中国中小企业 Pub Date : 2022-05-17 DOI: 10.35508/jom.v15i2.6724

Antonius Yohanes William Timuneno

引用次数: 0

ANALISIS KUALITAS PELAYANAN DAN DAYA TARIK PASIEN RAWAT INAP TERHADAP KEPUASAN PELANGGAN DI RUMAH SAKIT UMUM FIKRI MEDIKA KARAWANG 医院神经科医生对住院病人的服务质量和吸引力的分析

中国中小企业 Pub Date : 2022-05-17 DOI: 10.35508/jom.v15i2.6725

Rustomo Rustomo, Junengsih Junengsih, Juli Yuliani

{"title":"ANALISIS KUALITAS PELAYANAN DAN DAYA TARIK PASIEN RAWAT INAP TERHADAP KEPUASAN PELANGGAN DI RUMAH SAKIT UMUM FIKRI MEDIKA KARAWANG","authors":"Rustomo Rustomo, Junengsih Junengsih, Juli Yuliani","doi":"10.35508/jom.v15i2.6725","DOIUrl":"https://doi.org/10.35508/jom.v15i2.6725","url":null,"abstract":" The Covid-19 pandemic period of the various risks that will be borne by the provision of health services is of particular concern to the public and the government. The people of Karawang Regency and its surroundings will focus on the management of these services. So this study aims to analyze directly the quality of service and how much attractiveness the patients have in order to continue to choose RSU Fikri Medika Karawang permanently for medical services for themselves and their families with perceived service satisfaction. The results of the distribution of the questionnaire to the respondents through the google questionnaire with the number of samples set at 100 respondents using the non-probability sampling quota technique. All questionnaires returned properly. The results of data analysis showed that the average patient who visited RSU Fikri Medika Karawang was young and female. Data processing with SPSS Version 24 showed that all data were valid and had a very good value for the consistency/consistency of the research instrument. Each variable of service quality and patient attractiveness has a strong impact on customer satisfaction, and has a strong contribution from the independent variable to the highly significant dependent variable. All alternative hypothesis tests accepted and rejected the Ho hypothesis in the significant test and the simultaneous test. \u0000Keywords: Service Quality, Attraction, Customer Satisfaction, Covid-19, Hospital","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82390411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PERAN HARGA DAN PENAWARAN CASHBACK TERHADAP KEPUTUSAN PEMBELIAN GO-FOOD DENGAN MENGGUNAKAN PEMBAYARAN DIGITAL GOPAY 价格和现金回购在使用GOPAY数字支付的基础上对GO-FOOD购买决策的作用

中国中小企业 Pub Date : 2022-05-16 DOI: 10.35508/jom.v15i2.6712

Dewi Sri Woelandari Pantjolo Giningroem, N. Setyawati, S. Supriyanto

{"title":"PERAN HARGA DAN PENAWARAN CASHBACK TERHADAP KEPUTUSAN PEMBELIAN GO-FOOD DENGAN MENGGUNAKAN PEMBAYARAN DIGITAL GOPAY","authors":"Dewi Sri Woelandari Pantjolo Giningroem, N. Setyawati, S. Supriyanto","doi":"10.35508/jom.v15i2.6712","DOIUrl":"https://doi.org/10.35508/jom.v15i2.6712","url":null,"abstract":"This study aims to explore the role of price and cashback offer on Go-Food purchase decision by using Gopay digital payment feature found in Gojek application. The type of research is explanatory research with a quantitative approach and use survey methods in data collection. This study involves 100 respondents using the Go-Food application. Data analysis used Multiple Linear Regression Analysis, data quality test, classical assumption test, and hypothesis testing with using SPSS statistical software version 24. The results of this study found that partially the price variable does not have significant influence on Go-Food purchase decision using Gopay digital payment. Meanwhile the cashback offer variable has significant influence on Go-Food purchase decision in using Gopay digital payment. However, both the price variable and the cashback offer have a significant effect simultaneously on Go-Food purchase decision using Gopay digital payment. So it can be concluded that the cashbach offer is an effective marketing strategy to attract consumers in deciding to purchase Go-Food using Gopay digital payment. For future research, it is better for the price variable to be studied in the selection of indicators. In addition, it is better to add a mediating or moderating variable that can bridge the research gap, or add other variables such as product rating, product quality, and others, so it can be improve Go-Food consumers purchase decision using Gopay digital payment. \u0000Keywords: Consumer Purchase Decision, Gopay Digital Payment, Cashback Offer, Price","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74890621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

