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Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association最新文献

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Piecing together the security puzzle: the feasibility of securing clinical and patient data in Internet applications. 拼凑安全难题:在互联网应用程序中保护临床和患者数据的可行性。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
J Haggard
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引用次数: 0
Upcoming regulation of patient information. 即将出台的患者信息监管。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
B M Broccolo, G J Berritt
{"title":"Upcoming regulation of patient information.","authors":"B M Broccolo, G J Berritt","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"15-25"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer service call center infrastructure redesign. 重新设计客户服务呼叫中心基础设施。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
S Pratt, J Johnson
{"title":"Customer service call center infrastructure redesign.","authors":"S Pratt, J Johnson","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"127-38"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
It's 10 p.m.--do you know where your data are? 现在是晚上10点，你知道你的数据在哪里吗?
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
G M Nussbaum, S P Ault
{"title":"It's 10 p.m.--do you know where your data are?","authors":"G M Nussbaum, S P Ault","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"3-13"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Providence Health Plan call center: a case study in innovation and integration. 普罗维登斯健康计划呼叫中心:创新和整合的案例研究。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
M Odermann, G J Petras, J Cook
{"title":"Providence Health Plan call center: a case study in innovation and integration.","authors":"M Odermann, G J Petras, J Cook","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"121-6"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Integrating heterogeneous healthcare call centers. 集成异构医疗保健呼叫中心。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
K M Peschel, W C Reed, K Salter
{"title":"Integrating heterogeneous healthcare call centers.","authors":"K M Peschel,&nbsp;W C Reed,&nbsp;K Salter","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>In a relatively short period, OHS has absorbed multiple call centers supporting different LOBs from various acquisitions, functioning with diverse standards, processes, and technologies. However, customer and employee satisfaction is predicated on OHS's ability to thoroughly integrate these heterogeneous call centers. The integration was initiated and has successfully progressed through a balanced program of focused leadership and a defined strategy which includes site consolidation, sound performance management philosophies, and enabling technology. Benefits have already been achieved with even more substantive ones to occur as the integration continues to evolve.</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"29-40"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Call centers in healthcare: the experience of one health maintenance organization. 医疗保健中的呼叫中心:一个健康维护组织的经验。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
K A Christopherson
{"title":"Call centers in healthcare: the experience of one health maintenance organization.","authors":"K A Christopherson","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"53-7"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Creating a vision for your medical call center. 为您的医疗呼叫中心创建愿景。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
J L Barr, S Laufenberg, B L Sieckman
{"title":"Creating a vision for your medical call center.","authors":"J L Barr,&nbsp;S Laufenberg,&nbsp;B L Sieckman","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>MCC technologies and applications that can have a positive impact on managed care delivery are almost limitless. As you determine your vision, be sure to have in mind the following questions: (1) Do you simply want an efficient front end for receiving calls? (2) Do you want to offer triage services? (3) Is your organization ready for a fully functional \"electronic physician's office?\" Understand your organization's strategy. Where are you going, not only today but five years from now? That information is essential to determine your vision. Once established, your vision will help determine what you need and whether you should build or outsource. Vendors will assist in cost/benefit analysis of their equipment, but do not lose sight of internal factors such as \"prior inclination\" costs in the case of a nurse triage program. The technology is available to take your vision to its outer reaches. With the projected increase in utilization of call center services, don't let your organization be left behind!</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"71-85"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing a successful call center: one hospital's story. 建立一个成功的呼叫中心:一家医院的故事。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
D M Campbell
{"title":"Developing a successful call center: one hospital's story.","authors":"D M Campbell","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>As our call centers continue to respond to changes in the healthcare industry and to customer demand, we understand that it is constantly necessary to reinvent8 ourselves. The call center industry, is, after all, only about 20 years old. It is constantly responding to technological advances. Medical call center managers must also respond to changes in healthcare delivery. We must keep a vigilant eye on industry trends. While we welcome information on other call centers to help us reformulate our targets, we must always customize information to our local market.</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"97-105"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Policy on confidentiality for patients. Partners HealthCare System, Inc. 病人保密政策。合作伙伴医疗保健系统公司
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
{"title":"Policy on confidentiality for patients. Partners HealthCare System, Inc.","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"93-6"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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