{"title":"The secret weapon in the war for customers.","authors":"R N Bramson","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Organizations regularly utter platitudes about their commitment to service. Those winning the battles have quality service on the front line.</p>","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"36 1","pages":"65, 67-8"},"PeriodicalIF":0.0,"publicationDate":"1991-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20980874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Evaluating the HR function.","authors":"M E Cashman, J C McElroy","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>HR departments are evaluated more frequently in organizations that have created a human resource mission statement.</p>","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"36 1","pages":"70-1, 73"},"PeriodicalIF":0.0,"publicationDate":"1991-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20980875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The HRIS and HR applications software.","authors":"S E O'Connell","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"28-30"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20979954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Money isn't everything.","authors":"M Leibman, H P Weinstein","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Three elements are essential to an effective incentive strategy: various reinforcers, the employee's motivational needs and the organization's business goals. When these factors are integrated into a coherent incentive policy, employees can focus their attention on the company's business goals.</p>","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"48-51"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20981566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Counterpoint: test suspected users only.","authors":"J A Segal","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"79"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20981575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Creative ways to employ people with disabilities.","authors":"M N Martinez","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"40-4, 101"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21042159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Point: drug test all employees randomly.","authors":"R K Willard","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"78"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20981572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A delicate balance protects everyone's rights.","authors":"S Overman","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Clashes between employee and employer rights spill from the workplace out into the community at large. Drug testing, negligent hiring, sexual harassment and employment at will are issues that affect the individual, the company and the community at large.</p>","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"36-9"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20981563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Upgrading management opportunities for women.","authors":"G N Powell","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"35 11","pages":"67-70"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20981574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}