ANALISA PERENCANAAN STRATEGI BISNIS SI/TI MENGGUNAKAN METODE WARD & PEPPARD PADA PT. XYZ SI/TI的商业战略规划分析使用WARD和PEPPARD的PT. XYZ方法

中国中小企业 Pub Date : 2022-05-13 DOI: 10.35508/jom.v15i2.6616

W. Setiawan, Nurul Fajriyah

{"title":"ANALISA PERENCANAAN STRATEGI BISNIS SI/TI MENGGUNAKAN METODE WARD & PEPPARD PADA PT. XYZ","authors":"W. Setiawan, Nurul Fajriyah","doi":"10.35508/jom.v15i2.6616","DOIUrl":"https://doi.org/10.35508/jom.v15i2.6616","url":null,"abstract":"Planning a good system strategy and information technology is expected to help companies achieve business goals. The achievement of these business objectives must be supported by all parts of the company, so as to create a value chain that will provide margins for the company. PT. XYZ is a company engaged in the baking chocolate processing industry located in Tangerang Regency. Data collection methods used by researchers are observation, interview and literature study. Based on the interview results, there are still problems regarding the absence of a system of long-term mutually beneficial relations with customers. Lack of adequate human resources, as well as not maximizing the management of research data for chocolate product stability analysis. The method used in the research of strategic planning for Information Systems and Information Technology is Ward and Peppard. In this method several stages are carried out, including: Analysis of the business external environment using the PEST method and analysis of five Porter competition models, while analyzing the business's internal environment using a SWOT, Value Chain and CSF analysis. Then mapping the application portfolio using the Mcfarland Strategic Grid method. Based on an analysis of the external and internal environment of the business IS / IT, it is necessary to create an E-CRM system, a product information research and quality system and an employee evaluation system \u0000Keywords: Business, Planning, Strategy, Ward and Peppard","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87328308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PERBEDAAN KINERJA KEUANGAN SEBELUM DAN SESUDAH PANDEMI COVID-19 PADA PERUSAHAAN SEKTOR KESEHATAN YANG TERDAFTAR DI BEI COVID-19大流行前后与北注册的卫生部门的财务表现不一致

中国中小企业 Pub Date : 2022-05-13 DOI: 10.35508/jom.v15i2.6593

Sara Intan Hartati, Ummi Kalsum, Belliwati Kosim

{"title":"PERBEDAAN KINERJA KEUANGAN SEBELUM DAN SESUDAH PANDEMI COVID-19 PADA PERUSAHAAN SEKTOR KESEHATAN YANG TERDAFTAR DI BEI","authors":"Sara Intan Hartati, Ummi Kalsum, Belliwati Kosim","doi":"10.35508/jom.v15i2.6593","DOIUrl":"https://doi.org/10.35508/jom.v15i2.6593","url":null,"abstract":"This study aims to determine whether or not there are differences in financial performance in the health sector (hospitals) listed on the Indonesia Stock Exchange during the Covid-19 pandemic. Comparative quantitative approach is the method used in this research. The type of data used is secondary data obtained from the Indonesia Stock Exchange in the form of financial statements of registered Health Sector Companies (Hospitals) and presenting financial report data on the Indonesia Stock Exchange Quarter 1 to 4 of 2019 as a reflection of conditions before the Covid-19 pandemic and reports financial year 2020 Quarters 1 to 4 as a reflection of conditions during the Covid-19 pandemic. The research variable used is the liquidity ratio proxied by (Current Ratio and Quick Ratio) Solvency ratio is proxied by (Debt to Equity Ratio and Debt to Total Assets) Activity ratio is proxied by (Fixed Assets Turn Over and Total Assets Turn Over), Profitability ratios are proxied with (Return On Equity Ratio and Net Profit Margin). The results of this study indicate that the variables of liquidity, solvency, activity have no difference in financial performance while the profitability variable shows there is a difference in financial performance. \u0000 Keywords: Financial Performance, Liquidity Ratio, Profitability Ratio","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"40 1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88655011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

