{"title":"争夺客户的秘密武器。","authors":"R N Bramson","doi":"","DOIUrl":null,"url":null,"abstract":"<p><p>Organizations regularly utter platitudes about their commitment to service. Those winning the battles have quality service on the front line.</p>","PeriodicalId":79645,"journal":{"name":"HRMagazine : on human resource management","volume":"36 1","pages":"65, 67-8"},"PeriodicalIF":0.0000,"publicationDate":"1991-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The secret weapon in the war for customers.\",\"authors\":\"R N Bramson\",\"doi\":\"\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><p>Organizations regularly utter platitudes about their commitment to service. Those winning the battles have quality service on the front line.</p>\",\"PeriodicalId\":79645,\"journal\":{\"name\":\"HRMagazine : on human resource management\",\"volume\":\"36 1\",\"pages\":\"65, 67-8\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1991-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"HRMagazine : on human resource management\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"HRMagazine : on human resource management","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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