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Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association最新文献

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Healthcare Information Management Systems: Cases, Strategies, and Solutions 医疗保健信息管理系统:案例、策略和解决方案
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 2004-06-01 DOI: 10.1007/978-3-031-07912-2
Charlotte A. Weaver, M. Ball, George Kim, J. Kiel
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引用次数: 18
A call center primer. 呼叫中心入门。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
W Durr
{"title":"A call center primer.","authors":"W Durr","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Call centers are strategically and tactically important to many industries, including the healthcare industry. Call centers play a key role in acquiring and retaining customers. The ability to deliver high-quality and timely customer service without much expense is the basis for the proliferation and expansion of call centers. Call centers are unique blends of people and technology, where performance indicates combining appropriate technology tools with sound management practices built on key operational data. While the technology is fascinating, the people working in call centers and the skill of the management team ultimately make a difference to their companies.</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"5-17"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How technology can make you a hero with your customers. 科技如何让你成为客户心目中的英雄。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
D Herrmann, M Bryant
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引用次数: 0
Security and confidentiality in an electronic medical record. 电子病历的安全性和保密性。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
L A Olson, S G Peters, J B Stewart
{"title":"Security and confidentiality in an electronic medical record.","authors":"L A Olson,&nbsp;S G Peters,&nbsp;J B Stewart","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>The maintenance of privacy and confidentially must remain a core principle of the interaction between patients and medical staff. Traditionally, the single paper copy of the medical history has been treated with systematic handling, careful tracking, and respect for the integrity and confidentiality of the contents. The widespread availability of computerized information requires that these principles be maintained in the electronic environment. Security measures should protect sensitive data without hindering medical practice. At Mayo, we have established data security policies and standards for the handling of all electronic information. Dissemination and communication of these standards and guidelines are an ongoing challenge. Technical maneuvers can be employed to protect data integrity, identify users, and monitor compliance. Personnel policies must be updated to reflect the responsibilities and liabilities of the electronic environment. Practice efficiencies and access to clinical data must be balanced by individual responsibility and accountability for privileged patient information.</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"27-37"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Initiatives and experiences in developing, implementing, and administering data security and confidentiality policies. 制定、实施和管理数据安全和保密政策的主动性和经验。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
R Aikins, J Anderson
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引用次数: 0
Security and the Internet: healthcare's concerns and approaches to think, build, and operate solutions today. 安全和互联网:当今医疗保健的关注点和思考、构建和运营解决方案的方法。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
J Quinn, S Jaworski, J Toole
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引用次数: 0
Managing care through high-quality, customer-focused service: HealthCall. 通过高质量、以客户为中心的服务来管理护理:HealthCall。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
M A Baxter, P S Blankenship, E Kornacki, C McMahan, B Epstein
{"title":"Managing care through high-quality, customer-focused service: HealthCall.","authors":"M A Baxter,&nbsp;P S Blankenship,&nbsp;E Kornacki,&nbsp;C McMahan,&nbsp;B Epstein","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"41-52"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing Web-based knowledge management systems for healthcare call centers. 为医疗保健呼叫中心开发基于web的知识管理系统。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
J R Odden
{"title":"Developing Web-based knowledge management systems for healthcare call centers.","authors":"J R Odden","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"87-95"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Secure Internet access to patient medical information. 对患者医疗信息的安全Internet访问。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
B Clark, J Bresee
{"title":"Secure Internet access to patient medical information.","authors":"B Clark,&nbsp;J Bresee","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"69-79"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Information security at the Fifteenth Medical Group. 第十五医疗集团的信息安全。
Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association Pub Date : 1998-01-01
R A Yeager, M Kindle
{"title":"Information security at the Fifteenth Medical Group.","authors":"R A Yeager,&nbsp;M Kindle","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"39-50"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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