PENGARUH RISIKO KEUANGAN TERHADAPA KINERJA KEUANGAN PADA PERBANKAN INDONESIA 金融风险对印尼银行财务业绩的影响

中国中小企业 Pub Date : 2022-03-23 DOI: 10.35508/jom.v15i1.6356

Teguh Iman Laan, W. Ndoen, Hironnymus Jati

{"title":"PENGARUH RISIKO KEUANGAN TERHADAPA KINERJA KEUANGAN PADA PERBANKAN INDONESIA","authors":"Teguh Iman Laan, W. Ndoen, Hironnymus Jati","doi":"10.35508/jom.v15i1.6356","DOIUrl":"https://doi.org/10.35508/jom.v15i1.6356","url":null,"abstract":"The reserarch aims to determine and test the effect of financial risk on the financial performace of banks (the case study on banks listed on te Indonesian stock exchange). The indicator usud in this reserach is the Return on Assets (ROA) for Financial Performance, Operational Efficiency Ratio (BOPO) for Operational Risk, Capital Adequacy Ratio (CAR) for Capital Risk, Loan to Deposit Ratio (LDR) for Liquidity Risk, dan Non Performing Loan (NPL) for Credit Risk. This study took a sample of banking compies listed in Indonesian Stock exchange from 2016-2020 and the sampling technique using puposive sampling technique. The sample obtained is 6 sample company. The analysis used in this study is analysis panel data regression. The parcial test show that operation risk has negative but not significant effect on financial performance, capital risk has a postive and significant effect on financial performance, liquidity risk has negative but not significant effect on financial performance and credit risk has negative and significant effect on financial performance. Meanwhile, the simultaneous show that the financial risk has significant effect on financial performance. \u0000Keywords : Financial Performance, Fianancial Risk, Operation Risk, Capital Risk, Liquidity Risk, And Credit Risk","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"45 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83945772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PENGARUH KEPEMIMPINAN TERHADAP KINERJA PEGAWAI DI DISTRIK AIFAT TIMUR KABUPATEN MAYBRAT 领导人对马比亚特摄政东部艾法特区员工表现的影响

中国中小企业 Pub Date : 2022-03-22 DOI: 10.35508/jom.v15i1.6617

Nany Budi Hardjayanti

{"title":"PENGARUH KEPEMIMPINAN TERHADAP KINERJA PEGAWAI DI DISTRIK AIFAT TIMUR KABUPATEN MAYBRAT","authors":"Nany Budi Hardjayanti","doi":"10.35508/jom.v15i1.6617","DOIUrl":"https://doi.org/10.35508/jom.v15i1.6617","url":null,"abstract":"Human resources are one of the most important factors to achieve the goals of an organization. High employee performance can be realized if all elements in the organization are well integrated, and are able to carry out their respective roles. In this study refers to the leadership variable. Employees are the spearhead in an organization, while good employee performance can be seen with one of the important variables, including leadership. The results of the distribution of questionnaires and interviews indicate that employee performance can be achieved optimally, if the communication between the leadership and employees is carried out properly and directed. This study aims to determine the effect of leadership on employee performance in the Aifat District, Middle East, Maybrat Regency. The research method used is interview and sample test. The hypothesis testing tool used is SPSS, t test and simple regression test. The results of hypothesis testing show that leadership has a significant effect, either partially or simultaneously on employee performance. That is, the better the application of leadership, the more optimal the performance of the employees of the Middle East Aifat District, Maybrat Regency will be. \u0000Keywords: Human Resources, Leadhership, employee performance","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"150 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74907305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

