watch over (Monitoring) + Preparation (Responding) + Learning.” We quantified the resilience potential of the community and found that Preparation (Responding) scored lower than the other items. Our findings can inform the design and management of a disaster-resistant community that is better prepared to anticipate, monitor, respond to, and learn from disasters.","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"210 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78161914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Establishing a Workload Productivity Target in an Outpatient Infusion Pharmacy 门诊输液药房工作效率目标的建立
American journal of information management Pub Date : 2023-03-15 DOI: 10.33423/ajm.v23i1.5872
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引用次数: 0
What Does Jean-Jacques Rousseau and Chester I. Barnard Have to Do With Quiet Quitting? 让-雅克·卢梭和切斯特·巴纳德与悄然辞职有什么关系?
American journal of information management Pub Date : 2023-03-15 DOI: 10.33423/ajm.v23i1.5869
{"title":"What Does Jean-Jacques Rousseau and Chester I. Barnard Have to Do With Quiet Quitting?","authors":"","doi":"10.33423/ajm.v23i1.5869","DOIUrl":"https://doi.org/10.33423/ajm.v23i1.5869","url":null,"abstract":"","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"225 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80096075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Are Hospital Quality Characteristics Consistent Over Time? 医院质量特征是否始终如一?
American journal of information management Pub Date : 2023-03-15 DOI: 10.33423/ajm.v23i1.5997
{"title":"Are Hospital Quality Characteristics Consistent Over Time?","authors":"","doi":"10.33423/ajm.v23i1.5997","DOIUrl":"https://doi.org/10.33423/ajm.v23i1.5997","url":null,"abstract":"","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85029661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Academic and Business Leaders Agree: Six Skills Essential for Effective Management 学术界和商界领袖一致认为:有效管理的六项基本技能
American journal of information management Pub Date : 2023-03-15 DOI: 10.33423/ajm.v23i1.5984
{"title":"Academic and Business Leaders Agree: Six Skills Essential for Effective Management","authors":"","doi":"10.33423/ajm.v23i1.5984","DOIUrl":"https://doi.org/10.33423/ajm.v23i1.5984","url":null,"abstract":"","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77627498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Differences Between Japanese and Western Strategic Management and the Diffusion of Management Practices in Both Directions 日本与西方战略管理的差异及管理实践的双向扩散
American journal of information management Pub Date : 2023-03-15 DOI: 10.33423/ajm.v23i1.5870
{"title":"The Differences Between Japanese and Western Strategic Management and the Diffusion of Management Practices in Both Directions","authors":"","doi":"10.33423/ajm.v23i1.5870","DOIUrl":"https://doi.org/10.33423/ajm.v23i1.5870","url":null,"abstract":"","PeriodicalId":91998,"journal":{"name":"American journal of information management","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75802117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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