建立一个成功的呼叫中心:一家医院的故事。

Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01

D M Campbell

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引用次数: 0

摘要

随着我们的呼叫中心不断对医疗保健行业的变化和客户需求做出反应，我们明白有必要不断地改造自己。毕竟，呼叫中心行业只有20年左右的历史。它不断对技术进步作出反应。医疗呼叫中心经理还必须对医疗服务的变化做出反应。我们必须对行业趋势保持警惕。虽然我们欢迎其他呼叫中心的信息来帮助我们重新制定目标，但我们必须始终根据本地市场定制信息。

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Developing a successful call center: one hospital's story.

As our call centers continue to respond to changes in the healthcare industry and to customer demand, we understand that it is constantly necessary to reinvent8 ourselves. The call center industry, is, after all, only about 20 years old. It is constantly responding to technological advances. Medical call center managers must also respond to changes in healthcare delivery. We must keep a vigilant eye on industry trends. While we welcome information on other call centers to help us reformulate our targets, we must always customize information to our local market.

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Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association

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