BLUE ECONOMY DEVELOPMENT IN INDONESIA 印尼蓝色经济的发展

中国中小企业 Pub Date : 2022-03-10 DOI: 10.35508/jom.v15i1.6516

Oksana Razladova, Antonio E. L. Nyoko

{"title":"BLUE ECONOMY DEVELOPMENT IN INDONESIA","authors":"Oksana Razladova, Antonio E. L. Nyoko","doi":"10.35508/jom.v15i1.6516","DOIUrl":"https://doi.org/10.35508/jom.v15i1.6516","url":null,"abstract":"This work is highlighting the possibilities to enhance blue economy development in Indonesia with environmentally friendly and sustainable solutions to assure successful future and growth. Literatures review and Focus Group Discussion were conducted to collect Indonesia profiles and potential factors to be developed in blue economic strategic planning. Blue economy employment opportunities would enhance gender balance also due to specialization job offers where females proved to be potentially more productive than males. Marine Spatial Planning (MSP) originates from nature conservation approach in the Great Barrier Reef. MSP has gain since then a lot of attention due to overused of marine areas. Ecosystem based approach for MSP could result in clean, healthy, safe, productive, and diverse ocean. It could influence where and when the human activities could occur. MSP normally require authority to plan the one and another to implement. Funding normally has government based but could be supported with grants, partnerships, and private sector funding. All activities have to be monitored to assure progress of achievements and environmental effect. \u0000 Keywords: Blue Economy Development, Indonesia, Gresik, Marine Spatial Planning","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"195 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75893851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

PENGARUH DIMENSI SERVICESCAPE TERHADAP KEPUASAN NASABAH DI MASA PANDEMI COVID-19

中国中小企业 Pub Date : 2022-03-09 DOI: 10.35508/jom.v15i1.6315

J. L. D. Bessie, Lucky Y.T. Boimau

{"title":"PENGARUH DIMENSI SERVICESCAPE TERHADAP KEPUASAN NASABAH DI MASA PANDEMI COVID-19","authors":"J. L. D. Bessie, Lucky Y.T. Boimau","doi":"10.35508/jom.v15i1.6315","DOIUrl":"https://doi.org/10.35508/jom.v15i1.6315","url":null,"abstract":"This study aims to determine the Effect of the Servicescape Dimensions toward Customer of BRI Cabang Kupang's Satisfaction during the COVID-19 pandemic. The independent variable in this study is the servicescape dimension consisting of Ambient conditions s, spatial layout and functionality, and signs, symbols, and arifacts, while the dependent variable is customer satisfaction.The number of samples in this study as many as 100 respondents, who come to transact at BRI Cabang Kupang. That samples obtained using accidental sampling techniques. The data was collected using questionnaires, interviews, and literature studies. The data analysis techniques used are quantitative descriptive, multiple linear regression analysis and hypothesis testing using SPSS 26 applications.The results of the descriptive analysis show that overall the respondents give a very good perception of the three dimensions of servicescape which applied by BRI Cabang Kupang. From the results of Multiple Linear Regression Analysis obtained the mathematical equationn: Y = 8,192 + 0,494X1 + 0,241X2 + 0, 826X3. Both the t test and F test results show that simultaneously and partially the three servicescape dimensions have a significant effect on customer satisfaction. Based on the Adjusted R2 value, it shows the contribution of the Servicescape dimensions toward customer satisfaction by 66,1%. While 33,9% is influenced by other variables outside the focus of this study. The other variable is the service quality that can be taken into consideration for further researchers in addition to the existing variables. \u0000Keywords: Servicescape, Ambient Conditons, Spatial Layout And Functionality, Signs, Symbols And Artifacts, And Customer Satisfaction.","PeriodicalId":56797,"journal":{"name":"中国中小企业","volume":"105 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80699462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PENGARUH KOMPETENSI SUMBER DAYA MANUSIA (SDM), PENGEMBANGAN KARIR DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN PADA BANK JAWA BARAT DAN BANTEN (BJB) CABANG RANGKASBITUNG 人力资源能力的影响，西爪哇省银行和BANTEN (BJB)分行员工绩效组织的发展和承诺

中国中小企业 Pub Date : 2022-03-09 DOI: 10.35508/jom.v15i1.6403

Nahdhiah Siti Cholisshofi, Eloh Bahiroh

引用次数: 0

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